Reputation Management

The reputation management is a great addition. One place it fails me, and perhaps others (I searched heavily and didn't see this here already though) is by not bringing the photos connected to reviews through to the interface. I have several restaurant clients, and regularly clients will attach photos of their food to a review. These don't pull through the API. Often I'll respond with "what dish did you order?" only to see the photo was attached to the Original review. Nothing game changing, but a nice addition if it's possible

Enable more than one option (currently only Google) of review sites for contacts to choose from to leave their review.

At the moment, we are stuck with having a goal of 20 invites. I have a service business that is limited to the # of jobs I can do each week. It would be nice to be able to change the invites goal to a lower number if needed.

The current review request system works okay, though there is a lot of room for improvement in order to compete with other reputation management platforms out there. These are my top recommended review system enhancements: Provide the ability to trigger review requests just like any other triggers. Currently review requests can only be sent manually via the "check in," button, or after a timed delay. This does not work for customers who should be sent a review request at some point in the future. Give us the ability to trigger a "review request," within the trigger actions. Disable the "check in," button. This button is useless for many types of businesses that don't necessarily "check in," their customers. Point #1 would also render this button not needed as we could then automate review requests based on triggers. Ability to customize and create follow up text and email messages within the review request feature. The majority of reviews online will not come from the first request. Allowing us to create follow up messages will increase the number of reviews we can generate for our customers. Provide a trigger for "New Review Received," which would allow to send an email notification to our clients whenever a new review has been detected by the system on Facebook or Google. (The system is already tracking these reviews and allows us to respond to them from within the platform). This is a very standard feature on all rep management software. Lastly, with follow up sequences we would need the ability to stop the remaining sequences in the campaign as soon as someone clicks on the review link. This could certainly be accomplished with trigger links, but it might be beneficial to have this feature be build natively into the Review Request system. NOTE: All of this could be achieved also by eliminating the "Review Request," email and text feature and simply connecting the Review Request tracking tab with the regular campaigns. This way we could customize as many follow ups as we want and send them out and they would be tracked within the Review Requests tab. HIGHLVL-I-832

We really need a way to style the reviews widget. It would be great to have a Custom CSS option on the backend. HIGHLVL-I-7024

European dentists and doctors heavily rely on Trustpilot alongside Google reviews for reputation management. By integrating Trustpilot into Go-High-Level, we can better serve professional services in Europe and stay competitive with platforms like Climbo ( https://www.climbo.com/ ), which already offer this feature. This enhancement will expand our reach and empower us to manage our reputations more effectively.

We're getting complaints due to the automatic review language because the review is in Spanish and the reply was in English. Please add a feature to change the default language or adapt it to the language of the review. Would be also nice if you could modify slightly the way is replying such as "just use the first name instead of the full name". How's is actually working or why am i getting this issue

I haven't found a single person on the internet that has showed how to automate review requests for restaurants (using GHL). Even support teams have been telling me to use the send review request button manually. We absolutely need integrations for major restaurant reservation platforms like Yelp or OpenTable to sync leads and be able to automate the review request process once that person has successfully showed up for their reservation. Use case: automating review requests Important things to emphasize: triggers for automations that are based on when a guest has been successfully checked in/seated, so we can implement a timer and send the review request at some point once they are done eating. WHY? Because sometimes people reserve and don't show up...we don't want to be sending review requests to guests that have not actually dined at the restaurant.