My clients does not want new numbers for their business. They want to utilize their existing phone number,

A client asked me if it was possible to have the number routed to the office during business hours so that those who had the most updated schedule could schedule appointments and then after non-business hours have the calls routed to a 24-hour call line HIGHLVL-I-750

Allow option to receive incoming calls via web app only instead of both

Twilio is one of the most expensive platforms! Here is one that is 1/3 the price on outbound texts, and free inbound. We need to have different options in GHL. https://telnyx.com/pricing/messaging HIGHLVL-I-1776

We would like to have the ability to block numbers this would significantly help to reduce spam callers

Would love to call transcription added to the call report. CallRail has this feature, and it really helps save time when listening to calls and marking them as qualified, because you can see the auto-transcribed text of each call.

Would be amazing if we could display our client's business names as the outbound caller ID so leads see the business name instead of a random number.

Spintax will increase SMS deliverability. Carriers will be less likely to block phone numbers, since messages will be more unique.E.g. If {Hi|Hey|Hello|} is in a campaign, the campaign would randomly pick one of the 3 to use for each message. HIGHLVL-I-1692

It would be great for the new IVR feature to allow us to not only forward calls to users, but also static phone numbers like the phone number settings do. Sometimes we don't want the call to go to an existing user, just a phone number. Also, the Voicemail option should show the recording in the contact record, not the Enrollment logs because customers are never going to find it there and it is going to cause issues for them not being able to find the voicemail a customer left for them. Thanks!

I wish there was a way to disable emojis by default and have clients toggle This the feature on and off with a warning that using emojis will increase usage cost. We send mms and sms messages all day and not worry about our carrier bill being any different so it’s just not a natural way of thinking for clients. Using Emojis in text messages is a dramatic difference in cost so having that feature off by default and and having the ability to toggle it on with a warning would be great.