Reputation Management

Currently today, the workflow trigger "New Review Received" only contains 2 available options: 1. Google Review and 2. Facebook Review. It would be great to be able to trigger workflows from Trust Pilot reviews.

Why do I have to build a template from scratch in the reputation management tab? I should be able to use existing email templates I've already created as review requests. I honestly could just build this as an automation with regular emails and trigger links and it would be more ergonomic

Hey team, my clients use MyCRMsim integration for SMS, and Review Requests do not automatically pick up that the SMS needs to to be sent via the external integration, and always tries to send them through native integration (clients are in New Zealand, so this isn't possible). Can we please have a way to set the way the SMS is sent if we have an external module added on (rather than using workflows) Thanks!

The reputation management is a great addition. One place it fails me, and perhaps others (I searched heavily and didn't see this here already though) is by not bringing the photos connected to reviews through to the interface. I have several restaurant clients, and regularly clients will attach photos of their food to a review. These don't pull through the API. Often I'll respond with "what dish did you order?" only to see the photo was attached to the Original review. Nothing game changing, but a nice addition if it's possible

Request Summary: Please allow branding overrides for the Review Widget at the sub-account level, enabling the iframe to reflect the brand identity of each SaaS client. This is essential for agencies managing multiple white-labeled brands under one HighLevel agency account. Overview: As an agency operating a multi-brand SaaS model, I need the ability for individual sub-accounts under my agency to control the branding displayed in the HighLevel Review Widget, specifically the “Powered by [Agency Name]” text that currently defaults to the agency’s global name. This is critical for agencies offering white-labeled SaaS solutions across multiple brands, where each sub-account represents a separate brand entity (e.g., XYZ or ABC). Current Limitation: The Review Widget is served via an iframe, and the “Powered by” text is hardcoded to use the top-level agency name. There is no way for sub-accounts to override or customize this based on their own branding. Even when using SaaS Mode, and sub-accounts are branded independently, the Review Widget still promotes the parent agency brand. Why This Matters: White-label SaaS agencies need each brand they sell under to reflect its identity in customer-facing widgets. Sub-accounts like SaaSBrandOne or BrandTwo should display their brand on review widgets embedded on their clients’ sites. This is critical for: Maintaining brand trust and integrity Avoiding confusion with unrelated parent agency names Enabling agency scaling across diverse industries or markets

Right now, the only options available for customizing the Email Review Requests are Subject, Heading, Message, and Positive Answer. You cannot provide multiple options (e.g. both positive and negative), change the formatting, or add/remove any images. It would make far more sense to provide the option to use an email template from Marketing>Emails>Templates, or at least offer the same customization options available there.

See https://endorsal.io/features/fomo-popups And example screenshot

When a business has multiple locations in the same city, there is no way to differentiate the listings by adding a second line of text with the address will resolve this. Here is a video explaining in more detail: https://www.loom.com/share/02ec7853cf2a4c69aee8f77edf08175a?sid=e75aeccd-6571-4db0-95a1-8e27a014c8b3

You can connect multiple GBP locations, but you can only integrate one platform outside of GBP per sub-account. I have retailer with three locations and wants to be able to have all contacts in one CRM but target their different stores with their own review links.

if i have to send 5 review requests i want to be able to change up the message