HIPAA Compliance

As Go High Level continues to grow globally, especially in the European market, data privacy and compliance are becoming critical concerns for agencies working under the EU’s General Data Protection Regulation (GDPR). Currently, Go High Level is hosted on US-based servers, which means all customer data is transferred outside the EU. While Standard Contractual Clauses (SCCs) offer a legal mechanism for this, the reality is that many European businesses—agencies and clients alike—prefer or require full data residency within the EU to minimize legal risks and meet local compliance expectations. 👉 That’s why we’re proposing a Self-Hosting Option: Give agencies the ability to host Go High Level in their own infrastructure (e.g. on AWS, Azure, or another GDPR-compliant cloud provider within the EU or other required regions). Benefits of this feature: ✅ Full control over data location and security ✅ Easier compliance with GDPR and local privacy laws ✅ Increased trust with EU-based clients ✅ Opens new markets in countries with strict data residency requirements ✅ Reduces friction for enterprise and public sector adoption This wouldn’t replace the existing cloud offering but would give agencies who need it the flexibility to operate in highly regulated environments—something that would make Go High Level stand out in a rapidly evolving privacy landscape. If you support this idea, please upvote and leave a comment. Let’s help make GHL even more flexible and future-proof!

I run my SaaS business here in Australia, and all my clients are Australian based businesses. I often lose deals when potential customers ask whether their data is stored on AWS servers within Australia or overseas. At the moment, I have to explain that the data is stored on the AWS cloud by GHL in geographically dispersed locations, and unfortunately, there is no way to guarantee it stays within Australia. This has become a major sticking point, especially for some of my larger clients. And it’s often a deal breaker. I end up losing opportunities simply because I can’t provide certainty around local data storage. Please consider having an option for Australian agencies, or sub-accounts based in Australia, where they can choose to store their data exclusively in Australian data centres

Please consider adding the ability to generate a fillable PDF documents within your HIPAA compliance package and allow signatures. The medical facilities continue to ask us for this and it would solve many of their issues and make the entire HIPAA package complete. HIGHLVL-I-2290

The media upload of files is publicly available. Even though the link is not necessarily easy to guess, the data is still publicly available and presents a flaw on data protection. Enabling HIPAA compliance does not make any difference, the media items have no request for authentication when visiting a link to the uploaded file. All form fields should be treated as sensitive data, including file uploads. This is a security risk for anyone using the file upload form field to collect personal data in some way.

I’m based in Canada and I’m running into some very regulated industries, specifically financial services and education, that can’t use my services or SaaS unless their data is stored in Canada. It would be amazing if there was an option for this, even if it was an add-on similar to HIPPA.

GHL doesn't recognize square as payment processor in GHL under Calendar>forms&payments>accept payments. This options is not checkable. I guess it requires Stripe. However, my client is adamant about using Square, so they'd rather stop their $400 GHL account than switch to Stripe. They are paying $97 + the $297 for HIPAA. Please fix this simple issue!

make highlevel hipaa compliant. sign baa with agencies. this will help benefit anyone working in the health niche. HIGHLVL-I-226

Add a player inside HL that can play Cine clips. Cine clips are .avi files. Medical facilities share these files with doctors to read Ultrasound clips and X-rays and then sign off on them. Currently, we can upload the clips but doctors have to download them out of the HL system to play them. This breaks HIPAA Compliance. Medical facilities are paying for Hipaa DocuSign for this service and it costs about $4K per year. This is a nice value add to bolt into HL.

Allow us to turn on subaccount level HIPAA via the API