Changelog

Follow up on the latest improvements and updates.

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We are thrilled to announce our latest update to mobile POS payments — support for Stripe’s internet-connected readers BBPOS WisePOS E and Stripe S700! You can now register either device inside the HighLevel, LeadConnector, or your Whitelabelled mobile app and take secure, in-person payments directly through the POS. This capability is live on v3.103.4 of the mobile apps
🚀
What’s new
  • BBPOS WisePOS E support
    : Register and accept chip, swipe, or contactless payments using the WisePOS E reader.
  • Stripe S700 support
    : Leverage Stripe’s newest handheld S700 terminal for a seamless countertop-to-mobile checkout experience.
  • Multiple reader registration
    : Add as many Stripe internet-based readers as you need; each appears on the Payment Instruments screen at checkout.
Prerequisites
  1. Connect your Stripe account by navigating to Payments → Integrations on the HighLevel web platform.
  2. Ensure the mobile device (or iPad) and the Stripe reader are connected to the same Wi-Fi network during registration and checkout.
  3. Enroll your device in the HighLevel or LeadConnector public beta program (App Store / Google Play).
👷‍♂️
How to use this feature
  1. Connect Stripe
    : On web, go to
    Payments → Integrations
    and link your Stripe account.
  2. Prepare the reader
    : Power on the BBPOS WisePOS E or Stripe S700 and connect it to the same network as your phone or iPad.
  3. Register the reader
    :
  • Open the mobile app, choose your sub-account, and navigate to
    Settings → Payment Devices → Pair a New Hardware Device → Internet Readers
  • Enter a unique reader name.
  • Generate a pairing code on your Internet Terminal. Enter that pairing code within the Terminal Pairing Code field. Tap on Pair to initiate device pairing.
  • Look for the “<terminal name> registered successfully” toast message. Your device is now successfully connected to the mobile app on your mobile phone/tablet.
  1. Collect payment
    :
  • Start a sale in the POS.
  • On the Payment Instruments screen, select the reader you’d like to use (all powered-on, registered readers connected to the same network and within range will appear).
  • Present the reader to the customer to tap, insert, or swipe. There will be a 5 minute timer for the payment to be completed, after which the payment will expire.
  1. Verify the sale
    : After the transaction, head over to the Transaction History tab on the POS to verify your transaction.
That’s it! You’re now equipped to take secure, Stripe-powered in-person payments with the BBPOS WisePOS E and Stripe S700 readers right inside the HighLevel mobile POS.
📲
Availability
:
  • HighLevel v3.103.4
  • LeadConnector v3.103.4
  • Whitelabelled Mobile Apps (Update needs to be requested)
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📥 Overview
Our downstream carrier has announced pricing updates for Programmable Voice outbound minutes and toll-free local incoming minutes across select countries. These changes will take effect starting Aug 11, 2025, and will impact the cost of outbound voice calls and toll-free inbound minutes.
📊 What’s Changing?
Outbound Voice (Programmable Outbound Minutes)
• St. Lucia – Mobile: $0.4800 → $0.5040
• Kazakhstan – Mobile: $0.3350 → $0.3518
• Togo: $0.5400 → $0.6210
• Colombia – Mobile – Movistar: $0.0287 → $0.0312
• Taiwan – Mobile: $0.1890 → $0.1985
• Colombia – Mobile: $0.0287 → $0.0312
• Lebanon – Mobile: $0.2800 → $0.3080
• Afghanistan: $0.3200 → $0.3680
• Australian External Territories: $3.3000 → $3.6300
• Kuwait: $0.0800 → $0.0920
• British Virgin Islands – Mobile: $0.4490 → $0.4715
• Saudi Arabia – Mobile: $0.2250 → $0.2588
• Ecuador – Mobile: $0.3300 → $0.3795
• Monaco – Mobile: $0.5500 → $0.6325
• Djibouti: $0.5550 → $0.6105
• US Virgin Islands: $0.0360 → $0.0414
• Singapore: $0.0368 → $0.0423
• Palestinian Territory – Mobile: $0.3026 → $0.3189
• Dominican Republic: $0.1100 → $0.1155
• Denmark: $0.0190 → $0.0219
• United Kingdom – Special Services: $0.2500 → $0.2625
• Guatemala: $0.2250 → $0.2475
• Latvia – Mobile: $0.3818 → $0.4229
• Egypt – Mobile: $0.1700 → $0.1870
• Spain – Special Services: $0.6867 → $0.7210
• Ghana – Mobile: $0.3700 → $0.4070
• Colombia – Mobile – Comcel: $0.0287 → $0.0312
• Uruguay – Montevideo: $0.0700 → $0.0805
• Qatar – Mobile: $0.3000 → $0.3150
• Jamaica: $0.4100 → $0.4305
• Tonga: $1.8030 → $2.0735
• French Guiana – Mobile: $0.1660 → $0.1909
• Vietnam – Mobile: $0.1200 → $0.1260
• New Zealand: $0.0265 → $0.0305
• Austria – Other: $0.1500 → $0.1650
• Colombia – Mobile – Tigo: $0.0287 → $0.0312
⚡ What You Need to Do
No action needed! These rate changes will automatically apply to your account from Aug 11.
🔍 Why It Matters
We know how important it is to manage voice call costs, especially if you’re running high-volume call campaigns. By keeping you informed about carrier pricing changes in advance, we help you plan proactively and avoid surprises in your billing.
We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.
List of New Templates
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2 New Website Templates Published
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Real Estate - 1
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7 New Funnel Templates Published
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Real Estate - 1
Marketing Agency - 1
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1 New Email Templates Published
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Creative - 1
Financial - 1
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1 New Form Templates Published
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Health & Wellness - 1
Home Services - 1
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1 New Survey Templates Published
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Restaurant & Bar - 1
Travel & Hospitality - 1
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4 New Social Templates Published
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Restaurant and Bar - 2
Travel & Hospitality - 2
Automotive - 2
Beauty & Fashion - 2
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5 New Google Ad Templates Published
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Health & Wellness - Fitness Center
Home Services - Plumbing Services
Insurance - Vehicle Insurance Agency
Legal - Family Law Firm
Marketing Agency - Marketing Agent
Restaurant and Bar - Steakhouse Grill
Travel & Hospitality - Tour Agency
Other - Child Care
Automotive - Tire Depot
Beauty & Fashion - Day Spa Services
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📣
1 New Snapshot
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Home Services - Housekeeper
Beauty Spa - Social
Boat Tour Agency - Social
Car Towing - Social
Catering Services Market Analysis - Survey
Child Care - Google Ad
Credit Repair Services - Email
Day Spa Services - Google Ad
Family Law Firm - Google Ad
Fitness Center - Google Ad
Flooring Request - Form
Housekeeper - Snapshot
Ice Cream Shop - Social
Marketing Agent - Google Ad
Martial Arts Contact - Form
Plumbing Services - Google Ad
Real Estate Broker - Funnel
Real Estate Broker - Website
RV Rentals Customer Satisfaction - Survey-min
RV Rentals Customer Satisfaction - Survey
Software Webinar - Webinar Funnel
Steakhouse Grill - Google Ad
Tattoo Artists_Shops - Email
Tire Depot - Google Ad
Tour Agency - Google Ad
Vehicle Insurance Agency - Google Ad
Turn ad clicks into instant conversations. A new workflow trigger now fires the moment a prospect messages you through a Click-to-WhatsApp Ad or a Facebook Page Call-to-Action button, letting you automate replies, assign leads, and launch follow-ups the second high-intent users reach out.
What’s New
Click-to-WhatsApp Ads / Page CTA Trigger
Start any workflow the instant a customer taps an ad or Page button and sends a WhatsApp message.
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Filter by Ad or Post
Narrow automation to a specific Ad ID, Post ID, or URL for granular control.
Free Entry-Point Conversations
Respond within 24 hours and unlock a free 72-hour messaging window—no template fees, unlimited sends.
Why It Matters
Instant Lead Engagement – Strike while interest is hottest and boost ad ROI.
Cost-Efficient Messaging – Enjoy 72-hour free entry-point sessions when you reply in time.
Seamless Follow-Up – Route, tag, or nurture leads automatically instead of relying on manual outreach.
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How to Set It Up
Automation → Add New Trigger → Click-to-WhatsApp Ads
(Optional) Add filters: Ad/Post ID or URL.
Save, then add the actions you want—send a message, assign a pipeline stage, fire a webhook, etc.
Support Article: Link
Free Entry-Point Conversation Rules
Opens when:
A user taps your ad or Page CTA on Android/iOS and messages you.
You respond within 24 hours.
Duration: 72 hours from your first delivered reply.
Cost: All messages (templates and free-form) are free inside that window.
Other conversations close automatically until the 72 hours expire.
Quick FAQ
What counts as a trigger event?
Any WhatsApp message initiated from a Click-to-WhatsApp Ad or Facebook Page CTA on mobile.
What if I reply after 24 hours?
No free session opens; you must use a paid template to re-engage.
Can I mix template and non-template messages?
Yes. Free-form is allowed while the 24-hour customer-service window is open; otherwise use templates.
How are charges handled?
Inside the 72-hour free entry-point conversation, no messaging fees apply. Outside that window, normal WhatsApp conversation pricing resumes.
Automate your ad responses today—convert clicks into conversations without delay or extra cost.
Creating new WhatsApp templates just got a whole lot faster. You can now clone any existing template, keep all of its content, and tweak only what you need—no more rewriting from scratch.
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What’s New
One-Click Clone – Duplicate any approved template in seconds.
Preserve Everything – Variables, media, buttons, and formatting all carry over.
Quick Edits – Open the cloned copy, update the text or media, and submit—done.
How to Use It
Settings → WhatsApp → Templates
Locate the template you want to copy.
Click the three-dot menu (…) and select Clone Template.
Give the copy a new name, make your changes, and save.
Why It Matters
Save Time – Skip repetitive setup work when you need similar templates.
Reduce Errors – Start from a known-good template instead of rebuilding.
Scale Campaigns – Quickly spin up localized or variant copies for A/B tests.
Start cloning your WhatsApp templates today and streamline your messaging workflow.

new

Online Listings

Reputation

Google Business Profile Optimization Tool

Overview
We’re excited to introduce GBP Optimization, a powerful new feature that helps businesses effortlessly manage and enhance their Google Business Profile (GBP) right inside the Reputation tab. With this launch, agencies and their clients can update key GBP details, keep listings complete and engaging, preview changes live, and boost local visibility — all in one place.
GBP Optimization is currently available in Labs.
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What’s New?
All-in-One GBP Management:
Update essential profile details — from business name and phone number to images, services, and attributes — without leaving the Reputation tab.
Live Preview:
Instantly see how your profile appears to customers on Google Maps and Search while you make updates.
Profile Score & Alerts:
Get a real-time profile completeness score, plus alert icons and tooltips to guide you step-by-step toward a fully optimized listing.
🔑
Key Features in Detail
Manage Core Business Info:
  • Update your business name, description, address, opening date, hours, and phone number.
  • Add and edit categories and services to match customer searches.
  • Highlight special attributes to stand out locally.
Visual Media Management
  • Upload and update your profile, cover, and additional images to keep your listing fresh.
Social Links
  • Connect social profiles to build trust and provide more ways for customers to reach you.
Reviews Overview
  • View and monitor your GBP reviews to stay on top of customer feedback.
Live Preview
  • A real-time panel shows how your GBP listing appears to customers — make updates confidently.
Profile Score
  • A built-in score indicates how complete your GBP listing is.
  • Incomplete sections are flagged with alerts and helpful tooltips so you know exactly what to fix.
Labs Control
  • Agencies can enable or disable GBP Optimization for their locations as needed.
💡
Why We Built This
Keeping a Google Business Profile accurate, complete, and engaging is critical for local SEO and building trust — but it’s often tedious and scattered across tools. GBP Optimization brings it all into the Reputation tab, so agencies and businesses can keep listings up-to-date and optimized without friction. The result? Higher local rankings, better customer engagement, and more leads — with less effort.
🚀
What’s Next
🔜
WhatsApp & Text Messaging
Let businesses add WhatsApp and SMS contact options to their GBP, giving customers instant new ways to connect.
🔜
GBP Posts Scheduler
Businesses will soon be able to view existing GBP posts and quickly redirect to the Social Planner to create and schedule new posts — all from the same hub.
To know more about Online Listings and how you can resell it to your clients, click here 👈🏻 Have some suggestions for Online Listings? Simply post your ideas in our 💡 Ideas Board, and we will prioritise your suggestions!
We’re thrilled to announce the resolution of a long-standing and frustrating issue that’s been a consistent pain point for our agency community:
Apps getting auto-approved for agencies without consent or review
— this is now officially fixed!
What Was Happening?
For months, agencies experienced an unintentional behaviour where apps were being auto-approved and made available in their environments without any manual review or approval. This caused:
  • Loss of control over app availability to sub-accounts
  • Confusion around unapproved app listings
What’s Fixed Now?
With this release:
  • No more surprise approvals
    – all apps will now respect the agency approval workflow as originally intended.
  • This fix ensures that agency-level controls are honoured, preventing accidental exposure of unvetted apps to sub-accounts.
  • This applies to all current and future app additions through the marketplace or internal distribution mechanisms.
Why It Matters
Agencies can now breathe easy knowing their app-ecosystem stays curated and under control. This resolves a top pain point and sets the stage for upcoming enhancements in marketplace governance and app management flexibility.
We’ve implemented a significant enhancement to how refresh tokens are managed, particularly for concurrent API calls in distributed environments. This improvement ensures greater stability and efficiency when refreshing access tokens.
What’s Improved?
Concurrent Refresh Token Call Handling:
To optimize performance and prevent race conditions in distributed systems, we’ve refined our refresh token mechanism. Now, if multiple concurrent calls are made within a 30-second window using the exact same client_id and client_secret and refresh_token combination, the system will return the same refresh token for all these calls.
Why was this enhancement necessary?
This enhancement is targeted to help large-scale developers who have distributed systems:
  • Improve Stability
    : Reduces the likelihood of invalidating refresh tokens prematurely due to concurrent requests from different services or instances.
  • Simplify Distributed Architecture
    : Makes it easier to manage token refreshing in environments where multiple services might simultaneously attempt to refresh tokens.
Note
: No changes are required on your end to benefit from this enhancement. It is automatically applied to all relevant API interactions.
What’s New
Seamless Domain Onboarding:
Users can now add and manage their existing dedicated email-sending domains directly within our platform, even if those domains are currently in use with another provider. This enhancement centralizes domain configuration and streamlines the transition process.
Impact
  • Faster Migration
  • User flexibility on domain usage
  • Improved Deliverability
Considerations
If a domain is already registered in any Mailgun account, users will be blocked from adding it to prevent conflicts.
Overview:
  • This Release involves Optimisations (Virtualisation) in Actions and Triggers side bar.
What's New
  • Significant improvement in speed of loading the actions in the sidebar
  • Ensuring a smooth browsing experience.
Impact?
  • No lagging in the action and trigger sidebar.
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