Prospecting Tool is now more tightly connected to your CRM.

You can now send new prospects directly into your sales pipelines from the Prospecting Tool — making it easier to move from discovery to deal management without manual steps.

🔍 What’s New

When adding a new prospect, you can now:

🛠 Important: Use Prospecting Inside Sub-Accounts

Your prospect is immediately added to your CRM pipeline and ready for follow-up.

When a prospect is sent to a pipeline:

This makes it easy to track which deals originated from Prospecting and measure its impact on your sales performance.

This is the first step toward making Prospecting deeply integrated with your core CRM — so prospects you generate can be managed, nurtured, and closed in one connected workflow.

happy prospecting :)

Earlier, while creating a template, Admins could assign signature fields only to:

If you were serving a business and wanted to assign the business-side signature to a specific staff member, this was not possible.

Now, Admins can access and assign signature fields to the entire staff list directly within templates.

You can select any team member from the staff list while configuring “To be signed by”.

The selected staff member will be assigned the signature role when the document is used.

This update gives Admins better control and improves multi-user document handling

View/Edit Invoices in a New Tab: You can now open any invoice/estimate in a separate browser tab directly from the 3-dot menu. No more losing your place in the invoice list while editing.

You can now add audio and video content to your courses directly from Media Storage.

Simply import existing media into your course lessons in just a few clicks.

Import Media from Media Storage

Course creators can now:

This enables faster content creation and a more streamlined workflow.

This feature is currently available in Labs under:

"Courses: Import from Media Storage"

You will then see the Import via Media Library option in the lesson creator.

We’ve added native Manus triggers and actions to Workflows, enabling you to create, manage, and automate Manus tasks directly inside HighLevel - without relying on third-party automation tools.

This integration allows you to trigger workflows based on Manus task activity and perform task operations like creating, updating, continuing, fetching, or deleting tasks - all from within GHL.

Manus is a task-based AI system where each task:

• Starts with an initial prompt

• Processes structured AI logic

• Returns a response or output

• Can be continued with additional prompts

Send instructions to Manus

React to Manus task lifecycle events

These triggers initiate workflows when activity happens in Manus:

Triggers fire only when a task is created via a workflow action

Tasks created directly inside the Manus app will not trigger workflow

Manage Manus tasks directly inside workflows:

Store the Task ID returned from “Create Task” in a custom field.

You’ll need it to:

This enables structured, multi-step AI workflows.

Full task details, prompt history, and lifecycle status are available in the Manus dashboard. HighLevel confirms task initiation and returns the Task ID

Use the Get Task action and reference the stored Task ID

Common reasons include:

Check Automation → Workflows → Execution Logs for details

Yes, they follow HighLevel Premium Workflow billing rules

No. AI usage is billed directly by Manus, along with standard automation rates in HighLevel.

We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.

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Business Coaching & Consulting - 1

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Medical - 2

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Medical - Physical Therapy Clinic

Workflow error detection now covers significantly more actions and triggers, catching misconfigurations before they impact live executions.

Expanded Validation Coverage

Enhanced If-Else & Wait Validation

Robust validation checks now fire on save, catching configuration issues at the point of commitment rather than during execution.

12th of February, 2026

Users can now transfer IVR calls from one deskphone to another deskphone. Previously, when a call came in through an IVR flow and landed on a deskphone, there was no way to hand it off to another deskphone user. That limitation is now removed.

The ability to transfer any regular (non-IVR) call from a deskphone to another deskphone continues to work as it did earlier.

During an active IVR call on your deskphone, initiate a transfer and dial your teammate's extension. The call will be routed to their deskphone directly.

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5th of January, 2026

You can now call any teammate who has a deskphone configured by dialing their extension directly. For example, if your teammate's extension is 3001, just dial 3001 from your deskphone to reach them.

Note: Extension-to-extension calling is currently supported on deskphones only. It is not yet available on the web app or mobile app. Support for those platforms is planned for a future release.

AI Builder now supports editing If-Else and Wait actions directly through conversation. Previously, while these actions could be created via AI and other action types could be edited conversationally, modifying If-Else and Wait actions required manual configuration. This update delivers a fully seamless workflow building experience.

Multi-Turn Editing for Complex Actions

Edit workflow logic conversationally without switching to manual configuration. Simply describe the changes you want to make.

These actions involve complex branching logic with numerous permutations, making accurate interpretation of user intent particularly challenging. This update eliminates the need to exit the conversational flow when refining workflow logic—users can now create, iterate, and finalize entire workflows without leaving AI Builder.

AI Builder & Assistant now supports voice input, allowing you to create workflows by simply speaking your requirements aloud or ask any query without the need to type.

works with AI assistant as well.