Email Builder

We can now edit tons of system emails like invoice notifications, community emails (new member request, comments, event scheduled etc), Courses, etc. The problem is there are tons, and if we want to customize the look of the email currently there's no way to customize the "Default" email styling. That means we have to go into every single email template and edit it, which would take days (already several hours deep into this). Please allow us to: 1) Edit the global default template used for all system emails 2) Have an option to have a different default template for different parts of the platform - for example, maybe we want invoices to have a different look that community templates, but we don't want to edit 30 community templates (other than maybe content) so we can choose a default community template different from a default payments template. I spoke with support and they told me it's currently not available, please help us and get this implemented asap! Thank you, Tony

Currently, for emails we send out via the email campaign builder, we are able to click into the statistics section, and see a detailed breakdown of how the email campaign is performing - and ALSO being able to click across into the extra tabs for "Click Performance" and "Tags". Under Click Performance, we are able to see a breakdown of the click statistics down to the level of which exact URLs were clicked, and by which people (see screenshot). However, with emails that are being sent out via a workflow - such as for email nurture sequences, outreach campaigns, or any situation where you will want to schedule multiple different emails to send out, over a period of time, we are unable to see this same level of detail in the statistics. For these types of workflow campaigns, we can see the "Summary" tab, which has the same stats as the email campaigns, however there are NO tabs for "click performance" or "tags" (see screenshot 2). SOLUTION: If we can have the same functionality available for workflow campaigns, as well as email campaigns, that will not only help to align both systems to not be so disconnected, but also enhance the functionality greatly, for us to be able to see, on a granular level, exactly which links were clicked, and by who - greatly enhancing the user experience for workflow emails. The functionality is already clearly available for email campaigns, so bringing it across to workflow email campaigns should be possible.

We want UTM tracking for Quick Compose emails, exactly like it's possible for email templates. This is really necessary for us, as we primarily use quick compose and we want to track how effective our emails are, and which ones are most. This is a screenshot of an upcoming release for email actions in workflow, but UTM tracking can only be enabled for email templates, not quick compose. Some of the fields which could be sent by default is: UTM_Campaign: {{ workflow.name }} UTM_Content: {{workflow.action_step_name}} OR {{workflow.action_step_subject}} And then of course all the mandatory fields (like utm_source = email)

A template is supposed to be the design and feel of the email, not the content. I need the ability to setup a basic template that determines the font, size alignment, padding, any links or graphics, etc. Then I can go in and decide the content and any links inside the workflow. Right now I have to create a new template for every single email we send (or send them without any formatting) and that is maddeningly complex.

Conditional content creates a huge time saving opportunity. Imagine using the same emails for two types of leads in your funnel, but the call to actions are different. Why duplicate over and over again when conditionals could be created inside the email to decide what content is displayed. Conditional content in emails, sms, landing pages, would also provide a small degree of personalization which can help in a number of ways. FB-I-69

When previewing an email for tablet and mobile, the images are skewed and there's no way to configure the settings specifically for these platforms, other than hiding the image. Please add mobile optimization for image blocks on email templates.

We need a pop up warning that lets people know that the "Contact replied to the campaign" condition will not work for an email campaign, if the user enters a email address in the "Reply Address" field under Settings > Email Service, or directly within the email campaign.

When we send an email, with preview text it will also show the top part of the email (content) on the inbox preview. Want to be able to show the Subject and Preview Text ONLY not the content.

We need a way for contacts to resubscribe to our email list if they unsubscribe via the new LC email unsubscribe link. This will be useful for agencies so we can test the unsubscribe link and resubscribe after testing. It will also be useful to give contacts who unsubscribe the option to resubscribe in case it was an accident or if they change their mind. There could be an option to resubscribe given immediately after someone unsubscribes. This is a very common way to do it. There should also be another way to do it if the contact wants to be resubscribed and no longer has access to the email.