Reviews AI

We need to have GHL cover Trip Adviser reviews

AI Review Response Training

Right now, the Reputation responses are generic, and not in the voice of the brand. It does not link to the knowledge base provided in the Conversation AI or anywhere else, so it can get the context of an answer completely wrong. I'd like to be able to provide bot training on certain types of complaints, with custom responses and links. This will make it much easier to handle negative responses correctly. Also, please stipulate the AI responses must be grammatically correct. There should not be tense or subject/verb agreement mistakes happening in the responses.

Using a contact's name in a Review response is a HIPPA violation

https://www.loom.com/share/013002e5547049fb925160b8d1f80095?sid=1929e5a2-43a2-4eda-9b65-3f4e086c59c6 The responses generated from the AI are great. But attorneys have noted that it is a HIPPA violation to use a contact's name in the response, even if they have provided it themselves as their name in the review. This only applies to any type of medical/health related account. Suggestion, if the sub account is subscribed to GHL as a HIPPA compliant subscription, make sure the response AI does NOT use the contacts name. This could cause legal issues with GHL.

Multilingual Review AI

We need to edit prompt for this feature so we can make it multilingual like the Conversation AI.

Thanks for adding Chinese support (Simplied Chinese characters). Can you please also support traditional Chinese zh_TW please?

We are based in Taiwan and we use zh_TW. Right now, our GMB review auto reply in ZH_CN.

Powered by Canny