You can now get a complete, data-driven view of your SaaS business with the brand-new SaaS tab on your Agency Dashboard.

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The new SaaS tab gives you insight into key SaaS metrics such as:

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This new analytics suite helps you:

You asked, we listened.

The Prospecting Tool is now available for FREE inside your Agency Sub-Accounts — giving you everything you need to find, qualify, and convert leads without needing a Premium upgrade.

Previously, this was only available in the Agency view (and part of the Premium plan inside Sub-Accounts). But we heard from countless customers that you want to run Prospecting where the real action happens — in Sub-Accounts tied to your CRM, automations, and workflows.

So we’re unlocking it — for free.

Prospecting Free Tier is now available in Sub-Accounts marked as "Agency Sub-Account"

This brings lead generation, audit reports, and contact syncing directly into the CRM + automation environment

Agencies can still upgrade to Prospecting Premium for:

You must toggle this on from the Agency level:

If you have any suggestions or requests- please drop them here https://ideas.gohighlevel.com/prospecting-tool

You asked, we delivered! Users can now fully — including updating services, durations, variants, coupons, and more — directly from the edit screen without needing to cancel or rebook.

These changes make it easier to handle last-minute requests, corrections, or changes — with far less friction.

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Users can now update nearly all appointment details with ease, including the ability to:

No need to cancel or recreate the appointment — make the changes directly from the appointment modal and hit .

Modifying paid appointments remain locked for structural changes (e.g., service or staff), but you can now:

To help users choose the right calendar type and understand how behave, we’ve added a clear informational message that highlights their . This ensures users know what to expect or an Event Calendar, reducing confusion and unnecessary support reach-outs.

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You can now add multiple Terms & Conditions fields to Surveys and Quizzes, just like in Forms!

Forms allowed adding multiple Terms & Conditions fields, but Surveys and Quizzes only supported one. This inconsistency limited flexibility for users who needed more than one agreement checkbox.

This update ensures a uniform experience across all builders and supports more complex consent requirements.

In the builder preview, if only one product was added to a form, it wasn’t automatically selected causing confusion during checkout.

If there’s only one product, it will now be auto-selected for both payment and order summary. No manual selection needed.

Drag-and-drop actions in form and quiz builders sometimes replaced items instead of inserting them, leading to unexpected order changes.

Drag-and-drop now inserts items exactly where dropped. The behavior is consistent, reliable, and works as expected across all positions.

Previously, the Score Editor only allowed users to delete from the end of expressions. This made mid-expression edits frustrating and time-consuming because users had to erase everything after the target position just to make a simple change.

We’ve resolved this by introducing full cursor support, enabling precise editing at any position within an expression.

The Widget now supports as selectable communication channels along with the existing ones.

Under the section under the tab, allows users to choose exactly which channels should appear inside their unified chat experience.

We have added full support for as independent chat widget types in the HighLevel Chat Widget.

Sub-accounts can now configure their widget to route website visitors directly into , enabling real-time engagement on the customer’s preferred Meta messaging channels.

Two new chat types are now available in the selector modal:

These appear in the “Select the type of chat” screen with updated sub-text and illustrations.

changes were made to the or tabs.

Again, no changes were made to the Style or Messaging tabs.

When users click “Connect a linked Facebook page” or “Connect a linked Instagram account”, the system opens an enhanced modal that:

This prevents redirection to a new window and keeps the experience fully aligned with the chat widget expected behaviour.