You can now trigger workflows when a customer replies through an . This enhancement allows you to:

This makes automation cleaner, more flexible and easier to configure for unified chat setups.

Inside the trigger:

Go to: from the filter options and you will now see:

Selecting activates additional filtering options specific to unified chat widgets.

2️⃣

Once you select , two additional filters appear:

. is with dropdown options:

This allows you to decide whether the reply should come from:

. Contextual Third-Level Filter (Dynamic)

, the next filter changes dynamically:

If: , you will see:

> dropdown listing only All-in-One chat widgets

If: = Live Chat you will see:

> dropdown listing All-in-One Live Chat configurations

This ensures you only see relevant widget options, no unrelated chat setups appear.

Now, the workflow will only run when configuration.

We’re excited to roll out the for (Services v2)! This enhancement gives you more control and flexibility when writing service descriptions and allows users to create more , and .

With the new editor, you can enhance service descriptions using rich formatting tools, including:

This enhancement not only boosts visual appeal but also improves how customers understand the offerings on the booking page.

What's New?

• TTL-aware magic links: Replaced permanent community login links (from Agency Dashboard) with short-lived links to prevent unauthorized access.

• Session Expiry: Users can now choose to invalidate all active sessions across devices during any password change or reset.

Fixes:

• User enumeration prevention: Standardised error responses across Login, Forgot Password, and OTP flows to prevent attackers from verifying if an email exists in our system.

• Users V1 update API: Added XSS payload sanitisation and limiting updates to an approved list of fields to prevent unintended modifications.

Next Steps:

• Enforcing Strong Password Policy: Backend enforcement is next. It is already rolled out partially, with the UI enforcing the new policy on all apps.

Managing date-specific availability just got a whole lot easier across .

Previously, you could add date-specific hours for only one date at a time — making it slow and repetitive to configure availability across multiple days.

You can now select and apply the same availability hours in one go.

You can now:

When you select multiple dates, the system automatically groups together to make them easier to manage.

If you select , and :

Each group can be edited or deleted independently later.

Prospecting Tool is now more tightly connected to your CRM.

You can now send new prospects directly into your sales pipelines from the Prospecting Tool — making it easier to move from discovery to deal management without manual steps.

🔍 What’s New

When adding a new prospect, you can now:

🛠 Important: Use Prospecting Inside Sub-Accounts

Your prospect is immediately added to your CRM pipeline and ready for follow-up.

When a prospect is sent to a pipeline:

This makes it easy to track which deals originated from Prospecting and measure its impact on your sales performance.

This is the first step toward making Prospecting deeply integrated with your core CRM — so prospects you generate can be managed, nurtured, and closed in one connected workflow.

happy prospecting :)

Earlier, while creating a template, Admins could assign signature fields only to:

If you were serving a business and wanted to assign the business-side signature to a specific staff member, this was not possible.

Now, Admins can access and assign signature fields to the entire staff list directly within templates.

You can select any team member from the staff list while configuring “To be signed by”.

The selected staff member will be assigned the signature role when the document is used.

This update gives Admins better control and improves multi-user document handling

View/Edit Invoices in a New Tab: You can now open any invoice/estimate in a separate browser tab directly from the 3-dot menu. No more losing your place in the invoice list while editing.

You can now add audio and video content to your courses directly from Media Storage.

Simply import existing media into your course lessons in just a few clicks.

Import Media from Media Storage

Course creators can now:

This enables faster content creation and a more streamlined workflow.

This feature is currently available in Labs under:

"Courses: Import from Media Storage"

You will then see the Import via Media Library option in the lesson creator.

We’ve added native Manus triggers and actions to Workflows, enabling you to create, manage, and automate Manus tasks directly inside HighLevel - without relying on third-party automation tools.

This integration allows you to trigger workflows based on Manus task activity and perform task operations like creating, updating, continuing, fetching, or deleting tasks - all from within GHL.

Manus is a task-based AI system where each task:

• Starts with an initial prompt

• Processes structured AI logic

• Returns a response or output

• Can be continued with additional prompts

Send instructions to Manus

React to Manus task lifecycle events

These triggers initiate workflows when activity happens in Manus:

Triggers fire only when a task is created via a workflow action

Tasks created directly inside the Manus app will not trigger workflow

Manage Manus tasks directly inside workflows:

Store the Task ID returned from “Create Task” in a custom field.

You’ll need it to:

This enables structured, multi-step AI workflows.

Full task details, prompt history, and lifecycle status are available in the Manus dashboard. HighLevel confirms task initiation and returns the Task ID

Use the Get Task action and reference the stored Task ID

Common reasons include:

Check Automation → Workflows → Execution Logs for details

Yes, they follow HighLevel Premium Workflow billing rules

No. AI usage is billed directly by Manus, along with standard automation rates in HighLevel.

We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.

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Medical - Physical Therapy Clinic