We are excited to roll out a powerful set of feature under WhatsApp! This release brings greater transparency, control, and usability for businesses managing their WhatsApp Business Accounts (WABAs). From monitoring your messaging limits to creating shareable WhatsApp message links, we’re giving you everything you need to engage customers more effectively.

A new tabbed UI has been introduced under the "Manage" section for each connected WhatsApp phone number. You can now view your current WhatsApp messaging limit and see actionable steps to increase it, directly within the WhatsApp Settings page.

Tiers shown: 1,000, 10,000, 100,000, and Unlimited (with current tier highlighted).

See what’s required to level up, such as:

Easily generate click-to-chat WhatsApp links and QR codes with pre-filled messages, so your customers can quickly start a WhatsApp conversation with you. Great for lead generation and offline campaigns!

Customize the pre-filled message.

Share the short link directly or embed the QR code in print or digital assets.

Example use case:

“Hi, I’m interested in getting more leads and growing my business.”

Manage Phone Numbers:

Go to Settings > WhatsApp.

Under each connected phone number, click Manage.

Tabs Overview:

: View your messaging limit and steps to increase it.

: Update business name, vertical, website, and other details.

: Create WhatsApp message links with pre-filled text and QR codes.

🔓 Unlock Higher Messaging Tiers: Follow clear steps to move from 1,000 → 10,000 → 100,000 → Unlimited messaging limits.

📊 Real-Time Visibility: Stay informed of your account’s quality rating and usage thresholds.

📣 Better Lead Capture: Share message links or QR codes in your campaigns and allow customers to reach you on WhatsApp instantly.

📥 Fewer Support Tickets: Access Meta’s guidelines directly to reduce guesswork and support escalations related to messaging limits.

Messaging limits are the maximum number of business-initiated conversations (conversations opened as a result of sending a marketing, utility, or authentication template to a WhatsApp user) a business phone number can open in a 24-hour moving period.

Business phone numbers are initially limited to 250 business-initiated conversations in a 24-hour moving period, but this limit can be increased.

Increasing Your Limit

Messaging limits can be increased to the following:

You can increase your messaging limit to 1K on your own using the following methods. Higher limits, however, can only be achieved through automatic scaling, which happens after your limit has been increased to 1K.

Note that in order for your business phone number to be eligible for an increase, it must have a connected status, and if your business phone number has a low quality rating, it may continue to be limited to 250 business-initiated conversations until its quality rating improves.

We're thrilled to announce the release of Contact Update bulk Tags Public API! This new feature allows you to easily create/remove tags using public APIs.

Managing tags for contacts notes just got easier! With these new public APIs, you can now:

We’ve added a brand-new Community Groups filter to the CRM’s Smart Lists—giving you more control and precision when managing your contacts.

A “Groups” filter is now available under the Client Portal section in the filter panel.

You can easily search for “community” or "Client Portal" to surface the new filter quickly.

Filter contacts based on the Community Groups they belong to—no more manual sorting or guesswork!

Try it out now in Contacts → Smart Lists → Filters → Groups.

We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.

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Home Services - 1

Insurance - 1

Legal - 1

Marketing Agency - 1

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Business, Coaching & Consulting - 1

Medical - 1

Marketing Agency - 1

Legal - 1

Beauty & Fashion - 1

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Real Estate - 2

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Automotive - Car Repair

Beauty & Fashion - Eye Lash Salon

Business Coaching & Consulting - Lifestyle Coaching

Creative - Photographer

Finance - Credit Repair

Health & Wellness - Weight Loss

Home Services - Solar

Insurance - Home Insurance

Legal - Mediation and Arbitration Services

Marketing Agency - Advertising

Medical - Home Healthcare

Other - Phone Repair

Real Estate - Property Management

Restaurant and Bar - Catering Services

Travel & Hospitality - RV Rentals

Automotive - Car Towing

Beauty & Fashion - Nail Salon

Business Coaching & Consulting - Charity - Food Pantry

Creative - Tattoo Shop

Finance - Lender

Health & Wellness - Holistic Wellness

Home Services - HVAC

Insurance - Pet Insurance

Legal - Immigration Lawyer

Marketing Agency - Content Creator

Medical - Dermatology

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Creative - Floral Shop

Fixed an issue where width setting for button and video element wasn't showing the right preview in builder

We’ve enhanced the Listings onboarding journey with contextual CTAs that drive faster and smoother setup — especially for users managing multiple entities.

This modal is visible across both the Listings Dashboard and Reselling Config screens.

✅ Reduces drop-off after purchase

✅ Improves setup completion rates

✅ Streamlines onboarding for multi-entity users

To know more about Online Listings and how you can resell it to your clients, click here 👈🏻 Have some suggestions for Online Listings? Simply post your ideas in our 💡 Ideas Board, and we will prioritise your suggestions!

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DND is no longer buried behind 6 clicks and 3 menus. It’s now exactly where you need it — right in the middle of your daily workflows.

Whether you’re fielding incoming calls, managing conversations, or reviewing logs on the go, you can now mark contacts as DND with just one tap, directly from the screen you’re on.

This is more than just a shortcut — it’s a powerful upgrade that puts cleaner automation, safer contact handling, and frictionless control right at your fingertips. DND is finally as mobile as you are.

Now live in public beta for HighLevel and LeadConnector, with full rollout coming soon.

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📲 What’s New on Mobile?

🔕 Contextual, One-Tap DND Access – Right Where You Need It

DND has been reimagined for mobile — no more navigating deep into contact settings. You can now add numbers to your DND list instantly from:

• Incoming Call Screen

→ Tap “DND” during a live call to immediately block inbound calls and SMS from that number.

→ This will also end the ongoing call, giving you full control without extra steps.

• Call Logs

→ Tap any recent call, and you’ll now see a DND option ready to go.

• Conversation Swipe Action

→ From the main Conversations screen, just swipe on any thread and mark it DND — choose which channels (calls, SMS, Social Channels etc.) to apply it to.

This update ensures that your outreach remains clean, compliance-friendly, and distraction-free, especially for users handling high volumes of calls and messages on the go.

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🧠 Why It Matters

• Efficient Contact Management

Keep DND contacts out of campaigns, workflows, and automations — effortlessly.

• Reduced Friction

What used to take 5–6 taps can now be done in 1.

• Designed for Mobility

Perfect for teams in the field, sales reps, and anyone managing fast-moving conversations from their phone.

Availability:

HighLevel v3.97.3 and above

LeadConnector v3.97.3 and above

White Labelled apps - Update to be requested

We’re excited to announce the rollout of Spam Tagging on mobile — helping you and your team identify suspicious calls in real-time, avoid distractions, and stay focused on what matters.

Whether it’s an incoming spam call or a missed one, the app now alerts you with a clear “Spam Likely” tag across the entire call experience - from the incoming screen to call logs and call details. Your mobile phone just got a lot smarter (and quieter).

This feature is now live on the public beta for HighLevel and LeadConnector, with a full rollout coming soon.

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📲 What’s New on Mobile?

🚨 Spam Tagging — Now Live Across the App

• Incoming Call Screen: Instantly see “Spam Likely” labeled on suspicious calls as they ring — right on both Android and iOS.

• In-App Call Screen: Answered the call? You’ll see the Spam Likely label during the live call view.

• Call Logs & Details: Navigate to your recent calls and instantly identify spam-marked numbers. Tap into a specific call log to view the tag upfront.

Whether you pick up or miss it, you’ll know exactly what kind of call it was.

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🔮 What’s Coming Next?

⚙️ Spam Call Detection as a Workflow Trigger

Availability:

HighLevel v3.97.3 and above

LeadConnector v3.97.3 and above

White Labelled apps - Update to be requested

You’ve been asking, we’ve been building — and it’s finally here! , unlocking smoother handoffs, smarter conversations, and total control right from your phone!

Already available for outbound calls, Call Transfer is now fully supported for inbound calls on the mobile app — giving you more flexibility to manage conversations in real-time, without dropping the ball.

Whether it’s handing off a lead to the right team member or escalating a client call with context, you can now seamlessly transfer live inbound calls to another staff member, choose between warm or blind transfers, and manage call participants — all on the go from your mobile app.

This feature is now live on the public beta for HighLevel and LeadConnector, with a full rollout coming soon.

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🔄 What’s New on Mobile?

☎️ Inbound Call Transfers — Now Fully Supported

Once you answer an inbound call, you’ll now see a Transfer button on the top-right corner of your screen. Tap it to choose between:

• Blind Transfer: Transfers the call and disconnects you from it.

• Warm Transfer: Transfers the call, but keeps you in the conversation to provide context or listen in.

👥 Smart Participant Management — Stay in Control

Once you initiate a warm transfer, you can:

• View all participants in the call via the scrollable bottom sheet

• Choose to leave without ending the call during a conference call

• End the call for all participants

• Or remove other participants (like a staff member) from the call if needed

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📲 How to Use This Feature?

1. Answer an Inbound Call: Pick up any incoming call on your mobile app as usual.

2. Tap ‘Transfer’ from the Top-Right Corner:

•. Choose a staff member from your contact list, staff list, the dial pad or recent calls.

• Select either Warm Transfer or Blind Transfer based on your handoff needs.

3. Manage Participants (Warm Transfer Only):

• Scroll up the bottom sheet to view call participants.

• Use options to leave, remove others, or end the call for all.

Availability:

HighLevel v3.97.3 and above

LeadConnector v3.97.3 and above

White Labelled apps - Update to be requested