Reputation Management

The current review request system works okay, though there is a lot of room for improvement in order to compete with other reputation management platforms out there. These are my top recommended review system enhancements: Provide the ability to trigger review requests just like any other triggers. Currently review requests can only be sent manually via the "check in," button, or after a timed delay. This does not work for customers who should be sent a review request at some point in the future. Give us the ability to trigger a "review request," within the trigger actions. Disable the "check in," button. This button is useless for many types of businesses that don't necessarily "check in," their customers. Point #1 would also render this button not needed as we could then automate review requests based on triggers. Ability to customize and create follow up text and email messages within the review request feature. The majority of reviews online will not come from the first request. Allowing us to create follow up messages will increase the number of reviews we can generate for our customers. Provide a trigger for "New Review Received," which would allow to send an email notification to our clients whenever a new review has been detected by the system on Facebook or Google. (The system is already tracking these reviews and allows us to respond to them from within the platform). This is a very standard feature on all rep management software. Lastly, with follow up sequences we would need the ability to stop the remaining sequences in the campaign as soon as someone clicks on the review link. This could certainly be accomplished with trigger links, but it might be beneficial to have this feature be build natively into the Review Request system. NOTE: All of this could be achieved also by eliminating the "Review Request," email and text feature and simply connecting the Review Request tracking tab with the regular campaigns. This way we could customize as many follow ups as we want and send them out and they would be tracked within the Review Requests tab. HIGHLVL-I-832

Request Summary: Please allow branding overrides for the Review Widget at the sub-account level, enabling the iframe to reflect the brand identity of each SaaS client. This is essential for agencies managing multiple white-labeled brands under one HighLevel agency account. Overview: As an agency operating a multi-brand SaaS model, I need the ability for individual sub-accounts under my agency to control the branding displayed in the HighLevel Review Widget, specifically the “Powered by [Agency Name]” text that currently defaults to the agency’s global name. This is critical for agencies offering white-labeled SaaS solutions across multiple brands, where each sub-account represents a separate brand entity (e.g., XYZ or ABC). Current Limitation: The Review Widget is served via an iframe, and the “Powered by” text is hardcoded to use the top-level agency name. There is no way for sub-accounts to override or customize this based on their own branding. Even when using SaaS Mode, and sub-accounts are branded independently, the Review Widget still promotes the parent agency brand. Why This Matters: White-label SaaS agencies need each brand they sell under to reflect its identity in customer-facing widgets. Sub-accounts like SaaSBrandOne or BrandTwo should display their brand on review widgets embedded on their clients’ sites. This is critical for: Maintaining brand trust and integrity Avoiding confusion with unrelated parent agency names Enabling agency scaling across diverse industries or markets

Hey team, my clients use MyCRMsim integration for SMS, and Review Requests do not automatically pick up that the SMS needs to to be sent via the external integration, and always tries to send them through native integration (clients are in New Zealand, so this isn't possible). Can we please have a way to set the way the SMS is sent if we have an external module added on (rather than using workflows) Thanks!

The reputation management is a great addition. One place it fails me, and perhaps others (I searched heavily and didn't see this here already though) is by not bringing the photos connected to reviews through to the interface. I have several restaurant clients, and regularly clients will attach photos of their food to a review. These don't pull through the API. Often I'll respond with "what dish did you order?" only to see the photo was attached to the Original review. Nothing game changing, but a nice addition if it's possible

Why do I have to build a template from scratch in the reputation management tab? I should be able to use existing email templates I've already created as review requests. I honestly could just build this as an automation with regular emails and trigger links and it would be more ergonomic

if i have to send 5 review requests i want to be able to change up the message

It would be great if it was possible to automatically track which user already left a review on FB or GMB. That way, we can filter for people who have received and invite, but haven't actually left a review and follow up with them.

I've tried making my review link a custom value that is a trigger link to the review page, but this is very limiting when trying to build out effective automation and see if the person clicks the review link from the initial "Send Review Request." Of course, there are complicated work arounds, but this seems so simple to fix. Would be nice to see some practical updates in the Reputation Management system to bring GHL up to par with other Reputation Management platforms in this area.

In web building, it is very common to have 1 line review elements along the lines of “⭐️⭐️⭐️⭐️⭐️ 200 5 star reviews from happy customers” - the new review widget templates still do not allow for this. Can we add this please?