Phone System

We resell HighLevel to Latin American businesses. Today there are gaps we need closed: No LC Phone numbers for Uruguay, Paraguay, Bolivia, Suriname or Guyana (also Guatemala, Honduras, Nicaragua, Costa Rica, Dominican Republic, Haiti). Please add local numbers. No SMS-capable numbers in Argentina, Brazil, Colombia, Ecuador, Peru or Venezuela; only Chile mobile has SMS. Please add two-way SMS numbers. Is Verified Caller ID supported for non-US numbers (e.g. +598)? Does it work with Voice AI? Please support external SIP trunks/BYOC. Without it we can’t use local carriers in countries Twilio doesn’t cover. Is WhatsApp Coexistence supported for South American numbers? Which countries are excluded? Voice geo-permissions: please enable calls to Uruguay, Paraguay, Bolivia, Peru, Ecuador, Venezuela for our locations.

If there was a way to have customers wait on hold until the next sales person is available, this would be very helpful. This way an outbound team can make dials while potential customers wait on hold to be transferred to a live sales rep, as soon as someone is available. I believe other CRMs call this a Call Queue

We don't need to record phone calls most of the time. It would be nice to have the default setting for call recording off but be able to start recording during a phone call if needed.

This would be game changing for anyone who is making recorded sales calls. Similar to Zoom and Otter.ai recorded and summarized meeting notes, having transcribed calls and post call summaries in a format controlled by the user would be amazing. This is a feature that everyone can find value in especially sales people on the road making calls while we are driving between appointments.

We're currently evaluating LC Phone as a potential replacement for our company's existing corporate telephone system. One major limitation we've encountered is the lack of advanced ring strategies. Currently, the "Ring More Team Members" option only supports simultaneous ringing, where all selected employees receive the call at the same time. We need the ability to configure: Priority Order / Sequential Ringing - Ring the first employee, then automatically move to the next if unanswered. Round Robin - Distribute incoming calls evenly among employees. Department Ring Groups - Assign employees to specific departments such as Sales, Dispatch, Operations, and Accounting, with appropriate fallback routing. We contacted HighLevel Support and were informed that Round Robin and Priority Order are not yet available as built-in features. However, these capabilities are already mentioned in HighLevel's official documentation, which can be misleading for businesses evaluating the platform as a complete telephone solution. These are essential features for companies looking to replace traditional phone systems such as RingCentral. Could the team please clarify whether these features are on the development roadmap and if there is an estimated release date? We would also appreciate clearer documentation distinguishing currently available features from those still in development. We'd love to use GHL as our complete telephone system, but these limitations are currently preventing us from moving forward with a full transition. Thank you!

The purchasing and registration of a phone number is 50 to 100 clicks/steps. It's extremely easy to skip steps such as number forwarding. We can automate this with various external products, but it breaks every UI change HL does. For every new account that has a "get a phone number resolve" banner on it: we need an automated process to handle all of the steps. As in: 1) Buy a number 2) Forwarding Options 3) A2P Registration 4) Optional Registrations 5) GMB Call Tracking / Integration.

DialPad is hands down the most complete phone software on the market, with impressive A.I., transcription, etc. DialPad has been looking at GHL to build an integration on their end already, this would be very powerful to be able to integrate seamlessly on GHL side.

Can we get the ability to assign multiple phone numbers to a user without having to give account admin rights. Our users call into multiple states and it is a pain to ask the account admin to change outbound dialing number every time they call to a different state.

Currently there's a major critical limitation to GHL phone system. When on a call, and if someone else calls the number while I'm occupied with a call, there is no way to have that call ring or a notification to know that someone else is calling. This would be majorly helpful.

Currently, GoHighLevel's Power Dialer calls only the primary phone number associated with a contact. After that call, it moves to the next contact, even when the call results in a Wrong Number, disconnected number, or another outcome that requires trying a different number. This creates a problem for businesses that store multiple phone numbers for each contact. For example, a contact may have five phone numbers, but the dialer moves on after attempting only the first one. It would be extremely helpful to have an option to dial all available phone numbers for each contact sequentially before moving to the next contact. Suggested functionality: • Allow the Power Dialer to call the primary number and all additional phone numbers stored on the same contact. • Let users configure the dialing behavior based on call disposition. • If a number is marked as Wrong Number, automatically proceed to the next available number. • Allow users to configure whether No Answer, Busy, or Failed Call should trigger another attempt. • If a successful connection is made, stop dialing the remaining numbers when appropriate. • Keep call logs and dispositions associated with the correct phone number and original contact. For example, if Contact A has five phone numbers, the dialer should attempt the next number based on the selected disposition and continue until the configured dialing rules are satisfied. Only then should it move to Contact B. This could be implemented as an optional setting: "Dial all phone numbers for each contact before moving to the next contact." This feature would reduce manual work, improve calling efficiency, and make the Power Dialer much more useful for sales teams, appointment setters, and businesses managing large contact lists. Please consider adding sequential multi-number dialing to the native GoHighLevel Power Dialer.