We’ve rolled out a set of improvements to both the and the for Services(v2) to make scheduling simpler, clearer, and more reliable 🎉

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These updates make the booking journey — from setup to checkout — smoother and easier to use.

You can now use Find & Replace inside a single workflow to quickly locate and update what matters most. Search by custom values, tags, or text, then replace supported custom values and tags one at a time or across the entire workflow in just a few clicks.

Click the new search icon or use Alt+F / Option+F to open the Find panel. Choose whether you want to search by custom values, tags, or text, then enter your search. Matching results appear instantly, the first result opens automatically, and the builder moves to that node on the canvas so you can review it. You can move through search results and the canvas will keep jumping to the selected node. With Replace turned on, you can choose a replacement from the custom value picker and apply it to the current match or all supported matches in the workflow.

Large workflows are hard to scan when you need to find one value, one tag, or one step used in multiple places. This makes updates faster, reduces manual hunting, and helps you update workflows without opening every action one by one.

Quick tutorial on using Find and Replace -

Navigation between the nodes found -

Example of using the Replace feature -

Social Planner Statistics now support custom date ranges along with a comparative view, allowing users to analyse performance over any timeframe and compare it with a previous equivalent period.

This replaces the earlier fixed 7-day analytics view and enables more flexible, self-serve insights for campaigns, trends, and growth analysis.

Percentage change indicators shown across:

Longer ranges automatically use aggregated views for better readability

We’re introducing options with for bookings 🎉

Businesses using HighLevel payments can now offer customers the flexibility to across .

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This update makes it easier for customers to , helping businesses drive more bookings and improve payment flexibility.

Businesses can now run a complete, inside the platform. This release introduces the across a wide range of checkouts. After running in , collecting solid customer feedback and implementing some of it immediately, we have launched Gift Cards for all agencies & sub-accounts.

Gift Cards function as a for loyalty, compensation, refunds, or promotions.

This launch includes the following major capabilities:

Businesses can now create Gift Card Products from the new Gift Cards module under Payments. Gift Card Products include a, such as:

Additional nuances with gift card creation:

Every Gift Card Product in both Test and Live modes.

Businesses can sell Gift Cards through:

At the dedicated checkout link, customers:

For gift cards purchased via existing checkouts:

Businesses can issue gift cards to any customer using the Send flow (Live mode only). This makes it ideal for compensation, reward programs, customer delight, or replacing credits.

Process to send gift cards to customers:

Additional nuances with respect to sending gift cards:

A new Gift Card Orders tab is available under Payments → Gift Cards, showing every issued card—whether purchased or directly sent. This tab becomes visible only after the first gift card is sent or sold.

The gift card orders page lists all the sold or sent gift cards along with their statuses, balances, filters and customer details. All cards on this page are clickable and open up a detailed page for that order.

The gift card order details page acts as the single source of truth for all Gift Cards in the account. For each Gift Card Order, businesses can view:

Customers can now redeem gift cards on all checkouts that support the Gift Card Redemption UI. This includes:

Based on customer feedback we have ensured that the redemption now clearly calls out the following:

Future enhancements planned:

We've shipped major improvements to how AI Builder links data into AI actions and the Create Task action, making generated workflows significantly more accurate and reliable.

Smarter Data Linking Across AI Actions

AI Builder now correctly passes the actual variable or data into action fields instead of inserting redundant prompts or instructions. Previously, AI Builder would inject a full prompt into an action's input field (e.g., "Summarize the following text into bullet points...") rather than simply passing the variable holding the value. Since these actions already know what to do, the extra instructions were redundant and sometimes caused unexpected output.

Now, AI Builder cleanly passes just the relevant variable (e.g., {{message.body}}, into each action's input field, letting the action perform as designed.

The task description field now contains an actual, human-readable task description for the assignee, not a prompt instructing the system to create a task.

Before: Description would read something like "Create a follow-up call task for the new lead."

After: Description reads something like "Follow up with {{contact.name}} to discuss their inquiry and schedule a discovery call."

This makes the generated task immediately actionable for the person it's assigned to.

These improvements make AI Builder-generated workflows production-ready out of the box — less manual cleanup, fewer broken automations, and a much smoother experience from prompt to live workflow.

The AI Builder now gathers missing context before generating or editing workflows, producing significantly better first outputs and reducing the need for follow-up revisions.

Previously, when a user provided a vague prompt like "follow up with the customer," the AI Builder would make assumptions and generate a full workflow — often requiring multiple rounds of revision. The same applied to edit requests: vague instructions led to changes that didn't always match user intent. Each revision cycle passed the entire workflow in context, increasing time to value.

The new Clarifying Agent detects gaps in the user's request and surfaces up to three focused questions before generation or editing begins. By collecting the right inputs upfront, the AI Builder delivers a more accurate first output for both new builds and edits, with fewer revisions and lower cost per interaction.

The Clarifying Agent only intervenes when specific, high-impact details are missing:

Open the AI Builder and describe the workflow you want to build or the edit you want to make.

If key details are missing, the Clarifying Agent surfaces targeted questions before the AI proceeds.

Select from the provided options or type a custom response.

Skip any question to let the AI decide on your behalf.

The AI Builder generates or edits the workflow with all additional context incorporated.

Questions are presented in a clean multiple-choice format. When multiple questions are surfaced, navigation arrows allow users to move between them. Every question is skippable.

The quality of any AI-generated output depends on the context it receives. The Clarifying Agent ensures the AI Builder has the right inputs before it begins, leading to better first outputs, fewer post-generation revisions, and a faster path from idea to live workflow.

We’ve improved the contact merge experience. Previously, when merging duplicate contacts, documents associated with secondary contacts were not transferred to the primary contact. With this update, there is a seamless document transfer during the contact merge operation.

Introducing the Announcements Builder — a new way for agencies to create, customize, and schedule banner notifications for their sub-accounts. Deliver targeted messages directly inside the platform with full control over visibility, timing, and behavior.

Show banners at:

Agencies can now communicate important updates directly within the platform—improving visibility, reducing missed actions, and ensuring users always see the most relevant information.

You can now embed the instead of limiting it to a floating chat bubble. This allows for a more integrated, conversion-focused chat experience aligned with your page layout.