Phone System

Currently there's a major critical limitation to GHL phone system. When on a call, and if someone else calls the number while I'm occupied with a call, there is no way to have that call ring or a notification to know that someone else is calling. This would be majorly helpful.

My clients does not want new numbers for their business. They want to utilize their existing phone number,

I would like to have the ability to select the phone number I’m texting from. We have the ability to choose when calling out, but not when sending out messages. Could be how we choose the channel for sending messages from, phone, instagram, email, facebook, etc…

This would be game changing for anyone who is making recorded sales calls. Similar to Zoom and Otter.ai recorded and summarized meeting notes, having transcribed calls and post call summaries in a format controlled by the user would be amazing. This is a feature that everyone can find value in especially sales people on the road making calls while we are driving between appointments.

We don't need to record phone calls most of the time. It would be nice to have the default setting for call recording off but be able to start recording during a phone call if needed.

Currently, GoHighLevel does not provide a simple way to permanently assign a preferred outbound phone number for manual calls while ensuring consistent number usage across automations. We manage multiple purchased phone numbers, and each number needs to be used consistently for specific users and campaigns. Current Workaround: We create dedicated users and assign specific phone numbers to them. This helps ensure automated SMS messages and calls use the intended numbers. However, when our team makes manual outbound calls, they still have to select the correct phone number from the dialer every time. This becomes time-consuming and increases the risk of calling customers from the wrong number, especially when managing multiple numbers. Requested Feature: Introduce a Default Outbound Number setting that allows us to: Assign any purchased phone number as the default outbound caller ID for a specific user. Optionally create a custom variable or number profile that can be referenced in workflows and automations. Automatically use the assigned number for manual outbound calls without requiring agents to select it each time. Allow agents to override the default number when necessary. Maintain consistent caller ID across manual calls, automated calls, and SMS communications. Expected Outcome: Once an administrator assigns a default outbound number, the agent can simply click Call, and GoHighLevel automatically uses the correct number. This would eliminate unnecessary manual selections, reduce mistakes, and make the phone system significantly more efficient for teams managing multiple phone numbers.

Twilio is one of the most expensive platforms! Here is one that is 1/3 the price on outbound texts, and free inbound. We need to have different options in GHL. https://telnyx.com/pricing/messaging HIGHLVL-I-1776

Currently, GoHighLevel's Power Dialer calls only the primary phone number associated with a contact. After that call, it moves to the next contact, even when the call results in a Wrong Number, disconnected number, or another outcome that requires trying a different number. This creates a problem for businesses that store multiple phone numbers for each contact. For example, a contact may have five phone numbers, but the dialer moves on after attempting only the first one. It would be extremely helpful to have an option to dial all available phone numbers for each contact sequentially before moving to the next contact. Suggested functionality: • Allow the Power Dialer to call the primary number and all additional phone numbers stored on the same contact. • Let users configure the dialing behavior based on call disposition. • If a number is marked as Wrong Number, automatically proceed to the next available number. • Allow users to configure whether No Answer, Busy, or Failed Call should trigger another attempt. • If a successful connection is made, stop dialing the remaining numbers when appropriate. • Keep call logs and dispositions associated with the correct phone number and original contact. For example, if Contact A has five phone numbers, the dialer should attempt the next number based on the selected disposition and continue until the configured dialing rules are satisfied. Only then should it move to Contact B. This could be implemented as an optional setting: "Dial all phone numbers for each contact before moving to the next contact." This feature would reduce manual work, improve calling efficiency, and make the Power Dialer much more useful for sales teams, appointment setters, and businesses managing large contact lists. Please consider adding sequential multi-number dialing to the native GoHighLevel Power Dialer.

For inbound calls. it would be great to have ring groups that route to multiple team members... for example Sales, Support, Service, Accounting, HR, Project Management, etc.

Having the ability to pick from 0 - 15 the number of Texts and/or RVM being left per minute per line would be very helpful. This will allow us to upload a larger list at once and let the system call it over an extended period of time. HIGHLVL-I-791