Changelog

Follow up on the latest improvements and updates.

RSS

🚀 Overview
We’ve enhanced dashboards and custom reports to persist date ranges and filter selections per user.
The system now remembers the date range and filters you select. When you refresh the page or return later, your selections remain exactly as you left them.
✨ What’s New
Dashboard Updates
• Dashboard date range now saves automatically per user
• Widget dropdown values now persist based on user selection (no longer defaulting to the first pipeline value)
• Selected values remain saved until manually changed
• AI Summary now reflects the selected pipeline instead of always using the first pipeline in the dropdown
• If a saved filter (such as a pipeline) is deleted, we automatically select the first available option
• Duplicated dashboards retain relevant date and filter settings
• Introduced comparison date range on a dashboard level date filter - which will also be applicable to general widgets
• Widget level comparison will take preference over dashboard level if explicitly mentioned
Custom Reports Updates
• Custom reports now follow the same persistence logic as dashboards
• Dropdown values are saved for all users when the report creator clicks “Save”
• Email sharing sends a snapshot of the report values at the time of email generation
• Subsequent report changes do not impact already sent emails
• Introduced comparison date range for custom report builder - which will also be applicable to general widgets
• For custom report builder, widget level comparison will take preference over report level if explicitly mentioned
📝 Important Notes
• Widget-level date settings can still differ from the dashboard date
• Snapshot restores do not copy user-specific preferences
💡 Why This Matters
You no longer need to reset filters every time you open a dashboard. Your reports stay consistent, and previously sent emails won’t change even if you update filters later.
We’ve enhanced Competitor Analysis to support virtual and service-area businesses, making it easier to track competitors that don’t have a physical storefront.
✨ What’s New
1. Add Virtual Businesses Manually
You can now add competitors using:
  • Virtual addresses
  • Service areas
  • Website URLs
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Perfect for:
  • Online-only businesses
  • Service-area businesses
  • Franchise or multi-region brands operating remotely
2. Seamless Search Experience
  • Improved competitor search flow:
  • Start typing a business name
  • Get instant suggestions in a dropdown list
  • Select from the list to auto-populate details
  • Faster and more intuitive competitor onboarding.
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3. Expanded Analysis Coverage
Virtual competitors are now included in:
  • Ratings comparison
  • Reviews benchmarking
  • Keyword share tracking
  • Overall competitive insights
🎯 Why This Matters
Previously, Competitor Analysis relied on physical Google Maps locations, which meant:
  • Virtual or remote businesses couldn’t be tracked
  • Online-only competitors were missing from analysis
  • Insights were incomplete for digital-first markets
With this release, you can now:
  • Track any competitor — physical or virtual
  • Get more accurate insights for your niche
  • Compare performance across both online and local markets
🛠 Where to Find It
Reputation → Competitor Analysis → + Add a Virtual Business Manually
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Screenshot 2026-03-09 at 11
Screenshot 2026-03-09 at 11
Screenshot 2026-03-09 at 11
Questions? Suggestions? Ideas to improve Reviews Management?
Drop us a line at reputation@gohighlevel.com or share on our Ideas board — we’re listening!
We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.
List of New Templates
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🚀
1 New Website Templates Published
🚀
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Other - 1
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🚀
1 New Email Templates Published
🚀
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Legal - 1
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🚀
1 New Form Templates Published
🚀
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Financial - 1
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🚀
1 New Survey Templates Published
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Home Services - 1
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🚀
4 New Social Templates Published
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Health & Wellness - 2
Financial - 2
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🚀
3 New Facebook Ad Templates Published
🚀
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Business Coaching & Consulting - 1
Finance - 1
Beauty & Fashion - 1
Accounting Services - Facebook Ad
Assisted Living Facility - Website
Financial Advisor - Social
Financial Investor - Form
Immigration Attorney - Email
Modeling Firm - Facebook Ad
Solar Quote Request - Survey
Tutor - Facebook Ad
Wedding Photographer - Social
You can now export email performance data directly from the Email Stats section as a CSV file.
What’s New
  1. Users can generate exports for:
  • All campaigns
  • Email marketing campaigns only
  • Workflows only – at an individual email action level
  • Bulk actions only
2. The exported CSV is sent via email as a secure download link, valid for 30 days, making it easy to access and share.
3. All exports include key performance metrics such as deliveries, opens, and clicks.
4. Recent Downloads section under settings to easily track downloads made in last 30 days.
🚀
Impact
  1. Simplifies performance analysis across campaigns and workflows
  2. Makes it easier to download, share via email, and report on email marketing results
How to Use It
  • Ensure you have enabled it in
    Labs
image
  • Navigate to Marketing →
    Email
  • Click on the
    Statistics
    tab
  • Click
    Export
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  • Add the email address(es) where you want to receive the file and proceed
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  • To access past exports, go to Settings →
    Recent Downloads
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Overview
In workflows using the Assign to User action with Split Traffic, deactivated or deleted users were not revalidated at runtime. This could cause contacts to be assigned to inactive users, leading to missed follow-ups.
What’s new
The Assign to User action now validates each user’s status when the step runs and skips any inactive or deleted users.
What’s changed
If a user in the configured Split Traffic list is no longer active, they are excluded from assignment at execution time.
Additional Notes
  • The existing split distribution order does not reset. Traffic continues to distribute as if the deleted user never existed.
  • If only one user was configured and that user is deleted, the step is skipped.
What’s new?
Sticky Notes 2.0 is now available in the Standard Builder. Previously available in the Advanced Builder, you can now add images/logos, color-code branches, and leave rich annotations directly inside your workflows workflows.
How it works
Use the Sticky Note tool on the Builder canvas to drop notes anywhere in your workflow. Customize with colors, formatted text, and embedded images or links. Resize and position them to label sections or branches.
How to use it
  • Open a workflow in Standard Builder.
  • Click Sticky Note from the left toolbar.
  • Add text, choose a color, and optionally embed an image or logo.
Why we built it
Teams using workflows needed better collaboration and context-sharing. Now you can brand workflows, leave setup instructions, and document logic directly on the canvas - without switching tools.
Additional Note
  • Sticky Notes are visual only and do not affect automation logic.
Preview:
Kapture 2026-03-06 at 20
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What's New
After AI Builder generates a workflow, a new To Do List now surfaces in every action and trigger that still needs human input - so nothing gets missed before your workflow goes live.
Built on top of the existing Workflow Highlights system, the checklist consolidates all incomplete items into one actionable view.
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How It Works
  1. Generate a workflow using AI Builder.
  2. A To-Do List automatically appears, highlighting every action or trigger that requires your input.
  3. Click the pencil icon next to any item to jump directly to that step on the canvas.
  4. Complete the required fields and your workflow is ready to publish.
Why This Matters
Certain inputs require a human decision, connecting integration credentials, selecting an account, choosing a pipeline, or defining which step to wait for. The To-Do List makes these gaps visible upfront, reducing the risk of incomplete workflows going live and affecting contacts or system performance.
👀
What’s New?
  1. Added
    Conversion Location
    selection at Ad Set level:
  • Instant Forms (default)
  • Website
  • Website and Instant Forms
image
  1. Introduced
    Dataset (Pixel)
    selection (required for Website & Hybrid).
  2. Added
    Conversion Event
    dropdown for both website and Hybrid(Instant form and Website).
  3. Added
    Destination URL field
    at Ad level (required for Website & Hybrid).
  4. Hybrid support now allows both
    Lead Form + Website URL
    in the same ad.
👷
How It Works:
  1. Select Objective: Lead Generation.
  2. At Ad Set level, choose Conversion Location:
  • Instant Forms
    > Lead form only (existing behaviour).
  • Website
    > Requires Dataset + Conversion Event.
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  • Website & Instant Forms
    > Requires Dataset + Conversion Event.
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  1. At Ad level:
  • Website > Destination URL required.
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  • Instant Forms > Lead Form required.
  • Hybrid > Both required and then Meta optimises which one to show to users as per their optimisation engine rules.
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  1. Publish is blocked if required fields are missing.
Why It Matters:
  • Brings HL closer to
    Meta Ads Manager parity
    .
  • Enables
    website-based lead optimization
    using Pixel events.
  • Supports
    hybrid lead collection
    (Website + Instant Forms).
  • Improves performance flexibility for advanced advertisers.
📝
Notes:
  1. Conversion Location cannot be changed after publish (Meta limitation).
  2. Instant Forms remains default for backward compatibility.
  3. Reporting adapts dynamically based on selected conversion location.
We’ve improved the Agency Dashboard Usage Export to give you clearer visibility into potential revenue leakage caused by rebilling being turned off at the sub-account level.
What’s New
The “Costs” sheet in the Usage Export file now includes a new column that shows the Rebilling Status (Enabled/Disabled) for each product per sub-account.
This enhancement applies at the product level, allowing you to see rebilling configuration alongside actual usage costs.
What Problem This Solves
Previously, agencies had no easy way to identify:
  • Sub-accounts generating usage costs where rebilling was disabled
  • Products consuming wallet credits or direct costs without being passed through
  • Prior month usage that resulted in absorbed expenses
  • Revenue leakage caused by configuration gaps
Because this visibility was not available in filters or dashboard views, agencies had to manually cross-reference settings across multiple screens — making the process time-consuming and error-prone.
How You Can Use It
With this update, you can now:
  1. Before exporting report, turn off toggle "Include only rebilled transactions" then Export the Usage Report from the Agency Dashboard
  2. Open the “Costs” sheet
  3. Filter by Rebilling Status = Disabled
  4. Identify high-usage sub-accounts where costs are being absorbed
  5. Use filters or pivot tables to:
  • Calculate total absorbed costs
  • Analyze by product
  • Review by sub-account
  • Quantify missed revenue opportunities
This makes it significantly easier to detect configuration issues and take corrective action quickly.
Why This Matters
  • Prevents Revenue Leakage – Quickly identify costs not being rebilled
  • Improves Profitability Tracking – Understand true margins per sub-account
  • Reduces Manual Audits – No more cross-checking rebilling settings separately
  • Supports Better Financial Decisions – Act on real usage data with clarity
This is a fast, actionable enhancement designed to give agencies immediate control over absorbed usage costs while more advanced dashboard-level reporting improvements are in development.
🧭 Overview
We’ve improved how appointment status changes behave when marked as
Showed
or
No
Show
.
Previously, updating these statuses would upload the event to connected calendars (Google, Outlook, iCloud), which triggered external
event update emails
to attendees — even though nothing meaningful had changed from their perspective.
With this update, marking an appointment as Showed or No Show will no longer push updates and emails to third-party calendars.
🚀 What’s Changed
✅ No Event Update Emails for “Showed” or "No Show"
Changing the status to "
Showed
" or "
No Show
"will no longer trigger external update emails.
✅ Internal Tracking Still Works as Expected
Status changes are still reflected inside the system for reporting, and automation logic — only external calendar updates has been adjusted.
🎯 Why This Matters
  • Prevents unnecessary “Appointment Updated” emails
  • Avoids confusion for customers
  • Keeps external calendar behavior clean and intentional
  • Ensures status tracking remains operational, not customer-facing
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