Changelog
Follow up on the latest improvements and updates.
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We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.
List of New Templates
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🚀
2 New Website Templates Published
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Marketing Agency - 1
Business, Coaching & Consulting - 1
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1 New Funnel Templates Published
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Health & Wellness - 1
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1 New Email Templates Published
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Home Services - 1
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1 New Form Templates Published
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Marketing Agency - 1
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1 New Survey Templates Published
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Beauty & Fashion - 1
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🚀
6 New Social Templates Published
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Other - 2
Creative - 2
Travel & Hospitality - 2
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5 New Ad Templates Published
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Beauty & Fashion - 5
- Clothing Boutique
- Makeup Artist
- Jewelry Shop
- Eyelash Salon
- Barber Shop
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📣
1 New Snapshot
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Real Estate - Home Inspector
new
improved
Reputation
📢 New Feature: Multi-Channel Review Requests (SMS, Email & WhatsApp)
We’re excited to introduce Multi-Channel Review Requests, allowing businesses to request reviews via SMS, Email, and WhatsApp—helping you reach customers on their preferred communication channels and maximize review collection!
🚀 What’s New?
- ✅ Send Review Requests via Multiple Channels – Choose SMS, Email, WhatsApp, or all three at once.
- ✅ Easy Multi-Select Options – A simple checkbox or dropdown lets you pick your preferred channels.
- ✅ Customisable Messages – Edit and personalise review request messages for each channel.
- ✅ Pre-Built Templates – Use ready-made templates or tweak them to match your brand voice.
- ✅ Real-Time Tracking & Reporting – Monitor request delivery, opens, and clicks for each channel.
🎯 Why This Matters?
- 📈 Higher Review Collection Rate – Reach customers where they’re most likely to respond.
- 🎨 Personalized Engagement – Tailor messages to each platform for a more effective approach.
- 📊 Better Insights – Track which channels drive the most reviews and optimise your strategy.
Start leveraging Multi-Channel Review Requests today and boost your online reputation effortlessly! 🚀✨
Streamline customer communication by unifying Live Chat, Email Chat, and WhatsApp Chat into a single widget.
👀 What’s New?
- Single Chat Widget: Eliminate the need for multiple widgets—manage all interactions in one place.
- Channel Selector: Easily toggle between Live, Email, or WhatsApp Chat based on availability and preferences.
- Consistent Look & Feel: Apply a unified color scheme and customize the initial welcome message for a cohesive brand experience.
🛠️ How It Works:
1. Create the Widget:
From the “Chat Widget” section, choose All-in-One Chat as your chat type.
2. Select Channels:
Decide which channels (Live, Email, WhatsApp) you want to enable.
3. Configure Settings:
Adjust each channel’s details under dedicated tabs. If you have an active WhatsApp number, it automatically becomes available.
4. Engage with Visitors:
Users can switch channels via a Back button, and conversations remain active until manually ended or timed out.
⭐️ Why It Matters:
- Saves Time: Manage all chats from one interface without juggling multiple widgets.
- Improves User Experience: Offers visitors their preferred communication method in one place.
- Enhances Collaboration: Standardizes settings and simplifies configuration for your entire team.
Quickly analyze your data with personalized filters, even without edit access.
👀 What’s New?
- Quick Filters:Now, dashboard owners can add filters for all users to access without needing edit permissions.
- User-Specific Configurations:Each user can save their own quick filter values, ensuring a personalized and efficient experience.
👷 How It Works:
Adding Quick Filters:
- Dashboard owners can add relevant filters from the new "Quick Filters" menu.
- Users can view and apply these filters without requiring edit access.
Using Quick Filters:
- Easily apply filters to widgets on a dashboard to focus on what matters most.
- Filters are applied per data source, ensuring precise and relevant insights.
⭐ Why it Matters:
- Empower everyone to get valuable insights without the risk of accidental edits.
- Save time with user-specific filter configurations for tailored analysis.
- Improve collaboration by giving all team members access to impactful filters.
improved
fixed
Funnels and Websites
Funnel Experience Optimizations & Smoother Transitions
✨ Enhancements
Seamless Funnel Step Transition
- Issue: Transitions between funnel steps from the product edit screen were not smooth.
- Fix: Improved the transition logic to ensure a seamless and consistent experience.
Optimized Funnel Step API Calls
- Issue: Some API calls were running synchronously, causing delays in loading times.
- Fix: Optimized these calls to execute in parallel, improving speed and performance.
🐞 Bug Fixes
Location Switch Glitch Resolved
- Issue: Switching locations and then navigating between funnel steps triggered an unnecessary loading screen.
- Fix: Fixed the logic to prevent the extra loading screen, ensuring a smoother workflow. ✅
What's new
- Tired of starting from scratch just because you missed a PDF? Now, you can easily add PDFs to existing Templates and Documents without redoing the entire file.
How to Use
- Click the “+” Symbol in the left Pages panel to add a page and upload a PDF.
- Use the Top-Right Menu by selecting the three dots and choosing Add PDFs.
Why we built this?
- We built this feature to help you save time and avoid unnecessary rework. Enjoy a smoother, more efficient document creation process!?
new
Prospecting
📢 Unresponded Reviews Section in Marketing Audit Report
We’re excited to introduce the Unresponded Reviews Section in the Marketing Audit Report, designed to help agencies showcase valuable insights to potential clients. This feature highlights Google & Facebook reviews that haven't received a response, allowing agencies to demonstrate gaps in a business’s reputation management and position their services—
like Reviews AI
—as a solution.🔍 What’s New?
✅ Unresponded Reviews Highlight
- The audit report now automatically detects unanswered Google & Facebook reviews.
- Agencies can use this data to show businesses where they are missing engagement opportunities.
PDF:
🚀 Drive More Sales with Data-Backed Insights
- Quickly spot unaddressed reviews and highlight the importance of timely responses.
- Help prospects understand how neglected reviews impact their brand perception and customer trust.
- Offer solutions like Reviews AI or done-for-you reputation management services to help businesses stay on top of their reviews.
🎯 Why This Matters for Agencies
- 🎤 Stronger sales pitch– Use real-time review insights to show businesses where they need help.
- 💸 Demonstrate ROI– Show how responding to reviews can increase customer engagement and improve online reputation.
- 🔝 Upsell review management services– Position your agency’s offerings, such as automated review responses, AI-driven engagement, and reputation monitoring.
With this update, agencies can deliver more compelling audit reports, drive conversations with prospects, and offer data-backed reputation management solutions. Start leveraging this feature to grow your agency today! 🚀
If you have any suggestions or feedback for the Prospecting Tool, do leave them in our Ideas Board or email us at prospecting@gohighlevel.com.
We’re excited to introduce a GBP Section in the Marketing Audit Report, making it easier for businesses to verify whether the Google Business Profile (GBP) is claimed and if the Profile has all the relevant information.
🔍 What’s New?
📊 Enhanced Report Data for GBP
The audit report now includes verified GBP details to provide deeper insights, including:
- 📍 Business Address – Ensures accurate location details.
- 🌐 Website – Confirms the presence of a linked business website.
- 📸 Google Photos – Displays images associated with the business on Google.
- ⏰ Operational Hours – Shows whether business hours are up-to-date.
- 📞 Phone Number – Ensures contact details are correctly listed.
🔗 Quick Access to GBP, Facebook Profile
A direct external link is now included, allowing businesses to seamlessly manage their GBP and Facebook with a single click.
Start leveraging this feature today to improve prospect engagement and conversions!🚀
If you have any suggestions or feedback for the Prospecting Tool, do leave them in our Ideas Board or email us at prospecting@gohighlevel.com.
new
Automations
Opportunities and Pipelines
Opportunity Workflow Actions
We’ve introduced new and improved Opportunity-related workflow actions, providing greater flexibility and precision when creating, updating, assigning, and removing opportunities in your sales pipelines. These enhancements streamline your sales process and ensure you have full control over opportunity management.
What’s New?
- New “Find Opportunity” Action
Key Benefit: Quickly locate the earliest or latest opportunity for a contact.
Use Case: Perfect for updating a specific opportunity or making decisions based on an existing record.
- New “Create Opportunity” Action
Key Benefit: Easily create a fresh opportunity in a specified pipeline/stage without affecting any existing record.
Use Case: Ideal for onboarding new leads, automatically populating opportunity details and values. With this - we are also unifying the duplicate opportunity setting to follow one global setting!
- New “Update Opportunity” Action
Key Benefit: Modify fields (name, value, pipeline stage, etc.) of an existing opportunity.
Use Case: Ideal for changing an opportunity’s status or stage after a lead takes a new action. Additionally, it allows you to
move opportunities
from one pipeline to another as well. 
- New “Add Owner to Opportunity” & “Remove Owner from Opportunity”
Key Benefit: Precisely assign or remove ownership of an opportunity, with optional syncing to the contact owner.
Use Case: Ensure correct sales reps are responsible for follow-up or free up an opportunity for reassignment.
- New “Add Follower(s) to Opportunity” & “Remove Follower(s) from Opportunity”
Key Benefit: Control who receives updates about an opportunity’s progress, without creating duplicates or unwanted notifications.
Use Case: Keep the right stakeholders informed or clean up unnecessary followers.
- Enhancements to “Remove Opportunity”
Key Benefit: Now you can remove the opportunity that triggered the workflow or an opportunity found in a prior step, in addition to removing all opportunities in a pipeline.
Use Case: More targeted cleanup of irrelevant or canceled opportunities.
- Deprecation Notice for “Create or Update Opportunity”
Key Benefit: Separate “Create Opportunity” and “Update Opportunity” actions provide more granular control.
Use Case: Transition to the new dedicated actions for improved functionality and future compatibility.
How to Use?
1. Add the Desired Action to Your Workflow
Navigate to Automations → Workflows and select the step where you want to manage opportunities.
2. Choose the appropriate action (e.g., Find Opportunity, Create Opportunity, etc.).
3. Configure Fields
For Create or Update, set pipeline, stage, name, value, etc.
For Add or Remove Owner/Follower, specify the users.
For Remove Opportunity, decide whether to remove one specific opportunity or all in a pipeline.
4. Save & Test
Run a test contact/lead through your workflow to confirm everything works as intended.
Why This Feature?
- Greater Precision:
Separate actions for finding, creating, and updating ensure no accidental overwrites or unwanted changes.- Flexibility & Control:
Assigning/removing owners or followers at any point in the sales process keeps responsibilities clear.- Streamlined Processes:
Automated opportunity removal, especially for canceled or lost deals, helps keep pipelines clean and accurate.- Future-Proofing:
Deprecating the all-in-one “Create or Update Opportunity” action paves the way for more robust, specialized actions that align with modern sales workflows.We are pleased to announce the release of an enhancement to our snapshot management capabilities, designed to provide users with greater control, flexibility, and resilience when working with sub-account assets.
This update introduces the ability to create and refresh snapshots with selective assets, along with a robust mechanism for force-creating snapshots in scenarios where asset loading encounters unforeseen errors.
What's New?
1. Snapshot Creation with Selective Asset Inclusion
Feature Description
Users can now exercise precise control over the contents of their snapshots by selectively choosing the assets to be included from a designated sub-account.
Implementation Details
A refined user interface provides a clear and intuitive asset selection process.
Users are presented with a comprehensive list of available assets within the sub-account while creating the Snapshot, enabling individual or bulk selections.
Benefit
Allows users to create focused snapshots that align precisely with their operational needs.
- Enhanced Snapshot Refresh with Selective Asset Updates
**Feature Description**
Building upon the selective creation capability, users can now refresh existing snapshots with updated data from a subset of assets. This ensures that snapshots remain current and relevant without necessitating a complete refresh of all assets.
Implementation Details
**
The refresh process incorporates the same asset selection interface as the creation process.
Users can modify the asset selection during refresh, adding or removing assets as required.
The system will only refresh the data associated with the assets that are selected.
Benefit
Streamlines snapshot maintenance, saving time and resources while maintaining data integrity.
3. Force Snapshot Creation for Enhanced Resilience
Feature Description
To mitigate the impact of potential asset loading failures, particularly in sub-accounts with a high volume of assets, we have introduced a "force create" snapshot option. This feature allows users to proceed with snapshot creation even if the system encounters temporary difficulties in retrieving asset data.
Implementation Details
The system detects instances where asset loading fails to complete.
Upon detection, the user is presented with the option to force create the snapshot.
The system will create the snapshot with all the assets present in the sub-account.
Benefit
Ensures business continuity by preventing snapshot creation from being blocked by transient technical issues.
Conclusion
This release represents a significant advancement in our snapshot management capabilities, empowering users with greater control, flexibility, and resilience.
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