LC Phone System

My clients does not want new numbers for their business. They want to utilize their existing phone number,

Would be amazing if we could display our client's business names as the outbound caller ID so leads see the business name instead of a random number.

Would love to call transcription added to the call report. CallRail has this feature, and it really helps save time when listening to calls and marking them as qualified, because you can see the auto-transcribed text of each call.

I would like to have the ability to select the phone number I’m texting from. We have the ability to choose when calling out, but not when sending out messages. Could be how we choose the channel for sending messages from, phone, instagram, email, facebook, etc…

Currently you can only transfer outbound initiated calls to other users. The ability to transfer inbound calls would allow businesses to completely replace their traditional phone system.

Connect our own Phone Number to receive Inbound calls on the platform instead of buying a phone number from Twilio . Some of us bought phone numbers and we'd like to us them.Our Bought Business Phone Number to Our Personal Phone Number HIGHLVL-I-1807

The ability to be able to upload our own call recording announcement message and/or also be able to change the voice style options for the message if we use the text to voice option in the phone number configuration when we turn "call recording" on. This will allow customers the ability to have a message that sounds less robotic

This would be cool: When a LC phone number forwards a call to a different number. It would be cool to pass the Caller ID BUT with the ability to add a bit of text in the caller ID before it. Example: Caller ID = "John Smith" Caller ID seen when forwarded to the new number = "FWD John Smith" Where the text "FWD" could be set by the user. Just a small input box underneath the "pass called number as Caller ID" setting. If left blank, nothing gets added and the caller id goes through as normal. Why you might ask? Well, when I look at my cell phone I want to know if it is someone calling my cell number directly, OR if it's a pass through from my GHL system. I might answer the calls differently. Also, I like adding a Whisper Message, BUT I HATE it when I pick up and start talking, just to hear the whisper message first. If I knew that the call was coming from a call forward, I would wait for the whisper instead of jumping to the swing of things. I believe this could be done with the new IVR functions of a workflow. However, I think this would be a great native addition to the phone section.

ability to add call notes in call details. This way we can add notes directly to the call so all team members will know what happended during the call. Hubspot has this feature already.

Twilio is one of the most expensive platforms! Here is one that is 1/3 the price on outbound texts, and free inbound. We need to have different options in GHL. https://telnyx.com/pricing/messaging HIGHLVL-I-1776