Reputation Management

The reputation management is a great addition. One place it fails me, and perhaps others (I searched heavily and didn't see this here already though) is by not bringing the photos connected to reviews through to the interface. I have several restaurant clients, and regularly clients will attach photos of their food to a review. These don't pull through the API. Often I'll respond with "what dish did you order?" only to see the photo was attached to the Original review. Nothing game changing, but a nice addition if it's possible

There's an option to create different review widgets but you can only display 1 live layout on a website. There should be an option to display different widgets on a website for different sections and pages.

The current review request system works okay, though there is a lot of room for improvement in order to compete with other reputation management platforms out there. These are my top recommended review system enhancements: Provide the ability to trigger review requests just like any other triggers. Currently review requests can only be sent manually via the "check in," button, or after a timed delay. This does not work for customers who should be sent a review request at some point in the future. Give us the ability to trigger a "review request," within the trigger actions. Disable the "check in," button. This button is useless for many types of businesses that don't necessarily "check in," their customers. Point #1 would also render this button not needed as we could then automate review requests based on triggers. Ability to customize and create follow up text and email messages within the review request feature. The majority of reviews online will not come from the first request. Allowing us to create follow up messages will increase the number of reviews we can generate for our customers. Provide a trigger for "New Review Received," which would allow to send an email notification to our clients whenever a new review has been detected by the system on Facebook or Google. (The system is already tracking these reviews and allows us to respond to them from within the platform). This is a very standard feature on all rep management software. Lastly, with follow up sequences we would need the ability to stop the remaining sequences in the campaign as soon as someone clicks on the review link. This could certainly be accomplished with trigger links, but it might be beneficial to have this feature be build natively into the Review Request system. NOTE: All of this could be achieved also by eliminating the "Review Request," email and text feature and simply connecting the Review Request tracking tab with the regular campaigns. This way we could customize as many follow ups as we want and send them out and they would be tracked within the Review Requests tab. HIGHLVL-I-832

Enable more than one option (currently only Google) of review sites for contacts to choose from to leave their review.

"I’d love to suggest enhancing the review widget to give it a more elegant and refined look, similar to the inspiration I’m sharing. Ideally, we’d like to have the option to select a custom background image for the reviews, with reviews transitioning automatically. A cleaner and more sophisticated design would be well-received by businesses in the home services and beauty niches, who often appreciate a more polished aesthetic. Thank you for considering this update!"

Please allow the "search" function on the google reviews reputation management tab to search by the reviewers name, not just the content of their reviews. This would allow users to look up who they have already sent a review to under reputation management and wouldn't send them another request to send another review!

Reputation Management is a big part of our agency model, and our best "foot in the door" service offer. I am seeing a lot of CRMs offering this tool. I think a local area heat map would be an incredible tool to add to our reputation management toolkit. Would anyone esle like to see this added? HIGHLVL-I-5051

I've tried making my review link a custom value that is a trigger link to the review page, but this is very limiting when trying to build out effective automation and see if the person clicks the review link from the initial "Send Review Request." Of course, there are complicated work arounds, but this seems so simple to fix. Would be nice to see some practical updates in the Reputation Management system to bring GHL up to par with other Reputation Management platforms in this area.

Currently the review gathering process can be automated quite nicely. I propose that the ability be post customer reviews from google and facebook automatically to our our social media channels be developed. Four or five template could be created to make the review posts standout. Scheduling would also be great the option of posting reviews evert 1,3 or 5 days for example.