Changelog
Follow up on the latest improvements and updates.
RSS
📥 Overview
We’ve simplified messaging requirements across the United States, Canada, and international destinations to make your messaging more predictable, reliable, and easier to manage.
These changes help you send messages with less setup and fewer restrictions, while still keeping things compliant and reliable.
📊 What’s New?
✅ CA to CA Messaging No Longer Requires A2P
- If your number was purchased before March 26, 2025, you can continue sending messages without A2P registration
- If purchased on or after March 26, 2025, you can send with either A2P registration or Persona verification
- No messages will fail just because A2P registration is missing for Persona verified accounts
✅ US/Canada to International Messaging Also Simplified
- Messages sent from the US or Canada to international destinations now only require Persona verification
- A2P is no longer mandatory for these routes
- If Persona verification is missing, messages will fail with: Error 1002 – A2P or Persona verification required
✅ Domestic (US↔US, US↔CA, CA↔PR) Still Requires A2P
- Any messaging between US, Canada, and Puerto Rico still requires A2P registration to comply with local regulations
- Missing A2P will result in:
- Error 30034 – Number not A2P compliant
✅ Exception: No changes to US/CA to UK Messaging
- Messages sent from the US/CA to the UK are not supported and will fail with: Error 21612 – Message cannot be sent with current To/From combination
- UK-to-UK messaging is still supported
🔍 Why We Made This Change
- We got multiple feedbacks around previous A2P requirements felt too strict - especially specially where it's not a mandatory rule by the provider
This update:
- Simplifies onboarding and messaging setup
- Reduces unnecessary friction for international or Canadian messaging
- Still keeps your deliverability protected through Persona verification
- Aligns with how carriers handle messaging behind the scenes
We're here to ensure your messages land - without adding layers of compliance that aren't required.
🙏 Thank You
These changes were made based on your feedback and are designed to reduce unnecessary friction in your messaging flow. If you’re unsure about your current setup or need help with verification, our team is here to assist you.
new
improved
Domains
Domain Transfer-Out
🆕 What’s New?
We’ve launched the Domain Transfer Out feature, empowering users to move their domains purchased or transferred into HighLevel to external registrars directly via Dashboard now. This capability gives users full control over their domain assets.
⚙️How it Works
Users can now initiate a transfer out of their domain from HighLevel through the Advanced Settings tab within an Internal Domain in their domain management dashboard. Here’s the step-by-step flow:
1.
Transfer Eligibility Check:
System verifies if the domain is eligible based on its status. A domain cannot be transferred out in following scenarios:- It has been registered or transferred within past 60 days
- It is prohibited by the current registrar/registry for transfer
- It is already undergoing a transfer
2
. Registrar Selection:
Users select their target registrar from a dropdown (e.g., GoDaddy, Namecheap, Cloudflare, or others).3.
Unlocking & fetching Authorization Code (EPP)
: If domain is locked, users can unlock and request the auth/EPP code. Auth/EPP code will be sent to the domain owner (who purchased the domain) and the agency owner. User can request again for the code after 5 minutes of previous request💡Why it Matters
- Better Domain Management:Ability to transfer out via dashboard helps users manage their domain more efficiently and timely
- Reduced Support Tickets:Automates a process that previously required manual support intervention.
📌 Important Notes
- Transfer-out of .uk TLD family (.uk , .co.uk , .org.uk ,.me.uk) requires support intervention
- Transfer-out to Cloudflare registrar requires support intervention
new
App Marketplace
Integrations
Google Lead Ads integration
What’s New?
We’re excited to introduce the
Google Lead Ads Integration
, enabling seamless syncing of leads from Google Ads directly into the CRM. With this release, Sub-accounts can now automatically sync leads, trigger workflow automation and engage prospects instantly upon lead submission.Key Features
- Seamless Setup:Effortlessly connect Google Ads accounts to the CRM. Users can link multiple ad accounts under a single Google account and view all active lead forms in one place.
- Lead Sync:Contacts get created every time a lead is submitted for a connected and mapped form.
- Workflow Automations:Create automations triggered by new lead submissions to streamline follow-ups and enhance response times.
How to Use
- Navigate to Sub-account → Settings → Integrations and search for Google Ads.
- Click on manage to go to the marketplace view.
- Click on Install and Connect the Gmail account linked to your Google Ads account.
- Select the desired ad account from the list.
- Once connected, view all campaigns and lead forms.
- Enable campaign sync and map the forms to CRM fields.
- Once mapping is complete, the sync status will turn active and leads will begin flowing automatically into the CRM.
- Setup automations using "Google Lead Form Submitted" trigger and filters (ad account and form)
Why This Matters
- Customer Request:The feature received 800+ upvotes from users.
- Centralized Lead Management:Offers a single-point solution to manage leads from multiple sources efficiently.
- Improved Response Efficiency:Ensures faster engagement with new leads through automation and sync transparency.
new
Email Builder
Email System
Sender Domain Settings in Email Campaigns for LC Users
We’ve introduced Sender Domain settings inside Email Campaigns for our LC users to give them more control and reduce email delivery failures.
❓
What was the problem?
- Campaigns were failing when the sender email had issues—for example, using a public domain address or when the sender email didn’t match the selected sending domain.
- Users were also restricted to default settings and couldn’t choose which domain a specific campaign should use.
✨
What’s new?
Shared Domains (Agency or GHL)
If a campaign is sent using a public or shared email address, we will automatically modify it to make it compliant so the campaign doesn’t fail.
One Dedicated Domain (Default or Agency Dedicated)
The correct sender domain is automatically pre-selected. The UI now checks the sender email and alerts users if there are issues, along with clear error messages.
Multiple Domain Setup
Users can now choose a single domain or all domains (based on domain configuration rules) for their campaign.
A quick-access link in the UI allows users to easily review their domain configuration.
🤝
Benefits
- Fewer email failures due to improved domain compliance
- More flexibility to select the right domain for each campaign
🔍
Where to find it?
Marketing → Emails → Campaigns → Send or Schedule
📌
Note
:For non-LC users (e.g., SMTP users), nothing changes—your process stays the same.
improved
fixed
SaaS Mode
Quality-of-Life Improvements in SaaS Configurator & Manage Client 🚀
1. Redesigned Payment Provider Modal
If you use multiple payment providers, the SaaS plan creation modal now shows a clearer, more helpful view of how billing will be handled.
2. Reliable “Discard” Button in Features Tab
The Discard button now properly resets changes when editing plan features.
3. Cleaner Naming in Rebilling
We’ve simplified labels for consistency:
- “Phone System Resell Settings” → “Phone System”
- “Email Resell Settings” → “Email”
4. Clear Navigation After Sub-Account Rejection
When manually rejecting a pending sub-account, you’ll now be redirected automatically back to the Sub-Accounts List.
5. Scrollable Category Dropdown
Long list of categories? No problem — the Category dropdown now scrolls smoothly.
6. Pagination Added to Custom Menu Links Modal
Easier navigation when selecting Custom Menu Links while creating or editing SaaS plans.
7. Must Select at Least One Feature
- To prevent configuration issues, you must now select at least one feature before saving a SaaS plan or sub-account.
- The Save button will remain disabled until a feature is selected.
💡
Why This Matters
These updates help reduce errors, improve clarity, and streamline your workflow when managing SaaS plans and client accounts.
new
improved
Calendar
📦 Media Storage Now Supported with Services (v2)!
🧭 Overview
We’ve expanded the power and convenience of
Media Storage
to the Services (v2)
module for Calendars
! Users can now seamlessly browse, select, and insert images directly from Media Storage — making media management easier and more centralized than ever.🚀 What’s New?
✅ Browse & Insert from Media Storage
- You can now use the Media Storagedirectly from key places in Services — allowing you toupload existing assets instantly.
✅ Available to Use Throughout the Module:
- You can use Media Storage to manage the image for all of the Service assets :
- Service Image: While creating or editing any Service underServicestab
- Add-On Image: While creating or editing any Add-On underAdd Onstab
- Staff Image: While creating or editing any Staff underStafftab
- Location Image: While creating or editing any Location underLocationstab
- Company Logo: UnderGlobal Settings > Booking Page > Company Logo
✅ Access Media from Multiple Sources
- Use images from your uploaded files, or pull from integrated sources like Unsplash, Pixabay, or Google Drive (if connected).
📌 Why It Matters
- Centralized asset management leads to faster setup
- Consistent assets across all visual touchpoints
- Eliminates the need to repeatedly upload the same files across different areas
new
improved
Communities
Communities Enhancements - Disabling Mandatory profile modal
What’s New
- New group setting Show mandatory profile modal
- If you do not want every new member of your community to set their profile picture compulsorily then you can turn of the setting and they will never be prompted setup their profile picture and bio.
- If you want to make it mandatory for people to setup their profile picture when joining the community then Sit back and relax (the option is default on).
Enhancements
- Improved Post Formatting in Emails - Post content in emails now keeps its original formatting such as line breaks, bullet points, and spacing for clearer and more readable emails.
- More Accurate “Add to Calendar” - The Event “Add to Calendar” option now generates .ics files with more reliable time alignment.
- New Group Name Variable for Event Emails
- Event email templates now include a Group Name variable for better customisation.
- Fixed issue where private links were not visible when groups were opened in gokollab
- Fixed issue where sometime about page description was not visible to users
HighLevel has expanded international phone number availability across multiple key countries throughout 2025. These numbers are now searchable and purchasable directly through the Buy Number experience. This update significantly improves global phone number coverage within HighLevel.
The following new countries and number types added in 2025 are now available in HighLevel:
- France — Local
- Australia — Mobile
- Malaysia — Local & Toll-Free
- Italy — Toll-Free
- Chile — Local
- Germany — Mobile
- Japan — Local
Updated User Journey:
- User opens Buy Number and selects a country/type.
- HighLevel displays updated, accurate availability for these newly supported regions.
- If a number is unavailable, the UI reflects true provider inventory rather than a catalog limitation.
Why This Matters:
- Reduces false “no numbers available” results.
- Expands global phone number coverage.
Additional Notes (Important):
- Availability still depends on provider inventory and local regulations.
- Country-specific compliance and registration requirements remain unchanged.
new
improved
Calendar
⏱️ Smarter Slot Availability for Overlapping Appointments
🧭 Overview
We’ve improved how slot availability is calculated for calendars that allow
multiple appointments per slot
.Previously
, when a single appointment overlapped
multiple time slots, the system would block all affected slots entirely
— even if those slots still had remaining capacity. Now
, overlapping appointments only reduce the availability by 1
in each slot they span. Slots are blocked only when their true capacity limit is reached — not just because they were partially overlapped. This logic now powers both the internal appointment modal and the public booking widget, providing more accurate and flexible scheduling.🚀 What’s New?
✅ Overlapping Appointments Now Reduce, Not Block, Slot Capacity
The system checks all slots that an appointment overlaps and reduces their availability by 1 — rather than fully blocking them. The slot remains available for others until the per-slot appointment limit is actually hit.
✅ Examples:
- 🗓 Manual Booking via In-App Appointment Modal
- Setup: 15-minute slots, 5 appointments allowed per slot
- Custom Appointment: 10:15 to 10:45 AM (spans 10:00–10:30 AM and 10:30–11:00 AM slots)
- Old behavior: Both slots were fully blocked
- New behavior: Only 1 count is subtracted from each slot, allowing 4 more appointments in both
- 🌐 Booking Widget (with 5-minute intervals)
- Setup: 15-min duration, 5-min slot intervals, 5 appointments per slot
- Appointment: Customer selects 10:00–10:15 AM
- Result: System subtracts only 1 appointment count from all overlapping slots capacity (e.g., 10:05–10:20 AM, 10:10–10:25 AM), leaving slots available until capacity is reached
✅ Applies Across Calendar Types
- Personal Calendars
- Round Robin Calendars
- Event Calendars
✅ Consistent Logic Across Internal & External Booking
No matter where the booking happens — the system uses the same calculation for :
- ✅ Public booking widget appointments
- ✅ Custom time appointmentsmade via thein-appappointment modal
🎯 Why This Matters
- 🧠 Accurate availability representation— no more blocking slots prematurely
- 📅 Better availability utilization— especially helpful for high-traffic calendars
- 🤝 Consistent behavior across booking channels(admin + widget)
We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.
List of New Templates
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🚀
2 New Website Templates Published
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Creative - 1
Business, Coaching & Consulting - 1
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1 New Funnel Templates Published
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Finance - 1
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1 New Email Templates Published
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Home Services - 1
Holidays - 1
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1 New Form Templates Published
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Medical - 1
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1 New Survey Templates Published
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Legal - 1
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8 New Social Templates Published
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Beauty & Fashion - 2
Business Coaching and Consulting - 2
Creative - 2
Financial - 2
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5 New Facebook Ad Templates Published
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Home Services - 1
Real Estate - 1
Beauty & Fashion - 1
Travel & Hospitality - 1
Automotive - 1
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5 New Google Ad Templates Published
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Automotive - Vehicle Rental
Beauty & Fashion - Talent Modeling Agency
Business Coaching & Consulting - Cyber Security Experts
Creative - Flower Shop
Finance - Financial Investor
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📣
1 New Snapshot
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Beauty & Fashion - Modeling Agency
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