Changelog
Follow up on the latest improvements and updates.
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We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.
List of New Templates
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3 New Website Templates Published
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Home Services - 1
Other - 1
Marketing Agency - 1
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1 New Funnel Templates Published
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Marketing Agency - 1
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1 New Email Templates Published
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Beauty & Fashion - 1
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1 New Form Templates Published
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Health & Wellness - 1
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1 New Survey Templates Published
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Travel & Hospitality - 1
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12 New Social Templates Published
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Automotive - 2
Legal - 2
Marketing Agency - 2
Real Estate Agency - 2
Restaurant & Bar - 2
Travel & Hospitality - 2
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3 New Facebook Ad Templates Published
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Real Estate Agency - 1
Restaurant & Bar - 1
Travel & Hospitality - 1
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5 New Google Ad Templates Published
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Health & Wellness - Personal Fitness Trainer
Home Services - Pressure Washing Service
Insurance - Pet Health Plan
Legal - Immigration Law Firm
Marketing Agency - SaaS Platform
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📣
1 New Snapshot
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Finance - Financial Planner
What it does
Agency users can now set the default builder for new workflows (Standard or Advanced) and decide who’s allowed to switch a workflow’s view between builders.
Why we’re doing this
Teams want flexibility in how they build. This update makes it simple to pick a default, grant the right access, and grow Advanced Builder feature usage at your pace - while keeping control centralized with the agency.
Who it’s for
Agency Admins (to set defaults and permissions). It benefits sub-account admins/users by letting them work in Advanced without waiting on an admin - if permitted.
How to use
- Go to Workflows → Global Workflow Settings.
- Select the default builder (Standard or Advanced) and confirm.
- Set who can switch between builders (roles).
- New workflows will now open in the chosen default for all users.
Notes
- The default applies only to new workflows Existing workflows are unchanged.
- Any individual workflow can still be set to a different builder later. The last saved choice at the workflow level wins.
- Example: if the default is Advanced but someone switches a specific workflow to Standard, that workflow will keep opening in Standard until changed again.
Preview:
improved
Automations
AI Actions in Workflows — Now More Powerful
We've upgraded the underlying AI model powering all Workflow AI Actions. This is a significant under-the-hood improvement that delivers noticeably better results across the board.
What's Improved
- AI Translate — More natural translations that preserve tone and context
- AI Summarize — Sharper summaries that capture key details without losing nuance
- AI Intent Detection — Smarter detection with better understanding of nuanced queries
- AI Decision Maker — Improved accuracy in complex decision-making scenarios
What This Means for You
No configuration changes needed , your existing workflows automatically benefit from the upgraded model. You should see more reliable outputs, fewer edge case errors and overall higher quality results from every AI action.
Content Cloning has been introduced in the New Courses Builder to help creators duplicate course items quickly and efficiently. This enhancement allows
instant cloning of Lessons, Quizzes, and Assignments
, including all associated content and assets
, significantly reducing repetitive setup during course creation.What’s Included
- Content Cloning is available from:
- Course Outline View– Each Lesson, Quiz, and Assignment row now includes a Clone option.
- Editor Modal– The Clone option is also accessible from the sidebar overview.
- Upon confirmation:
- A cloned item is created adjacent to the original.
- A progress modal is displayed during the cloning process.
- Typical completion time is ~1–2 seconds.
- Cloned Content Details
The following elements are duplicated as part of the cloning process:
- Videos and all attached media
- Thumbnails (lesson-level and media-level)
- Descriptions and content body with exact formatting
- Quiz questions
- Assignment materials
Impact
- Speeds up course creation by eliminating repetitive configuration.
- Enables consistent reuse of structures across modules (e.g., recurring quizzes or assignments).
- Original content remains unchanged; cloned items are fully editable immediately after creation.
What’s Next
Extend content cloning across Courses, enabling creators to import content from one course into another for an even more streamlined creation experience.
What’s New
Outbound WhatsApp voice notes sent from the GoHighLevel (GHL) Conversations UI are now delivered as native WhatsApp voice messages instead of downloadable audio attachments.
With this update:
- Voice notes are auto-downloaded and playable instantly inside WhatsApp
- End customers can view voice message transcriptions directly in WhatsApp (when enabled in their settings)
- This brings your outbound voice messaging experience fully in line with WhatsApp’s native capabilities.
- What Changed (And Why It Matters)
- Previously, WhatsApp voice notes sent from GHL were delivered as audio attachments, which required customers to manually download and open the file to listen.
Now:
- Voice notes are sent in WhatsApp’s native voice note format
- They play inline, just like messages sent from the WhatsApp app
- WhatsApp’s built-in voice transcription feature is supported
- Why SMBs and businesses should use this:
- Higher engagement – customers are more likely to listen to (or read) voice notes that play instantly
- Improved accessibility – customers can read messages instead of listening
- Better clarity – transcripts help in noisy environments or when audio isn’t convenient
- More human conversations – voice notes feel personal, without adding friction
How It Works
- Outbound WhatsApp voice notes from GHL are now sent in OGG format
- This format is fully compatible with WhatsApp’s native voice message transcription
- If the recipient has voice transcripts enabled, they’ll see a “Transcribe” option directly on the voice note
No changes are required on the GHL side—this works automatically for outbound voice notes sent from Conversations.
How End Customers Enable Voice Transcripts (WhatsApp Setting)
- To view transcriptions, the recipient must enable the feature in WhatsApp:
- Open WhatsApp on your mobile device
- Go to Settings → Chats
- Tap Voice message transcripts
- Select Manually (tap Transcribe when needed)
- Choose your preferred Transcript Language
- Return to the chat and tap Transcribe on any supported voice note
Note: If this setting is turned off or set to Never, transcripts will not appear.
Impact
- Native WhatsApp voice notes instead of downloadable audio attachments
- Automatic playback and optional transcription for end customers
- Improved accessibility, clarity, and message comprehension
- A more seamless, modern WhatsApp messaging experience for SMBs and their customers
new
improved
Communities
Enable/ Disable a Community Group Tab
Introducing Customizable Navigation Tabs
Take full control of your community experience by choosing exactly which tabs appear in your community’s navigation bar, tailored to how you want members to engage
What’s New
- Tab Customization for Admins
- Community Admins can now enable or disable select navigation tabs directly from Community → Settings.
- Six Core Tabs, Your Choice
Communities support six navigation tabs:
- Discussion – All community posts (always on)
- Learning – Courses and learning content
- Events – Upcoming and past events
- Leaderboard – Top contributors and engagement rankings
- Members – Community members directory
- About – Community details (always on)
Core Tabs Stay Put
To keep communities functional and discoverable, Discussion and About are mandatory and cannot be disabled.
All other tabs can be toggled on or off and instantly hidden from the navigation bar for all members of that community.
How to Use
By default, all tabs are enabled for every community
- Navigate to Community → Settings → Show/Hide Tabs
- Toggle tabs on or off based on your community’s needs
- Changes apply immediately for all users in the community
new
Affiliate Manager
Allow Admins to Reassign CRM Contacts Between Affiliates
Admins can now reassign CRM contacts linked to affiliates when duplicate contact records with the same email exist across products. This enhancement ensures affiliates are always connected to the correct CRM contact, improving reporting accuracy, attribution, and downstream workflows.
What’s New?
- Added a new admin option to reassign CRM contact IDs linked to affiliates
- Ability to select the correct CRM contact when multiple contacts share the same email across products
- Automatically updates the affiliate-to-contact linkage to maintain accurate reporting and tracking
- Built-in guardrails to prevent broken links or inconsistent affiliate mappings
Why This Matters
When duplicate CRM contacts exist with the same email across different products (including Affiliate Manager), affiliates can end up linked to the wrong contact record. This can cause reporting issues, incorrect attribution, and automation failures.
With this update, admins now have full control to resolve these conflicts by reassociating affiliates with the correct CRM contact - reducing data mismatches and support overhead.
Additional Notes
- Currently supports scenarios where multiple CRM contacts share the same email ID across products
- Bulk reassignment and advanced management options may be introduced in future updates
Watch the Walkthrough
new
improved
External Tracking Script
Enhanced Form Tracking & Custom Field Capture
🚀 Overview
Form tracking now captures more than just name and email.
External Tracking has been enhanced to detect, capture, and map custom fields from both HighLevel forms and standard HTML forms, with improved field-level accuracy.
✨ What’s New: Custom Field Capture
You can now capture a wide range of custom field types, including:
- Single-line & multi-line text fields
- Dropdowns (single & multi-select)
- Checkboxes & radio buttons
- Ratings & scores
- Number, monetary & date picker fields
- File uploads & signatures (metadata only)
- Source, captcha & boolean fields
Fields are captured only when they:
- Are visible on the form
- Have a valid name attribute
🔁 Smarter Field Mapping
Custom fields are mapped using a consistent priority order:
- Field name matches a GHL property or custom field key
- Field label matches a GHL display name
- Field name matches label text (case-insensitive)
If no match is found, the field is stored as unmapped_field, making it easy to identify and correct mapping issues.
🏷️ Better Data Handling
Captured fields are stored with awareness of their data type:
- Text, number, and choice-based fields
- Single-select vs multi-select values
- Metadata-only handling for file uploads and signatures
This ensures consistent and reliable usage of field data across downstream workflows.
⚠️ Important Notes
- Hidden or disabled fields are not captured (unless explicitly configured)
- Third-party widgets or iframe-based inputs are supported only if the value is visible in the DOM and has a name attribute
- File uploads and signatures capture metadata only — files are not stored
new
improved
SaaS Mode
Improved Labs Controls: Better Visibility, More Flexibility 🧪
We’ve made it easier to discover and manage experimental features in Labs, with clearer controls and better flexibility for agencies.
✅
What’s New
- Visibility and enablement are now separate:You can choose whether a Labs feature is shown to a sub-account and whether it’s enabled—independently.
- Default visibility for new Labs features:Decide whether new experimental features should appear automatically for your sub-accounts or stay hidden by default.
- Location-level control:Override visibility and activation settings for individual sub-accounts when needed.
🏷️
Plan Availability
- Unlimited & Pro plans:
- Full control over Labs feature visibility and enablement
- Manage defaults and per-location settings
- Starter plan:
- Labs features remain visible by default
- Visibility controls are not available
💡
Why This Matters
These updates help you:
- Discover new Labs features more easily
- Roll out experiments at your own pace
- Give teams access without forcing activation
- Provide faster feedback on early-stage releases
Labs just got smarter - so you can experiment with confidence!
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new
improved
Documents & Contracts
Documents & Contracts: Assign fillable fields Dynamically from Workflows
What’s New?
You can now assign fillable fields in Documents & Contracts templates dynamically to the workflow "From user"
How to Use?
Step 1
- Create a Template with Sender Field - Go to Payments → Documents & Contracts → Templates.
- Click New and open the template editor. Add a Signature or any other fillable field.
- Set “To be signed by” → Sender.
- Save the template.
Step 2
- Use the Template in a Workflow. Open Workflows and add the action Send Documents & Contracts.
- Select the From User (this controls email sending credentials).
- Choose your template with Sender fields in it. System identifies if the template has those fields.
- Under Assign Sender Fields To, select:
- From User → if the signer should be the workflow sender, or
- Template Owner → if the signer should be the user who last updated the template.
- Choose sending mode and channel (Email / Direct).
- Save and publish the workflow.
The system automatically checks and assigns the Sender field correctly before sending.
Why We Built This?
Agencies and teams told us they were struggling with multiple sales reps sending the same contract with signer not being changed dynamically based on workflow.
This is especially useful for sales teams, onboarding flows, and multi-user agencies where ownership changes but the document remains the same.
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