🚨 EAA|ADA|BFSG -> EU Accessibility LAW Compliance Needed!
M
Marvin (Service) Eckert
🚨 EAA|ADA|BFSG -> EU Accessibility LAW Compliance Needed!
STATUS QUO - What is the problem?
ACTIVE LAWS (NOW effective since June 28, 2025):
- European Accessibility Act (EAA) - 27 EU countries affected
- BFSG Germany - Additional German laws
- WCAG 2.1 Level AA - Technical standard (mandatory)
HIGHLEVEL TOOLS - Not compliant:
- Chatbot Widgets
- Calendar Booking Widgets
- Forms & Lead Generation
- Funnel Pages
- Membership Sites
- All embedded elements
FINES & RISKS:
- Up to 100,000+ EUR per violation
- Class action lawsuits possible
- Business shutdown possible
- Germany: Double legal exposure (EAA + BFSG)
WHAT HIGHLEVEL MUST DELIVER IMMEDIATELY:
- Official Compliance Statement
- Current status of all tools
- What is compliant, what is not?
- WCAG 2.1 AA Roadmap with Timeline
- When will what be fixed?
- Priority list of tools
- Legal Documentation for EU
- EAA Compliance Guide
- BFSG specific info for Germany
- What should agencies tell clients?
- Immediate Action Plan
- Widget updates with timeline
- Workarounds until solution
AFFECTED HIGHLEVEL COMPONENTS IN DETAIL:
Tool/Feature | Problem | Required
Website Builder | Templates not WCAG compliant | Accessible default templates
Forms | Missing label tags, ARIA roles | Semantically correct fields
Calendar Widget | No keyboard navigation | ARIA attributes, screen reader support
Chat Widget | Focus management missing | Keyboard accessibility
CRM Dashboard | Icons without alt text | Accessible UI components
Email Builder | No alt tags for images | WCAG compliant templates
Mobile App | Screen reader problems | Native accessibility features
YOUR CURRENT STATUS AS AGENCY:
WHAT YOU HAVE ALREADY DONE:
- Problem identified and documented
- Feature request submitted
- Support ticket created: #4000828
- Email sent to legal@gohighlevel.com
- Talked to Shaun - recommend to reach out via Email Compliance Team
- Facebook community post published
- Detailed compliance matrix created on https://noparade.notion.site/wcag
WHAT YOU NEED NOW:
- 48h response from HighLevel (critical!)
- Official statement on legal status
- Timeline for fixes
- Interim solutions for EU clients
YOUR RISK WITHOUT HIGHLEVEL RESPONSE:
- Legal uncertainty with EU clients
- Potential contract cancellations
- Liability risk as white-label partner
- Business risk in 27 EU countries + Germany
NEXT STEPS - What you should do:
IMMEDIATELY (today):
- Contact HighLevel support again (Ticket #4000828)
- Set deadline: 48h for official response
- Inform EU clients about situation (transparent)
THIS WEEK:
- Research alternative solutions for critical widgets
- Get legal advice for your agency
- Evaluate compliance status with existing clients
IF NO HIGHLEVEL RESPONSE:
- Escalate to HighLevel management
- Increase community pressure
- Plan B: Alternative tools for EU market
WHY GERMANY IS PARTICULARLY CRITICAL:
- Largest HighLevel market in Europe
- Double laws: EAA + BFSG
- Higher fines and stricter enforcement
- Many white-label partners affected
YOUR LEVERAGE AGAINST HIGHLEVEL:
- You have provided concrete legal evidence
- Time-critical situation (laws already active)
- Large EU community affected
- Measurable business impact for HighLevel
Bottom Line: You have done everything right - now HighLevel needs to act!
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