We're excited to announce that (Currently in Private Beta) now supports — giving you greater control over how and when your customers and team members are informed throughout the booking journey.

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Configure notifications for key moments in the service appointment lifecycle:

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Choose who receives each notification:

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Personalize the content of each notification using our editor. You can modify subject lines, body text, and formatting to reflect your brand’s tone.

Add dynamic service information directly into your notifications using new custom values:

These values ensure each message is informative and tailored to the specific service booked.

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If a single service booking includes :

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You can manage all notification settings for services by going to:

From there, you can:

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This update ensures that every appointment-related interaction is communicated clearly, consistently, and in line with how your business operates.

We’ve introduced several exciting improvements in to streamline setup, enhance visibility, and improve usability across the booking experience.

To reduce setup friction, when a new staff member is added to a service, they are now automatically configured with a .

This ensures:

Service bookings are now automatically uploaded to your (Google, Outlook, iCloud) for better visibility and meeting management.

Give your visitors a warm, on-brand welcome before they share their details. The new Contact Form Message lets you replace—or remove—the default contact form prompt, so every chat starts exactly how you want it.

* Speak in your own voice from the very first chat.

* A clear, personalized prompt helps visitors know exactly what to do.

* One toggle and one text box—that’s it!

* TBD

Enjoy your more personalized chat flow—no extra steps needed! 🎉

What’s New?

Human Handover for Conversation AI

Your AI bot can now automatically hand off conversations to a human when it detects it's no longer the best fit to assist. Whether it’s a complex question, repeated failures, or a direct request like “Can I speak to a human?”, the bot ensures your customers aren’t left frustrated.

Pick from predefined handover triggers:

✅ When a conversation gets assigned to me

✅ When a task gets assigned to me

📝 Notes

A maximum of 6 handover actions per bot can be configured.

19th of June, 2025

Enable via Labs:

Under subaccount Settings > Phone Numbers > Advanced Settings > VoIP Deskphone (SIP):

Setup a SIP user and device:

Test your Deskphone:

Manage SIP devices:

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Please note, the limit for Ring all users reduces from 7 to 6 in order to make space for the VoIP deskphone.

Business can now including and outside the United States, ensuring accurate, compliant tax calculations across global checkouts.

We’ve redesigned your Sub-Accounts List page to make it faster, clearer, and more powerful. You’ll now find it easier than ever to manage clients — with a fresh look and new features to boost your workflow.

This is a Labs release, and can be enabled by going to .

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This update is now live for agencies on the Starter and Unlimited plans, bringing you the same great experience already available to our Pro plan users.

For contacts using Apple Mail on iOS 15+, countdown timers were being pre-cached, showing inaccurate countdowns when the email was opened.

You can now hide timers for Apple Mail users to avoid showing incorrect countdowns. Just enable a simple checkbox in the timer settings.

To ensure proper redirection regardless of device or email client, always use the dynamic link in a button.

Payment links just got a visual upgrade! Whether you’re closing a deal or selling a product, your links can now reflect your brand personality—down to the colors and buttons.