Reputation Management

When AI replies to a google review, the response currently does not appear in the conversations tab. AI replies can only be found in the reputation tab. AI responses should appear in the conversations tab to avoid missed responses and double messaging

I need to be able to do multiple GBP review qr codes for my clients that have multiple GBP and Facebook pages. Right now its only one. Whichever location you set, is what all the qr code reviews will be targeted, theres no edit button inside of Reputation Reviews QR setings... also, I would like there to be options to do multiple listings inside Reputation. I have clients with multiple locations and multiple gbp, linkedin, social media accounts, to have to start a new subaccount per lisitng and for the YEXT stuff as well is difficult. If you price it out, you should have packages for 1, 2, 4, 8, 20+, 30+, 50+ etc... depending on what they need. To be able to manage franchises in reputation managemnt is huge...

Can we add an additional button there that is for bulk uploading of past customers etc.

Currently, the HighLevel Reviews Widget is rendered strictly inside an <iframe>. Because search engine crawlers (Googlebot, Bingbot) do not reliably parse or index content embedded within <iframe> tags, businesses using the widget gain zero SEO value from their client reviews. Additionally, the widget does not inject structured data (Review / AggregateRating JSON-LD schema). To make the embeddable review widget competitive and deliver true ROI for marketing agencies and local businesses, the widget needs to support native DOM rendering and automatic structured data injection. Problem Statement Zero Indexation (iFrames): Reviews provide critical, dynamic, keyword-rich UGC (User-Generated Content). Loading reviews in an iFrame prevents search engines from indexing this content on the host domain, missing out on local SEO ranking signals. Missing Schema Markup: Without JSON-LD AggregateRating and Review schema injected directly into the host page's <head> or DOM, search engines cannot display rich snippets (star ratings, review counts) in Search Engine Results Pages (SERPs). Proposed Solution & Requirements Native DOM / JavaScript Rendering (Shadow DOM or Direct JS Injection) Provide an alternative JS snippet method (e.g., <script src="..." async></script><div id="hl-reviews"></div>) that renders reviews natively into the page DOM instead of an <iframe>. Ensure review content (text, reviewer name, rating) is present in the rendered HTML stream or accessible via SSR/client-side JS execution so Googlebot can crawl and index the text. Automatic JSON-LD Schema Markup Injection Automatically generate and inject structured JSON-LD data into the page head or widget root. Required Schema Types: LocalBusiness (or Organization), AggregateRating, and Review. Example Schema Structure: JSON { "@context": " https://schema.org ", "@type": "LocalBusiness", "name": "Business Name", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "4.9", "reviewCount": "128", "bestRating": "5", "worstRating": "1" }, "review": [ { "@type": "Review", "author": { "@type": "Person", "name": "Jane Doe" }, "datePublished": "2026-02-15", "reviewBody": "Excellent service and quick turnarounds!", "reviewRating": { "@type": "Rating", "ratingValue": "5", "bestRating": "5" } } ] } Toggle Options in Widget Builder Add a toggle in the HighLevel widget builder: "Enable SEO Schema Markup (JSON-LD)". Allow users to select the business entity type (e.g., LocalBusiness, Organization, Service, Product). * Business Impact / Value Realization Higher Agency Retention: Agencies using HighLevel rely heavily on local SEO improvements for their client retention metrics. * Higher SERP Click-Through Rates (CTR): Rich review snippets (star ratings in Google search results) significantly boost organic CTR. * Feature Parity: Brings HighLevel's review widget to feature parity with dedicated review management tools like Grade.us , BirdEye, and Podium.

This should not be set to ON by default in the settings. We should be able to turn it on, if desired.

The current review request system works okay, though there is a lot of room for improvement in order to compete with other reputation management platforms out there. These are my top recommended review system enhancements: Provide the ability to trigger review requests just like any other triggers. Currently review requests can only be sent manually via the "check in," button, or after a timed delay. This does not work for customers who should be sent a review request at some point in the future. Give us the ability to trigger a "review request," within the trigger actions. Disable the "check in," button. This button is useless for many types of businesses that don't necessarily "check in," their customers. Point #1 would also render this button not needed as we could then automate review requests based on triggers. Ability to customize and create follow up text and email messages within the review request feature. The majority of reviews online will not come from the first request. Allowing us to create follow up messages will increase the number of reviews we can generate for our customers. Provide a trigger for "New Review Received," which would allow to send an email notification to our clients whenever a new review has been detected by the system on Facebook or Google. (The system is already tracking these reviews and allows us to respond to them from within the platform). This is a very standard feature on all rep management software. Lastly, with follow up sequences we would need the ability to stop the remaining sequences in the campaign as soon as someone clicks on the review link. This could certainly be accomplished with trigger links, but it might be beneficial to have this feature be build natively into the Review Request system. NOTE: All of this could be achieved also by eliminating the "Review Request," email and text feature and simply connecting the Review Request tracking tab with the regular campaigns. This way we could customize as many follow ups as we want and send them out and they would be tracked within the Review Requests tab. HIGHLVL-I-832

A different review software that I use has the ability to identify if the user has a gmail. As you know, if you don't have a gmail account, you can't leave a google review. So, the review software will send gmail users to google to post a review and if they don't have gmail, then I will send them to a different review platform where they are able to leave a review. it would be nice if GHL had the ability to identify who has a gmail and based on that, which platform to send the user to so they can publish a public review Please look at attachment for reference

Reputation Management is a big part of our agency model, and our best "foot in the door" service offer. I am seeing a lot of CRMs offering this tool. I think a local area heat map would be an incredible tool to add to our reputation management toolkit. Would anyone esle like to see this added? HIGHLVL-I-5051

Currently, we can't see how many contacts open the messages in Google Review request workflows. Tracking open rates for GR workflows would allow users to optimize timing, messaging, and delivery strategies to improve review collection success.