Phone System

If there was a way to have customers wait on hold until the next sales person is available, this would be very helpful. This way an outbound team can make dials while potential customers wait on hold to be transferred to a live sales rep, as soon as someone is available. I believe other CRMs call this a Call Queue

EACH LOGER OR USER SHOULD HAVE IT IS VERTIUAL EXTENTION , SO THAT CALLS COULD BE DIRECT TO THAT USER , AND IF USER NOT AVILABLE TRY THE BEXT USER . THIS IS ABC OF BUSSINESS .

To register a number for A2P, do i need to input the sub account business information or my agency account info?

I'm trying to forward call to assigned user and when no user is assigned only then I want the call to ring to multiple team members but what happening is in presence of assigned user as well it is ringing to multiple team members which is not desired. Although I've uncheck this box "Ring user assigned to called number". But still it is ringing to multiple team members. Please suggest the solution for this.

Ability to build rich conversations between more than two parties over multiple channels, such as SMS and Chat. Twilio API has its capability. And i know that LC Phone is a Whitelabel Twilio Phone Service. Please let us know if we can work on this implementation. Anyway, the link below is the twilio group texting developer guide. https://www.twilio.com/docs/conversations/group-texting?fbclid=IwAR3F8opdoKGpyHMEieJN6kyS8NBSrRVIhveM93JNmBBmjlp1v1Ig8E3UkUw

When creating team members In a sub-account, would be good to create and manage extensions that allocate to the team member. Allocating those extensions to each number desired would also be helpful, with recording capabilities. This could help to replace services like ring central, while also tracking marketing and integrating communication activities.

If there was a way to have customers wait on hold until the next sales person is available, this would be very helpful. This way an outbound team can make dials while potential customers wait on hold to be transferred to a live sales rep, as soon as someone is available. I believe other CRMs call this a Call Queue

Agency: Infinite Growth. Settings → Phone Integration → Account Creation → "Automatically Link Phone System" is checked and greyed out — it cannot be disabled. Despite that, new sub-accounts are created with Managed By: Not available and are never linked to LC Phone. Reproduction, 2026-08-22: created sub-account "ZZ LC Phone Autolink Probe" via POST /locations/. It appeared in Sub Account Settings as Not available. Two earlier sub-accounts (created Aug 12 via the SaaS order form, Aug 17 via API) showed the same, so both creation paths are affected. An account from Jun 24 is linked, so this appears to have regressed between June and August. Secondary bug: the per-row "Create sub-account" link under Managed By does nothing. Four clicks across two accounts, three techniques. It fires zero requests to backend.leadconnectorhq.com — only analytics and telemetry. In the accessibility tree it resolves as a bare generic, not a button or link. It looks like an unbound handler. Workaround in use: the bulk "Switch all sub-accounts to Lc Phone" button works correctly. Impact: every new client requires a manual switch. An unlinked sub-account has no KYC Verification tab, so identity verification and number purchase are both unreachable — and Sub Account Issue Management reports "no issues to manage", so nothing surfaces it. Two of our sub-accounts sat unlinked for ten days undetected. =============================== Im basicaly trying to automate the sub account phone purchasing for my clients but as you can see when a new client registers a phone, i have to go in and manually click the 3 dots and choose to conect LC Phone. It woudl be a huge improvement if we coul automate this step Thanks, Martin

Allow number pools be configured just like any other number, especially the option to ring to all users (or certain users). We have been trying to go all in on GHL, including answering incoming calls, but just found out that an outside forwarding number is the only way to get calls from a number pool. If a GHL number is added to a number pool as a forwarding number, then calls to the pool come up as busy.

It would be great for the manual action call to be using other phone numbers not just the default number to avoid spam