Reputation Management

Enable more than one option (currently only Google) of review sites for contacts to choose from to leave their review.

Currently the review gathering process can be automated quite nicely. I propose that the ability be post customer reviews from google and facebook automatically to our our social media channels be developed. Four or five template could be created to make the review posts standout. Scheduling would also be great the option of posting reviews evert 1,3 or 5 days for example.

It would be great to have a module for Review QR Code Tracking so that each user can have their own QR Code and track results of each user and gamify it.

It would be great if it was possible to automatically track which user already left a review on FB or GMB. That way, we can filter for people who have received and invite, but haven't actually left a review and follow up with them.

E-com store owners like to have the ability to allow customers post reviews on their Shopify store website as they can then display alongside their products. This is a must for e-com integration.

This thread is going to detail several improvements that could really help take reputation management a long way especially with the new AI features, saving businesses a lot of time and money. 1) Reviews AI trainer (New Feature) Currently the AI reviews work okay. They get the job done but often sound very repetitive and leaves replies that are far longer than necessary. When clients read 5-6 reviews, they can tell they all sound very very similar. This doesn't mean we should get rid of what we have, but perhaps add this training window to help customize how the AI answers the reviews. This will reduce the burden for having to add a multitude of new features in the future since clients would be able to train AI. 1a) character limiter (enhancement) as described in 1. the AI often replies with very long responses. the training window described in 1. would solve this, but a character limiter would temporarily allow clients to control the length. 2) Bad Reviews Management (New Feature) Just like there is a way for AI to filter which reviews it answers above a threshold, we should also be able to decide what happens to reviews below that threshold. Currently we use zapier and webhooks to answer review and notify managers via workflow when a review below 3 stars comes in. At some point, it would be nice to be able to have that fully integrated within GHL also allowing us to profit from rebilling. These are 2 great additions that I think would already take us a long way. Let me know below what you think of these and what else you would recommend.

I am certain I saw this included in some other recommendation but cannot find it now... Having the review automation to share new reviews to social media is wonderful. And when reviews come in at or below the rate of max number of posts per day it effectively shares all the new reviews. But some companies have a long history of great reviews. And reviews sometimes come in as a cluster with several days or weeks before the next cluster. It would be nice to have the GBP integration select a review at random for social sharing. This would have the effect of giving old reviews a chance to get highlighted. I would want controls to select minimum age (3 months would probably be typical but for some companies 1 month or 12 months might be more realistic) and number of stars (4-and-5 or only-5). Ideally the owner comment would also be included, possibly as the first comment.

A summary feature to track and report the number of Google reviews received daily, weekly, or monthly. This will save time by automatically generating the total reviews for you, allowing you to share real-time metrics with clients without manually adding them up.

The ability to make a email signature using the website builder / form builder. Something that's easy to make and it works in GHL or in the clients email signature on gmail, yahoo, etc.