Changelog
Follow up on the latest improvements and updates.
RSS
new
Opportunities and Pipelines
Opportunity Forecasting
Get a clear, real-time view of your future revenue — without spreadsheets.
We’ve introduced a dedicated Forecast tab inside Opportunities to help you track, predict, and improve your pipeline performance using expected close dates and probability-based forecasting.
This feature can be turned on from Subaccount > Labs

🚀 What’s New
- New Forecast tabinside Opportunities
- Forecast revenue using Expected Revenue (weighted by probability)
- New field: Expected Close Date
- Summary dashboardwith:
- Max potential revenue
- Expected revenue
- Won revenue
- Open opportunities

- Forecast timeline viewto track deals across time (Week / Month / Quarter)

- Drilldownsto view and edit opportunities behind every number

- Data hygiene insights:
- Missing close dates
- Missing opportunity values
- Overdue deals
- Risk classification system: High, Medium, Low risk based on slippage

- Custom risk settingsto define thresholds
- Advanced filters & grouping(Owner, Status, Close Date, etc.)

👷 How It Works
- Go to Opportunities → Forecast
- Use Summaryto understand overall pipeline health
- Switch to Forecast Timelineto track deals over time
- Adjust time view(Week / Month / Quarter)

- Apply filtersto segment your data

- Click on any metric (like “Missing close date”) to drill down
- Drag and drop opportunities to the right month to update closed date

- Customize risk settingsto match your sales cycle
⭐ Why It Matters
- Move from basic pipeline tracking → real revenue forecasting
- Get a more accurate view of what will close and when
- Identify at-risk deals early
- Improve data quality and forecasting accuracy
- Reduce reliance on manual reporting and spreadsheets
⚡ Pro Tips
- Always fill Opportunity ValueandExpected Close Date

- Use probability overridesfor better accuracy

- Review data hygiene cards regularly
- Tune risk thresholdsbased on your deal cycle
📝 Notes
- Opportunities are assigned the highest risk level they meet
- Deals without close dates are excluded from forecast calculations
- Forecast accuracy depends heavily on clean and complete data
🔮 What’s Next
- Deeper reporting integrations
- Goal setting for agents
- Enhanced sharing and permissions for forecast views
new
improved
Snapshot
Asset Selector Improvements
✨ Improvements
- Nested Folder Hierarchy
Folders now appear as expandable accordions, clearly showing contained assets.
- Multi-Level Folder Support
Users can navigate and expand deeply nested folder structures layer by layer.
- Smart Folder Selection
Selecting a folder now automatically includes all assets and sub-folders within it.
- Unified Asset View
Assets are grouped under their respective parent folders instead of appearing in a flat list.


🎯 Benefits
- Improved Clarity
- Easily understand which assets belong to which folder without manual tracking.
- Reduced Errors
- Prevents missing dependencies by ensuring all nested assets are selected together.
- Faster Workflows
- Bulk-select entire folders in a single click instead of selecting assets individually.
- Cleaner UI
- A more intuitive interface that mirrors real folder structures.
📍 Where This Applies
- Create Snapshot
- Refresh Snapshot
- Load Snapshot
🚀 How to Access
Go to the Asset Selector in any Snapshot workflow to experience the new nested layout.
new
SaaS Mode
🤖 New: Create & Update SaaS Plans Using Ask AI
✅ What’s New
- Create SaaS Plans via Chat: Simply tell Ask AI what kind of plan you want, and it will set it up for you
- Update Existing Plans Instantly: Modify pricing, features, or configurations using natural language
💡 Why This Matters
- Save time setting up and managing your SaaS plans
- Make quick updates without digging through settings
- Easily experiment with pricing and plan structures
🔮 Coming Soon
- AI-generated SaaS strategies and plan recommendations
- More actions like enabling SaaS for clients and optimizing revenue
SaaS management just got smarter — powered by AI. 🚀
new
improved
Calendar
Services (v2) - Category-First Booking 🎉
We’ve introduced a new way to structure your booking flow with
Category-First Booking
🎉 You can now let customers
start by selecting a category
(like Hair, Spa, Wellness) before choosing a service—making discovery easier and the booking experience more intuitive.---
📦 What’s Included
- Category-first booking flow— Start the booking experience with category selection instead of services
- Configurable setup— Enable this from yourGlobal settings > Booking Pagebased on how your business is structured
- Services scoped to category— Customers only see services within the selected category, reducing clutter
- Add another service flow improved— Customers can go back and choose the same or a different category
---
🖼️ Category Enhancements
- Category images— Add images to make categories more visual and engaging
- Category descriptions— Provide context to help customers understand what each category includes
- Clean card-based layout— Categories are displayed in an easy-to-browse format
- Categories without services are automatically hidden
---
⚙️ Flexible by Design
- This is fully optional— your existing booking flow remains unchanged
- If not enabled, booking continues to start with service selectionas before
---
💡 Why This Matters
- Makes it easier for customers to browse and discover services
- Reduces overwhelm when you offer multiple services
- Better reflects how businesses organize offerings by categories
- Creates a more structured and intuitive booking experience
---
This update gives you more control over how customers
navigate and book your services
, helping improve both usability and conversions.


new
Funnels and Websites
Funnel & Website AI - Enhanced Page Generation & Clone
A new floor for Funnel AI
Almost every part of the page-generation engine : how it thinks, plans, designs, writes, illustrates, and assembles a funnel, has been rebuilt and deepened.
The focus of this release is one thing: first generation output quality. The pages Funnel AI generates after this update are more designed, more cohesive, more on-brand, and more thoughtful than ever before. This is the version that pushes the craft of AI-generated funnels forward.
Why this matters
Funnel AI has always been a powerful way to go from idea to live page. This release moves the bar everyone cares about most — "is the page I just generated actually good?" significantly higher.
You'll feel it immediately:
• Layouts feel intentional and composed
• Imagery is matched to the section, the brand, and the moment in the page
• Sections flow into each other as a single page, not a stack of parts
• Copy reads like it was written by a professional
• Cloned funnels reflect the customizations you ask for
What's new
A new generation pipeline
A structured, multi-stage architecture: thinking → design → page planner → section planner → parallel section generation. Each stage has its own role, contract, and guide. Strategy and design intent now travel all the way through to the section and image prompt that gets written, giving every part of the page a shared sense of direction.
Design intelligence built into the model
Funnel AI now plans a page the way a designer would, picking a background system (integrated, split, or cutout), choosing accent treatments, balancing visual rhythm across sections, deciding when to lean on cards, when to break to imagery, when to sit in whitespace. A new style normalizer adds a final layer of polish: backgrounds, button consistency, FAQ structure, text-on-image contrast, and section-to-section visual balance, so what reaches the builder is already finessed.
Per-section "skills"
The AI now has a library of section-specific skills- focused, self-contained capability packs that get loaded only when relevant. There's a dedicated guide for Hero, Nav, CTA, FAQ, Features, Footer, Pricing, Stats, Testimonials, How It Works, Announcement Bar, plus a generic fallback. Each one bundles the rules, visual patterns, and image specs for what that section is for, so the model treats every section with the right craft instead of a one-size-fits-all approach.
Design intelligence as composable skills
Beyond section types, design knowledge itself is now organized as skills the model picks up at the right step - background systems, visual rhythm, accent treatments, mobile behavior, accessibility, image composition patterns, and more. Each strategy is small, scoped, and independently improvable. As we add and sharpen skills, every funnel benefits automatically.
Imagery that belongs to the page
The image pipeline has been rebuilt end-to-end. A new image-spec node ties every image to the section's planned intent. A unified image tool runs across GPT and Gemini backends, with rate-limit fallbacks, GCS reliability improvements, and support for split, cutout, collage, and overlapping compositions. Images now feel like part of the page's design language.
Cloning that listens
Cloning now threads your customization request through vision analysis and section generation, with its own dedicated schema, prompts, and normalization. Clone-with-changes is a first-class flow, ask for adjustments, and they show up in the result.
Streaming and observability
Streaming progress is aligned with the new parallel section work, with meaningful per-section task updates. Centralized event emission, Langfuse tracing across the graph, and consolidated LLM configuration give us deeper visibility into every generation and a much stronger foundation for ongoing iteration.
Prompt architecture (code maintainability)
Every prompt now lives in per-node folders (system.md, user.md, index.ts), versioned, reviewable, and iterable like the code they steer. This is how we'll keep raising the quality bar release after release.
What to look for
When you generate or clone a funnel after this release, watch for:
• First impression and Visual cohesion : backgrounds, accents, and spacing that feel like one designer made the whole page
• Section-appropriate imagery : heros that look like heros, features that look like features
• Copy that fits the offer: written for the specific brief
• Cloning that honors your ask: customization requests reflected in the output
• Cleaner streaming : per-section progress that tells you exactly what's happening
This version sets the foundation for everything coming next: multi-page generations, deeper integrations, smarter component choices.







🗓️
Effective Dates
- April 1, 2026 → AT&T carrier fee updates
- May 1, 2026 → Verizon carrier fee increases
Overview
To keep our pricing aligned with current carrier costs and ensure continued deliverability across global destinations, we're updating career fee rates for the following countries.
- AT&T Carrier Fee Updates (Effective April 1, 2026)
Key Changes (Standard & Toll-Free numbers)
- SMS (Outbound & Inbound) : $0.0030 → $0.0035
- MMS (Outbound & Inbound) : $0.0075 → $0.0090
- Verizon Carrier Fee Updates (Effective May 1, 2026)
Key Changes
- Outbound SMS (Toll-Free) : $0.0040 → $0.0045
- Outbound MMS (Standard & Toll-Free) : $0.0065 → $0.0070
Applies to US messaging traffic via Verizon network.
🔍 Why It’s Happening
These updates come directly from our downstream carriers in response to changing delivery costs across global telecom networks.
Updating our rates ensures:
- Continued service quality
- Reliable message delivery
- Alignment with global carrier infrastructure
🙏
Thank You
We know how important transparency is when it comes to billing. We’re committed to keeping you informed and making these changes as smooth as possible. If you have any questions, please reach out to our support team.
new
Payments
Integrations
Sell smarter in LATAM with Mercado Pago payments
What is new?
- One of the most requested payment providers for LATAM is finally here. You can now connect Mercado Pagoas a payment provider, giving businesses across LATAM more power to accept payments through a native integration.
- This launch supports the following countries: Colombia, Argentina, Chile, Mexico, Uruguay, Peru, Brazil.And more to come.
- It is available for both, agencies and subaccounts.

How it works? / What you need to do?
Getting started takes just a few steps:
- Go to Payments from left nav bar and open the Integrations tab.
- Select Mercado Pago and connect your account using your Public Key and Access Token.
- Complete the webhook setup in Mercado Pago to finish the connection.
For full setup instructions, refer to the help article: link
Once connected, Mercado Pago can be used across all supported sales channels. You can also turn it on or off at specific places using our configure provider feature
Why it matter?
- This gives agencies and subaccounts access to a more localized payment provider, helping them serve customers in supported markets more effectively.
- It opens up new revenue opportunities by expanding payment coverage into a fast-growing region.
- Compatible with all channels like Calendars, Funnels, Forms, Invoices, SaaS mode or wherever you accept payments
What is next?
- We plan to expand support to more regions across South America based on demand.
- Adding dynamic currency conversion based on product currency as only local/regional currencies are supported today.
Things to note
- Minimum amount requirements must be met.
- CVV less payments must be enabled on your Mercado Pago account.
- Please refer to the FAQ in the help article for setup requirements and limitations.
Visuals


Add card against contact for offsession

One step order form - funnels

Payment Links example

Transactions details

Configure Mercado Pago on channels as needed

new
Conversation AI
Conversation AI - Enable Triggers / Instructions in Knowledge Base
What’s New
We are introducing a triggers / instructions to enhance how Conversation AI interacts with the Knowledge Base (KB).
With this update, users can define explicit triggers or instructions for when the AI should use the Knowledge Base, giving more control over response accuracy and reducing cases where the AI misses KB or relevant information.
By default, nothing changes for existing setup. The current behaviour where the AI agent decides when to use the KB remains unchanged unless triggers are configured.
Additionally, we’ve
expanded how Knowledge Bases can be configured:
- You can now create up to 4 triggers
- Each trigger can have up to 7 Knowledge Bases attached
- Previously, users could only configure 7 Knowledge Bases in total
How it Works?
1. Default Behaviour (No Change)
- If no trigger conditions are defined, the AI will continue to:
- Autonomously decide when to query the Knowledge Base.
- Follow the existing behaviour.
2. Define Trigger Conditions (New – Optional)
- Users can configure specific conditions or instructions within the Knowledge Base.
- These act as signals for the AI to explicitly invoke the KB when certain scenarios are met.
- Users can configure up to 4 triggers within the Knowledge Base
- Each trigger can include up to 7 Knowledge Bases
- These triggers act as signals for the AI to explicitly invoke the KB when certain scenarios are met
3. Dynamic KB Invocation
- When a trigger condition is present:
- The system evaluates the condition at execution.
- If matched, the AI prioritises retrieving information from the Knowledge Base.
4. Dynamic Decisioning Making
- The AI can still:
- Independently decide to use the KB when needed.
- Combine autonomous reasoning with user-defined control
Why this Matters
- Reduces cases where the AI misses relevant KB information
- Improves response accuracy and reliability
- Gives users more deterministic control, especially for critical workflows
- Aligns Conversation AI with tool-based architecture patterns (similar to Voice AI)
Note
- This is a new release and may evolve based on feedback.
- Existing workflows will not be impacted unless triggers are configured.


We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.
List of New Templates
------------------------------------------------------
🚀
1 New Store Templates Published
🚀------------------------------------------------------
Beauty & Fashion - 1
------------------------------------------------------
🚀
1 New Email Templates Published
🚀------------------------------------------------------
Travel & Hospitality - 1
-----------------------------------------------------
🚀
1 New Form Templates Published
🚀-----------------------------------------------------
Marketing Agency - 1
-----------------------------------------------------
🚀
1 New Survey Templates Published
🚀-----------------------------------------------------
Real Estate - 1
-----------------------------------------------------
🚀
4 New Social Templates Published
🚀-----------------------------------------------------
Other - 2
Medical - 2
-----------------------------------------------------
🚀
5 New Google Ad Templates Published
🚀-----------------------------------------------------
Beauty & Fashion - Tailor
Automotive - Emergency Roadside Service
Travel & Hospitality - Cabin Rental
Restaurant & Bar - Bakery Shop
Real Estate - Title Company
------------------------------------------------------
📣
1 New Snapshot
📣------------------------------------------------------
Automotive - Car Rental Agency












9th of April, 2026
Make voice calls without buying a phone number (using your existing phone number)
---
What's new
You can now make voice calls directly from GHL using a phone number you already own, no need to purchase a GHL number first. This removes the biggest barrier to getting started with voice calling.
Previously, you had to buy a phone number before you could make a single call. Now, you can verify an existing number and start calling in under a minute.
---
How it works
- When you open the dialer without a purchased phone number, you'll see the option to use your existing number

- Click on Use your existing phone number

- Enter your existing phone number which you want to show as caller ID for your outbound calls

- You will receive a call on your existing phone number. Enter the 6 digit code after answering the call to verify that you own this number

- You can now call yourself to try voice calling. To call others, you'll need to complete identity verification

- First call to own number

- After your first call, you'll be prompted to complete a one-time ID check using a government ID and selfie. This is required to place calls to contacts

- ID check using government ID and selfie
---
Managing your Verified Caller ID

- To check settings of your existing phone number (Verified Caller ID), go to sub-account settings > Phone System > Phone Numbers > Verified Caller ID

- Under the 3 dot menu, you can enable call recording
---
How to enable this under Labs?
- The agency admin needs to go to Agency settings > Labs

- Click on Activate Feature

- Enable it for the sub-accounts you want
---
Good to know
- Call costs are the same as regular outbound calling
- Inbound calls continue to ring on your existing phone number as usual
- You can still make outbound calls from your existing phone number outside of GHL
- You can always purchase a dedicated GHL phone number at any time
- ID verification is needed once for a sub-account
- Mobile app support coming soon
Load More
→