Conversation Views let you save your most-used conversation filters as reusable views, so you can switch focus instantly without rebuilding filters every time. This feature is ideal if you regularly check the same sets of conversations, e.g.

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We’ve enhanced the New Conversations UI to give you clearer visibility into your unread conversations and eliminate confusion when tracking conversation timelines.

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You can now see the unread conversation count for each inbox.

📍 Note: You can enable the New Conversations UI from Labs, by enabling CRM Redesign: Conversations and Contacts Page Upgrade (Beta)

We've leveled up how AI Builder handles Wait steps, making them more reliable, predictable, and capable of handling complex multi-step requests in a single prompt.

You can now describe intricate, multi-layered wait logic in a single prompt and AI Builder nails it.

"Add a wait with a delay of 3 minutes, then another with a delay of 10 hours, then another but only run it on Tuesday-Thursday between 10am-5pm, then add an SMS and then wait for reply with a timeout of 10 minutes."

AI Builder correctly generates all wait types: time delays, business hour windows, and reply-based waits with timeouts, all properly configured.

Negative/invalid values blocked, units normalized, extreme values capped and "years" intelligently interpreted as days.

Simple delays and time window phrasing produce time based waits. Timeout branches only appear when you explicitly request them.

Time waits enforced as single path. Accidental multi path nodes auto corrected with no broken transitions.

Timezone fields populate correctly. Multi path wait types always include configured timeout values.

Complex automation logic that previously required manual configuration can now be generated instantly through natural language, saving time and eliminating common errors.

We’ve increased the maximum number of messages a bot can send within a single conversation for and bots.

The limit has been raised from , allowing bots to continue longer and more complex conversations without stopping unexpectedly.

This update improves reliability for advanced Conversation AI use cases where conversations naturally require more back-and-forth.

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No additional setup is required.

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Previously, bots frequently hit the message limit, causing conversations to stop and requiring manual admin intervention.

With the increased limit, bots can sustain longer conversations more reliably.

This helps:

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This helps you plan Stories ahead, get a mobile reminder, and finish posting inside Instagram with stickers, links, music, or trending audio.

Users can:

Download Mobile App QR if you don't have the app from the "Download App" CTA

2) 🚀 Mobile Push Notification Workflow

At the scheduled time, Social Planner triggers a push notification.

Tapping it automatically:

Users can then add Instagram native elements such as music, stickers, links, and trending audio before publishing manually.

This feature allows users to:

We’ve introduced Analytics for External Tracking, giving users native visibility into visitor behavior on externally hosted sites and forms (both native and HTML-based).

This release adds a centralized analytics dashboard to track page views, form views, responses, and completion rates, with detailed filtering and audience breakdowns.

Users now get a dedicated analytics view with:

Analytics can be refined using filters for:

This allows users to isolate performance without unnecessary noise.

Aggregated, anonymized insights include:

A new All Forms section provides:

The is now , , and , delivering a significantly improved user experience.

We’ve modernized the layout with a , removing ad-hoc flexibility to prevent future inconsistencies. Alongside this, several technical improvements eliminate legacy issues and improve long-term scalability.

Settings → Labs → Toggle on “Revamped Integration Page”

This update removes UI inconsistencies, improves discoverability, and significantly enhances performance. The legacy page also had multiple stability issues and was not scalable in supporting new integrations.

Home page:

Search on integration page:

Manage account modal: Google/Slack/Tiktok Messaging

Form listing modal:

Form mapping modal:

We’ve shipped multiple backend performance optimisations across Dashboards and Custom Reports to reduce redundant API calls, improve load times, and enhance overall responsiveness across navigation and builders.

These optimisations significantly reduce unnecessary network requests, resulting in:

These updates are backend-only performance enhancements and do not introduce any UI or workflow changes for users.

The new Contact List View and SmartList 2.0 have been fully launched to all customers, following their Beta phase post-LevelUp.

This major enhancement simplifies the overall experience by bringing sorting, field management, and advanced filtering into one unified workflow. The SmartList sharing experience has also been reworked to provide more granular control over access and permissions.

Marketing Audits are no longer just reports — they’re now configurable, repeatable, and trackable over time, giving you a clearer story and better decision-making power.

🔍 What’s New

System requires correct NAP, Website and Google Business Profile. So before generating your first audit, you now get full control to confirm the most important inputs.

This ensures audits start with accurate NAP + the right Google profile from day one.

Made changes to your website, GBP, listings, or tracking setup? You can now refresh the audit instantly

Always see the most up-to-date view of your online presence.

Marketing Audits are no longer static. We now store all previous audit reports for up to 12 months

Use the Report Timeline to:

Perfect for tracking progress, proving improvements, and reviewing trends.

Sharing audits just got more flexible.

(Your account language stays unchanged.)

From the three-dot menu → Settings, you now control how future audits behave.

Marketing Audits are no longer just reports — they’re now configurable, repeatable, and trackable over time, giving you a clearer story and better decision-making power.

Please feel free to reachout for any suggestions at prospecting@gohighlevel.com

Book a 1-1 call with the team on any ideas / suggestions etc