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Phone System

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Warm transfers to LC Phone numbers?
Hey there! You all just released warm transfers, which is great - but why can't we transfer to a LC phone number? The only option when we're transferring to a user is to transfer to their personal cell phone that they put in their profile settings. We really need to be able to transfer to their dedicated LC number instead. Thanks!
4
Connect Our Own Phone Number
Connect our own Phone Number to receive Inbound calls on the platform instead of buying a phone number from Twilio . Some of us bought phone numbers and we'd like to us them.Our Bought Business Phone Number to Our Personal Phone Number HIGHLVL-I-1807
62
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under review

Local Presense Calling
There should be a feature that enables a local presence calling. There are services like Aloware that is doing this, but not within LC. It ould greatly improve the ability of leads picking up the phone if the call was coming from their area code.
13
·

planned

International phone numbers for LC
There are many posts asking for phone numbers in different countries. I have seen Spain, France, Colombia, Belgium, India, etc. Each country by itself does not have many votes, but if you combine them you will see this is actually 1 feature required my many users.
53
Use Existing Number
My clients does not want new numbers for their business. They want to utilize their existing phone number,
112
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under review

VOIP telephony please
It would be great if you allow us to connect SIP connector and be able to use VOIP telephony.
6
Add "Custom Call Status" for manual actions calling
When calling, you can add custom call status buttons to the phone calls finish screen. Then calls can be customized for specific clients that do different things. Then triggers can be used for call statuses across the board instead of just where the default "Call Status" fields apply HIGHLVL-I-1149
19
·

planned

Add letters to the dialer.
We need letters on the dialer for name extensions when calling corporations.
1
Call Whisper to IVR
We need call Whisper feature to be added to the IVR workflow currently it seems that it's only available without the IVR
33
Unlimited Calling & Texting Phone Pricing Plans
Have different price plan tiers for unlimited calling (inboound & outbound) & unilimited texting as well.
16
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