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Reviews AI

AI Review Response Training

Right now, the Reputation responses are generic, and not in the voice of the brand. It does not link to the knowledge base provided in the Conversation AI or anywhere else, so it can get the context of an answer completely wrong. I'd like to be able to provide bot training on certain types of complaints, with custom responses and links. This will make it much easier to handle negative responses correctly. Also, please stipulate the AI responses must be grammatically correct. There should not be tense or subject/verb agreement mistakes happening in the responses.

Capture the body of a Review to use as a custom field

We've connected all our client's Google Business Profiles and created the Reviews Widget with reviews coming through regularly. However, the workflow currently only works with Google Reviews since each of their 18 garages have their own GMB profile so we set it up that the customers from the different branches receive an email with a Review Link specific to the garage. Now, we want the 5-star review people to also leave a review on Facebook. Is there a way to extract what they said in their Google Review so we can use that as a custom field in an email asking them to copy and paste the message in Facebook? Since the widget is capturing the information, one would assume this is possible.

AI Replies not stopping when customer answers the Review manually

The AI Bot should stop from answering the review if the business owner decides answer the review manually. Right know the AI Bot Rewrite the review, making the business owner review disappear. This issue should be fix urgently.

Thanks for adding Chinese support (Simplied Chinese characters). Can you please also support traditional Chinese zh_TW please?

We are based in Taiwan and we use zh_TW. Right now, our GMB review auto reply in ZH_CN.

Be able to make the review request a trigger in the work flows. This way I can text them again if they do not leave a review. But would also use the trigger ID to remove from work flow so they do not get further text once they leave a review.

Training AI reviews bot would be a game changer

If you can train and make the bot answer the exact way the business owner wants to, you can sell a complete reputation management solution. What, when and how it should respond and especially train it to respond in a certain way and language with reviews without a description. If there is no description, the bot will automatically respond in english. For me and others who sell the service to companies who communicate to their customers in different languages, this limit our ability to use AI reviews.

Review AI Responds to Customer in weird foreign language!!!

A customer in Australia, an English speaking country, wrote a review in English and Review AI responded with a review in Vietnamese. This is stupid/wrong etc.. It should always be English. Unless chosen otherwise. The customer might not even speak Vietnamese and lives his entire life in Australia. The business owner doesn't know Vietnamese either...

1st person mode response in AI review responses

I'm sorry if it;s already available, but i have tried to train the AI to respond in 1st person mode (I not we). please can you either help me understand how to do this, or add the feature?

We need to have GHL cover Trip Adviser reviews

Would love to have the ability to change the button color on the Reviews widget. It would also be nice to be able to preview the widget. There are options for style and color, but you can't see what the widget will look like when the chosen options are applied. (At least, not that I've found.)

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