Changelog

Follow up on the latest improvements and updates.

RSS

🚀 Summary
You can now create and manage Chat Widgets via Public APIs, making it easier to automate setup and integrate widget workflows into your systems.
✨ What’s new?
  1. API-based Chat Widget Creation
    - Create Chat Widgets programmatically without relying on the UI.
  2. Supported Chat Types
    -
    Live Chat and Email Chat
    are now supported for API-based creation.
  3. End-to-End Widget Management
    - APIs available to list, fetch, update, and delete chat widgets.
  4. Flexible Listing Support
    - Retrieve all widgets, including those created via UI, with filtering capabilities.
  5. Improved Validation & Error Handling
    - Clear error responses for unsupported chat types and invalid requests.
🛠️ How to use?
  1. Generate API credentials from your HighLevel account
  2. Use the Chat Widget APIs to:
  • Create widgets (
    Live Chat / Email Chat
    )
  • Fetch or update existing widgets
  1. Integrate into your onboarding, SaaS workflows, or automation systems
💡 Why this feature?
  • Scale Faster
    : Automate widget creation across multiple locations
  • Enable Integrations
    : Connect Chat Widgets with external tools, CRMs, or onboarding systems
  • Improve Efficiency
    : Reduce manual setup effort for agencies and SaaS builders
  • Future-Ready
    : Foundation for expanding chat types and deeper automation
🔮 What’s next?
  • Support for additional chat types (WhatsApp, Facebook, Instagram, Voice AI, All in One)
  • More advanced configuration APIs
📝 Notes:
  • Currently, widget creation via API is limited to
    Live Chat
    and
    Email Chat
  • Other chat types can still be listed if created via the UI

new

improved

Quizzes

Quiz Enhancement

Improved the Quiz Results Page to give you more control over styling and make the builder experience easier to understand.
This update adds new customization options for the results page, improves navigation while editing, and introduces clearer guidance when quiz categories have not been set up yet.
🆕 What’s improved
  • You can now adjust the results page width to better fit your layout
  • You can now add a background color or background image to the results page
  • Selecting or adding a section now auto-scrolls the preview to that section
  • A clearer empty state now appears when no quiz categories have been created
  • Added a “How Scoring Works” link to help explain quiz scoring while building results pages
  • Improved the quiz results page editing flow for a smoother builder experience
🔍 How to access
  1. Open the Quiz Builder and go to the Results Page or Edit Result Template area.
  2. From there, you can update the results page styling, manage categories, and customize the layout and sections.
🎯 Why it matters
  • Gives you more control over how your quiz results page looks
  • Makes it easier to build branded quiz experiences
  • Reduces confusion when categories are missing
  • Helps users understand quiz scoring more clearly
  • Makes editing long results pages faster and easier
Screenshot 2026-05-06 at 6
quiz enchancements1 quiz enchancements2
Two updates rolling out for Opportunities — making personal pipeline views easier to set up and giving you more context at a glance. Both came from repeated customer requests.
What's New
Dynamic "me" filter for Owner and Follower
Screenshot 2026-04-30 at 3
  • Added a dynamic
    me
    option in
    Owner
    and
    Follower
    filters
  • Available in both
    Advanced Filters
    and
    Smart Tags
Screenshot 2026-05-01 at 12
  • "me" automatically resolves to the
    logged-in viewer
Primary contact's notes in the List view
Screenshot 2026-05-01 at 12
  • Added
    Primary Contact Notes
    as a column option in the Opportunities
    List view
  • Shows
    all notes
    from each opportunity's primary contact
  • Behaves like other list view columns — sortable, resizable, includable in saved views
How It Works
To use the dynamic "me" filter
  • Open
    Opportunities
  • Open
    Advanced Filters
    or the
    Smart Tag
    editor
  • Add a filter on
    Owner
    or
    Follower
  • In the value dropdown, select
    me
  • Save as a
    Smart Tag
    to reuse across sessions or share with the team
When a Smart Tag with "me" is shared, every viewer sees only their own opportunities.
To add the Primary Contact Notes column
  • Open
    Opportunities
    in
    List view
  • Open
    Customize Columns
  • Toggle on
    Primary Contact Notes
Why It Matters
  • Removes the need to build a separate filter view per user
  • Lets reps reuse one personal view instead of rebuilding filters each session
  • Standardizes "my opportunities" across the team with a single shared definition
  • Faster context for prep before calls and daily triage
  • Removes the click-into-record step for scanning primary contact notes
Overview
To keep our pricing aligned with current carrier costs and ensure continued deliverability across global destinations, Twilio has updated messaging, voice and number rates across multiple countries and carriers.
At HighLevel, we’re committed to supporting our customers through these changes. So we’re offering select discounts on the following impacted SKUs to help minimise the impact.
Discounted Pricing (Effective May 6, 2026)
  • Australia Mobile Number
List Price → $8.25
Discounted Price → $6.50 (21.21% discount)
  • UK SMS Outbound
List Price → $0.0560
Discounted Price → $0.0524 (6.42% discount)
  • UK Toll-Free Number
List Price → $2.70
Discounted Price → $2.15 (20.37% discount)
  • Portugal Mobile Number
List Price → $135.00
Discounted Price → $15.00 (88.89% discount)
🙏 Thank You
We’re committed to keeping things as predictable and transparent as possible.
If you have any questions, please reach out to our support team.
We’ve introduced Manage Purchases — a new centralized area where users can view and manage their communities, courses, and payment history.
🚀 What’s New?
  • 🏘️
    Communities Tab
    : View and manage all free and paid community memberships
  • 📚
    Courses Tab
    : Access purchased and enrolled courses in one organized view
  • 💳
    Payment History Tab
    : Review payments, download invoices, and view payment methods used
  • 🛠️
    Membership Management
    : Leave communities or courses directly from the page
📍 How to Access?
  • Go to the GoKollab Homepage
  • Click on your Profile Menu
  • Select Manage Purchases
✅ Why It Matters?
  • Gives users better visibility into purchases and memberships
  • Makes billing and access management easier to understand
  • Creates a cleaner, more organized account experience
1
3
2
🧭 Overview
We’ve introduced the ability to create
Blocked Slots in Rentals
, giving you more control over your inventory without needing to create a customer booking.
You can now
block time for listings
to account for maintenance, internal use, or offline commitments, ensuring availability stays accurate across your calendar and booking flows.
✅ What’s New
  • Create blocked slots for rental listings.
  • Blocked slots reduce availability
    just like a booking, but aren’t tied to a customer or order.
  • Optionally block specific
    variants and quantities
    (if enabled).
  • View, edit, and delete blocked slots easily from the Calendar View.
  • Blocked slots are clearly visible in the calendar with relevant details.
🔐 How It Works
Set the
Event type
as "
Blocked slot
" while creating a new booking
Create a blocked slot by selecting:
  • Listing
  • Date & time range
  • Optional variant and quantity (if applicable)
Once created:
  • The listing becomes
    unavailable
    for the selected duration
  • Availability is updated across booking flows
You can:
  • View details
    of the blocked slot
  • Edit
    it using the same form
  • Delete
    it to instantly release availability
🎯 Why This Matters
  • Helps manage
    inventory beyond customer bookings
    .
  • Ensures
    accurate availability
    across all booking channels.
  • Supports real-world scenarios like
    maintenance, holds, or internal usage
    .
  • Gives you more flexibility and control over rental operations.
Screenshot 2026-05-06 at 11
Screenshot 2026-05-06 at 11
Previous Behavior
When a project was deleted, its preview and published URLs remained live.
There was no way for users to take these pages down.
What’s Changed
With this update, all deleted projects are now automatically marked as inactive.
Going forward, deleting a project will also mark all associated pages as inactive.
Impact
After a project is deleted
  • Preview URLs will be inactive
  • Domains will be inactive
  • Published URLs will be inactive
Screenshot 2026-05-05 at 6
👀
What's New?
  • Add
    filters
    to individual custom metrics in your formula — e.g. segment by contact tag, pipeline, owner, agent, and more
  • Meta Ads
    is now available as a data source — use Spend, Impressions, CTR, CPC, CPM, Conversions, and Reach in your custom KPIs
  • Google Analytics
    is now available as a data source — combine GA data with your CRM metrics in one formula
  • Custom metrics now open in a
    full-page builder
    instead of a modal
👷
How It Works:
  1. Go to your Dashboard and open or create a Custom Metric => Click "Edit Dashboard" > "Custom Metrics"  > "Create Custom Metrics"
  2. In the formula builder, click on any metric token to add filters
  3. Set your filter conditions — e.g. Tag = Customer, Pipeline = Sales, Owner = [Rep Name]
  4. To use Meta Ads or Google Analytics data, select them from the metric picker under their respective categories
  5. Combine metrics using the formula builder (e.g. Sum of Spend / Count of Opportunities) and save
Click "Edit Dashboard"
image (10)
Create Custom Metrics
image (12)
Add filters over Metrics
custom metrics with filter
Google Analytics
image (13)
Meta Ads
Screenshot 2026-05-05 at 8
🌟
Why It Matters:
  1. Stop exporting to spreadsheets
    — Build segmented KPIs like win rate by sales rep or conversion rate by lead source directly on your dashboard in real time
  2. Tag-based contact metrics
    — One of the most requested capabilities — filter any contact metric by tag (e.g. "Customer", "VIP") without leaving the platform
  3. Cross-channel performance in one place
    — Combine Meta Ads or Google Analytics spend data with your CRM pipeline data to calculate metrics like Cost per Lead or Cost per Opportunity natively in HighLevel
⏭️
What's Next?
  • Further UX improvements to the custom metric builder experience coming soon
📝
Notes:
  1. Filters support multiple conditions (AND logic) per metric token
  2. Available to all accounts — no plan restriction
👀
What's New?
  • Google Lead Form submissions now record the
    correct Session Source
    as
    Paid Search
    (previously stored as "Paid Social").
  • Session Source includes the full
    Campaign, Ad Group, and Ad
    details.
  • A new contact activity —
    "Google Lead Form Submission"
    — has been introduced for this submission type.
  • The activity snippet captures
    Campaign, Ad Group, Ad, and Form name
    so you can see exactly which ad and form drove the lead.
👷
How It Works:
  1. Run a Google Ads campaign that uses
    Lead Forms
    and connect it to HighLevel as you do today.
  2. When a prospect submits the Google Lead Form, the contact is created or updated inside HighLevel automatically.
  3. Open the contact and check the
    Activity
    panel: Session Source should be "Paid Search". Campaign / Ad Group / Ad should have been populated from the originating Google Ads entity.
  4. In the contact's
    Activity
    timeline, you'll see the new
    "Google Lead Form Submission"
    entry containing Campaign, Ad Group, Ad, and Form name.
image (8)
image (9)
🌟
Why It Matters:
  1. Accurate paid-channel reporting
    — Google Lead Form leads are no longer miscategorised as Paid Social, so dashboards, and source breakdowns finally reflect reality.
  2. Full campaign visibility
    — Marketers can see the exact campaign, ad group, ad, and form behind every lead.
  3. Cleaner activity timelines
    — A dedicated activity type makes it easy to filter, segment, and automate workflows for Google Lead Form leads.
  4. Better automation triggers
    — Workflows can branch on the new activity type to deliver a tailored follow-up.
📝
Notes:
  1. The fix applies to
    new submissions going forward
    . Historical contacts retain their original attribution.
  2. No setup changes required — the corrected attribution and new activity apply automatically.
  3. Available wherever Google Ads' Lead Form integrations are supported.
👀 What’s New?
  • New
    Widget Placement
    control introduced at the top of the Style tab:
  1. Sticky
    – floating widget on page corner (default)
  2. Embedded/Inline
    – renders Voice AI widget inside website content
  • Added
    Display Mode
    selection for embedded widgets:
  1. Avatar
    – static visual representation
  2. Visualiser
    – dynamic voice-based visual cues
  • Introduced
    Interface Size
    customization (Small, Medium, Large) for Visualiser mode.
  • Real-time
    preview updates
    based on placement and display selection.
  • Inline widget now shows
    CTA below avatar/visualise
    r (e.g., “Call us here”).
👷 How It Works:
  1. Navigate to
    Sites > Chat Widget > Style tab
    .
  2. Select
    Widget Placement
    : Sticky or Embedded/Inline.
  3. For Embedded:
  • Choose
    Display Mod
    e (Avatar or Visualiser)
  • If Visualiser is selected > user can choose to configure the
    Interface Size
    .
image
  1. Customize remaining available styling options.
  2. Copy code via
    Get Code
    :
  • Sticky > floating script
  • Embedded > inline embed snippet (div/iframe)
  1. Paste code into your website where you want the widget to appear.
image
🌟 Why It Matters:
  1. Enables
    non-intrusive Voice AI experiences
    embedded directly into website layouts.
  2. Unlocks
    design flexibility
    for landing pages, funnels, and content-driven sites.
  3. Introduces
    visual interaction patterns
    (visualiser) for more engaging voice experiences.
  4. Lays the groundwork for
    highly customisable Voice AI widgets
    across different use cases.
  5. Supports better
    conversion-focused placements
    vs generic floating widgets.
⏭️ What’s Next?
  • Enhanced customisation and personalisation with new visualiser options.
📝 Notes:
  1. Some customisation options (like widget position & contact form toggle) are disabled in Embedded mode of voice AI widgets.
  2. Display Mode variations are currently optimised for
    Voice AI experiences
    .
  3. Multiple embedded widgets can be used across the same site.
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