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Phone System

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Warm transfers to LC Phone numbers?
Hey there! You all just released warm transfers, which is great - but why can't we transfer to a LC phone number? The only option when we're transferring to a user is to transfer to their personal cell phone that they put in their profile settings. We really need to be able to transfer to their dedicated LC number instead. Thanks!
6
·

planned

Call recorded options, call recorded message & record own message
I would greatly appreicate for the call recorded check box to be seperated from the message. We should be allowed to record a call, and then get to choose if we want to have a message. Currenly I am putting a _ in there so that the message doesn't play. The call recording message should be a toggle on/off AND allow us to record our own "your call will be recorded" message because the voice is awful. This part is lacking compared with Ai now!
2
·

planned

Use Existing Number
My clients does not want new numbers for their business. They want to utilize their existing phone number,
112
·

under review

Connect Our Own Phone Number
Connect our own Phone Number to receive Inbound calls on the platform instead of buying a phone number from Twilio . Some of us bought phone numbers and we'd like to us them.Our Bought Business Phone Number to Our Personal Phone Number HIGHLVL-I-1807
64
·

under review

Call routing - Being able to select specific times to route calls from one line to another
A client asked me if it was possible to have the number routed to the office during business hours so that those who had the most updated schedule could schedule appointments and then after non-business hours have the calls routed to a 24-hour call line HIGHLVL-I-750
85
·

under review

Add "Custom Call Status" for manual actions calling
When calling, you can add custom call status buttons to the phone calls finish screen. Then calls can be customized for specific clients that do different things. Then triggers can be used for call statuses across the board instead of just where the default "Call Status" fields apply HIGHLVL-I-1149
21
·

planned

Local Presense Calling
There should be a feature that enables a local presence calling. There are services like Aloware that is doing this, but not within LC. It ould greatly improve the ability of leads picking up the phone if the call was coming from their area code.
13
·

planned

Business Name As Caller ID
Would be amazing if we could display our client's business names as the outbound caller ID so leads see the business name instead of a random number.
57
·

under review

Unlimited Calling & Texting Phone Pricing Plans
Have different price plan tiers for unlimited calling (inboound & outbound) & unilimited texting as well.
17
Using purchased phone numbers in automations
Have the ability to use certain phone numbers in workflows and assign SMS tasks to a certain phone number.
6
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