Follow up on the latest improvements and updates.

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August 11, 2025

new

Dashboard

Sub-Account Dashboard: Custom Metrics

Build the KPIs you actually care about. Custom Metrics let you combine numbers from across your data sources, run calculations, and drop the result straight into dashboards and reports.
👀 What’s New?
Create custom KPIs
 by mixing metrics from multiple sources (e.g., contacts, opportunities ).
Two ways to start:
 build from scratch or clone an existing metric.
Smart formula editor
 with live validation, operators, and numeric constants.
Display types:
 Integer, Float, Currency, or Percentage
Trend direction control: 
mark increases as positive or negative for that metric.
Works everywhere:
 add as a widget to Dashboards and Custom Reports; Snapshots supported.
Chart options:
 rename, theme, and (optional) compare to previous period before saving.
👷 How It Works:
Go to a Dashboard (or Custom Report) → Edit → Add widget → Custom metric tab.
Click Create Custom Metric → pick From scratch or Clone.
Fill in Name, Data Type, Description, and Trend direction.
In Formula, type to insert metrics (choose data source + metric), add operators and numbers.
Create → select your new metric as a widget → configure chart → Save.
⭐ Why it Matters:
No more cobbling together spreadsheets just to answer “Are we growing efficiently?” Custom Metrics pull cross-tool signals into a single KPI, so teams can align on the exact definitions that drive the business.
⏭️ What’s Next
Metric-level filters & properties in the formula. Example: Count of contacts (WHERE Tag = "VIP") / Count of contacts(WHERE Source = "Ads").
Click here for the detailed help doc

August 11, 2025

new

SaaS Mode

Customize Default Names for New SaaS Accounts

You can now decide how new SaaS sub-accounts are named when customers sign up through your HighLevel funnels.

What’s New

In SaaS Configurator → Advanced Settings → Onboarding, choose between:
Company Name – Use the business name entered at checkout.
Customer Name + “’s Account” – Keep the current default style.

Why It Matters

This gives you more control over how accounts appear in your system:
Use Company Name for quick identification by business.
Use Customer Name if you prefer to search by owner.

Pro Tip:

If you’re using an external checkout, you can still use the Company Name option—just make sure your checkout sends a

companyName

value in the subscription metadata.

August 11, 2025

new

Wordpress Hosting & Reselling

WordPress Plugin Troubleshooter

We’ve introduced the WordPress Plugin Troubleshooter – an in-dashboard, guided tool designed to help users quickly identify and resolve plugin conflicts without needing support intervention.

Key capabilities:

Automatically scans all active plugins.
Iteratively disables/enables them to isolate the culprit causing site issues.
Friendly, step-by-step UI powered by Detective Bandit to guide the user.
One-click deactivation of the faulty plugin once identified.
Works even when the site is partially broken, including scenarios like the White Screen of Death (WSOD).

Who Is This For?

Agency users managing multiple client sites.
Freelancers and small business owners managing their own WordPress installations.
HighLevel support teams (indirect benefit through reduced plugin-related tickets).

User Flow

User visits a
broken site
.
Clicks
“Troubleshoot Site”
in the Hosting Dashboard.
Plugin Troubleshooter
onboarding screen appears.
User selects symptoms or page affected.
User
marks any required plugins
that must stay active.
System
tests plugins in batches
, checking if the site is fixed at each step.
When culprit is found →
plugin is displayed with option “Deactivate it for me”
.
Plugin is deactivated, site restored
, and user returned to the dashboard.

Impact

Helps resolve plugin conflicts without contacting support.
Most conflicts resolved in minutes vs. hours/days.
Users can self-diagnose and fix issues immediately.

To know more about the WordPress Hosting, and how you can resell it to your clients, click here Have some suggestions for WordPress Hosting? Simply post your ideas in our Ideas Board, and we will prioritise your suggestions!

August 9, 2025

new

Introducing New Templates

We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.
List of New Templates
------------------------------------------------------
🚀 7 New Website Templates Published
  🚀
------------------------------------------------------
Other - 1
Medical - 2
Home Services - 1
Automotive - 1
Business, Coaching & Consulting - 1
Real Estate - 1
-----------------------------------------------------
🚀 4 New Form Templates Published
  🚀
-----------------------------------------------------
Marketing - 1
Medical - 1
Other - 2
-----------------------------------------------------
🚀 4 New Survey Templates Published
  🚀
-----------------------------------------------------
Creative - 1
Finance - 1
Beauty & Fashion - 1
Automotive - 1
-----------------------------------------------------
🚀 4 New Social Templates Published
  🚀
-----------------------------------------------------
Medical - 1
Other - 1
Real Estate - 1
Restaurant and Bar - 1
------------------------------------------------------
📣 1 New Snapshot
 📣
------------------------------------------------------
Automotive - Towing Service

August 8, 2025

new

Phone System

Address & Regulatory Bundle Updates

Overview :

To improve compliance safety, reduce errors, and make bundle creation more efficient, HighLevel has introduced three key updates to the Address and Regulatory Bundle experience. These changes focus on preventing accidental deletions, streamlining bundle creation with auto-filled data, and guiding users toward the correct bundle type during setup.

Key Changes :

1. Deletion Confirmation for Bundles & Addresses

When a user initiates deletion of a Regulatory Bundle or Address, a confirmation modal now appears before the action is completed.
The modal clearly displays Type, Country, and Bundle ID to prevent accidental removal.
If the bundle or address is in use, deletion will be disabled and a tooltip will explain why.

2. Auto-Population of Business Details for Address Bundles

When creating a new Address Bundle, fields are now pre-filled using data from the location profile.
Editable fields include business name, address lines, city, state, and postal code.
If location data is missing, the form remains blank and works as before.

3. Default to Address Bundle in Selection Modal

The Address Bundle option is now pre-selected when starting the bundle creation flow.
Both Address and Regulatory Bundle options now include clear descriptions to help users choose correctly.
"Learn More" links provide direct access to support documentation for further guidance.

Updated User Journey :

Bundle Deletion Attempt

User clicks delete → confirmation modal appears with item details → user confirms or cancels.
If in use, delete option is disabled with explanation tooltip.

Address Bundle Creation

User selects Address Bundle → business details auto-populate from location metadata.
User reviews and edits fields as needed before submitting.

Bundle Selection

When prompted to choose bundle type, Address Bundle is pre-selected by default.
Both options display short descriptions and have "Learn More" links for clarity.

Why This Matters :

These updates are designed to:
Reduce compliance risks from accidental bundle deletions.
Save time and improve accuracy by reusing existing location data.
Help users select the right bundle type and avoid provisioning errors.

August 8, 2025

new

💬 Outbound SMS Pricing Update – Effective August 11, 2025

📥 Overview
We’ve received updated outbound SMS pricing from our downstream carrier for several countries. These changes will go into effect starting August 11, 2025, and ensure that your billing accurately reflects current carrier rates.
We remain committed to providing a fair, transparent, and reliable messaging experience — and we only pass through cost changes when necessary to maintain long-term service quality.
📊 What’s Changing?
Here are the updated outbound SMS rates (USD) effective August 11:
Country: Old Price
 → New Price
United Kingdom: $0.0463
 → $0.0524
South Africa: $0.0757
 → $0.1089
Israel: $0.2158
 → $0.2575
Germany: $0.0940
 → $0.1120
Singapore: $0.0435
 → $0.0591
Saudi Arabia: $0.1722
 → $0.1949
Ghana: $0.3065
 → $0.3741
Bahamas: $0.0525
 → $0.0904
Senegal: $0.3140
 → $0.4411
Ecuador: $0.2496
 → $0.3135
Barbados: $0.1950
 → $0.2624
Kenya: $0.2009
 → $0.2336
El Salvador: $0.1895
 → $0.2377
Syria: $0.3701
 → $0.4682
Cameroon: $0.1959
 → $0.2545
Zambia: $0.3278
 → $0.3942
Kazakhstan: $0.2852
 → $0.3382
Taiwan: $0.0688
 → $0.0842
Serbia: $0.2863
 → $0.3435
Niger: $0.2971
 → $0.3652
Armenia: $0.2104
 → $0.2528
Jordan: $0.3086
 → $0.3884
Aruba: $0.1536
 → $0.2297
Lesotho: $0.2581
 → $0.3219
Guinea: $0.1949
 → $0.2361
Virgin Islands, British: $0.2475
 → $0.3080
Bermuda: $0.2054
 → $0.2316
Netherlands Antilles: $0.1433
 → $0.1723
Antigua and Barbuda: $0.1747
 → $0.2025
Maldives: $0.2930
 → $0.3581
Fiji: $0.1819
 → $0.2200
Anguilla: $0.1891
 → $0.2200
Solomon Islands: $0.0941
 → $0.1194
Montserrat: $0.1949
 → $0.2371
Guernsey: $0.0463
 → $0.0524
Jersey: $0.0463
 → $0.0524
Pakistan: $0.3999
 → $0.4734
Venezuela: $0.1491
 → $0.1987
⚡ What You Need to Know
These rates will go live starting August 11, 2025
You don’t need to take any action — the updates will be applied automatically
🔍 Why It’s Happening
Our downstream provider regularly adjusts rates based on carrier infrastructure costs, regional policies, and compliance factors. These updates ensure your pricing reflects actual delivery costs across global markets.
We review each update carefully and only adjust prices when it's essential for maintaining delivery quality and service reliability.
🙏 Thank You
We understand price changes can have an impact, and we’re committed to communicating them clearly and supporting you through the transition. If you’d like help reviewing how this affects your messaging costs, our team is here to assist.

August 8, 2025

new

Ad Manager

Reach and Frequency metrics in Ad Manager statistics

👀 What’s New?

We’ve introduced two new metrics in the campaign performance dashboard/statistics section:

Reach
: Displays the number of unique users who saw your ad at least once.
Frequency
: Indicates how often your ad was shown to each unique user (calculated as Impressions/Reach).

👷 How it Works:

Navigate to the
Statistics
screen > performance listing view of campaigns.
These metrics are now available alongside existing stats like Results, CPL, Spend, Impressions, Clicks, etc.
Use the
Columns
selector on the top right of the table to enable/disable
Reach
and
Frequency
metrics.

Tooltips appear on hover to guide you through interpretation.

🌟 Why it Matters:

Understanding
Reach
and
Frequency
helps you:
Measure
ad exposure
across your target audience.
Optimise for
campaign efficiency
: too low a frequency may mean underexposure, while too high may indicate audience fatigue.
Achieve a better
balance between scale and repetition
, ultimately boosting ROAS.

August 8, 2025

new

Online Listings

Uberall Integration with Listings

Overview

We’re excited to announce Uberall as a new local listings engine option, now available alongside Yext.

With this release, agencies can configure their preferred listings provider at the Agency level, ensuring operational consistency across all subaccounts and business entities. Once chosen, the selected engine will power all new listings activity under that agency.

What’s New?

Dual Engine Support
– Agencies can now choose between Yext and Uberall based on client needs and operational goals.
Agency-Level Configuration
– Selection is done via the Reselling page in the Agency view. The choice applies to all future business entity subscriptions.
Clear Engine Visibility
– Selected engine is displayed in key UI areas for transparency.
Centralized Management
– Engine logic is locked at the Agency level for operational simplicity.

Key Features

Smart Engine Comparison
– Side-by-side comparison UI to help agencies make an informed decision.
Permission Control
– Only Agency Owners/Admins can configure the engine.
Subaccount Limitation
– Subaccounts can manage subscriptions but cannot change the engine setting.
Whitelabeled Subaccount Experience
– Subaccounts see a fully branded Online Listings interface with no vendor branding unless shared by the agency.

How to Configure

Go to the
Agency view
in HighLevel.
From the left menu, select
Reselling
.
Scroll to the
Listings card
and click
Change Engine
.
Review the
side-by-side comparison
of Yext vs. Uberall.
Tick the
acknowledgment checkbox
confirming your choice.
Click
Change Engine to save
.

The selected engine will display as

"Powered by Uberall"

"Powered by Yext"

on the card.

Detailed help document

To know more about Online Listings and how you can resell it to your clients, click here 👈🏻 Have some suggestions for Online Listings? Simply post your ideas in our 💡 Ideas Board, and we will prioritise your suggestions!

August 8, 2025

new

GPT 5 in Workflows

What’s New?

We are excited to be among the early testers of GPT-5
This release introduces a powerful upgrade to our AI-driven workflow capabilities, empowering users with smarter, faster, and more reliable automation.

New Models

The new models will be available in the GPT action to select from

GPT-5
GPT-5 Mini
GPT-5 Nano

Pricing

You will be charged what OpenAI charges us based on Input and Output tokens

GPT-5

Input: $1.250 / 1M tokens
Output: $10.000 / 1M tokens

GPT-5 Mini

Input: $0.250 / 1M tokens
Output: $2.000 / 1M tokens

GPT-5 Nano

Input: $0.050 / 1M tokens
Output: $0.400 / 1M tokens

How to Use?

Click the "+" icon and search for "GPT powered by OpenAI"
Select the Model within the action
By Default the model will be GPT-5 mini

August 7, 2025

new

improved

Funnels and Websites

[LABS RELEASE] Custom Font Support in Funnels And Websites Builder

Funnels And Websites Builder now supports custom fonts, eliminating the need for CSS hacks or external hosting. Designers and marketers can maintain brand consistency directly in funnels and websites. This release enables agencies to upload and manage their own font files natively within the builder, improving platform usability and brand fidelity.

Feature Overview

Upload fonts directly from your device or Media Storage
Supports
.ttf
,
.otf
,
.woff
,
.woff2
formats
Fonts can be saved in your Media Storage
A new Custom Fonts modal when you click on Upload Font in font selector inside the builder
Each file (like bold or italic styles) is treated as a separate font option for easier access
Works across funnels, websites
Just click “Add Font” in the font selector dropdown to upload your fonts (no CSS needed)

Steps to Apply a Custom Fonts

Click on the text element you want to change (e.g., paragraph or heading).
On the right panel, go to the “Typography” section.
Open the font dropdown and select “Custom Font.”
Upload your font and it should be available for selection in the dropdown.
Once applied adjust the font size, weight, or other settings if needed.

Why This Matters

Keep full control of brand typography
Eliminate messy workarounds and CSS hacks
Build professional, on-brand pages faster
Enhance your creative freedom in every funnel and website

→