CRM

For the last month we've been unable to add verified caller IDs because of a new feature we had no idea about which is the Voice Calls Inbound Call Defaults in Phone Advanced Settings. these settings CHANGE how forwarding works and have caused major loss of productivity and issues with clients because calls are forwarding to the wrong numbers that are not used by the individuals associated with the numbers not how we set them up. And whats worse we cannot deploy it via snapshot to existing or new accounts. While we all love new features please, please, please allow us to determine if and how those are rolled out to our clients subaccounts so we can let them know in advance and stop strange things happening they arent aware of. Please if you can turn OFF all new settings for Inbound Forwarding Calls so they can continue to be forwarded how they were originally configured. And please allow us to manage these via snapshot.

Please add the ability to use custom values (e.g. {{ custom_values.your_color }}) in all areas where color settings exist — including funnels, email builder, forms, calendars, and more. This would allow for centralized brand styling and easier updates across multiple assets. Just like we use custom values for text, we want to use them for background colors, button styles, and section themes. Benefits: Easier brand management Faster client setup Reduces risk of inconsistency across assets

Allow users to highlight opportunities in a pipeline with different colors based on status, priority, or custom conditions. This would make it easier to visually track leads, deals, and tasks at a glance without relying solely on labels or filters.

HIGHLVL-I-2827

For our clients, when thinking of a CRM a helpdesk / ticking feature would help make GHL a full service CRM System similar to Hubspot. HIGHLVL-I-2584

Please make desktop pop up notifications, preferably with sound. Silent notifications on desktop are practically worthless.

Would be great to have the native ability to send iMessages in CRM without needing a third party app that costs $1000/mo. iMessage increases response rates 2x and would be a great way for GHL to bring in additional revenue. Could charge agencies or subaccounts per line to add on the service.

Award points based on completion of specified goals (i.e. successful completion of quizzes). Points could translate to earning badges or certificates or other prizes). Include a leaderboard to promote friendly competition. Add ability to unlock course content based on achievement of points, badges, etc. MEMBER-I-38

If you use the Date Picker in custom fields, it can only start an event based on the DATE but it should also have TIME. Use case example - I'm using custom date picker to start an event when someone places an online order through a different software so that when someone has a reservation at 2pm, they get sent reminders according to the date AND time

If highlevel has a kanban board then it's the real homebase of any business :) HIGHLVL-I-628