Log in to your HighLevel account to give feedback

Powered by Canny

Conversations

Please enable Search inside Contact Conversations

Trying to find much anything in there is all but unworkable now. There are two problems: First, you cannot scroll thru all activites in conversations; you are forced to scroll up a little, and then click "Fetch older messages", over and over and over. That's too slow. Second, you cannot seach for a word or phrase to find the thing/activity which took place. Continuing to improve the integration of all the types of customer activities which take place into one chronological history is very good. But it's of limited use to us, until we can actually find and retrieve things there.

Better UI for Conversations

Right now the UI in conversations is confusing. Here are two improvements that will help us and our clients: Make it more clear what channel a message was sent from. The current icons that show the channel are small and not specific. Make email threads easier to read and understand. The current system for email threads is clunky and unintuitive.

upcoming

Mark as spam in conversations

Can we add this into the conversations? This will help solve contacts that are spams. If they are marked as spam then all their future correspondence including SMS, emails, and calls are filtered. By filtered: calls will not ring on our end, emails and sms will not show on the conversations tab but will be kept on the contacts hidden for database purposes.

planned

Internal chat system

Can we have an internal chat system with team members on each account similar to notes but ability to tag and have conversations about the contacts

planned

Reply to email address

I'd like to see a normal REPLY TO option when emailing from conversations, AND from automation workflows. Right now in conversations I can quasi reply, but it doesn't auto fill the subject line from what I'm replying to, and it doesn't have the body of the message I'm replying to. This also goes the same for responding back to email from an automated workflow. There's absolutely zero option to find what the subject was from the GUI, or even the API. TL-DR; Need an actual REPLY-TO email option that works.

upcoming

Filter Conversations by pipeline/stage/user assigned/tag/etc..

I think it would be cool to have a filtration in the conversations tab similar to how you can filter in the contacts tab by pipeline, pipeline stage, tags, user, etc... HIGHLVL-I-2725

planned

Enable 2-way email sync using IMAP/POP3/SMTP

Allow sync to email services besides Gmail and Outlook. Many businesses use email providers other than those two, so this seems pretty important.

Ability to Forward emails in ghl

After I send an email in ghl. I sometimes get asked if I can forward it to another email address and unfortunately I can not. HIGHLVL-I-3384

under review

Add A Clickable Instagram Link That Goes Directly To The Contacts Instagram Profile Within Conversations

Would be SUPER helpful if I could just click on the contact somewhere and if I have their instagram, to have it go directly to their instagram profile. Right now, I have to look them up manually on IG. But if I have their DM, I have their IG info. Just make it clickable :)

upcoming

Add Internal Comments to LC Mobile App

With the new Internal Comments feature, you can add comments on the Web App. However, those comments are not visible on the Contact Conversation detail within the Mobile App. You can see the 'summary' of the comment when searching for the contact, but when you open the conversation there is a blank space. So, the mobile app is 'seeing' the comment, but not showing the comment to the user. We have many sub-accounts that primarily use the mobile app, so such disparity in functionality between web/mobile causes friction.

Load More

→

Powered by Canny