Teams using multiple phone numbers in the LeadConnector mobile app need a faster and more flexible way to control which number is used for outbound calls. Current Issue Right now, if a user needs to call a contact from a different business number, they have to leave the contact or conversation, go into the mobile dialer, switch the outbound number, and then place the call. For businesses managing multiple locations, departments, brands, or phone numbers, this creates unnecessary steps and makes it easier to accidentally call or text from the wrong number. There is also a second issue. The default outbound number is force inherited from the assigned user’s settings, which does not always match how the business wants communication with that specific contact handled. Requested Improvement Add two related options to the LeadConnector mobile app: Quick outbound number selection from the contact conversation view Allow users to long-press the phone/call icon from a contact or conversation to choose which available business number they want to call from. A normal tap could continue using the default number, so the existing workflow would remain unchanged. Allow a default outbound number to be set per contact Give businesses the option to assign a preferred outbound number to an individual contact. For example, a company may have several phone numbers, but want all future communication with a specific customer to consistently come from one centralized number. That contact-level setting should be adjustable rather than always being forced by the assigned user’s default number. Ideal Experience A user opens a contact and: * Taps the call button to call from the contact’s default outbound number. * Long-presses the call button when they want to temporarily choose another available number. * Can update the contact’s preferred outbound number when needed. Why This Should Be Added HighLevel already supports businesses managing multiple phone numbers, but the mobile calling experience becomes cumbersome as more numbers are added. This improvement would: * Reduce unnecessary navigation inside the mobile app. * Reduce calls being made from the wrong business number. * Give businesses more control over how conversations are centralized. * Better support companies with multiple locations, departments, brands, or sales teams. * Remove the need for workarounds currently required to maintain a consistent outbound number for specific contacts. This would be a meaningful usability improvement for any HighLevel account managing more than one phone number, while preserving the existing one-tap calling experience for users who do not need it.
