Changelog
Follow up on the latest improvements and updates.
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You can now use Service Booking variables directly while creating WhatsApp Templates and Flows.
Previously, these reminder-related variables were only available inside Workflows. With this update, the same dynamic service booking information can now be added to your WhatsApp messages, making it easier to personalize reminders and notifications.
What This Means for You
Add appointment and service booking details directly into WhatsApp templates.
Use the same dynamic variables across:
- Workflows
- WhatsApp Templates
- WhatsApp Flows
- Create more personalized and timely WhatsApp reminders without additional setup.
Why This Matters
- Simplifies building service booking reminders on WhatsApp.
- Ensures consistent messaging across automations and templates.
- Gives you more flexibility to design end-to-end booking and reminder experiences within WhatsApp.
No action is required—this improvement is available automatically when creating new WhatsApp templates and flows.
new
E-Commerce Stores
Mobile UI Improvements – Sorting & Filtering
What’s New?
We’ve rolled out mobile UI enhancements to improve how customers
sort and filter
products across your ecommerce store. These updates ensure a cleaner layout, better usability, and a smoother shopping experience on mobile devices—helping shoppers find the right products faster.Improved Sorting Experience (Mobile)
- A dedicated “Sort” buttonnow appears in the top bar of the Product List Page (PLP) on mobile.
- Tapping the button opens a bottom sheet modal with sorting options such as:
- Date
- Alphabetical
- Price
- Users can easily dismiss the sort modal by tapping outside or swiping down.
Enhanced Filtering Experience (Mobile)
- A “Filters” buttonis now available in the PLP top bar.
- Filters open in a full-screen modal, optimized for mobile interaction.
- Available filter options include:
- Availability:In Stock / Out of Stock (both selected by default)
- Price Range:“From” and “To” numeric inputs
- A sticky footerkeeps “Apply” and “Clear Filters” buttons always accessible.
- Active filters are indicated via a badge count on the Filters button.
- Product results update accurately based on applied filters.
Product Visibility Improvements
- The total product count is now visible on the Product List Page.
- The count dynamically updates as filters are applied or cleared, giving customers better context while browsing.
🛠 Builder & Customization Support
- Store owners can preview sorting and filtering interactions directly in the mobile builder preview.
- Customization options include:
- Background color for the Sort/Filter bar
- Text color for Sort and Filter buttons
- Styling for Apply and Clear buttons in the filter modal
Why This Matters
- Creates a cleaner, more intuitive mobile shopping experience
- Reduces friction when browsing large product catalogs
- Improves clarity, accessibility, and conversion potential on mobile devices
Key Points to Note
- These improvements apply across mobile views of the Product List Page.
- Sorting and filtering interactions are fully optimized for touch and small screens.
Images
new
Snapshot
App Marketplace
Simplified Snapshot Listing Experience (Snapshots Marketplace)
What’s New?
We’ve streamlined the Snapshot listing flow so sellers can go from “Sell on Marketplace” → Listed with fewer clicks and less navigation.
Key Improvements
- One-click start from Agency Account Snapshots: Selecting Sell on Marketplace now immediately begins the Snapshot listing journey.
- Direct landing in Snapshot Listing Module: In the Developer Portal, sellers land directly in the Snapshot listing module (no extra detours through other listing steps).
- Assets surfaced upfront: The listing module clearly shows the assets packaged in the Snapshot early in the flow, so sellers know exactly what’s included before continuing.
- Snapshot-only listing path: A dedicated Snapshot listing route reduces steps and removes unnecessary screens.
Why This Matters
- Faster time-to-list: Fewer steps means sellers can publish Snapshot listings more quickly.
- Less confusion, fewer mistakes: Clear, Snapshot-specific steps reduce missed fields and wrong navigation paths.
- More transparency: Surfacing packaged assets upfront helps sellers validate what buyers will receive before listing.
What's Next?
- We’ll continue improving the Snapshot listing experience so the App listing better communicates the Snapshot’s value proposition, helping buyers understand the “why” as clearly as the “what.”
Have any feedback? Please write to us on marketplace@gohighlevel.com
new
improved
Calendar
🔗 Missing Meeting Locations Are Now Automatically Added After Reconnection
🧭 Overview
We’ve enhanced the reliability of video conferencing tool integrations by introducing
automatic meeting link generation
for
future appointments
that were missing meeting locations due to a temporary video conferencing tool disconnection (e.g., Zoom, Google Meet, MS Teams).Previously, if your integration was broken or disconnected and you later reconnected it, any appointments created during the downtime remained
without a meeting link
, requiring manual updates — leading to confusion and missed meetings.Now, when the video conferencing tool is reconnected,
meeting links will be automatically attached to all affected upcoming appointments
— saving you time and ensuring your meetings stay on track.🚀 What’s New?
✅ Automatic Meeting Link Generation After Reconnect
Once a video conferencing tool is reconnected, the system will:
- Identify upcoming appointments that were created while the tool was disconnected
- Automatically attach a valid meeting link to those appointments
- Ensure your customers and team members have everything they need — no manual fix needed
Supports All Video Conferencing Tools
- Zoom
- Google Meet
- Microsoft Teams
🎯 Why This Matters
- ⛔ Prevents confusions and missed meetings due to missing meeting location
- ✅ Reduces the need for manual updates after reconnecting tools
- 🔄 Makes your calendar smarter and more reliable
We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.
List of New Templates
------------------------------------------------------
🚀
2 New Website Templates Published
🚀------------------------------------------------------
Health & Wellness - 1
LinkTree - 1
------------------------------------------------------
🚀
3 New Funnel Templates Published
🚀------------------------------------------------------
Automotive - 1
Business, Coaching & Consulting - 1
Beauty & Fashion - 1
------------------------------------------------------
🚀
1 New Email Templates Published
🚀------------------------------------------------------
Marketing Agency - 1
-----------------------------------------------------
🚀
1 New Form Templates Published
🚀-----------------------------------------------------
Home Services - 1
-----------------------------------------------------
🚀
1 New Survey Templates Published
🚀-----------------------------------------------------
Creative - 1
-----------------------------------------------------
🚀
8 New Social Templates Published
🚀-----------------------------------------------------
Health & Wellness - 1
Home Services - 1
Holidays - 1
Travel & Hospitality - 1
-----------------------------------------------------
🚀
5 New Google Ad Templates Published
🚀-----------------------------------------------------
Medical - Hair Loss Treatment
Other - Staffing Agency
Real Estate - Real Estate Staging
Restaurant and Bar - Janitorial Services
Travel & Hospitality - Camp Grounds
------------------------------------------------------
📣
1 New Snapshot
📣------------------------------------------------------
Business, Coaching & Consulting - IT Consultant
improved
Automations
Workflow Builder: Right-click actions (fewer clicks, faster edits)
What’s new
You can now right-click any action in the Workflow Builder to open a quick action menu - your go-to tools at your cursor (copy, move, delete, notes) without hunting for the three-dot menu. This cuts navigation and speeds up your common edits.
How it works
- Right-click on any action block.
- Choose from the quick action menu:
- Copy action / Copy all actions from here (Or 'Paste below' if applicable)
- Move action / Move all actions from here
- Delete action / Delete all actions from here
- Notes
- Keep building - no extra navigation required.
Why this matters
- Fewer clicks and less hunting through menus - actions are under your cursor.
- Faster edits that match familiar desktop app behavior.
Preview
improved
Automations
Contact Merge improvements: No more dropped executions
What’s new
This update allows you to seamlessly handle situations where contacts get merged. When two contacts are merged, your automation keeps going without any issues.
When the old contact gets deleted during the merge, we automatically hand off the workflow to the main (master) contact so nothing falls through the cracks.
Bottom line: the workflow continues smoothly under the right contact.
How it works
- Merge your contacts (eg, a duplicate into the main one).
- If the master contact is not already in a workflow, we move the current progress to the master contact and continue the execution.
- If the master contact is already in a workflow, we stop the extra run and keep the one thats already running. You’ll see this note: “Contact is removed from the workflow since the enrolled contact was merged, and the master contact is already enrolled in the workflow.”
- Works even when several contacts are merged into one - we handle them all.
Quick Example
Live Chat guest converts to a known contact
- A visitor starts a chat as “Guest” and enters your follow-up workflow. Later they add an email that matches an existing contact.
- Result: The workflow hands off from “Guest” to the existing (master) contact and continues - no steps lost.
Additional notes
- You’ll see a Contact Merge action in the execution logs for clear traceability.
- This prevents accidental stops and avoids duplicate journeys for the same person.
📥 Overview
We’ve simplified messaging requirements across the United States, Canada, and international destinations to make your messaging more predictable, reliable, and easier to manage.
These changes help you send messages with less setup and fewer restrictions, while still keeping things compliant and reliable.
📊 What’s New?
✅ CA to CA Messaging No Longer Requires A2P
- If your number was purchased before March 26, 2025, you can continue sending messages without A2P registration
- If purchased on or after March 26, 2025, you can send with either A2P registration or Persona verification
- No messages will fail just because A2P registration is missing for Persona verified accounts
✅ US/Canada to International Messaging Also Simplified
- Messages sent from the US or Canada to international destinations now only require Persona verification
- A2P is no longer mandatory for these routes
- If Persona verification is missing, messages will fail with: Error 1002 – A2P or Persona verification required
✅ Domestic (US↔US, US↔CA, CA↔PR) Still Requires A2P
- Any messaging between US, Canada, and Puerto Rico still requires A2P registration to comply with local regulations
- Missing A2P will result in:
- Error 30034 – Number not A2P compliant
✅ Exception: No changes to US/CA to UK Messaging
- Messages sent from the US/CA to the UK are not supported and will fail with: Error 21612 – Message cannot be sent with current To/From combination
- UK-to-UK messaging is still supported
🔍 Why We Made This Change
- We got multiple feedbacks around previous A2P requirements felt too strict - especially specially where it's not a mandatory rule by the provider
This update:
- Simplifies onboarding and messaging setup
- Reduces unnecessary friction for international or Canadian messaging
- Still keeps your deliverability protected through Persona verification
- Aligns with how carriers handle messaging behind the scenes
We're here to ensure your messages land - without adding layers of compliance that aren't required.
🙏 Thank You
These changes were made based on your feedback and are designed to reduce unnecessary friction in your messaging flow. If you’re unsure about your current setup or need help with verification, our team is here to assist you.
new
improved
Domains
Domain Transfer-Out
🆕 What’s New?
We’ve launched the Domain Transfer Out feature, empowering users to move their domains purchased or transferred into HighLevel to external registrars directly via Dashboard now. This capability gives users full control over their domain assets.
⚙️How it Works
Users can now initiate a transfer out of their domain from HighLevel through the Advanced Settings tab within an Internal Domain in their domain management dashboard. Here’s the step-by-step flow:
1.
Transfer Eligibility Check:
System verifies if the domain is eligible based on its status. A domain cannot be transferred out in following scenarios:- It has been registered or transferred within past 60 days
- It is prohibited by the current registrar/registry for transfer
- It is already undergoing a transfer
2
. Registrar Selection:
Users select their target registrar from a dropdown (e.g., GoDaddy, Namecheap, Cloudflare, or others).3.
Unlocking & fetching Authorization Code (EPP)
: If domain is locked, users can unlock and request the auth/EPP code. Auth/EPP code will be sent to the domain owner (who purchased the domain) and the agency owner. User can request again for the code after 5 minutes of previous request💡Why it Matters
- Better Domain Management:Ability to transfer out via dashboard helps users manage their domain more efficiently and timely
- Reduced Support Tickets:Automates a process that previously required manual support intervention.
📌 Important Notes
- Transfer-out of .uk TLD family (.uk , .co.uk , .org.uk ,.me.uk) requires support intervention
- Transfer-out to Cloudflare registrar requires support intervention
new
App Marketplace
Integrations
Google Lead Ads integration
What’s New?
We’re excited to introduce the
Google Lead Ads Integration
, enabling seamless syncing of leads from Google Ads directly into the CRM. With this release, Sub-accounts can now automatically sync leads, trigger workflow automation and engage prospects instantly upon lead submission.Key Features
- Seamless Setup:Effortlessly connect Google Ads accounts to the CRM. Users can link multiple ad accounts under a single Google account and view all active lead forms in one place.
- Lead Sync:Contacts get created every time a lead is submitted for a connected and mapped form.
- Workflow Automations:Create automations triggered by new lead submissions to streamline follow-ups and enhance response times.
How to Use
- Enable on Labsand Navigate to Sub-account → Settings → Integrations and search for Google Ads.
- Click on manage to go to the marketplace view.
- Click on Install and Connect the Gmail account linked to your Google Ads account.
- Select the desired ad account from the list.
- Once connected, view all campaigns and lead forms.
- Enable campaign sync and map the forms to CRM fields.
- Once mapping is complete, the sync status will turn active and leads will begin flowing automatically into the CRM.
- Setup automations using "Google Lead Form Submitted" trigger and filters (ad account and form)
Why This Matters
- Customer Request:The feature received 800+ upvotes from users.
- Centralized Lead Management:Offers a single-point solution to manage leads from multiple sources efficiently.
- Improved Response Efficiency:Ensures faster engagement with new leads through automation and sync transparency.
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