HIPAA Compliance

Please consider adding the ability to generate a fillable PDF documents within your HIPAA compliance package and allow signatures. The medical facilities continue to ask us for this and it would solve many of their issues and make the entire HIPAA package complete. HIGHLVL-I-2290

I run my SaaS business here in Australia, and all my clients are Australian based businesses. I often lose deals when potential customers ask whether their data is stored on AWS servers within Australia or overseas. At the moment, I have to explain that the data is stored on the AWS cloud by GHL in geographically dispersed locations, and unfortunately, there is no way to guarantee it stays within Australia. This has become a major sticking point, especially for some of my larger clients. And it’s often a deal breaker. I end up losing opportunities simply because I can’t provide certainty around local data storage. Please consider having an option for Australian agencies, or sub-accounts based in Australia, where they can choose to store their data exclusively in Australian data centres

To follow HIPAA compliance guidance, to automatically logoff users on desktop after 15 minutes of inactivity. Or possibly choose a time to automatically log them off.

Please consider adding a “per-sub-account HIPAA option”, where each agency can simply pay for HIPAA compliance on the specific sub-accounts that need it, instead of being forced into the full $297 agency-wide plan. The current $297 flat fee HIPAA plan might make sense for larger agencies managing hundreds of accounts, but for startups, small agencies, or single-location businesses using GoHighLevel internally, this pricing model is simply unrealistic. When you also factor in the 30% currency conversion for Canadian users, the cost becomes significantly higher, making HIPAA compliance nearly impossible to justify unless operating at a large scale. Adding a per sub account HIPAA option (for example, $25–$50 per HIPAA-enabled sub-account) would make GoHighLevel accessible to thousands of small teams, startups, and healthcare businesses that currently can’t justify the $297 jump. You could even make it annual-only if you prefer with volume breaks and it would still be a win for both sides: users get affordability, and GHL gets more committed, longer-term revenue. For comparison: Google Workspace provides a Business Associate Agreement (BAA) at no additional cost. Zoho CRM includes full HIPAA compliance within its $29/user plan... that’s the entire CRM price, not an extra HIPAA fee. We’re not asking to change or replace the current structure, the $297 plan can stay for large agencies who need it. But introducing a second, lower-cost HIPAA tier would make GoHighLevel far more accessible to: Small agencies and startups still building their client base. Healthcare businesses and clinics using GHL internally. Both pricing models could run side by side, large agencies continue with the $297 plan, while smaller teams gain an entry-level HIPAA option This approach would: Expand your market reach, especially into the growing healthcare vertical where HIPAA is non-negotiable. Attract migrations from platforms like Zoho and HubSpot, where compliance is already included. Increase overall adoption and long-term loyalty, as smaller businesses can start affordably and scale up within the GoHighLevel ecosystethis-And best of all you'll actually make more money this way as more start ups can afford paying you for the add-on. This isn’t about discounting the platform’s value... it’s about removing barriers, opening new revenue channels, and supporting future growth across all business sizes. Please consider this.

As Go High Level continues to grow globally, especially in the European market, data privacy and compliance are becoming critical concerns for agencies working under the EU’s General Data Protection Regulation (GDPR). Currently, Go High Level is hosted on US-based servers, which means all customer data is transferred outside the EU. While Standard Contractual Clauses (SCCs) offer a legal mechanism for this, the reality is that many European businesses—agencies and clients alike—prefer or require full data residency within the EU to minimize legal risks and meet local compliance expectations. 👉 That’s why we’re proposing a Self-Hosting Option: Give agencies the ability to host Go High Level in their own infrastructure (e.g. on AWS, Azure, or another GDPR-compliant cloud provider within the EU or other required regions). Benefits of this feature: ✅ Full control over data location and security ✅ Easier compliance with GDPR and local privacy laws ✅ Increased trust with EU-based clients ✅ Opens new markets in countries with strict data residency requirements ✅ Reduces friction for enterprise and public sector adoption This wouldn’t replace the existing cloud offering but would give agencies who need it the flexibility to operate in highly regulated environments—something that would make Go High Level stand out in a rapidly evolving privacy landscape. If you support this idea, please upvote and leave a comment. Let’s help make GHL even more flexible and future-proof!

I’m based in Canada and I’m running into some very regulated industries, specifically financial services and education, that can’t use my services or SaaS unless their data is stored in Canada. It would be amazing if there was an option for this, even if it was an add-on similar to HIPPA.

HIPAA Compliancy Policy Template documents that we can use as marketing agencies so we do not have to recreate the wheel. This should be something provided when we join in for HIPAA account and are working with the Compliancy Group

The media upload of files is publicly available. Even though the link is not necessarily easy to guess, the data is still publicly available and presents a flaw on data protection. Enabling HIPAA compliance does not make any difference, the media items have no request for authentication when visiting a link to the uploaded file. All form fields should be treated as sensitive data, including file uploads. This is a security risk for anyone using the file upload form field to collect personal data in some way.

Please consider adding an option for HIPAA compliance to the $97-per-month plan for those of us who work in healthcare. This price is way too high!!!! I can sign up for a BBA with Google for their entire suite of apps, which costs me only $25 per month.