We are thrilled to announce our latest update to mobile POS payments — support for Stripe’s internet-connected readers BBPOS WisePOS E and Stripe S700! You can now register either device inside the HighLevel, LeadConnector, or your Whitelabelled mobile app and take secure, in-person payments directly through the POS. This capability is live on v3.103.4 of the mobile apps

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That’s it! You’re now equipped to take secure, Stripe-powered in-person payments with the BBPOS WisePOS E and Stripe S700 readers right inside the HighLevel mobile POS.

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📥 Overview

Our downstream carrier has announced pricing updates for Programmable Voice outbound minutes and toll-free local incoming minutes across select countries. These changes will take effect starting Aug 11, 2025, and will impact the cost of outbound voice calls and toll-free inbound minutes.

📊 What’s Changing?

Outbound Voice (Programmable Outbound Minutes)

• St. Lucia – Mobile: $0.4800 → $0.5040

• Kazakhstan – Mobile: $0.3350 → $0.3518

• Togo: $0.5400 → $0.6210

• Colombia – Mobile – Movistar: $0.0287 → $0.0312

• Taiwan – Mobile: $0.1890 → $0.1985

• Colombia – Mobile: $0.0287 → $0.0312

• Lebanon – Mobile: $0.2800 → $0.3080

• Afghanistan: $0.3200 → $0.3680

• Australian External Territories: $3.3000 → $3.6300

• Kuwait: $0.0800 → $0.0920

• British Virgin Islands – Mobile: $0.4490 → $0.4715

• Saudi Arabia – Mobile: $0.2250 → $0.2588

• Ecuador – Mobile: $0.3300 → $0.3795

• Monaco – Mobile: $0.5500 → $0.6325

• Djibouti: $0.5550 → $0.6105

• US Virgin Islands: $0.0360 → $0.0414

• Singapore: $0.0368 → $0.0423

• Palestinian Territory – Mobile: $0.3026 → $0.3189

• Dominican Republic: $0.1100 → $0.1155

• Denmark: $0.0190 → $0.0219

• United Kingdom – Special Services: $0.2500 → $0.2625

• Guatemala: $0.2250 → $0.2475

• Latvia – Mobile: $0.3818 → $0.4229

• Egypt – Mobile: $0.1700 → $0.1870

• Spain – Special Services: $0.6867 → $0.7210

• Ghana – Mobile: $0.3700 → $0.4070

• Colombia – Mobile – Comcel: $0.0287 → $0.0312

• Uruguay – Montevideo: $0.0700 → $0.0805

• Qatar – Mobile: $0.3000 → $0.3150

• Jamaica: $0.4100 → $0.4305

• Tonga: $1.8030 → $2.0735

• French Guiana – Mobile: $0.1660 → $0.1909

• Vietnam – Mobile: $0.1200 → $0.1260

• New Zealand: $0.0265 → $0.0305

• Austria – Other: $0.1500 → $0.1650

• Colombia – Mobile – Tigo: $0.0287 → $0.0312

⚡ What You Need to Do

No action needed! These rate changes will automatically apply to your account from Aug 11.

🔍 Why It Matters

We know how important it is to manage voice call costs, especially if you’re running high-volume call campaigns. By keeping you informed about carrier pricing changes in advance, we help you plan proactively and avoid surprises in your billing.

We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether building a website, creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.

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Real Estate - 1

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Real Estate - 1

Marketing Agency - 1

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Creative - 1

Financial - 1

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Health & Wellness - 1

Home Services - 1

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Restaurant & Bar - 1

Travel & Hospitality - 1

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Restaurant and Bar - 2

Travel & Hospitality - 2

Automotive - 2

Beauty & Fashion - 2

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Health & Wellness - Fitness Center

Home Services - Plumbing Services

Insurance - Vehicle Insurance Agency

Legal - Family Law Firm

Marketing Agency - Marketing Agent

Restaurant and Bar - Steakhouse Grill

Travel & Hospitality - Tour Agency

Other - Child Care

Automotive - Tire Depot

Beauty & Fashion - Day Spa Services

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Home Services - Housekeeper

Turn ad clicks into instant conversations. A new workflow trigger now fires the moment a prospect messages you through a Click-to-WhatsApp Ad or a Facebook Page Call-to-Action button, letting you automate replies, assign leads, and launch follow-ups the second high-intent users reach out.

Click-to-WhatsApp Ads / Page CTA Trigger

Start any workflow the instant a customer taps an ad or Page button and sends a WhatsApp message.

Narrow automation to a specific Ad ID, Post ID, or URL for granular control.

Respond within 24 hours and unlock a free 72-hour messaging window—no template fees, unlimited sends.

Instant Lead Engagement – Strike while interest is hottest and boost ad ROI.

Cost-Efficient Messaging – Enjoy 72-hour free entry-point sessions when you reply in time.

Seamless Follow-Up – Route, tag, or nurture leads automatically instead of relying on manual outreach.

Automation → Add New Trigger → Click-to-WhatsApp Ads

(Optional) Add filters: Ad/Post ID or URL.

Save, then add the actions you want—send a message, assign a pipeline stage, fire a webhook, etc.

Opens when:

A user taps your ad or Page CTA on Android/iOS and messages you.

You respond within 24 hours.

Duration: 72 hours from your first delivered reply.

Cost: All messages (templates and free-form) are free inside that window.

Other conversations close automatically until the 72 hours expire.

What counts as a trigger event?

Any WhatsApp message initiated from a Click-to-WhatsApp Ad or Facebook Page CTA on mobile.

What if I reply after 24 hours?

No free session opens; you must use a paid template to re-engage.

Can I mix template and non-template messages?

Yes. Free-form is allowed while the 24-hour customer-service window is open; otherwise use templates.

How are charges handled?

Inside the 72-hour free entry-point conversation, no messaging fees apply. Outside that window, normal WhatsApp conversation pricing resumes.

Automate your ad responses today—convert clicks into conversations without delay or extra cost.

Creating new WhatsApp templates just got a whole lot faster. You can now clone any existing template, keep all of its content, and tweak only what you need—no more rewriting from scratch.

One-Click Clone – Duplicate any approved template in seconds.

Preserve Everything – Variables, media, buttons, and formatting all carry over.

Quick Edits – Open the cloned copy, update the text or media, and submit—done.

Settings → WhatsApp → Templates

Locate the template you want to copy.

Click the three-dot menu (…) and select Clone Template.

Give the copy a new name, make your changes, and save.

Save Time – Skip repetitive setup work when you need similar templates.

Reduce Errors – Start from a known-good template instead of rebuilding.

Scale Campaigns – Quickly spin up localized or variant copies for A/B tests.

Start cloning your WhatsApp templates today and streamline your messaging workflow.

We’re excited to introduce GBP Optimization, a powerful new feature that helps businesses effortlessly manage and enhance their Google Business Profile (GBP) right inside the Reputation tab. With this launch, agencies and their clients can update key GBP details, keep listings complete and engaging, preview changes live, and boost local visibility — all in one place.

GBP Optimization is currently available in Labs.

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✅ Update essential profile details — from business name and phone number to images, services, and attributes — without leaving the Reputation tab.

✅ Instantly see how your profile appears to customers on Google Maps and Search while you make updates.

✅ Get a real-time profile completeness score, plus alert icons and tooltips to guide you step-by-step toward a fully optimized listing.

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Keeping a Google Business Profile accurate, complete, and engaging is critical for local SEO and building trust — but it’s often tedious and scattered across tools. GBP Optimization brings it all into the Reputation tab, so agencies and businesses can keep listings up-to-date and optimized without friction. The result? Higher local rankings, better customer engagement, and more leads — with less effort.

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Let businesses add WhatsApp and SMS contact options to their GBP, giving customers instant new ways to connect.

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Businesses will soon be able to view existing GBP posts and quickly redirect to the Social Planner to create and schedule new posts — all from the same hub.

To know more about Online Listings and how you can resell it to your clients, click here 👈🏻 Have some suggestions for Online Listings? Simply post your ideas in our 💡 Ideas Board, and we will prioritise your suggestions!

We’re thrilled to announce the resolution of a long-standing and frustrating issue that’s been a consistent pain point for our agency community: — this is now officially fixed!

For months, agencies experienced an unintentional behaviour where apps were being auto-approved and made available in their environments without any manual review or approval. This caused:

With this release:

Agencies can now breathe easy knowing their app-ecosystem stays curated and under control. This resolves a top pain point and sets the stage for upcoming enhancements in marketplace governance and app management flexibility.

We’ve implemented a significant enhancement to how refresh tokens are managed, particularly for concurrent API calls in distributed environments. This improvement ensures greater stability and efficiency when refreshing access tokens.

To optimize performance and prevent race conditions in distributed systems, we’ve refined our refresh token mechanism. Now, if multiple concurrent calls are made within a 30-second window using the exact same client_id and client_secret and refresh_token combination, the system will return the same refresh token for all these calls.

This enhancement is targeted to help large-scale developers who have distributed systems:

: No changes are required on your end to benefit from this enhancement. It is automatically applied to all relevant API interactions.

Users can now add and manage their existing dedicated email-sending domains directly within our platform, even if those domains are currently in use with another provider. This enhancement centralizes domain configuration and streamlines the transition process.

If a domain is already registered in any Mailgun account, users will be blocked from adding it to prevent conflicts.