As agencies manage increasingly sensitive client information, having greater control over document access is more important than ever. We're excited to introduce enhanced document privacy and access controls for files stored in the contact record's documents panel. This update gives users more flexibility in how documents are shared, helping them align with internal security policies, meet client expectations, and strengthen trust in their workflows.

* Users can now generate configurable document links with multiple access options while sharing:

* Public link – Accessible by anyone with the link

* Private link – Accessible only to authorized HighLevel users

* One-time code link – Access verified via a one-time password sent to the contact's email address

* Password-protected link – Access secured with a user-defined passcode

• Set expiration dates for shared links

• Allow or restrict document downloads

• View document details and access history for improved visibility and auditing

PS: The default behavior for the document link will be internal/private in nature (unless the user wishes to change it while sharing).

* We're working towards bringing in more privacy and data control for you to expand document security across the platform. In the next phase, these privacy and access controls will be extended to document attachments shared through notes and custom fields, creating a more consistent and secure document-sharing experience throughout HighLevel.

* Enhanced security for email attachments that go out via the marketplace apps

We've rolled out a new set of enhancements to Contact detail page customization, giving users greater flexibility to personalize layouts, optimize space utilization, and tailor the contact experience to their workflow. These updates make the contact record more adaptable while preserving a clean and efficient user experience.

* Panels can now be resized to better fit your workflow.

* The left panel is no longer restricted to a narrow width and can be expanded as needed.

* Owners and Followers can now be managed independently.

* Choose to display only Owners, only Followers, both, or neither on the contact card.

* Add any directly to the contact card for quick visibility.

* These fields are displayed in .

* To edit custom field values, continue using the tab.

* Tags no longer have to occupy space in the contact card.

* You can now choose to display tags either in the or the , depending on your preferred layout.

* The and tabs can now be renamed.

* Tabs can also be reordered to better match your team's workflow.

* Any module placed within a Dynamic Tab will now be expanded and visible by default when the tab is opened.

* We will be allowing the freedom to place a module more than once on the same page. The users can choose to place the module in any of the panels.

* User permissions for adding or editing the customized views.

* On clicking the email icon, GHL email composer will open rather than the system default email composer.

Ad Manager now provides smart guidance for . When users select a Special Ad Category, they’ll see helpful notices, audience guidelines, and field-level warnings to identify targeting values that may not meet Meta’s compliance requirements.

This helps users fix common issues before publishing and reduces the chances of campaign failure due to Special Ad Category restrictions.

Meta applies specific targeting restrictions to campaigns related to housing, employment, credit, financial products, and social issues / elections / politics. If these requirements are missed, campaigns may fail during publishing.

This update gives users clearer guidance while they build the campaign, helping them understand what needs attention and take action before publishing.

With Retry Failed Posts, you can now quickly retry or reschedule failed publishing attempts directly from Social Planner, without cloning posts or recreating content from scratch.

When a post fails to publish, you can now select Retry Now and attempt publishing again using the original content, settings, and connected accounts.

If the retry succeeds, the post automatically moves to the Published state.

Choose Reschedule Post and select a new future date and time. The failed post will move back to the Scheduled state and publish at the updated time.

Failed posts now include dedicated recovery options directly within the post actions menu. Access recovery actions from:

No more cloning posts or rebuilding content to recover from temporary publishing issues.

YouTube previews now display correctly in sent emails. When you paste a YouTube link into the email from Conversations, your recipients now see a clickable video thumbnail that opens the video in a new tab - exactly as you intended.

Previously, pasted YouTube links could show up as a blank rectangle in your recipients' inboxes, even though the preview looked fine while you were composing. This happened because major email providers like Gmail, Outlook, and Yahoo block the embedded video player on their end. We've changed how these previews are sent so they render reliably across all major inboxes.

This works for both standard youtube watch links and shortened youtube share links. There's no change to how you add videos - just paste the link as you always have.

How the YouTube preview looks in the Conversations inbox -

Recipients now see a clickable thumbnail that opens the video on YouTube.

Users can now recover expired domains directly inside the product during the 41–70 day redemption window, without needing help from support.

The standard renewal popup has also been extended through day 40, and domains in the redemption period now use a dedicated Recover Your Domain flow that handles fee calculation, payment, and recovery in one place.

We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.

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Finance - 1

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Legal - 1

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Creative - 2

Beauty & Fashion - 2

Travel & Hospitality - 2

Real Estate - 2

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Business Coaching & Consulting - IT Advising

Automotive - Car Rental

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Home Services - Bathroom Renovation

Health & Wellness - Fitness Center

Finance - Financial Recordkeeper

Creative - Disc Jockey

Business Coaching & Consulting - Personal Development Coach

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Creative - Web Designer

Insurance - Auto Insurance Agency

Marketing Agency - Marketing Agency

Business Coaching & Consulting - Business Coach

Finance - Tax Specialist

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Internal Operations - Lead Score Follow-Up with Asana

Content & Engagement - Instagram Comment to Asana

Internal Operations - Asana Task Slack Alert

Internal Operations - Channel Message -> ClickUp Task

Internal Operations - Form to ClickUp Task

Internal Operations - Create Google Contact

Workflow AI - Google Form Email Automation

Sales & Appointments - Notion Opportunity Sync

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Medical - Family Practice Physician

We're introducing three enhancements to improve the Courses experience: a faster way to access member progress directly from Contacts, improved post-login navigation for shared course and lesson links, and more flexible drip scheduling with support for hourly content releases.

These updates help course creators manage learners more efficiently and deliver content with greater precision.

A new shortcut is now available within the section under .

Course creators can jump directly to for a specific contact without navigating through multiple screens, making it faster to track learner progress and engagement.

Learners who access a shared course or lesson link while logged out will now be redirected back to the exact course or lesson after signing in.

Previously, learners were taken to the course library homepage, requiring them to manually locate the content again.

Creators can now schedule content to unlock based on after enrollment or course access.

Drip schedules can be configured between , providing greater flexibility for accelerated learning paths, onboarding flows, and time-sensitive training experiences.

These improvements address common creator pain points:

* 📈 Faster access to individual learner progress without navigating multiple pages

* 🎯 Better learner experience by returning users to the exact course or lesson they intended to access after login

* ⏰ Greater flexibility in content delivery with shorter drip intervals for onboarding, coaching, and intensive learning programs

Together, these enhancements make Courses easier to manage while creating a smoother experience for learners.

A ground-up revamp of the Campaigns module with a cleaner interface and web-parity analytics, so you can search, filter, and drill into campaign performance from your phone without opening the desktop app.

The Challenge You send email campaigns from the web, but checking how they performed meant switching back to desktop. The old mobile Campaigns experience was dated, hard to scan, and missing the detail — status at a glance, delivery breakdowns, and recipient-level stats were either buried or absent.

✨ Whats new

The new Email Campaigns experience puts the same insight web gives you in a mobile-native flow. Search and filter your campaigns in seconds, open any send for a full performance picture, preview the email inline, and browse recipients by delivery status — all with metrics calculated the same way as web.

🏆 What's New in Email Campaigns

🏷️ Status at a Glance (New!): Every campaign card shows its current status - Succeeded, Failed, Scheduled, Paused, Draft, and more plus last updated and executed dates, right on the tile.

📊 Overview Tab (New!): See campaign metadata (created/updated dates, sender, recipient list, subject) and headline send metrics. All emails, Processed, Accepted, Skipped, and Failed in one scrollable view.

📧 Email Preview (New!): Preview the campaign email inline on the Preview tab, or open the full message in an expanded view.

📈 Statistics Tab (New!): Web-parity performance rates for Delivered, Opened, Clicked, Conversion, Bounces, Unsubscribed, Complained, and more — with a paginated recipient list filterable across 11 status categories (Delivered, Opened, Clicked, Orders, Replied, Hard bounce, Soft bounce, Complained, Unsubscribed, Skipped, Failed).

🛠️ How to Get Started

Navigate: Open the Campaigns tab from the home navigation.

Find: Search by campaign name or tap a status chip — Succeeded, Failed, Draft, or Archived — to filter the list. (Screenshot 2 placeholder)

Drill In: Tap any campaign to open its detail view. Switch between Overview, Preview, and Statistics to review metadata, preview the email, and browse recipient-level stats. (Screenshot 3 placeholder)

Roll-out & Availability

Release Date: [06/12/2026]

Available Version: [4.18.0 — confirm]

Status: Public

HighLevel: ✅

LeadConnector: ✅

WL App: ✅

i18n ready?: Yes (en-US strings added; Smartling translations pending/confirm per RC)

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More cross-channel reporting combining Google Ads with other marketing sources is on the roadmap