Reputation Management

Why do I have to build a template from scratch in the reputation management tab? I should be able to use existing email templates I've already created as review requests. I honestly could just build this as an automation with regular emails and trigger links and it would be more ergonomic

It would be great if it was possible to automatically track which user already left a review on FB or GMB. That way, we can filter for people who have received and invite, but haven't actually left a review and follow up with them.

We really need a way to style the reviews widget. It would be great to have a Custom CSS option on the backend. HIGHLVL-I-7024

Reputation Management is a big part of our agency model, and our best "foot in the door" service offer. I am seeing a lot of CRMs offering this tool. I think a local area heat map would be an incredible tool to add to our reputation management toolkit. Would anyone esle like to see this added? HIGHLVL-I-5051

The current review request system works okay, though there is a lot of room for improvement in order to compete with other reputation management platforms out there. These are my top recommended review system enhancements: Provide the ability to trigger review requests just like any other triggers. Currently review requests can only be sent manually via the "check in," button, or after a timed delay. This does not work for customers who should be sent a review request at some point in the future. Give us the ability to trigger a "review request," within the trigger actions. Disable the "check in," button. This button is useless for many types of businesses that don't necessarily "check in," their customers. Point #1 would also render this button not needed as we could then automate review requests based on triggers. Ability to customize and create follow up text and email messages within the review request feature. The majority of reviews online will not come from the first request. Allowing us to create follow up messages will increase the number of reviews we can generate for our customers. Provide a trigger for "New Review Received," which would allow to send an email notification to our clients whenever a new review has been detected by the system on Facebook or Google. (The system is already tracking these reviews and allows us to respond to them from within the platform). This is a very standard feature on all rep management software. Lastly, with follow up sequences we would need the ability to stop the remaining sequences in the campaign as soon as someone clicks on the review link. This could certainly be accomplished with trigger links, but it might be beneficial to have this feature be build natively into the Review Request system. NOTE: All of this could be achieved also by eliminating the "Review Request," email and text feature and simply connecting the Review Request tracking tab with the regular campaigns. This way we could customize as many follow ups as we want and send them out and they would be tracked within the Review Requests tab. HIGHLVL-I-832

The reputation management is a great addition. One place it fails me, and perhaps others (I searched heavily and didn't see this here already though) is by not bringing the photos connected to reviews through to the interface. I have several restaurant clients, and regularly clients will attach photos of their food to a review. These don't pull through the API. Often I'll respond with "what dish did you order?" only to see the photo was attached to the Original review. Nothing game changing, but a nice addition if it's possible

Can we make adjustments to the the email review request feature because now if it is turned on the a review request will be sent out to all new leads on a specified date even if they are not a customer - i want to handle review requests manually without having the automatic review request feature turned on

For group, franchise, etc having different locations (and GMB) with a central support team, we need to be able to manage different GMB in the same sub-account (for reputation management). The problem : having to set-up different LC email subdomain for each location, no central reporting. Most reputation management offer group / franchises overview.

If we could enter a certain user or employee name and then that name is tracked in the reviews so that the business owner can see who is getting the most named reviews.