Overview:

Hosting events just got a major upgrade.

You can now host events directly inside Communities with a new Live Room option.

Creating an event now automatically sets up your meeting:

Attendees now get a smoother experience:

We’ve improved the Add Task workflow action so you can set due dates with much more flexibility. You can now configure task due dates using days, weeks, months, or years, add a specific due time, see a live preview of the evaluated due date, and create task descriptions with rich text formatting.

In the Add Task action, the due date is now configured through a Due In input with a numeric value and time unit. You can optionally set a specific time, and the action shows a live preview of what the final due date and time would be if the workflow ran right now. Task descriptions now support rich text and keep their formatting when saved and displayed in Tasks.

Earlier the task action was limited with due dates to a very short window, which made it hard to plan follow-up work beyond 5 days or assign tasks for a specific time of day. This update gives you more control over long-term task planning and helps you create clearer, more detailed tasks directly from workflows.

You can now receive notifications for new messages in conversations you follow, ensuring you never miss important updates.

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Previously, only conversation owners could receive notifications for new messages. Followers had to manually check conversations, which could lead to missed updates. With this update, followers can stay informed in real time, improving response efficiency.

We've launched the AI Agent action in Workflow AI, bringing autonomous reasoning and decision-making into workflows. Until now, workflows were purely deterministic , every decision had to be pre defined as a branch, every condition anticipated, every field manually mapped.

The AI Agent changes that. Describe your goal, give the agent access to tools, and it plans the sequence, decides the inputs, handles edge cases, and executes all within a single workflow step.

The agent automatically searches and pulls context from across the entire CRM — contact details, pipeline data, calendar availability, opportunity history, and custom fields. No manual variable mapping or lookup steps required.

Skip rigid dropdowns and field-by-field configuration. Write instructions in your own words — say "assign the deal to Sarah" and the agent resolves "Sarah" to the actual CRM user. Reference "the Enterprise pipeline" and it identifies the correct one. Instructions can range from a quick paragraph to a detailed multi-page playbook.

Write rough, casual instructions and click Enhance Prompt. The AI restructures your input into a well-organized prompt with numbered steps, edge case handling, and messaging guidelines — turning a one line note into a production ready prompt.

Pre built agent configurations for the highest-impact use cases, each prefilled with instructions and tools. One click to add the required trigger, one click to apply, and everything remains fully editable:

Each tool includes a Let AI decide all field values toggle. Turn it on for full autonomy at runtime, or turn it off to lock specific fields (e.g., always assign to a particular user) while letting the agent decide the rest. Individual fields can also be toggled independently, giving you a full spectrum from fully autonomous to semi-autonomous configurations.

When enabled, the agent retains a rolling summary of past executions for the same contact. A lead pipeline tracker, for example, remembers what it sent last week and adjusts its messaging accordingly — evolving from a one-shot decision maker into an ongoing relationship manager.

The agent can return results as Text or JSON with a user-defined schema (String, Number, Boolean properties). Output feeds directly into If/Else branches, field updates, or downstream workflow steps. For example, the agent can qualify a lead and return {"qualified": true, "score": 85} for the workflow to branch on.

Every run produces a detailed trace in Execution Logs showing every LLM reasoning step, every tool call (with exact inputs and outputs), timestamps, token counts, and success/failure status. Toggle between table view and raw JSON to make prompt refinement a tight feedback loop.

Choose between GPT-5.2 (Low/Medium/High thinking), GPT-5.1 (Low/Medium/High thinking), and GPT-5 Nano (Fastest). GPT-5.2 Low thinking is the recommended default for most use cases.

AI Agent pricing is transparent and usage-based. Each execution costs:

Standard CRM tools (Send SMS, Update Contact, Add Tag, etc.) don't add any premium charge.

The AI Agent transforms Workflows from a deterministic automation platform into one where a true CRM agent can evaluate context, make judgment calls, and execute actions on its own — all within the workflow system you already know. Instead of mapping every branch and condition by hand, you describe the outcome you want and let the agent handle the reasoning, freeing you to build smarter automations in a fraction of the time.

We’ve enhanced the packing slip to include Order Notes and SKU (Stock Keeping Unit), bringing it closer to other Ecommerce platform-like standards and improving fulfillment clarity for merchants.

These additions were highly requested by customers to streamline order processing.

You can now search, add, and generate full marketing audit reports (including heatmaps) for Service Area Businesses (SABs) — unlocking prospecting for businesses without a storefront.

What’s New

Previously:

Now:

When AI generates schema markup, the form view only renders fields it has UI definitions for — any unsupported fields are silently dropped. Users see an incomplete schema with no indication that fields are missing or how to access them.

Added a contextual warning banner in the form view that appears when a schema contains fields the form view can't render.

Warning appears per schema, only when unmapped fields exist

We have introduced usability improvements in Conversations new interface to reduce friction in everyday workflows. These changes specifically address challenges in bulk actions and internal comments, helping users move faster.

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We didn’t just simplify approvals, we removed the need for logins entirely. ✨

The new External Approval Flow in Social Planner lets you share posts with clients and stakeholders using secure magic links, so they can review, approve, or request changes without ever accessing HighLevel.

No more screenshots, emails, or back-and-forth. Just faster, cleaner collaboration.

Each link is protected with an auto-generated password and expires after 30 days keeping approvals safe and controlled.

Track and control every approval link from a new Manage Links section:

Expired link? No problem.

Approvers can request a new one, and creators can regenerate links instantly with clear system guidance.

Go to Marketing → Social Planner

Select approver from whom the approval is required from the drop down

Click Generate Approval Link

Auto Generate password or generate custom password

Share the link with your client or stakeholder

They review and take action via the link

Add notes while approving or rejecting the post

Creator of the post can see the notes and details inside social planner

User can go to settings>> Manage links and manage link settings

We didn't just port a feature — we brought a full AI workspace to your pocket. ✨ The all new Ask AI is now available on the HighLevel, LeadConnector, and Whitelabelled Mobile Apps, giving you the power to take actions, create content, get HighLevel support, and get things done — anytime, anywhere, without leaving the app.

: Ask AI on the mobile app is currently available to Agency Admins only. Support for Agency Users, Subaccount Admins & Users will roll out in the coming weeks.