Follow up on the latest improvements and updates.

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April 14, 2025

new

Custom Webhook Action – Security & Usability Enhancements

We’ve introduced key improvements to the Custom Webhook action, focusing on enhanced security for sensitive information. These updates aim to protect secret keys from being exposed in plain text and provide more streamlined credential management.

What’s New

Masked Secret Keys

Sensitive credentials (e.g., secret keys) are now stored securely and masked in the interface, preventing accidental exposure. This applies to Basic auth, Bearer token, and API key authentication methods.

User-Friendly Management

When updating or deleting existing keys, the interface guides you through the process without ever displaying the raw values, helping you avoid accidental leaks.

Why It Matters

Enhanced Security

Reduces the risk of revealing sensitive information for data protection. Going forward, these keys would not be visible to the users in plain text format. These would be visible by the key name.
These keys cannot be edited or deleted by users in a location. Only agency admins and users that have created these keys will have these permissions.

How to Get Started

Add a Custom Webhook Action

In your Automations builder, select Custom Webhook.

Select Authentication Type

Choose Basic auth, Bearer token, or API key.

Configure Credentials

Enter your secret key in the new masked field.

Monitor & Manage

Use the dropdown menu to add or delete keys as needed.

Note

Existing Keys:
Any existing key will be deleted once a new key is updated.
Deletion Permissions:
Only agency admins or the user who originally created a key can delete it.

April 14, 2025

new

Media storage

Better Orientation & Dimensions support in Media Storage

🔍 Overview

We’ve introduced two key enhancements to the Media Storage that make browsing and selecting images faster and more intuitive. Users can now instantly identify image orientation and view exact pixel dimensions without needing to open each file.

🖼️ Image Orientation Indicator in grid view

While browsing thumbnails, a landscape, square or portrait badge now appears directly on each image. This visual cue makes it easy to identify the orientation at a glance.

📐 Image Dimensions in List View

In list view, each image now displays its width × height in pixels right next to the filename. This ensures you can quickly determine whether an asset fits your design requirements.

✅ Summary

These improvements bring more clarity and control to your workflow making it easier to select the right images, faster. These upgrades are designed to save you time and reduce guesswork.

Note

Dimensions of some older uploaded pictures may not appear for some time.

April 14, 2025

new

Automations

Ad Manager

Currency and Conversion Value in Google Ads Conversion Action

👀 What’s New?

We've enhanced the “

Add to Google Ads

” conversion action by introducing two new input fields:

Currency
– Defaulted to USD but customisable as per users choice. It determines the type of currency that will be used for reporting your conversions (e.g., USD, EUR, GBP).
Conversion Value
– Defaults to 1 and supports
custom values
, allowing dynamic assignment per contact or event. The
conversion value
represents the monetary worth of a specific conversion action. This is useful if you want to track how much revenue or value each conversion generates from your ads.

👷 How It Works:

When setting up a conversion event for Google Ads under Automations > Workflows, users will now see:

A
Currency field
with a default value of
USD
that can be changed by the user depending on the country or region the conversion occurs.
A
Conversion Value
field, pre-filled as
1
, with the ability to define
Custom values
.

The updated
Add to Google Ads action
, still retains the
Custom Mapping
toggle for advanced users who want to map
GCLID, GBRAID, or WBRAID
using their own field logic.

Before

: The conversion action only allowed naming the action and selecting a conversion event.

After

: It now includes

Currency

and

Conversion Value

inputs to align with Google Ads' better conversion tracking needs.

⭐ Why it Matters:

This improvement allows users to track
monetary impact
of their conversions inside Google Ads more accurately.
Supporting
custom values
for conversion value means users can dynamically assign transaction values based on CRM fields - leading to smarter attribution and optimisation.
Many customers had requested this enhancement
for more precise conversion tracking, making it a highly anticipated feature that will benefit both current and future users.

📝 Notes:

Currency is set to USD by default but can be manually updated.
If Conversion Value is defaulted to 1 but is customisable as per the user.
This enhancement improves tracking accuracy and unlocks better reporting in Google Ads.

📚Updated help article:

How to Setup google ad conversion action

April 14, 2025

new

improved

Reputation

🌟 New Feature: Say Hello to Reviews AI Agents 👨🏻‍💻

We’re delighted to launch Reviews AI Agents — your new superpower for crafting personalised, on-brand review responses at scale. Create multiple AI personalities, assign them smartly, and let them do the talking in just the right tone.

🔥 Key Highlights:

1. 🧠 Create Multiple AI Agents

Tailor each Agent with unique traits (formal, friendly, humorous)
Set tones like empathetic, professional, or casual
Choose response styles — concise or detailed

2. 🔁 Smart Assignment Logic

Match Agents to review sentiment (positive, neutral, negative)
Rotate Agents using round-robin for response variety

3. 🌍 Language Detection

Automatically detects and replies in the review’s language
Set a fallback language when needed

4. 🎨 Templated AI Agents

Don’t want to start from scratch? Use our ready-to-go personality templates

5. 🏢 Google Page Selection

Choose which Google Business Page each AI Agent responds on
Perfect for managing multi-location or multi-brand reviews

6. ⚙️ Full Control & Testing

Edit, clone, or delete personalities anytime
Preview AI responses before publishing
Easily see which Agent crafted each reply

🔍

Where to Find This:

You can access Reviews AI Agents inside your Reputation Management module:

Go to Reputation Management and proceed to
Settings
Click on the "
Reviews AI
" tab
Start creating, customising, and assigning your Agents!

🚀 Why This Matters:

💡 Brand Consistency – Maintain a unified voice across all review responses.
⏳ Save Time & Effort – AI handles responses while you focus on growing your business.
🔄 Engaging & Natural Replies – Reduce repetitive, robotic responses with dynamic AI personalities.

Note: This feature is currently available to the Agency Users

This update takes automated review management to the next level—keeping interactions authentic, engaging, and on-brand! 🎉

This update is now live! 🎉 Give it a try and let us know your feedback. If you have any suggestions, drop us an email to reputation@gohighlevel.com or add it in our Ideas board so we can add them in future updates! 🚀

April 14, 2025

new

Certificates

Choose Email Templates for Manual Certificates

What's New?
You can now select a custom email template when sending manual certificates, giving you greater control over how your communication looks and feels.
🎨 Choose your preferred email template
 during the manual certificate sending process.
✏️ Customize the email subject
 for added personalization.
🛠️ If no template is selected, the system will automatically use your default template
 set in the Client Portal settings.
This update brings more flexibility and personalization
 to how you deliver certificates to your members!
👉 Refer to this guide
 on How to Use the Email Builder and Its In-line Editor to create and customize your templates with ease.

April 13, 2025

new

Introducing New Templates

We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.
List of New Templates
------------------------------------------------------
🚀 2 New Website Templates Published
  🚀
------------------------------------------------------
Restaurant & Bar - 1
Travel & Hospitality - 1
------------------------------------------------------
🚀 2 New Funnel Templates Published
  🚀
------------------------------------------------------
Insurance - 1
------------------------------------------------------
🚀 2 New Email Templates Published
  🚀
------------------------------------------------------
Restaurant & Bar - 1
Travel & Hospitality - 1
-----------------------------------------------------
🚀 2 New Form Templates Published
  🚀
-----------------------------------------------------
Beauty & Fashion - 1
Business, Coaching & Consulting - 1
-----------------------------------------------------
🚀 2 New Survey Templates Published
  🚀
-----------------------------------------------------
Insurance - 1
Legal - 1
-----------------------------------------------------
🚀 4 New Social Templates Published
  🚀
-----------------------------------------------------
Holidays - 2
Insurance - 2
Legal - 2
Marketing Agency - 2
-----------------------------------------------------
🚀 5 New Ad Templates Published
  🚀
-----------------------------------------------------
Health & Wellness - 5
Holistic Wellness
Martial Arts
Personal Trainer
Mental Health
Weight Loss
------------------------------------------------------
📣 1 New Snapshot
 📣
------------------------------------------------------
Home Services - Solar

April 11, 2025

new

Memberships

Closed Captions & Subtitle Support

✨ New Feature: Closed Captions & Subtitle Support
We’re excited to launch Closed Captions & Subtitle Support—a powerful upgrade that brings accessibility front and center to your video courses. 🎥🌍
🔍 What’s New
Multi-Language Subtitle Uploads – Support for subtitles in multiple languages to cater to global audiences.
Advanced Subtitle Editor – Fine-tune timing, formatting, and content with precision.
🌟 Why It Matters
This update enables creators to:
Make content more inclusive for learners with hearing impairments.
Support non-native speakers through language-specific subtitles.
Improve engagement and comprehension across diverse audiences.
Align with accessibility best practices for online learning.
Empower your learners with content that speaks to everyone. Try out Closed Captions & Subtitle Support today!

April 10, 2025

new

Conversations

💬 Conversations: Introducing Internal Chat for Team Collaboration 🚀

We're excited to introduce the Internal Chat feature, designed to enable private team communication within the Conversations module. 🎉 With Internal Chat, you can seamlessly collaborate with your sub-account users without involving customers, ensuring discussions remain private and focused. Whether you're coordinating responses, reviewing customer queries, or sharing internal updates, Internal Chat helps you keep everything organized in one place. ✅

👀 What’s New?

You can now start private internal chats within the Conversations module, allowing for real-time collaboration among team members. Internal chats function just like regular conversations but are only visible to the participants added to the chat. You can send messages, emojis, and attachments for seamless communication, set a subject for better search-ability and organization, Add more team members to existing internal chats, with the ability to choose whether they see past messages.

💬

How to Use?

Starting an Internal Chat:

Open the Conversations module and click on New. Select Internal Chat as the conversation type.

Choose the users you want to add. Click
Start Chat
to begin the discussion.

Start messaging! You can send text, emojis, and attachments.

To add subject, click the
edit icon
in the top center panel to add a subject. You can also search for internal chats using: Subject, Participant names and Last message text
To add users, click
Add Users
in the right panel. Select the team members to add and click
Next
.

Choose whether they should have access to previous chat history. Click Confirm—once added, users cannot be removed from the chat.

How This Helps?

All Communication in One Place:
No need to use external apps for internal discussions - everything stays within the CRM, keeping conversations organized and accessible.
Seamless Collaboration:
Teams can communicate instantly without leaving the Conversations module, ensuring quick decision-making and better coordination.
Efficient Teamwork:
Share updates, ask questions, and strategize - all within the same platform where customer interactions happen.
Stay Notified & Responsive:
Get notifications for new internal messages, ensuring no critical updates are missed while managing external conversations.

📢

Note

- You can now enable this feature via Labs. . 🚀

April 10, 2025

improved

Email System

Updated Behavior for Dedicated Domain Default Header Fallback

✅ What’s New
Previously, the Dedicated Header (From Name and From Email) was always used as the primary identity when sending emails through a dedicated domain.
With this update, we’ve changed how and when this header is applied:
🆕 Changes Introduced
1. Fallback Header Activation Only on DMARC Failure
 - The dedicated header will now only apply when DMARC alignment fails (based on SPF/DKIM logic).
2. Fallback Triggered When No Custom Header is Provided
 - If users do not specify a custom "From Name" or "From Email", and DMARC fails, the system will automatically apply the fallback header.
Support Doc: 
https://help.gohighlevel.com/support/solutions/articles/155000004428-default-headers-for-dedicated-sending-domains

April 10, 2025

new

Affiliate Manager

Sub Account Affiliate Manager: Affiliate Portal Settings

We’re excited to introduce the Affiliate Portal Settings Page — a central place for managing key affiliate portal preferences. This release gives admins the ability to guide affiliates toward essential onboarding steps and control what they see on their dashboards.

👀 What’s New?

Ask Affiliates to Upload W9/W8 Forms
: Displays a banner on the affiliate dashboard prompting them to upload required tax documents to ensure compliance and smooth payouts.
Require Affiliates to Set Up a Payout Method
: Shows a persistent nudge banner on the affiliate dashboard urging them to add a valid payout method before receiving commissions.
Mask Referral Emails on Affiliate Dashboard
: Protect customer data by masking parts of referral email addresses visible to affiliates for added privacy.
Configure Payout Methods
: Choose which payout methods (e.g., PayPal, Banks) you want to offer affiliates in the portal. Only selected methods will be shown on their end.

👷 How It Works:

Go to Affiliate Manager
Click on the Settings tab
Switch to
Affiliate Portal Settings
Enable the toggles based on your preferences
Click Save — and you're all set!

⭐ Why it Matters:

Reduce manual follow-ups for tax forms and payout details
Ensure faster and more compliant commission payments
Customize what affiliates see for better data privacy and brand control

Click here for the detailed help doc!

→