Ad Reporting and Attribution

The current behavior of the two-way email sync feature causes emails to be routed incorrectly when duplicate contacts are involved. This creates a critical breach of data privacy and directly contradicts the "Only Assigned Data" permission. 🔑 Key Issue: When two users have duplicate contacts for the same person, emails are not routed to the correct contact’s conversation. Instead, emails appear in the conversation linked to the wrong duplicate, exposing confidential information to unintended users. The affected user also cannot see the email in their CRM, causing operational inefficiencies. 🌎 Real-World Example: In a real estate team: Realtor 1 has a contact for Notary A, and Realtor 2 has a duplicate for the same notary for their own transaction. If Notary A sends an email to Realtor 2, it appears in Realtor 1’s conversation, violating confidentiality and rendering the email invisible to Realtor 2. ❓ Why It Matters: This flaw undermines the "Only Assigned Data" permission, which is essential for maintaining data security. It poses a significant risk to industries like real estate and legal services where data privacy is non-negotiable. It’s only a matter of time before this issue causes widespread user dissatisfaction and damages trust in Go High Level. 🛠️ Proposed Fix: Each contact already has a unique ID visible via the URL. Email routing should respect this unique ID to ensure emails are linked to the correct contact and assigned user. 🚨 Urgency: This is not a feature request; it is a critical bug affecting data confidentiality. Addressing this issue immediately will protect the integrity of the platform and avoid potential reputational harm.

Even if you pick classroom, it still does not allow our client to click and schedule a meeting directly in their calendar and invite more than one person at the same time. Ex: In Real Estate, you want to invite both husband and wife ( or ex's) at the same time to a meeting or a property visit. How come we can't invite more than one contact at the same time and why can't we add more the one user at the same time. It's what everyone is used to do in other planning tools, and a reccurring questions/unsatifactions we get from our clients. Thanks in advance! :)

With SaaS mode becoming a bigger part of high level, it would be helpful to have the date that populates in reporting to be based off of the date won. I don't know of many businesses that count a deal/income on the date it was created. A majority mark a sale and income on the actual day it closes. HIGHLVL-I-3371

Spending money on FB campains and not being able to get the leads in the CRM in real time is a definte bummer for all our clients. The 15 days or 30 days is not realsitic. Imagine you are a lead and you fill out a form on your FB feed and then you don't hear back from the company within 24hr... It does not make anysense in 2024 right? Our clients are in Real Estate and this is a major issue. Pretty sure it's an issue for other clients too. :)

Would be awesome if we can track Cost per Appointment, Appointments Booked (online and offline conversions) right into Facebook ads or Google ads Reporting. Also ability to see no show rate in appointment reporting

Scenario: Schedule an instagram reel to post. Once the reel is posted, share the reel to your stories. This would be super handy.

Send / act on a document by it's ID in a Workflow

I think right now we only get attribution for Lead Ad campaigns. We should be able to have attribution for Facebook Message campaigns as well. HIGHLVL-I-2121

I’d love to see an AI voice assistant option with an Australian accent added to the platform. Here’s the feature description I think would add significant value for Australian businesses: An AI voice assistant with a natural Australian accent, delivering conversational, friendly responses that feel authentic to local audiences. Equipped with a knowledge base, the AI could handle FAQs, product details, service information, and typical inquiries with accuracy and relevance. By using Australian grammar, colloquialisms, and culturally familiar phrasing, this AI would provide an engaging experience, ideal for qualifying leads, assisting clients, and guiding users through common processes.

Either I'm missing something, or GHL is. We need the ability to adjust normal text line spacing: Single, 1.15, 1.5, and Double Line spacing (or "leading") is critical for readability because it affects how easily text is scanned and understood by readers. Proper spacing helps readers follow the flow of text without feeling overwhelmed or losing their place, particularly when reading on screens. Why it's important: Improved Readability: Adequate line spacing enhances the visual separation between lines, making it easier for the eyes to track text. Single line spacing can cause text to appear too dense, whereas wider spacing (like 1.15 or 1.5) allows for smoother reading. Accessibility: For people with visual impairments or reading disabilities, proper line spacing can significantly reduce cognitive strain. It ensures that text isn't too cramped or difficult to read, contributing to a more inclusive experience. ADA Compliance: Accessibility standards like the Americans with Disabilities Act (ADA) and WCAG 2.1 (Web Content Accessibility Guidelines) recommend optimizing text for readability, including adjusting line spacing. WCAG guidelines state that text should be "legible and understandable," which can be achieved with proper line height (leading). While WCAG doesn't specify exact values, the recommendation to improve text readability often includes adjusting line spacing. According to WCAG 1.4.8, content must be "distinguishable," which includes considering line spacing and overall text legibility. User Experience: Allowing users to adjust line spacing offers flexibility. Those with specific needs (like dyslexia or visual impairments) may prefer wider spacing, which enhances reading comfort. Allowing website editors to select various line spacing options—Single, 1.15, 1.5, and Double—would provide greater control over text presentation, improving accessibility, readability, and user experience for a wider audience.