CRM

HIGHLVL-I-2827

I recently came across how platforms like Attio are integrating AI directly into their CRM workflows – and I believe there’s huge potential to bring similar capabilities into GoHighLevel to take it to the next level. Here are a few ideas inspired by what Attio does: AI-Powered Contact & Lead Enrichment Automatically fill in missing contact details like job titles, company info, LinkedIn profiles, etc. – reducing manual data entry and keeping lead data fresh. Automatic Email & Conversation Summaries Enable AI-generated summaries for emails, SMS, or even call notes – so users instantly get the key points without reading through long threads. Smart Note Suggestions While writing notes or tasks, AI could proactively suggest next steps or recognize context – acting like a helpful assistant in real-time. Relationship Insights Dashboard Let AI analyze communication frequency and sentiment across channels (email, SMS, calls) and score the strength of relationships to better prioritize outreach. Email Intent & Sentiment Detection Use AI to automatically tag incoming messages with labels like “Interested Lead”, “Objection”, “Support Request” or “Upsell Opportunity” – turning unstructured inbox chaos into structured CRM insights. These kinds of features could make GoHighLevel not just a powerful automation tool, but a truly smart CRM that actively supports users rather than just storing data. Happy to share more ideas or help conceptualize how these features could be integrated into the existing system. Let me know what you think! https://attio.com/product/ai

The fonts claim to use google fonts but I have noticed that not all are on there. It would be handy to be able to have a feature where we could upload custom font folders so that we can have more control HIGHLVL-I-3635

Allow users to highlight opportunities in a pipeline with different colors based on status, priority, or custom conditions. This would make it easier to visually track leads, deals, and tasks at a glance without relying solely on labels or filters.

Sorting - when will all sections allow for generic sorting (alphabetical, chronological, etc.)? This is the most basic function that every other software I have ever used includes. This is so simple. It's frustrating when there are "new" features, but the most basic functionality is still primitive and lacking. Worse, it's not even consistent withing GHL! In some places you can (almost) sort chronologically; others there is no way to sort (email templates, for example).

For our clients, when thinking of a CRM a helpdesk / ticking feature would help make GHL a full service CRM System similar to Hubspot. HIGHLVL-I-2584

Award points based on completion of specified goals (i.e. successful completion of quizzes). Points could translate to earning badges or certificates or other prizes). Include a leaderboard to promote friendly competition. Add ability to unlock course content based on achievement of points, badges, etc. MEMBER-I-38

This would be game changing for anyone who is making recorded sales calls. Similar to Zoom and Otter.ai recorded and summarized meeting notes, having transcribed calls and post call summaries in a format controlled by the user would be amazing. This is a feature that everyone can find value in especially sales people on the road making calls while we are driving between appointments.

It's happened to all of us, you look through your custom fields and you have 27 of them that are outdated from that one form you set-up three years ago... But deleting them requires you to psychically click the field, click more, click delete, and repeat 27 times. It would be so simple to delete these all at once! For Workflows: -Turning one workflow off without having to go into the editor! -Turn off all workflows in one folder -Select multiple workflows and turn them all off -Delete folder and all workflows in it -Select multiple workflows and delete them all at once Custom Values: -Select multiple and delete them at all once. Custom Fields: -Select multiple and delete them all at once.

Hi all, When we drill into a contact the activity columb/tab on the right shows their digital footprint on the webpages. If it can include also all the emails they opened and clicked on things that would be amazing. Active Campaign already has that ability. Having that UX/UI I feel is mich needed to make the CRM/Contact managing component in GHL even better.