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Changelog

Follow up on the latest improvements and updates.

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new

E-Commerce Stores

Improved Prices/ Variant Page Visibility & Actions

We’ve enhanced the Prices/ Variant management experience to make it easier for users to configure important details and manage variants without missing steps.
What’s New:
  • Hover Highlight on Prices/ Variant Tiles:
    Prices/ Variants now highlight on hover, making it clear that they are clickable and lead to the detailed price/ variant Page, where product weights, dimensions, and digital files can be added.
  • Action Buttons:
    Each price/ variant now includes quick Edit and Delete options for faster management without needing to enter the full detail page.
Why This Matters:
  • Many users were skipping weight and dimension setup, leading to incorrect or missing
    live shipping rates
    at checkout. With improved visibility, these details are now easier to configure.
  • Users sometimes missed uploading digital files, causing them not to appear on the
    Thank You page
    or in the
    Customer Access Center
    . The new design makes it clearer how to add these files.
Impact:
  • Simplified setup of shipping and delivery with accurate live rates.
  • Reliable digital fulfillment so customers always receive their files.
  • Faster and more intuitive price/ variant editing experience.
Images:
New Variant Section:
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Action Buttons:
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Hover Effect:
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new

Documents & Contracts

Documents & Contracts: Content Library for ease of Document Creation

What’s new?
  • Content Library inside the Documents & Contracts editor and template editor.
Screenshot 2025-09-02 at 19
  • Save your own reusable pieces - from a single block (e.g., signature table, pricing cards) or even all elements on a page.
  • Drag & drop saved items anywhere in a document.
  • Share library items across locations from Documents & Contracts → Templates → Content Library.
How to use?
  • Create the block OR place all elements on a page you want to reuse.
Screenshot 2025-09-02 at 19
Screenshot 2025-09-02 at 19
  • Save to library
  • For a block: hover the block and click Add to Content Library.
  • For a page: open the page -> "⋯" Hamburger menu → Add to Content Library.
  • Give it a name and save.
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  • Reuse it: open the Content Library panel (left sidebar → Custom) and drag the saved block/page anywhere on the document.
Screenshot 2025-09-02 at 19
Screenshot 2025-09-02 at 19
  • Share it across locations: Go to Documents & Contracts → Templates → Content Library, click the ⋯ next to an item → Share, then select the location.
Screenshot 2025-09-02 at 19
Screenshot 2025-09-02 at 19
Why we built it?
  • Speed: assemble proposals, contracts in seconds - no more rebuilding the same sections.
  • Consistency: keep branding, terms, and layouts uniform across teams and clients.
  • Scale: distribute best-practice components to every location with one share.

new

improved

Online Listings

WhatsApp & Text Message Contact Options for GBP

We’ve added a new way to help your clients stay connected with customers — directly from their Google Business Profile (GBP).
✨
What’s New?
You can now add
WhatsApp and Text Message contact options
to a GBP listing — giving businesses more ways to be reachable by customers who prefer messaging over calls.
🧭
Where to Find It
  • Navigate to:
    Reputation → GBP Optimization
  • Scroll just below the
    Phone Number field
  • You’ll now see fields for
    Text Message and WhatsApp
💡
Heads-up:
If both fields are filled,
Text Message will take priority
as the contact method shown on the GBP listing.
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✅
Why This Matters
Modern customers expect quick, convenient communication. By enabling WhatsApp and SMS contact, your clients can build trust and drive more direct interactions — all while improving the completeness and engagement level of their Google profile.
🚀
Up Next: GBP Post Scheduler
We’re not stopping here! Next on the roadmap for the GBP Optimization tool is the ability to view, create, and schedule GBP posts directly from within HighLevel — making it even easier for your clients to stay active and visible in local search.
To know more about Online Listings and how you can resell it to your clients, click here 👈🏻 Have some suggestions for Online Listings? Simply post your ideas in our 💡 Ideas Board, and we will prioritise your suggestions!
Stay tuned — more powerful updates coming soon!

new

WhatsApp

WhatsApp: In-App Business Verification

We’ve integrated Meta’s Partner-Led Business Verification directly into HighLevel. Agencies and sub-accounts can now complete WhatsApp Business verification inside GHL—no more jumping to Meta Business Manager.
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What’s New
End-to-end in-app flow from the WhatsApp Settings page.
Document upload & submission to Meta via API—handled by GHL.
Live status tracking (Pending, Approved, Rejected) with clear rejection reasons and built-in resubmission steps.
Unified visibility: see and manage verification status at both agency and sub-account levels.
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Why It Matters
⚡ Faster onboarding: cuts verification time by up to 40%.
📈 Higher messaging limits: unlocks movement from 250 → 1,000+ business-initiated conversations/day.
📞 Scale phone numbers: verified businesses can register up to 20 WhatsApp numbers.
🛟 Fewer support tickets: no more stalled or abandoned Meta flows.
How It Works
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Go to Settings → WhatsApp → Business Verification.
Click Start Verification, choose the business to verify (agency or sub-account).
Upload required documents (e.g., legal name, address, proof of business).
Submit—we send everything to Meta via Partner-Led APIs.
Track status in real time. If rejected, review the reason, fix the issue, and resubmit in the same screen.
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Customer Impact
Smoother onboarding with zero context switching to Meta Business Manager.
Faster access to advanced WhatsApp API features and higher limits → better adoption and ROI.
Lower churn risk: simpler, reliable verification helps customers scale WhatsApp with confidence.
Start your verification today—directly in GHL—and unlock higher limits, more numbers, and a faster path to WhatsApp success.

new

improved

Email System

Automated SMTP Approval System

Overview
We’ve introduced an automated SMTP approval system to improve security, reduce support dependency, and enhance the user experience. This system ensures that only legitimate sub-accounts gain access to SMTP to avoid potential abuse.
Why This Matters
  • Security:
    Prevents abuse to safeguard reputation.
  • Efficiency:
    Reduces dependency of contacting support.
  • User Experience:
    Legitimate users now get instant SMTP approvals, eliminating delays.
What's Improved
  • Instant SMTP Approvals:
    No more waiting for manual reviews, users are approved right away.
  • Reduced Friction:
    Reduced dependency on support with the ability to enable credentials on their own.
  • Enhanced Transparency:
    Disabled buttons and warning messages guide users, instead of leaving them confused.
  • Stronger Security:
    Automated checks prevent abuse while ensuring compliance.
How it Works
To enable this: Go to> Settings -> Email Services -> Dedicated domain and IP -> Click on the Ellipsis (⋯) of the respective (sub)domain -> SMTP Settings -> Create new SMTP user
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new

App Marketplace

Marketplace | Bulk Markup for Reselling Apps

Overview
Managing markup across multiple marketplace apps just got a whole lot faster! Agency admins can now apply bulk markup updates across multiple apps simultaneously, saving time and reducing the likelihood of missing individual updates.
What’s new?
  • Multi-select apps directly in the Reselling page.
  • Filter or search apps by criteria and then “Select All” to grab matching apps in one click.
  • Bulk apply markup % across all selected apps in a single update.
  • Choose which prices to apply markup to: Subscription, Usage-based price or both.
How to use it as an Agency?
  1. Head to the App Reselling page in the Marketplace.
  2. Search or filter to find the apps you want to update.
  3. Use multi-select or Select All to choose your apps.
  4. Enter your desired markup % and select whether it applies to Subscription/One-time, Usage-based, or both.
  5. Done! All selected apps now reflect your updated markup.
bulkR1
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Why this is important?
  • Reselling with markup is a capability that enables SaaSpreneurs to extend their SaaS offering capabilities, while generating revenue for their agency.
  • SaaSpreneurs no longer need to waste hours updating markup settings app by app. This bulk markup feature makes it easy to keep your reselling and rebilling strategies consistent across your entire app catalogue — while still protecting your carefully customised rates.

new

Online Listings

GBP & Facebook Connection for Uberall Entities

🔎
Overview
We’ve enhanced our
Uberall Listings integration
to now support
Google Business Profile (GBP) and Facebook connections
. This brings Uberall entities in line with a complete listings setup, ensuring agencies and businesses can manage their most critical platforms directly within HighLevel.
📝
Steps to Follow
  • Navigate to the
    Listings Overview page
    for an Uberall entity.
  • Locate the new
    Connect Google Business Profile
    and
    Connect Facebook options.
  • Follow the
    guided steps to authorize
    and
    link the desired GBP or Facebook account
    .
  • Once connected, the profiles will
    automatically sync
    with Uberall and reflect in your listings overview.
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🎯
Why It Matters
  • Closes the loop for Uberall entities by adding two of the most important publishers.
  • Ensures agencies can offer clients complete visibility and accuracy across key platforms.
  • Removes prior friction where GBP and Facebook cards were hidden for Uberall entities.
  • Provides feature parity with Yext while still keeping Uberall’s advanced advantages like duplicate suppression and analytics.
💡 How to Access
This feature is live on production for all agencies using Uberall Listings. Simply visit your entity’s Listings Overview page to begin connecting GBP and Facebook accounts today.
To know more about Online Listings and how you can resell it to your clients, click here 👈🏻 Have some suggestions for Online Listings? Simply post your ideas in our 💡 Ideas Board, and we will prioritise your suggestions!
✨ With this release, agencies can deliver a truly complete listings experience to their clients, backed by Uberall’s powerful publishing engine.

new

Wordpress Hosting & Reselling

Onboarding Wizard for WordPress Hosting

We’ve introduced a
Setup Guide that appears after a new WordPress hosting subscription
is activated.
This guided experience helps users complete essential configuration steps to get their WordPress site up and running—faster and with greater confidence.
🧭
Setup Guide Overview
  • A step-by-step checklist with clear CTAs, tooltips, and progress indicators
  • Automatically adapts based on the user's workflow (starting fresh vs migrating a site)
  • Guide auto-hides once all onboarding steps are completed
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✅
Quick Steps Included
  • Create Site
    – Choose the type of WordPress site you want to launch
  • Import Existing Site (Optional)
    – Migrate your site using our built-in importer or request White Glove Migration Service
  • Log in to WP Admin Dashboard
    – Access and manage your WordPress backend
  • Customize Domain + Enable SSL
    – Add your domain and secure it with HTTPS
  • Enable Activity Logs
    – Monitor backend activity for improved troubleshooting
  • Manage Users and Permissions
    – Add team members and set role-based access
  • Explore Analytics & Reports
    – Gain insights into your site’s traffic and performance
🎯
Why It Matters
  • Many users face uncertainty right after subscribing to WordPress hosting.
  • This Setup Guide provides clarity and direction, significantly reducing time-to-value while helping users unlock powerful features like SSL, activity logs, and analytics from Day 1.
💡
How to Access
  • New Subscription (No Site Yet): Go to Sites → WordPress Dashboard → Setup Guide
  • Existing WordPress Site: Go to Sites → WordPress Dashboard → Go to Site → Setup Guide
To know more about the WordPress Hosting, and how you can resell it to your clients, click here Have some suggestions for WordPress Hosting? Simply post your ideas in our Ideas Board, and we will prioritise your suggestions!
You've just taken the first steps toward unlocking the full power of your WordPress hosting experience with HighLevel. Whether you're starting from scratch or migrating an existing site, the Setup Guide was designed to get you live faster, safer, and smarter.
We're excited to see what you build — and we’re here to support you every step of the way.
Happy Hosting!

new

App Marketplace

API

Voice AI

Voice AI - Public APIs

Overview:
We’re excited to announce that Voice AI APIs are now public, giving you direct programmatic access to configure agents, manage actions, retrieve call data, and integrate webhooks into your workflows.
This elevates Voice AI from a product feature to an extensible capability that can be integrated directly into your workflows and applications.
What You Can Do Today
Instead of limiting Voice AI to in-app controls, you can now:
  • Manage Agents & Actions – Create, update, and organize agents and their behaviors via API.
  • Retrieve Call Data – Access logs and transcripts for reporting, compliance, or analytics.
  • Leverage Webhooks – Receive real-time call outcomes, transcripts, and summaries in your own systems.
What’s Coming Next
  • Knowledge Base Support via Actions API – Agents will soon be able to dynamically reference Knowledge Base entries as part of their configured actions.
  • Voices API – Retrieve the list of available voices and fetch details, so you can align an agent with the right voice.
Why It Matters
  • By making these APIs public, we’re giving you the flexibility to go beyond the UI. Automating setup, integrating with external tools, or tailoring Voice AI to fit your operational needs.
  • This is a big step toward making Voice AI not just usable, but buildable.
Link to API Documentation

new

improved

Email System

Calendar Dedicated Sending Domains Now Available

What's New
You can now assign dedicated sending domains specifically for Calendar emails! This enhancement gives you better control over your appointment-related email deliverability.
How It Works
Navigate to Sub-account Settings → Email Service → SMTP Service → Domain Configuration to set up dedicated domains for:
  • Appointment confirmations
  • Calendar reminders
  • Reschedule notifications
  • Other calendar-related communications
Key Benefits
✅ Better Deliverability - Separate domains for calendar emails
✅ Load Distribution - Split traffic across up to 5 domains per category
✅ Reputation Protection - Isolate calendar emails from other communications
✅ Flexible Allocation - Percentage-based distribution control
Getting Started
  • Ensure you have sub-account created domains.
  • Go to Domain Configuration in your sub-account settings
  • Add your domains to the Calendar category
  • Set percentage distribution as needed
Note: This feature is available for LC Email Users.
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