Changelog
Follow up on the latest improvements and updates.
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new
Prospecting
Service Area Business (SAB) support in Prospecting
You can now search, add, and generate full marketing audit reports (including heatmaps) for Service Area Businesses (SABs) — unlocking prospecting for businesses without a storefront.
What’s New
1. Search & discover Service Area Businesses (SABs)
- You can now search SAB prospects directly in the Prospecting Tool
- For any keyword search, your prospecting tool will start surfacing SAB prospects in search results like any other, no learning curve!
- Powered by a new search approach (beyond Google’s standard API) to surface businesses that previously couldn’t be found
- Supports businesses that operate without a physical storefront
2. Add & audit SAB Prospects
- SAB prospects can now be added seamlessly, even without a visible address
- You can generate full Marketing Audit Reports for them — just like any other business
3. Accurate GBP scoring for SABs
- We’ve ensured how audits evaluate businesses without a storefront.
- The Business Address parameter is now excluded for SABs
- In the GBP Address section, you’ll see:
- Not applicable (service-based business)”
- No misleading red/green indicators
- Updated scoring note: “Scores are adjusted based on business type. Businesses without a storefront aren’t evaluated on ‘Business address’.”
4. Heatmaps now work for SABs
- Removed previous restrictions that blocked heatmap generation for service-based businesses when added via manual virtual add flow
- You can now generate Local SEO Heatmaps for SABs
Why this matters
- Unlocks a massive segment of businesses (plumbers, HVAC, cleaning services, consultants, etc.)
- No longer blocked by missing addresses or Google API limitations
- Enables accurate audits and scoring for real-world business types
What this Fixes
Previously:
- SABs were often not searchable, required manual entry
- Address-based logic caused incorrect scoring
- Heatmaps were not supported for SABs
- Many valid prospects were simply missed in Prospect search
Now:
- SABs are fully supported inside prospecting search and marketing audit aware
- Expands prospecting from storefront-based businesses to true local service markets
Problem Statement
When AI generates schema markup, the form view only renders fields it has UI definitions for — any unsupported fields are silently dropped. Users see an incomplete schema with no indication that fields are missing or how to access them.
What We Did
Added a contextual warning banner in the form view that appears when a schema contains fields the form view can't render.
Warning appears per schema, only when unmapped fields exist
- "View details" expands to show the exact field names (with dot notation for nested fields, e.g., estimatedCost.value)
- Shows first 5 fields with a "+X more" indicator if the list is long
- Includes a clickable "JSON view" link to switch directly to full editing
- Warning dynamically recalculates — if fields get mapped in future updates or the user removes them, the banner disappears automatically
Modules Impacted
- Website/Funnel builder
Benefits
- Transparency: Users now know exactly which fields exist but aren't visible in form view
- Guidance: Clear direction to switch to JSON view for full editing
- No disruption: Fully mapped schemas are completely unaffected
How to Use
- Add schema using AI or JSON script & load form view
- If unmapped fields exist, an amber warning banner appears below the schema type
- Click "View details" to see which fields are missing from form view
- Click "JSON view" in the banner to switch and edit all fields
improved
fixed
Conversations
🚀 Conversations Usability Improvements
We have introduced usability improvements in Conversations new interface to reduce friction in everyday workflows. These changes specifically address challenges in bulk actions and internal comments, helping users move faster.
👀
What’s New?
1. Bulk Select Flow Improvement
- Earlier, bulk actions appeared on the center panel, covering the chat history. This prevented users from reviewing conversations before selecting them. Additionally, clicking anywhere outside the checkbox would clear the entire selection, causing frustration and repeated effort.
- Now, bulk actions are moved to the top, allowing you to view conversations and select them at the same time. Selections are retained even if you click elsewhere on the card. Clicking on a chat card opens the conversation without losing your selection, while clicking the checkbox adds/removes it from the selection, giving you a much smoother and more reliable flow.
2. Internal Comment - Faster Access
- Previously, adding an internal comment required users to open the channel selector, scroll to find “Internal Comment”, add the comment, and then switch back to the original channel, making it slow and interruptive during active conversations.
- Now, Internal Comment is available directly within the composer in a single click. You can instantly switch between replying to a customer and leaving an internal comment, making collaboration much faster and more seamless.
new
Social Planner
🔗 Social Planner: Share & Approve Posts via Magic Links
⭐What’s new
We didn’t just simplify approvals, we removed the need for logins entirely. ✨
The new External Approval Flow in Social Planner lets you share posts with clients and stakeholders using secure magic links, so they can review, approve, or request changes without ever accessing HighLevel.
No more screenshots, emails, or back-and-forth. Just faster, cleaner collaboration.
🚀 What’s new
- Magic Link-Based Approvals
- Generate a secure, shareable link for one or multiple posts.
- No login required, just send it via email, WhatsApp, Slack, or anywhere your team works.
- Approve, Reject & Reschedule (Even in Bulk)
Approvers can:
- Approve or reject posts with notes
- Reschedule posts
- Use bulk actions like Approve All / Reject All
- All updates sync instantly back to Social Planner.
Rich Post Preview for Better Decisions
- Approvers see everything they need before taking action:
- Post preview (image/video + caption)
- Scheduled time
- Platform details
- Creator notes
Secure, Password-Protected Access
Each link is protected with an auto-generated password and expires after 30 days keeping approvals safe and controlled.
Manage All Links in One Place
Track and control every approval link from a new Manage Links section:
- View status (Active, Expired, Revoked)
- Regenerate or revoke access
- Extend validity
Smart Expiry & Recovery Flow
Expired link? No problem.
Approvers can request a new one, and creators can regenerate links instantly with clear system guidance.
👷 How to use this feature
Go to Marketing → Social Planner
Select approver from whom the approval is required from the drop down
Click Generate Approval Link
Auto Generate password or generate custom password
Share the link with your client or stakeholder
They review and take action via the link
Add notes while approving or rejecting the post
Creator of the post can see the notes and details inside social planner
User can go to settings>> Manage links and manage link settings
📝 Note
- Approval links are valid for 30 days
- Links can be regenerated or revoked anytime
- Actions are restricted once a post is published
- Only users with required permissions can generate approval links
new
Mobile App
Ask AI
The new Ask AI on Mobile
We didn't just port a feature — we brought a full AI workspace to your pocket. ✨ The all new Ask AI is now available on the HighLevel, LeadConnector, and Whitelabelled Mobile Apps, giving you the power to take actions, create content, get HighLevel support, and get things done — anytime, anywhere, without leaving the app.
🚀 What's new
- 500+ Marketplace Actions in your pocket: Trigger your entire stack from a single conversation. Add leads to sequences, book appointments, pull transactions, update pipeline stages — all from mobile.
- Content + Image Generation on the go: Brief Ask AI like a team member and get blog drafts, on-brand visuals, and ready-to-post content — right from your phone.
- Built-In HighLevel Support: Stuck on something mid-workflow? Ask AI knows HighLevel inside out and gets you unblocked instantly — no tickets, no waiting, no leaving the app.
- Full-Screen AI Workspace: Not a tucked-away chatbot. A full-screen mobile experience built for real work and real volume.
- Rhythmic Streaming: Responses stream in a natural, paced rhythm — easy to follow as your work happens in real time.
👷 How to use this feature
- Open the HighLevel Mobile App and navigate to the App Drawer. Alternatively, use the AI floating action button on your homepage
- Tap Ask AI to open the full-screen workspace.
- Type your request that you want Ask AI to process. (Hint: Use this prompt - Hey Ask AI, what actions can you perform today?)
- Ask AI will respond, take action, or guide you through the next step in real time.
📝 Note
: Ask AI on the mobile app is currently available to Agency Admins only. Support for Agency Users, Subaccount Admins & Users will roll out in the coming weeks. 
Voice AI just got a major upgrade — the new Full Screen Agent Builder is here!
We've completely redesigned how you build and configure Voice AI agents. Instead of jumping between tabs and losing context, you now get a dedicated full-screen builder (just like the Funnel, Email, and Workflow builders you already know and love).
What's new:
- Three-panel layout — Your prompt editor, all configuration settings, and a live test console side by side. Edit your prompt, tweak a setting, and test with a phone call — all without leaving the screen.
- Everything in one place — Actions, Knowledge Base, Call Settings, Voice Settings, System Prompts, and 50+ other settings organized into clean, collapsible sections. No more hunting across tabs.
- Build + Deploy in one view — Configure your agent, set working hours, manage call routing, and publish — all from the same builder.
Whether you're building your first agent or managing 20+ across client accounts, this should make the whole experience significantly faster and smoother.
Enhancements
•
Folder navigation with breadcrumbs
When browsing projects inside a folder, a breadcrumb trail (e.g. "All Projects > My Folder") helps you navigate back easily.
•
Package names in details feed
When the AI adds or removes a dependency, the activity card now shows the package name instead of a generic message.
Bug Fixes
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Fixed preview not loading during code generation
Internal health checks to the preview were being blocked by security rules, causing the preview to appear stuck on "not ready." This is now resolved and live previews load with better reliability.
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Fixed inconsistent preview status
The live preview status could vary depending on which server handled your request, sometimes incorrectly showing "not running." Status is now always checked live and consistent.
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Fixed long project names breaking the top bar
Very long project names no longer push toolbar buttons off-screen.
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Fixed auto-fix overwriting AI response
When the AI automatically fixed build errors, the original helpful summary was sometimes replaced with technical fix details. The original response is now preserved.
•
Fixed package installation on project reopen
Reopening a project with extra installed packages (e.g. axios) would sometimes fail to restore them. Dependencies are now properly saved and restored.
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Prevented search engines from indexing preview links
Preview URLs are now marked as non-indexable so they won't appear in search results. Published sites are unaffected.
•
Fixed false "Something went wrong" during AI thinking
During extended thinking phases, the app would sometimes incorrectly show an error.
The system now properly tracks thinking activity to prevent false alarms.
Internal Improvements
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Sandbox keep-alive during long generations
The coding sandbox could time out if the AI spent several minutes thinking before writing files. It now stays alive throughout the entire generation.
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Modal environment separation
Staging and production sandboxes now run in isolated environments to prevent cross-contamination.
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Preview worker cleanup
Removed unused screenshot capture code and stale comments from the injected preview script.
We’re excited to introduce project cloning in
AI Studio
, making it easier to reuse and share your work across your agency.What’s new?
Clone across accounts
You can now clone projects within the same sub-account or across different sub-accounts in your agency.
Flexible destination options
Projects can be cloned to the root level or into any existing folder inside AI Studio.
Optional full project history
Choose how you want to clone:
With history: Includes all chat activity and version history from the original project
Without history: Creates a clean copy with no chats or version history
How to enable it?
This feature is enabled by default for all users with AI Studio access. No setup required.
How does this help?
- Easily share projects across sub-accounts
- Quickly distribute templates across your agency
- Save time by reusing existing work instead of starting from scratch
new
E-Commerce Stores
Digital Fulfillment via Email Attachments & URL Access
What’s New?
We’re excited to introduce enhanced digital fulfillment capabilities for Ecommerce stores, enabling merchants to deliver digital products seamlessly via email attachments, external URLs, and instant access post-checkout—no login required.
Store owners can now choose how digital products are delivered with the following capabilities:
- Multiple Digital Delivery Methods:
- Deliver digital files directly via email attachments (for smaller files).
- Share external content using URL-based fulfillment.
- Allow customers to instantly access files or URLs from the Thank You page after purchase.
- Smart Email Delivery Handling:
- Files ≤20MB are automatically attached to order confirmation emails.
- Files >20MB are delivered via a secure download button in the email.
- Ensures reliable delivery without size limitations.
- Direct Post-Checkout Access:
- Customers can download files or access URLs immediately after checkout without needing to log in.
- Download/Access buttons are available on the Thank You page and in emails.
- Configurable Delivery Control:
- New toggle: “Deliver Digital Products Directly After Store Purchase” in Store Notifications.
- When enabled → instant delivery via email and Thank You page.
- When disabled → fulfillment falls back to Customer Access Center (CAC).
- URL-Based Fulfillment with Expiry:
- Merchants can add external URLs as digital products.
- Configure expiry durations starting from purchase time for controlled access.
How to Use It?
- Go to Payments → Settings → Notifications in your store.
- Enable the toggle “Deliver digital products directly after purchase for Store orders.”
- While creating/editing a product variant:
- Select “Digital Product.”
- Upload a file or add an external URL with expiry.
- Customize your order confirmation email (optional).
- Save changes — customers will now receive digital products instantly post-purchase.
Key Points to Note:
- If direct delivery is disabled, all files are delivered via the Customer Access Center by default.
- New locations have direct delivery enabled by default.
- On iOS devices, downloads may redirect users to a file list or CAC due to OS restrictions. If multiple files are present, users may need to download them individually for iOS devices.
- Existing custom email templates must be re-saved to reflect the new download button behavior.
- If no digital file or URL is attached, no download button will be shown in the order flow.
This update significantly reduces friction in digital product delivery, improves customer experience, and aligns Ecommerce stores with modern fulfillment expectations.
Images:
new
Whitelabel Desktop App
White-Label Desktop App
Agencies can now build, customize, and distribute fully branded desktop applications tailored to their customers' needs. The White-Label Desktop App delivers a faster, more seamless experience with improved responsiveness, smoother workflows, and greater overall efficiency — available across macOS, Windows, and Linux.
Introducing the
Desktop App Customizer
, available under the Desktop App tab in the Agency Launchpad. You now have full control over your app's look and feel, including:- Theme– Select from preset themes or create a fully custom one
- App Icon– Set an icon that represents your brand
- App Name– Define how your app appears to users
- Background Image– Upload a custom background for a personalized touch
- Placeholder Images– Add additional visuals to enhance the app's appearance
A
live preview
updates in real time as you make changes, so you can see exactly how your app will look before building. Once you trigger the Build App action, builds are automatically initiated and download links are generated upon completion.Getting started is simple:
- Navigate to your Agency Dashboard
- Open the Desktop App tab, configure your customizations,
- Save, and submit your app for building.
- Download the app or share access links directly with your customers.
Stay tuned for upcoming Mac App Store and Microsoft Store listings along with continued performance improvements.
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