HighLevel
Create
Log in
Roadmap
Premium Support
11
Changelog
Log in to your HighLevel account to give feedback
Powered by Canny

Premium Support

posts
Support - Backend support permissions
It appears that any GHL personnel have backend access to our accounts. This can be an issue for business with valuable proprietary information. If you can create a toggle to secure the backend of the access where the support staff login to your account and a popup shows up to ask if you will provide permissions. This would apply to all of the everyday support staff. I would think it is prudent that a few senior staff may have super user rights. In either case, there should be a log of who accesses the account.
0
Whitelabel HighLevel Support Portal
Hi guys, Can you whitelabel the support portal? https://help.gohighlevel.com/
0
Re-Enable the "Join from your browser" link for Zoom Support Calls
I've seen that there is no way to join the call from your browser now. This is because GHL has purposely disabled the link from showing. As a result they are now forcing users to download and install Zoom to be able to get support. This is clearly not necessary at all, since it is something that Zoom Workplace enables by default and must be deliberately disabled. I'm willing to connect to Zoom, but only from the browser. I stopped trusting it years ago, and don't trust anyone who would try and force it on me. This is not how you treat customers, and only prevents people from being able to use your support team. For more information, view the link below for the actual Zoom Support article on this. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067293#:~:text=Sign%20in%20to%20the%20Zoom%20web%20portal.,the%20web%20browser%20join%20process .
0
Agency owner access to support zoom calls has been significantly restricted
Procedure for the agency owner to access to support zoom call was purposely changed by GHL to significantly restrict the access of agency owners o zoom calls. This is remarkable reduction of the quality of the support received by agency owners. I, as an agency owner, struggled to access to a support zoom call, meaning that the procedure not only changed who can access to the support zoom calls but it added friction to agency owners to access to support zoom calls. I am considering posting this complaint into trust pilot and other public platforms if I don't see the reestablishment of the previous conditions for agency owners to access to support zoom calls.
0
Add images to support ticket
Right now you can add a video, but would be really helpful to be able to attach screenshots
0
Do you have to wait a while for TikTok automation to work?
I made all the connections and the workflow, but the msj doesn't respond to the comment. In the workflow it is seen as executed
0
Mics dont connect when talking to support on Native Mac app
Ive tried on several computers with different mics & headsets. The microphone will n ot work when chatting with support on the new GHL native mac app
0
Unsubscribe Preferences
When is a preference center coming for GHL unsubscribe from certain emails/sms etc?
1
Ability to move support chat window around the screen
It's hard to be able to navigate the app when chatting with support, since the window covers a large chunk of the screen. I'd like the ability to move it around so you can get to everything you need.
0
Replace the Support Side Drawer with Custom Link
As we want to highly whitelabel it, we found out that the support side drawer is showing GoHighLevel support as shown in the image attached. We wanted to customize it to our own URL or custom modal layout to let the customer be able to contact us for support instead of GHL.
0
Load More
→
Powered by Canny