Follow up on the latest improvements and updates.

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January 19, 2026

new

Quizzes

Quiz Results Page CTA Section Enhancements

🆕 What's New
We've improved the CTA Section of the Quiz Results Page to make configuration faster and smarter, especially for quizzes with multiple tiers (Low/Medium/High). These updates aim to streamline the setup process and improve the end-user experience.
✨ Key Highlights
1) Default Values by Tier:
When setting up a CTA for the first tier (e.g., Low) of a category, the Section Content
, CTA Name
 and CTA Link
 will now automatically populate as default values for the remaining tiers (Medium and High). This ensures faster configuration with fewer repetitive actions.
2) Smarter Display Logic:
If the CTA Name
 or CTA Link
 is left blank for a tier, the CTA button will be hidden, and only the associated content will be shown. This allows for a cleaner presentation when CTAs are not needed.
3) Applies to New and Existing Quizzes:
New Quizzes
: All new quizzes will use this behaviour by default
Existing Quizzes
: Changes will only apply after the quiz is re-saved in the builder
⚙️ How It Works
In the quiz builder, configure the CTA for the first tier (e.g., Low)
The CTA Name and Link will auto-fill as defaults in the other tiers of the same category
If you choose to leave either field blank in any tier, the CTA button will not appear for that tier
For older quizzes, make sure to save them again to apply these enhancements
📝 Notes
These enhancements aim to reduce setup friction and give creators more control over when and how CTAs are shown in the results. Simple, clean, and smarter quizzes ahead! 🚀

January 19, 2026

new

improved

Calendar

Enhanced Privacy for Third-Party Events When Using “Login As”

Overview

We’ve enhanced calendar privacy when accessing accounts via the

functionality. Third-party calendar events now consistently respect privacy controls, even when viewed through elevated access.

What’s New

When using

functionality:

The
Hide third-party event details
setting is not shown in
Calendar Settings
or
My Profile
Third-party event details are never displayed and will appear as
Busy
instead
Event details remain visible only to the event owner

The original behavior remains unchanged:

If
Hide third-party event details
toggle is
ON
→ All third-party events show as
Busy
for others in calendar view
If
Hide third-party event details
toggle is
OFF
→ Only
private
third-party events show as
Busy
in calendar view

Why It Matters

This enhancement strengthens privacy and security by ensuring third-party calendar details stay protected across all access methods, while preserving existing calendar behavior for end users.

January 19, 2026

new

GBP + Listings

Publisher Listing Force Sync Feature

Overview

We're excited to introduce Force Sync — a powerful new capability that allows users to manually prioritize their business listing updates across publishers. This feature is particularly useful when listing updates are stuck or delayed for an extended period. Force Sync signals the listing engine to prioritize the update process, helping expedite updates that would otherwise take weeks to process.

Key Features

Manual Synchronization Control
Force Sync Availability:

Yext Integration: Available at Entity Level and Publisher Level (individual publishers)
Uberall Integration: Available at Entity Level (all publishers)

How It Works

Navigate to the Listings tab and select the entity
Choose sync scope:
Entity Level: Sync with all publishers (e.g., Bing, Google, Apple Maps)
Publisher Level: Sync with selected publisher only
Click Request Force Sync
Confirm the action
Receive instant confirmation notification

Benefits

Prioritizes your listing updates in the publisher's queue
Particularly helpful when updates are stuck or delayed for extended periods
Updates will be prioritized for syncing, though exact timing depends on the publisher

Why This Matters

Faster Processing: Prioritizes stuck or delayed listing updates instead of waiting weeks
Control: Gives users ability to flag urgent updates for priority processing
Reduced Delays: Helps resolve situations where updates are taking unusually long
Client Value: Demonstrates proactive approach to managing listing synchronization issues

January 19, 2026

new

improved

Calendar

Services (v2) - 🚀 Service Booking Public API is Now Live

We’re excited to announce that the Service Booking Public API
 is now live 🎉  
This release enables developers and partners to programmatically create, manage, and retrieve service bookings—unlocking deeper integrations and automation around service-based scheduling.
---
📦 What’s Included
The Service Booking Public API
 supports the complete booking lifecycle:
1. Get All Service Bookings
: Retrieve service bookings within a selected date range, with an optional filter of service location.  
Docs:
https://marketplace.gohighlevel.com/docs/ghl/calendars/get-service-bookings
2. Create Service Booking
: Create new service bookings with support for multiple services, add-ons, and other booking-related details.  
Docs:
https://marketplace.gohighlevel.com/docs/ghl/calendars/create-service-booking
3. Get Service Booking by ID
: Retrieve detailed information about a specific service booking, including services, assigned staff, add-ons (if any), and assigned resources.  
Docs:
https://marketplace.gohighlevel.com/docs/ghl/calendars/get-service-booking-by-id
4. Update Service Booking
: Update existing service bookings, including time, service location, status, services, and other booking details.  
Docs:
https://marketplace.gohighlevel.com/docs/ghl/calendars/update-service-booking
5. Delete Service Booking
: Delete a service booking. This action will also remove all events associated with the booking.  
Docs:
https://marketplace.gohighlevel.com/docs/ghl/calendars/delete-service-booking
---
💡 Why This Matters
With the Service Booking Public API
, developers can:
Build custom booking flows
 for service-based businesses  
Seamlessly sync service bookings
 with external systems  
Automate booking creation, updates, and cancellations
This release makes service scheduling more flexible
, extensible
, and scalable
 for our ecosystem.
---

January 17, 2026

new

Introducing New Templates

We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.
List of New Templates
------------------------------------------------------
🚀 3 New Website Templates Published
  🚀
------------------------------------------------------
Beauty & Fashion - 1
Real Estate - 1
Travel & Hospitality - 1
------------------------------------------------------
🚀 1 New Store Templates Published
  🚀
------------------------------------------------------
Fitness Equipment - 1
------------------------------------------------------
🚀 1 New Funnel Templates Published
  🚀
------------------------------------------------------
Marketing Agency - 1
------------------------------------------------------
🚀 1 New Email Templates Published
  🚀
------------------------------------------------------
Business Coaching & Consulting - 1
-----------------------------------------------------
🚀 1 New Form Templates Published
  🚀
-----------------------------------------------------
Travel & Hospitality - 1
-----------------------------------------------------
🚀 1 New Survey Templates Published
  🚀
-----------------------------------------------------
Automotive - 1
-----------------------------------------------------
🚀 8 New Social Templates Published
  🚀
-----------------------------------------------------
Beauty & Fashion - 2
Business Coaching and Consulting -2
Home Services - 2
Insurance - 2
-----------------------------------------------------
🚀 5 New Facebook Ad Templates Published
  🚀
-----------------------------------------------------
Finance - 1
Creative - 1
Beauty & Fashion - 1
Automotive - 1
Business Coaching & Consulting - 1
-----------------------------------------------------
🚀 5 New Google Ad Templates Published
  🚀
-----------------------------------------------------
Medical - Mental Health Care Services
Other - Local Church
Real Estate - Architecture Firm
Restaurant & Bar - Craft Brewery
Travel & Hospitality - Short-term Rentals
------------------------------------------------------
📣 1 New Snapshot
 📣
------------------------------------------------------
Health & Wellness - Mental Health Clinic

January 16, 2026

new

New: Rich WhatsApp Media Messaging in Conversations (Labs)

We’ve upgraded WhatsApp conversations in GoHighLevel to support richer, more reliable media messaging, now available through the New Conversations UI (Labs).
This release brings long-awaited WhatsApp capabilities directly into your CRM—making it easier to send media with context, support more file types, and manage assets efficiently without leaving GoHighLevel.
What’s New
Send WhatsApp media with captions
You can now add captions to media messages when sending files on WhatsApp.
This works when:
Uploading files directly from the conversation composer
Attaching files from Media Storage
If you send multiple attachments together, your message text is automatically applied as a caption—so recipients always understand the context of what you’re sending.
Full WhatsApp-supported file types
WhatsApp conversations in GoHighLevel now support all file formats allowed by the WhatsApp Business API, including commonly requested document types.
You can send:
Images: PNG, JPG, JPEG (up to 5MB)
Videos: MP4, 3GP (up to 16MB)
Audio: AAC, AMR, MP3, M4A (up to 16MB)
Documents: TXT, PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX (up to 100MB)
This removes previous limitations where certain files couldn’t be shared via WhatsApp.
Media Storage now works inside WhatsApp conversations
You can browse and attach files from Media Storage directly inside a WhatsApp chat:
Reuse existing assets without re-uploading
Preserve original filenames for a more professional customer experience
Send unlimited attachments from Media Storage
Keep important media from expiring
WhatsApp media can expire over time. With this release, all WhatsApp attachments remain compatible with Add to Documents, allowing you to store important files, images, and customer assets safely inside the CRM.
Improved reliability and stability
Alongside new features, we’ve fixed multiple issues that impacted day-to-day messaging, including:
Media no longer duplicates when replying
Broken thumbnails for documents are fixed
Text and attachments now send as a single, clean message
Filenames no longer appear as “Untitled” to customers
Improved composer layout when sending links and attachments together
How This Helps Your Business
Clearer communication with customers
Captions allow you to explain what a file is and why it matters—reducing confusion and follow-up questions. This is especially useful for proposals, invoices, onboarding documents, and media previews.
Close deals faster with richer conversations
Sharing videos, presentations, spreadsheets, and documents directly in WhatsApp helps you move conversations forward without switching tools—leading to faster responses and better conversions.
Save time with reusable assets
Media Storage lets your team reuse approved files instantly, ensuring consistency across conversations while reducing manual uploads and mistakes.
Fewer errors, less friction
Expanded file support means your team can send what they need the first time—without hitting format restrictions or failed sends that slow down customer interactions.
Build trust with reliable message delivery
More stable media handling and long-term storage through Add to Documents ensure important customer assets don’t disappear—helping you maintain trust and professionalism.
Availability
Available via New Conversations UI (Labs)

January 16, 2026

new

improved

Site Analytics

New Analytics Metrics Added

🆕 What's New?

We’ve introduced new engagement metrics to help you better understand how users interact with your site over a selected time period.

Average Time on Site

Shows the average amount of time users spend on your site during the selected date range (daily, weekly, or custom).
Calculated as total time spent by all users divided by the total number of sessions.
Helps indicate how long users typically stay engaged with your site over time.

Average Session Duration

Displays the overall average time users spend per session across the selected date range.
Calculated as the sum of all session durations divided by the total number of sessions.
Helps measure general user engagement across the site.

Bounce Rate (Under 30 Seconds)

Shows the percentage of sessions where users leave the site within the first 30 seconds after landing.
Calculated as the number of sessions that ended within 30 seconds divided by total sessions, multiplied by 100.
Helps identify short-lived or low-engagement sessions, often caused by unmet expectations, slow load times, or irrelevant content.

How It Works

Open Site Analytics
Select the Average Time on Page view
Time spent is calculated per site visit
Data is aggregated and displayed as averages, medians, and trends

Why It Matters

Identifies strong and weak engagement points across funnels, websites, and webinars
Provides clearer signals for content, UX, and design optimization
Reduces guesswork when improving retention and conversions
Enables data-backed decisions using real user engagement behavior

January 16, 2026

new

improved

URL Redirects

URL Redirect UI/UX Revamp!

🆕  What's New?
We’ve launched a revamped URL Redirect interface with an improved, intuitive user experience, making it easier to set up and manage 301 redirects. This update also introduces support for full domain-level redirects to external domains not connected to your account.
⚙️ How it Works?
1.
Refreshed UI
: Users can now select a source domain and choose to redirect either a Specific Path or the Entire Domain using a clean, guided popup interface.
2. 
Smart Target Options
: For Entire Domain redirects, users can now
Choose from existing connected domains.
Or select Custom Domain, allowing redirection to an external domain not previously connected.
Upon selecting Custom Domain, a new field appears to input a valid domain or subdomain (e.g., example.com or sub.example.com). Paths like /about are not accepted.
3. Target Destination Options:
 Redirects can point to
Custom URL (for specific paths)
Funnel Step
Website Page
4. Live Previews:
 Dynamic previews help users understand how their redirect will behave.
5. Edit Flow: 
After creation, only the target values can be edited—source configuration is locked to prevent accidental changes.
6. Validation & Error Handling:
 Inline validations catch invalid URLs, duplicate redirects, and unsupported formats in real-time.
🎯 Why it Matters?
Teams now have the flexibility to redirect entire domains to external destinations without needing to add them to the platform. The improved flow, live previews, and smart defaults reduce errors and confusion, while the streamlined setup saves time and removes the need for developer involvement.
📌 Important Notes
All existing redirects will continue to work as they do today. This update is available to all accounts by default and does not require any manual enablement.

January 15, 2026

new

improved

Automations

Workflow Updates: Enhanced "Opportunity Changed" Trigger

What's New
The Opportunity Changed trigger now supports event-based operators. Previously, this trigger worked as a filter—firing for any change on opportunities matching specific field values. Now, with Has Changed and Has Changed To operators, you can trigger workflows only when a specific field actually changes.
New Operators for Standard Fields
New Operators for Custom Fields
Why This Matters
Previously, setting a trigger with "Assigned To = John" would fire on every update to John's opportunities—notes, lead value, tags—creating unintended triggers. Now, with "Has Changed To," you can trigger only when the Assigned To field changes to a specific user, ignoring all other updates.
How to Use
Add or edit an Opportunity Changed trigger, select your field (standard or custom), and choose from the new operators. Existing workflows default to "Equals" behavior, nothing breaks.

January 15, 2026

new

improved

Calendar

🧱 Schedules API Now Available with Full Docs

🧭 Overview

We’re excited to release a comprehensive set of

Schedules APIs

and

documentation

, enabling users to create, manage, assign, and query schedules/staff availability across calendars programmatically. These APIs unlock deeper automation, powerful integrations, and precise availability control for teams and users at scale.

🚀 What’s Included

🛠️

Core Schedule Management

Full
CRUD
support for creating and managing schedules
Define
rule-based availability
(weekday rules and date-specific overrides)
Support for multiple availability intervals per day

🔍 Discovery & Administration

Searchable
and filterable schedules list
Pagination
and
filtering
, built for admin dashboards, bulk tools, and analytics

🔄 Schedule–Calendar Associations

APIs to dynamically
assign or un-assign schedules
from calendars
Validations to prevent invalid or cross-location schedule assignments
Safe handling to avoid orphaned or disconnected calendars

📅 Event Calendar Support

Dedicated APIs for
managing event calendar
-specific availability
Automatically handles schedule creation and updates for event-based use cases

🎯 Why This Matters

Provides teams with full
programmatic
control over schedules and their relationships with calendars
Helps agencies and locations
manage availability
across large teams and multiple locations
Supports
dynamic schedule updates
based on workflows, staffing changes, or external systems
Ensures scalable, consistent scheduling logic across the platform

→