Conversations

I think it would be cool to have a filtration in the conversations tab similar to how you can filter in the contacts tab by pipeline, pipeline stage, tags, user, etc... HIGHLVL-I-2725

Allow the ability to set Email as the default message method for a contact without constantly having to switch from SMS.

GoHighLevel currently does not allow users—even admins—to delete individual SMS or email messages from conversations. This presents a serious compliance, security, and liability risk. There are real-world scenarios where messages may accidentally contain confidential or protected information, such as: • Credit card numbers • Banking details • Personally identifiable information (PII) Without the ability to delete a single message, this sensitive data remains permanently visible to users within the account, creating: • PCI compliance violations • Data security risks • Legal and financial exposure for agencies and their clients This feature is urgently needed to allow admins to permanently delete individual SMS or email messages when sensitive information is shared in error. Even a restricted, admin-only deletion option would significantly reduce risk and help agencies maintain compliance and data security. This is not just a “nice-to-have” feature — it’s a critical safeguard for any platform handling customer communications. GHL's Potential Liability: The platform knowingly stores unencrypted, unremovable sensitive data and provides no remediation tools once a mistake occurs.

Would be SUPER helpful if I could just click on the contact somewhere and if I have their instagram, to have it go directly to their instagram profile. Right now, I have to look them up manually on IG. But if I have their DM, I have their IG info. Just make it clickable :)

Idea: let us use a third party, dedicated phone system such as GoToConnect or RingCentral to place and receive all calls (and texts) - and integrate that with Go High Level.This will give you world class phone features, such as caller ID integration, advanced call routing and multidevice support (not to mention unllimited calls and free texting).As it stands, the conversation view in Go High Level will not include any calls made on our desk phone system, and there is no way to link them via the API.Unless you only use the soft phone to make all outbound lead and customer calls, currently the Go High Level customer conversation will only show the inbound calls, which makes it very limited.Extending the Go High Level API would fix this.For example, we use GoToConnect by LogMeIn. That system allows unlimited texts and calls and has an API to access the full call history.If you extended the Go High Level API to allow us to add conversations (phone and text) from other systems, it would be fairly straightforward to bring all of the information into Go High Level, regardless of which system actually was used. (If you can extend the API, I would be happy to write the integration and share it.)Note - this would also let you keep your existing phone numbers and skip Twilio altogether. It's simple to port numbers to GoToConnect (we did). You could use GoToConnect to make and receive all texts and calls, even to record them, and then they could be linked to Go High Level via this improved API.I get that Go High Level wants to be a "one stop shop" but without an extended API you are ending up with a mediocre version of everything and no way to integrate "best of breed" tools for those that want them.All we need is a few extra nodes on the API to post new phone and text conversations and, ideally, associate a WAV file recording. HIGHLVL-I-2437

When emailing a contact via the HL UI, the FROM email address should always default to the email address specified in that account's Setting > Email Services configuration. Failing to do so is irrational, as defaulting to sending FROM the email address assigned to the currently logged-in user means SMTP authentication will fail, except in rare instances where it just so happens the currently logged-in user has the exact same email address as the one specified in Settings > Email Services. This is particularly egregious when one has an Agency with many subaccounts, all of whom are for different users. Example: Say my name is Bob Smith, email bob@smith.com , and I log into my account as an Agency admin. I have subaccounts for different staff members: Jim Johnson, jim@johnson.com , and Kevin Nations, kevin@nations.com . Each one of these users wants to communicate with their contacts using their own email address, so SMTP auth for each account is of course set up to use their respective email address (and, of course, their address will be used 95% of the time, since they will be the ones using the account). Because HL is configured illogically in-regards contact email FROM settings, every time I go to a specific subaccount, and attempt to send a contact an email, HL defaults to sending from bob@smith.com , my email, instead of jim@johnson.com , the email configured in Settings > Email Services.. So every single email I send to a contact on Jim Johnson's account, I have to edit the FROM field every single time. And every other user has to do the exact same thing any time they access any other subaccount that isn't their own.

this is only available if group chats are initiated outgoing. Client's make introductions to us via text group chat and when we are added to a group chat and someone messages in the group chat, it comes out as a private message, and this causes a lot of confusion.

In other CRMs like Kommo, you can quickly change the funnel step in two clicks without opening a pop-up, streamlining your workflow. Currently, you have to open the entire opportunity and scroll halfway through to change the sequence step. With the new conversation interface, you can change the step without opening a pop-up; the list of steps will appear directly within the interface of conversations.

it would be extremely helpful to see the to and from info right below each SMS in a conversation without needing to click the three dots > details window to see it. Plus a reply button on the sms itself that when clicked it automatically sets the from number in the sms compose window to be from the number the sms was sent to. also, could we somehow separate sms threads by to/from number. use case: multiple users having a conversation with a client. On clients end, they are having two separate conversations with two different numbers. On our end in GHL it's all one thread. We have to carefully look to see which number they were replying to and make sure we respond accordingly based on which conversation. Example: User 1 Sends SMS from Number A User 2 Sends SMS from Number B Client responds to User 1 to Number A Then client responds to User 2 to Number B If user 1 replies, they need to check which number the contact texted under the menu > details window to make sure their sending number is set appropriately. If we had a "reply" button on the text itself, we could tap reply and it would auto set the correct from number in the sms compose number making it fast and easy to ensure we are replying from the correct number. Also, if we could somehow create a thread, maybe like email replies or a filter or something that allows us to see the conversation for each of the sending numbers