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To keep our pricing aligned with current carrier costs and ensure continued deliverability across global destinations, we're updating career fee rates for the following countries.

Applies to US messaging traffic via Verizon network.

These updates come directly from our downstream carriers in response to changing delivery costs across global telecom networks.

Updating our rates ensures:

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We know how important transparency is when it comes to billing. We’re committed to keeping you informed and making these changes as smooth as possible. If you have any questions, please reach out to our support team.

Getting started takes just a few steps:

For full setup instructions, refer to the help article: link

Once connected, Mercado Pago can be used across all supported sales channels. You can also turn it on or off at specific places using our configure provider feature

We are introducing a triggers / instructions to enhance how Conversation AI interacts with the Knowledge Base (KB).

With this update, users can define explicit triggers or instructions for when the AI should use the Knowledge Base, giving more control over response accuracy and reducing cases where the AI misses KB or relevant information.

By default, nothing changes for existing setup. The current behaviour where the AI agent decides when to use the KB remains unchanged unless triggers are configured.

Additionally, we’ve

We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.

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Beauty & Fashion - 1

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Travel & Hospitality - 1

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Marketing Agency - 1

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Real Estate - 1

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Other - 2

Medical - 2

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Beauty & Fashion - Tailor

Automotive - Emergency Roadside Service

Travel & Hospitality - Cabin Rental

Restaurant & Bar - Bakery Shop

Real Estate - Title Company

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Automotive - Car Rental Agency

9th of April, 2026

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You can now make voice calls directly from GHL using a phone number you already own, no need to purchase a GHL number first. This removes the biggest barrier to getting started with voice calling.

Previously, you had to buy a phone number before you could make a single call. Now, you can verify an existing number and start calling in under a minute.

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You can now import content from an existing course directly into another course within the Courses Builder—making it faster and easier to reuse proven content without starting from scratch.

All imported items are added to the destination course and are ready for immediate editing.

by reusing existing content

for standardized curriculum

when building similar courses

—bring in anything from a single lesson to a complete course structure

With Instagram Post Sync, you can automatically import your past posts into Social Planner and manage everything, past and future from a single place. No more manual recreation. No more switching tools. Just one complete view of your Instagram presence.

Automatic Instagram Post Sync Sync your Instagram posts from the last 30 days automatically.

Supports:

Your content is imported directly into the planner, ready for viewing and analysis.

Track engagement metrics like:

Insights refresh every 24 hours, keeping your analytics up to date.

View and manage:

All in one place making it easier to track performance and streamline reporting.

Stay informed with:

Ensures a smooth and reliable syncing experience.

💡 Why it matters

📝 Notes

We’ve improved the drag-and-drop experience in the builder for Forms, Surveys, and Quizzes.

With this update, moving elements feels smoother and more intuitive. You’ll now see a subtle gray shadow while dragging elements, along with automatic scrolling when working on longer builds.

This release introduces key enhancements to the Facebook integration to improve usability and message context enhancements. Users can now easily search and select Facebook Pages and Ad Accounts, and gain better visibility into message origins through ad image support in Click-to-Messenger flows.

We've introduced a new Mixed Use Case option in the Chat Widget A2P registration flow, allowing businesses to collect separate marketing and informational consent through a single widget.

Businesses that needed to send both marketing and informational messages had no path through the Pre-Built Chat Widget flow and were forced to use the Self-Serve flow, which carries higher compliance risk and rejection rates.

Mixed use case campaigns can now be registered through the same quick, streamlined Chat Widget flow — with built-in consent separation, locked disclosures, and reduced rejection risk.