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Email Builder

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Make Email Templates - Work Like Templates!!!
A template is supposed to be the design and feel of the email, not the content. I need the ability to setup a basic template that determines the font, size alignment, padding, any links or graphics, etc. Then I can go in and decide the content and any links inside the workflow. Right now I have to create a new template for every single email we send (or send them without any formatting) and that is maddeningly complex.
9
·

in progress

Conditional Sending needs more Conditions
The Conditional Sending feature is excellent, but it would significantly benefit from allowing multiple conditions. For example, I have a real estate client who wants to automate sending emails based on detailed custom fields, such as targeting clients interested in properties from a particular location within a specific price range. Expanding the feature to support multiple simultaneous conditions (e.g., Location = “London” AND Price < “£500,000”) would significantly enhance targeting precision and marketing effectiveness.
0
Allow "resend to unopened emails" for batch scheduling
Love the new "resend to unopened" feature but I'd love to see this available for email campaigns that are batch scheduled. THANKS!
7
·

in progress

Detect Fake Clicks in Email Reports
Right now every time I send out a campaign there are 2 contacts that within seconds show that they clicked a link. However they didn't. It's more than likely a antivirus tool or something that has clicked the link. I haven't had this issue in other email marketing tools. So there must be a way you can filter out or detect only real clicks from real people. Otherwise the click reporting is just wrong.
3
·

in progress

Add AND/OR condition to select email recipients based on tags that they do or do not have
Rather than requiring to make a smart list for every combination of recipients we want to send an email to, it would be easier if it was possible to include an and/or condition when selecting recipients for an email based on their tags. Additionally to be able to select recipients based on tags they do not have rather than solely the tags they do have would be hugely beneficial. For example with both of these features added you would be able to select all recipients who have Tag 1 and do not have Tag 2 etc.
0
Default "From Name and Email" address should be the Assigned User for all outgoing emails/notifications
When a contact is assigned to a user, all outgoing messages (email/sms/chat/etc..) should always show the assigned user's information as default sender. Seems like currently, if my marketing person creates the email campaigns, when emails are sent, logged in user's info is displayed to the recipients. At the same time, all incoming messages should be sent to assigned user.
2
·

planned

Global Header & Footer Auto-Update Feature
Currently, when using saved sections for a global header and footer in email templates, any updates made to the saved section do not automatically reflect in existing templates. Instead, each email template must be manually updated, which can be time-consuming and inefficient. It would be incredibly helpful to have a Global Header & Footer feature that automatically updates across all email templates where it has been used. This would ensure consistency, save time, and streamline the email editing process.
1
URL Shortner in Emails - Trigger Links
It would be great if trigger links and links in general could be shortened to under 120 characters so it doesn't trigger spam alerts, currently trigger links can be up to 300 characters
4
·

under review

Email images not mobile responsive - getting skewed
When previewing an email for tablet and mobile, the images are skewed and there's no way to configure the settings specifically for these platforms, other than hiding the image. Please add mobile optimization for image blocks on email templates.
2
·

in progress

Need email open tracked when an email is sent through synced Outlook account. Most platforms do this using a pixel such as BenchmarkOne.
If we integrate with Outlook - GHL should show in GHL when the Outlook email is opened by that contact. Clients have migrated from other platforms and this was one of the most useful features. Pixels have been the method to track the email opens in Outlook after syncing with Outlook.
0
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