Phone System

There should be a feature that enables a local presence calling. There are services like Aloware that is doing this, but not within LC. It ould greatly improve the ability of leads picking up the phone if the call was coming from their area code.

My clients does not want new numbers for their business. They want to utilize their existing phone number,

Have different price plan tiers for unlimited calling (inboound & outbound) & unilimited texting as well.

Connect our own Phone Number to receive Inbound calls on the platform instead of buying a phone number from Twilio . Some of us bought phone numbers and we'd like to us them.Our Bought Business Phone Number to Our Personal Phone Number HIGHLVL-I-1807

We NEED THIS!

When calling, you can add custom call status buttons to the phone calls finish screen. Then calls can be customized for specific clients that do different things. Then triggers can be used for call statuses across the board instead of just where the default "Call Status" fields apply HIGHLVL-I-1149

Having the word stop and out be the trigger for when someone wants to opt out of SMS text messaging is fine. But when people use those words in other contexts it should not block them in your system. For example just the other day someone texted me to say they would be out of town and couldn't make the scheduled time. And I was unable to respond to them because it blocked them thinking they wanted to opt out. So the whole way that is approached needs to be improved because it's really problematic if a client contacts me to say hey I need help to stop smoking or a client telling me they're out of town, and I cannot even respond to them because all I have is a text message number and they've already opted out in their message because of the system is interpreting their use of the word stop or out. Perhaps if it could be enforced that the word has to be on its own line in all capitals then it would not misinterpret something written as part of a sentence.

It would be great if you allow us to connect SIP connector and be able to use VOIP telephony.

It would be valuable to access recorded calls from a workflows. This would allow the recording to be emailed, transcribed, saved to cloud, or forwarded.