We’ve improved the Trigger Stats experience in the workflow builder so it’s easier to view and understand trigger enrollment activity without leaving the workflow. You can now open a built-in stats view on the trigger itself to quickly see enrollment performance contacts attempted, matched / unmatched based on filtering criteria.

The stats section on each trigger gives you a quick snapshot of how contacts are moving through that trigger. From there, you can open a full dashboard to review attempted enrollments, matched and unmatched contacts, contact-level details, top unmatched reasons, and search results for specific contacts.

Trigger Stats helps you understand whether contacts are entering a workflow as expected and where filters may be blocking enrollment. With this improvement, it’s much faster to spot patterns, investigate specific contacts, and troubleshoot trigger behavior from the builder itself.

You can view the change log for the full trigger stats here - https://highlevel.canny.io/changelog/trigger-stats-for-workflows

We’ve introduced enhanced V2 Public APIs for Email, with expanded capabilities across campaigns, templates, and statistics to enable more powerful and flexible integrations.

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We’ve enhanced both Customer Booked Appointment and Appointment Status workflow triggers to support guest contacts. You can now choose who gets enrolled when an appointment-based trigger fires: Contact only, Contact and Guests, or Guests only.

When the trigger runs, the system checks who is attached to the appointment at that moment and enrolls records based on the option you selected. If you choose Contact and Guests, the workflow runs once for the primary contact and once for each guest. If you choose Guests only, the primary contact is skipped.

Appointment workflows were previously limited to the primary contact, which made it hard to automate reminders, confirmations, and follow-ups for multi-participant appointments. This update closes that gap and lets you message the right people automatically.

We’ve launched a brand new Reviews Overview Dashboard in Labs to give you deeper insights into your reputation performance—all in one place.

Track average ratings and total reviews over time

Visualise trends with interactive charts (monthly/yearly views)

Filter data by specific pages and review sources

Get more granular insights into where your reviews are coming from

Instantly generate concise AI summaries of customer feedback

Filter by selected sources, pages, and date ranges

Understand customer perception with positive, negative, and neutral breakdowns

Apply custom date ranges across all widgets for deeper analysis

Do drop a feedback in Labs or reach out to us directly at reputation@gohighlevel.com or reshma@gohighlevel.com

Improved border settings in Page Builder to give you more control and a more consistent editing experience.

This update replaces older border controls with one improved border settings panel across supported elements.

Hey there! 👋

We've shipped a round of improvements to the Preference Management module based on your feedback. Here's what's new 👇

We've removed the pre-set "One-on-One" subscription type from new configurations. You now start with a clean slate and full flexibility to define categories that actually match your business.

Ever wondered which emails your preference settings apply to? We've added a helpful inline note right on the settings screen — "Preference settings only apply to transactional & notification emails." No more guesswork. 🎯

Made a typo? Changed your mind? Subscription category names are now fully editable after creation — no need to delete and start over.

Need more room to be descriptive? The character limit for subscription category names has been bumped up to 100 characters. Name away! 🏷️

We've tightened things up so your preference settings don't get updated accidentally. Changes now require explicit confirmation before saving — so you're always in control. ✅

If all your preference categories are archived, you'll no longer see a blank or confusing screen. We now show a clear, guided zero-state with next steps so you always know where you stand.

→ "One-on-One" type removed from defaults

→ Scope note added for email types

→ Category names editable post-creation

→ Increased to 100 characters

→ Accidental save prevention added

→ Graceful handling for archived preferences

Overview : We've extended the Chat Widget A2P registration flow to support Sole Proprietor accounts, with automatic use case detection and pre-filled templates.

What's new:

Previously: Sole Proprietor accounts had no path through the simplified Chat Widget registration flow and had to be registered through the self-serve flow.

Why it matters: Sole Proprietors can now complete A2P registration through the same quick, streamlined flow available to standard registrations — reducing setup time and compliance risk.

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30th of March, 2026

You can now receive incoming calls even when the caller’s number is hidden (private / anonymous caller ID). This helps you avoid missing real leads who choose not to show their number, while the product still handles those calls in a controlled way instead of blocking them outright.

You can enable this under sub-account settings > Phone system > Voice > Other settings > Inbound calls > Allow private calls

These contacts will be saved with the name "Private caller from <country code> at <timestamp>" along with a tag "private phone number" for easy identification.

TikTok Support in Comment Management. You can now manage and reply to TikTok comments directly inside Social Planner.

TikTok comments now appear alongside other platforms in the Comment Management inbox, allowing:

View TikTok comments alongside other platforms. Reply directly from the unified inbox