Reputation Management

I saw that there is no snippet inside the GMB, is it possible to add this?

I haven't found a single person on the internet that has showed how to automate review requests for restaurants (using GHL). Even support teams have been telling me to use the send review request button manually. We absolutely need integrations for major restaurant reservation platforms like Yelp or OpenTable to sync leads and be able to automate the review request process once that person has successfully showed up for their reservation. Use case: automating review requests Important things to emphasize: triggers for automations that are based on when a guest has been successfully checked in/seated, so we can implement a timer and send the review request at some point once they are done eating. WHY? Because sometimes people reserve and don't show up...we don't want to be sending review requests to guests that have not actually dined at the restaurant.

The agency notification for reviews received does not indicate what sub account or GBP the review is coming from. This is confusing when managing several GHL sub accounts that are receiving reviews. The Agency Notifications should be customizable or at a minimum say what account the review was received for.

When you have testimonials from a single user, and want to display them individually on a page, you can't use the current widget to choose certain testimonials after they have been submitted. I have clients that want to use this feature to highlight some of their best testimonials, but it breaks every time they get a new one, unless they create a whole ned video collector.

At the moment, we are stuck with having a goal of 20 invites. I have a service business that is limited to the # of jobs I can do each week. It would be nice to be able to change the invites goal to a lower number if needed.

Hello GoHighLevel Team, I’d like to submit a feature request that could significantly improve engagement for SMS/MMS campaigns and review automation workflows. Feature Idea: Dynamic Personalized Images Using Contact Fields It would be extremely valuable to have the ability to generate or use images that automatically insert custom contact values such as: Contact first name / last name Business name Appointment details Custom fields (tags, pipeline stage, location, etc.) Use Case Right now, SMS/MMS messages are mostly text-based or static images. I’m requesting the ability to send personalized images inside MMS messages where the content is dynamically updated per contact. For example: An image that says: “Hi John 👋 Thank you for choosing us!” A branded review request image that includes the customer’s name Appointment reminders with personalized details embedded visually Proposed Functionality Dynamic Image Templates Ability to create image templates inside Media Storage Support variables like {{contact.first_name}}, {{ business.name }}, etc. MMS Integration Automatically generate or render the image at send time Send personalized images via SMS/MMS workflows Media Storage Upgrade Store “smart templates” (not just static images) Allow reuse across workflows, campaigns, and triggers Review Request Enhancement Personalized review request images with names and branding Higher conversion potential due to personalization Benefits Increased SMS/MMS engagement rates Higher review request conversions More personalized customer experience Stronger branding in automated messaging Better performance for local businesses and agencies This feature would be a major upgrade for agencies using GoHighLevel for automation and client communication. Thank you for considering this suggestion.

The current review request system works okay, though there is a lot of room for improvement in order to compete with other reputation management platforms out there. These are my top recommended review system enhancements: Provide the ability to trigger review requests just like any other triggers. Currently review requests can only be sent manually via the "check in," button, or after a timed delay. This does not work for customers who should be sent a review request at some point in the future. Give us the ability to trigger a "review request," within the trigger actions. Disable the "check in," button. This button is useless for many types of businesses that don't necessarily "check in," their customers. Point #1 would also render this button not needed as we could then automate review requests based on triggers. Ability to customize and create follow up text and email messages within the review request feature. The majority of reviews online will not come from the first request. Allowing us to create follow up messages will increase the number of reviews we can generate for our customers. Provide a trigger for "New Review Received," which would allow to send an email notification to our clients whenever a new review has been detected by the system on Facebook or Google. (The system is already tracking these reviews and allows us to respond to them from within the platform). This is a very standard feature on all rep management software. Lastly, with follow up sequences we would need the ability to stop the remaining sequences in the campaign as soon as someone clicks on the review link. This could certainly be accomplished with trigger links, but it might be beneficial to have this feature be build natively into the Review Request system. NOTE: All of this could be achieved also by eliminating the "Review Request," email and text feature and simply connecting the Review Request tracking tab with the regular campaigns. This way we could customize as many follow ups as we want and send them out and they would be tracked within the Review Requests tab. HIGHLVL-I-832

We would love to have a view under our Agency View for all the Reputations for our Sub-Accounts. Allowing us a single pain of view and ease of reporting and management. Filter by Sub Account would be a plus.

Currently, we can't see how many contacts open the messages in Google Review request workflows. Tracking open rates for GR workflows would allow users to optimize timing, messaging, and delivery strategies to improve review collection success.

Would love to be able to download a PDF of reputation management stats based off of a month and year, etc. It would also be nice to be able to customize what I want or dont want on that report.