Changelog
Follow up on the latest improvements and updates.
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new
WhatsApp Message Rate Card Updates
Starting January 1, 2026, updated WhatsApp conversation rates will apply across select regions and message categories. These changes reflect Meta’s latest pricing updates across marketing and utility messages.
Summary of Pricing Changes
Marketing Messages
Lower rates in:
- France
- Egypt
Higher rates in:
- India
Utility & Authentication Messages
Lower rates in:
- North America
Service Conversations
- Remain FREE across all regions
Important Reminder: Service Conversations Are Free
Service conversations allow businesses to respond to customers at no cost within a 24-hour customer service window.
How the 24-Hour Window Works
The 24-hour service window starts every time a customer sends an inbound message to your business.
Within this window, businesses can send unlimited free-form messages without using paid templates.
Each new inbound customer message resets the 24-hour window, allowing continued free responses.
What You Can Send During the Service Window
- Text messages
- Media (images, videos, documents)
- Interactive messages (buttons, lists, flows)
All of the above can be sent without any charges during the active service window.
What This Means for Your Business
- Continue unlimited customer support conversations at no cost within the service window.
- Only business-initiated messages outside the 24-hour window require paid templates (Marketing, Utility, or Authentication).
- Pricing updates are applied automatically—no action is required from your side.
- Existing workflows, templates, and automations will continue to work as-is.
Learn More
For the complete, country-level pricing breakdown and billing details, refer to the updated documentation:
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Snapshot
Guided Onboarding for Snapshots
We’ve introduced an onboarding experience in the Snapshot module to help you get started faster and with more confidence.
✨ What’s Changed
First-Time Onboarding Experience
If you haven’t created any Snapshots yet, you’ll now see an onboarding layer that walks you through the basics.
In-App Learning Resources
Access short videos and help documentation directly within the Snapshot module to learn how to:
- Create Snapshots
- Import Snapshots
- Share, push, and refresh Snapshots
Smart UI Transition
After you create your first Snapshot, the full onboarding guide automatically collapses into a compact Help panel or floating icon, so guidance is available without cluttering your workspace.
🎯 Why This Matters
- Reduces the learning curve for new users.
- Eliminates the need to search external docs for basic actions.
- Keeps help accessible exactly where and when it’s needed.
🚀 User Benefits
Faster setup with step-by-step guidance for your first Snapshot.
Always-available help through a collapsible, on-demand Help panel.
Cleaner UI once you’re familiar with the workflow.
👀 What to Do Next
Head over to the Snapshot module to explore the new onboarding guide. Watch a quick video, follow the steps, and create your first Snapshot in just a few clicks.
👀 What’s New?
- We’ve removed Meta’s regional regulated categories restriction in HighLevel Ad Manager.
- This means you can now create and publish Meta ad campaigns targeting Australia, Singapore and Taiwanwithout seeing any “not supported” warning banner.
- These regions were previously blocked due to Meta requirements (special parameters and verification constraints). That limitation is now resolved, so all the campaigns targeting these locations are fully supported in HighLevel.
👷 How It Works:
Select
Australia, Singapore or Taiwan in Audience Controls > Geographic Location
just like any other country/region.- The old restriction banner will no longer appear, because these locations are now supported.
- Campaign setup and publishing continues normally through the standard Ad Manager flow.
🌟 Why It Matters:
- Big unlock for agencies and advertisers in AU/SG/TW: you can now launch campaigns without workarounds or region changes.
- Fewer setup interruptions- no blocked flows, no “will fail to deliver” warnings.
- More confidence at publish time, build and launch campaigns knowing these regions are fully supported in-platform.
📝 Notes:
- Applies to Meta campaignscreated via HighLevel Ad Manager using location targeting forAustralia, Singapore and Taiwan.
- If you previously avoided these regions due to the restriction message, you can now target them normally.
improved
Automations
Workflows: Rich Text Editor for “Add Notes” action
What’s new
The Add to Notes action now supports Rich Text Editing - so you can format notes with bold, italics, underline, strikethrough, lists, and links for clearer, more scannable notes.
How it works
- Open Add to Notes.
- Type your message and use the toolbar to apply formatting (bold/italic/underline/strikethrough, bullets/numbering, links).
- Save - your formatted note is stored and visible anywhere notes appear.
Why it matters
Teams can highlight key details, create checklists for follow-ups, and link supporting docs - making notes easily scannable.
Preview
You can now use Service Booking variables directly while creating WhatsApp Templates and Flows.
Previously, these reminder-related variables were only available inside Workflows. With this update, the same dynamic service booking information can now be added to your WhatsApp messages, making it easier to personalize reminders and notifications.
What This Means for You
Add appointment and service booking details directly into WhatsApp templates.
Use the same dynamic variables across:
- Workflows
- WhatsApp Templates
- WhatsApp Flows
- Create more personalized and timely WhatsApp reminders without additional setup.
Why This Matters
- Simplifies building service booking reminders on WhatsApp.
- Ensures consistent messaging across automations and templates.
- Gives you more flexibility to design end-to-end booking and reminder experiences within WhatsApp.
No action is required—this improvement is available automatically when creating new WhatsApp templates and flows.
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E-Commerce Stores
Mobile UI Improvements – Sorting & Filtering
What’s New?
We’ve rolled out mobile UI enhancements to improve how customers
sort and filter
products across your ecommerce store. These updates ensure a cleaner layout, better usability, and a smoother shopping experience on mobile devices—helping shoppers find the right products faster.Improved Sorting Experience (Mobile)
- A dedicated “Sort” buttonnow appears in the top bar of the Product List Page (PLP) on mobile.
- Tapping the button opens a bottom sheet modal with sorting options such as:
- Date
- Alphabetical
- Price
- Users can easily dismiss the sort modal by tapping outside or swiping down.
Enhanced Filtering Experience (Mobile)
- A “Filters” buttonis now available in the PLP top bar.
- Filters open in a full-screen modal, optimized for mobile interaction.
- Available filter options include:
- Availability:In Stock / Out of Stock (both selected by default)
- Price Range:“From” and “To” numeric inputs
- A sticky footerkeeps “Apply” and “Clear Filters” buttons always accessible.
- Active filters are indicated via a badge count on the Filters button.
- Product results update accurately based on applied filters.
Product Visibility Improvements
- The total product count is now visible on the Product List Page.
- The count dynamically updates as filters are applied or cleared, giving customers better context while browsing.
🛠 Builder & Customization Support
- Store owners can preview sorting and filtering interactions directly in the mobile builder preview.
- Customization options include:
- Background color for the Sort/Filter bar
- Text color for Sort and Filter buttons
- Styling for Apply and Clear buttons in the filter modal
Why This Matters
- Creates a cleaner, more intuitive mobile shopping experience
- Reduces friction when browsing large product catalogs
- Improves clarity, accessibility, and conversion potential on mobile devices
Key Points to Note
- These improvements apply across mobile views of the Product List Page.
- Sorting and filtering interactions are fully optimized for touch and small screens.
Images
new
Snapshot
App Marketplace
Simplified Snapshot Listing Experience (Snapshots Marketplace)
What’s New?
We’ve streamlined the Snapshot listing flow so sellers can go from “Sell on Marketplace” → Listed with fewer clicks and less navigation.
Key Improvements
- One-click start from Agency Account Snapshots: Selecting Sell on Marketplace now immediately begins the Snapshot listing journey.
- Direct landing in Snapshot Listing Module: In the Developer Portal, sellers land directly in the Snapshot listing module (no extra detours through other listing steps).
- Assets surfaced upfront: The listing module clearly shows the assets packaged in the Snapshot early in the flow, so sellers know exactly what’s included before continuing.
- Snapshot-only listing path: A dedicated Snapshot listing route reduces steps and removes unnecessary screens.
Why This Matters
- Faster time-to-list: Fewer steps means sellers can publish Snapshot listings more quickly.
- Less confusion, fewer mistakes: Clear, Snapshot-specific steps reduce missed fields and wrong navigation paths.
- More transparency: Surfacing packaged assets upfront helps sellers validate what buyers will receive before listing.
What's Next?
- We’ll continue improving the Snapshot listing experience so the App listing better communicates the Snapshot’s value proposition, helping buyers understand the “why” as clearly as the “what.”
Have any feedback? Please write to us on marketplace@gohighlevel.com
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improved
Calendar
🔗 Missing Meeting Locations Are Now Automatically Added After Reconnection
🧭 Overview
We’ve enhanced the reliability of video conferencing tool integrations by introducing
automatic meeting link generation
for
future appointments
that were missing meeting locations due to a temporary video conferencing tool disconnection (e.g., Zoom, Google Meet, MS Teams).Previously, if your integration was broken or disconnected and you later reconnected it, any appointments created during the downtime remained
without a meeting link
, requiring manual updates — leading to confusion and missed meetings.Now, when the video conferencing tool is reconnected,
meeting links will be automatically attached to all affected upcoming appointments
— saving you time and ensuring your meetings stay on track.🚀 What’s New?
✅ Automatic Meeting Link Generation After Reconnect
Once a video conferencing tool is reconnected, the system will:
- Identify upcoming appointments that were created while the tool was disconnected
- Automatically attach a valid meeting link to those appointments
- Ensure your customers and team members have everything they need — no manual fix needed
Supports All Video Conferencing Tools
- Zoom
- Google Meet
- Microsoft Teams
🎯 Why This Matters
- ⛔ Prevents confusions and missed meetings due to missing meeting location
- ✅ Reduces the need for manual updates after reconnecting tools
- 🔄 Makes your calendar smarter and more reliable
We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.
List of New Templates
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🚀
2 New Website Templates Published
🚀------------------------------------------------------
Health & Wellness - 1
LinkTree - 1
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🚀
3 New Funnel Templates Published
🚀------------------------------------------------------
Automotive - 1
Business, Coaching & Consulting - 1
Beauty & Fashion - 1
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🚀
1 New Email Templates Published
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Marketing Agency - 1
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🚀
1 New Form Templates Published
🚀-----------------------------------------------------
Home Services - 1
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🚀
1 New Survey Templates Published
🚀-----------------------------------------------------
Creative - 1
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🚀
8 New Social Templates Published
🚀-----------------------------------------------------
Health & Wellness - 1
Home Services - 1
Holidays - 1
Travel & Hospitality - 1
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🚀
5 New Google Ad Templates Published
🚀-----------------------------------------------------
Medical - Hair Loss Treatment
Other - Staffing Agency
Real Estate - Real Estate Staging
Restaurant and Bar - Janitorial Services
Travel & Hospitality - Camp Grounds
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📣
1 New Snapshot
📣------------------------------------------------------
Business, Coaching & Consulting - IT Consultant
improved
Automations
Workflow Builder: Right-click actions (fewer clicks, faster edits)
What’s new
You can now right-click any action in the Workflow Builder to open a quick action menu - your go-to tools at your cursor (copy, move, delete, notes) without hunting for the three-dot menu. This cuts navigation and speeds up your common edits.
How it works
- Right-click on any action block.
- Choose from the quick action menu:
- Copy action / Copy all actions from here (Or 'Paste below' if applicable)
- Move action / Move all actions from here
- Delete action / Delete all actions from here
- Notes
- Keep building - no extra navigation required.
Why this matters
- Fewer clicks and less hunting through menus - actions are under your cursor.
- Faster edits that match familiar desktop app behavior.
Preview
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