Forms

When using sticky contact and the name, email, and phone number is different it should create a new contact or find THAT existing contact. Instead, sticky contact feature is updating the contact information for the contact who is sticky on the browser with the new submission's information. This is a MAJOR issue as this creates a scenerio where the CRM is incorrect and it does not inform the subaccount users that this has happened. You would have to constantly monitor every conversation to be able to tell if this occurs.

It's absolutely awful that embedded forms have no ability for us to remove the padding which can cause issues with how the forms render in other sites causing unwanted gaps in the content before and after the form, not to mention how it appears in mobile etc. Ideally we'd have a fully HTML form embed option but for some reason even that basic feature of most platforms with form building capability hasnt existed...

This is all Y'all need to totally replace JOTFORM and the likes!

Hi Go High Level Team, I'd love to suggest a feature that I think would bring tremendous value to users working with forms inside GHL—form abandonment tracking. Currently, there's no built-in way to see where users drop off while filling out a form. It would be incredibly helpful if the platform could offer insights into: -Which specific fields users reach before exiting the form -At what step or field most users abandon the form -The overall completion rate per form This could be integrated into the existing form analytics dashboard or introduced as a standalone feature. Even a basic version showing partial completions or drop-off rates per field would make a big difference in optimizing forms for better conversion. Thank you for constantly improving the platform and listening to user feedback. I really appreciate the work you all do and hope this suggestion can be considered for future updates!

Allow forms to have multiple pages to step through. Each step can have multiple fields/questions. Allow forms to have icons as select options. See screenshot. Add a progress bar so the user can visually see how much completed and how much left to complete.

It would be great to see in the custom fields settings area, where the custom field is currently integrated in a form/survey or "Update contact workflow action". This way we can check what automations would be affected when adjusting or deleting a custom field

A multi-step form similar to getleadforms.com with conditional logic and customization, like the attachments to this post, would be ideal.

Right now, we can do almost every file extension, but no videos. IMO we need this Use case: Video Review collecting.

Ability to organize and manage custom fields for contacts, forms, & surveysWhen you're creating forms, or surveys, give us the ability to manage them either on the form/survey level and take them out of custom fields under the additional info inside of the contact.More flexibility and grouping/categories under Contact's Additional Info for fields. Something similar to folders that are already rolled out for triggers, and campaigns HIGHLVL-I-1441

HighLevel’s feature names drifted as modules were added, so newcomers meet three labels for the same idea: Workflows → Automations (identical engine, two names). Courses → Products → Offers inside the Course Builder, while Products in Payments refers to something else. “Clone”, “Copy”, “Duplicate” all mean “make another”. This breaks onboarding, confuses help-docs/search, and forces agencies to spend billable hours just translating UI. Requested fixes Publish an app-wide naming guide: Automation engine = Workflows (everywhere). Sellable digital item = Product (Courses, Payments, Offers all adopt it). Update menu labels and docs to match the guide. Show a tooltip “formerly ___” for 90 days so legacy users aren’t lost. Use one verb set: Duplicate = full copy, Reference = linked copy. One naming pass = faster onboarding, cleaner support articles, fewer user errors, and a more professional feel across the entire platform.