We've introduced a new Mixed Use Case option in the Chat Widget A2P registration flow, allowing businesses to collect separate marketing and informational consent through a single widget.

Businesses that needed to send both marketing and informational messages had no path through the Pre-Built Chat Widget flow and were forced to use the Self-Serve flow, which carries higher compliance risk and rejection rates.

Mixed use case campaigns can now be registered through the same quick, streamlined Chat Widget flow — with built-in consent separation, locked disclosures, and reduced rejection risk.

We've completely redesigned the WhatsApp onboarding experience to give sub-accounts three clear paths to get started: connect an existing WhatsApp Business App with coexistence, create a new WhatsApp Business Account, or migrate from an existing Business Solution Provider (BSP) like 360Dialog, Twilio, Wati, ManyChat and others.

> If your sub-accounts are connected through another BSP today, they can now self-migrate to LeadConnector without losing a single asset. No support tickets, no downtime, no risk.

- Link your existing WhatsApp Business App and continue using it on your phone while managing conversations seamlessly inside the CRM. Up to 6 months of chat history will be synced automatically. Ideal for small businesses (like a local salon or real estate agent) that already talk to customers on WhatsApp and want to bring those conversations into the CRM without disrupting their daily workflow.

- Set up a fresh WhatsApp Business Account with a landline, a mobile number not currently on WhatsApp, or a brand new number. Great for agencies onboarding new clients who don't have an existing WhatsApp presence yet.

- Seamlessly transfer your existing WhatsApp Business Account from another provider to the CRM, preserving your phone number, quality rating, templates, and OBA status.

Businesses today are stuck in one of three situations: they're on another BSP and afraid to lose their WhatsApp assets by switching, they're already using WhatsApp on their phone but can't bring those conversations into a CRM, or they want to get started with WhatsApp but don't have a dedicated business number. This update solves all three.

We’ve introduced a refreshed Courses Settings UI with a significantly improved experience, making it easier to discover features and manage settings efficiently.

This feature is currently live in Labs.

To enable it:

Give it a try and let us know your feedback!

We’ve upgraded the field picker in both the Custom Value Picker and If/Else action. Search now returns fields from inside nested folders, navigation across folders and subfolders is easier, and the field list is better organized for a cleaner, more consistent selection experience.

When you search for a field, matching results can now appear even if that field lives inside a folder or subfolder. The picker also uses a more consistent dropdown pattern across workflows, so finding and selecting fields feels the same in Custom Values and If/Else.

Previously, finding the right fields in automations took more effort than it should have. Users had to manually open folders and return to the search box to find nested fields, which slowed setup and made some available fields easy to overlook.

This update introduces a significant upgrade to the agent-tasking workflow, transforming task management from implicit bookkeeping to explicit workflow primitive. The core advantage is a reliable, flexible, UI-friendly system for managing multi-step agent tasks, along with improved planning and context awareness.

Tasks were managed using numeric indices, which were fragile and prone to errors.

Task transitions inferred, leading to potential mismatches and inefficiencies.

UI representation was limited with static labels and ambiguous statuses.

Introduced todo to handle task creation, transition and addition explicitly.

Replaced numeric task indexing with label-based transitions for clarity and accuracy.

Enhanced UI with dynamic status for active and completed tasks.

Improved planning and context awareness, allowing the model to better understand task sequences and dependencies.

Added descriptive labels for tasks, improving frontend progress display.

Maintained backward compatibility for existing UI while enabling richer labels- Technical

Centralized task management in a meta-tool, reducing prompt/tool overhead. Tool schemas for more structured outputs.

Updated system prompts to align with the new workflow, ensuring better agent behavior.

Enhanced context awareness, providing AI models with richer task-related information for higher-quality results.

More Reliable Progress Tracking: Explicit task transitions enhance dependability in multi-step jobs. Allows for dynamic task addition and accurate status updates. -Enhanced UI/UX:** Provides clearer progress states with human-readable labels.

Reduced Overhead: Streamlined architecture and schema handling lower resource usage and error rates.

Better Planning and Context Awareness: Enhances the model's ability to understand task sequences and dependencies, leading to more efficient execution.

We've added two in context safeguards to the Contact Tag trigger to prevent the most common configuration mistakes and protect users from unexpected workflow behavior.

When a tag is added to the Contact Tag trigger, a subtle info banner now surfaces to clarify that the trigger only applies to tags added after the workflow is published. The banner links directly to the retroactive enrollment guide, where users can follow the steps to bulk import existing tagged contacts into the workflow.

If a user attempts to save the Contact Tag trigger without configuring any filters, a warning now surfaces explaining that the workflow will trigger for every tag added or removed across all Contacts, which may cause unexpected behavior. The warning offers two clear paths forward:

You can now view, edit, and manage your website’s code right inside the builder. No switching tools. No extra steps. Just fast, real-time updates.

CodeMirror-powered editor with support for TypeScript, JSX, CSS, JSON, and more. Tabs, keyboard shortcuts, and unsaved-change indicators included.

Cmd/Ctrl + F for fast, VS Code-style search with case-sensitive and whole-word options.

Search your entire project, jump to results instantly with highlighted matches and line numbers.

Save and see changes live in seconds, no deploy step needed.

Errors show up immediately. Click “Try to fix” and let AI handle it.

New routes in code? They appear automatically in the route selector.

Every edit is saved. Preview, bookmark, or roll back anytime.

Get warned before leaving unsaved code changed, no lost work.

The Drip action has been upgraded with a set of transparency and reliability improvements, giving users full visibility into how their drip schedules will run and ensuring pacing is preserved across workflow state changes.

A live schedule preview is now available inside the Drip action during configuration. Users can see exactly when each batch is projected to run before publishing.

The statistics icon on the Drip action has been redesigned as a proper, discoverable button. Clicking it opens a detailed view of everything happening inside the drip.

When batch size is updated on a previously published workflow with contacts already queued, a soft blue informational note is shown:

"Note: Contacts already queued in this drip will use the previous batch size. New contacts will use the updated batch size."

This appears only when the workflow has been published at least once and contacts are actually present in the Drip action, keeping the message relevant and non-intrusive.

When a workflow moves from Published to Draft with contacts queued in a Drip action, those contacts are now paused for the full duration the workflow remains in Draft. Once republished, the drip resumes from where it left off instead of bursting all queued contacts out at once, preserving the original pacing and protecting sender reputation.

A tooltip now appears on hover of the Drip action (similar to the Wait step), allowing users to read the full configuration without opening the action. Examples:

Tooltips on the individual fields inside the Drip action have been refreshed with clearer descriptions and examples, so users can understand what each field does directly in context.

Drip schedules previously behaved in ways users couldn't easily explain, driven by three recurring gaps: 1)Active Workflow Time Windows silently shifting batch times

2)Mid-run setting changes applying only to new contacts without clear indication.

3)Workflows toggling between Published and Draft causing queued contacts to burst out all at once.

This release closes those gaps by surfacing constraints directly in the product, preserving drip pacing across publish state changes, and delivering reduction in guesswork around drip scheduling.

We’re excited to introduce Nested Folders, a powerful new way to organize your assets across Campaigns, Templates, and Sequences.

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You can now create subfolders within folders, allowing for a more structured and scalable organization system. Whether you're managing multiple clients, campaigns, or content types, nested folders make it easier to keep everything neatly arranged.

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🎯

💡This release supports more than 5 layers of nesting as well for better organisation.

Earlier this month, we rolled out contact page customization to a select group of 100 customers in private beta (March 30th). The response? Extremely positive — with zero bugs reported and valuable feedback from users who had been asking for more flexibility in how their contact data is structured and viewed.

Based on the feedback and the customer calls we did for the new contact UI, it became clear that enabling customization directly solves a key customer problem. Building on this momentum, we’re excited to announce that

Previously, all users had to work with a single, fixed layout — regardless of their role or workflow. With this update, you can now:

This is just the beginning of making your CRM truly adaptable to your business.