I run a private, one-on-one business coaching company with clients across Australia and internationally. I chose GoHighLevel to centralise my business operations, including client management, appointments, documents, meeting notes and ongoing coaching support. Unfortunately, I am finding the current Client Portal and Membership functionality too restrictive for the way individual coaching businesses operate. The system appears better suited to structured courses where every client follows the same lessons and completes predetermined tasks. My coaching is entirely personalised. Every client has different challenges, priorities, documents and action plans. My main challenges are: Individual client workspaces: I need a private, dedicated portal for each client where we can store and manage information relevant specifically to their business. Document uploads: Clients need to upload documents, spreadsheets, marketing materials and other files for me to review, without having to submit them as part of a course or lesson. Two-way collaboration: Both the client and coach need to be able to upload, access, update and organise documents within the same workspace. Meeting notes: I need somewhere to automatically store meeting summaries, recordings, action items and links from platforms such as Fathom, without presenting them as lessons requiring completion. Document organisation: I need a straightforward folder structure to organise financial reports, marketing, operations, business plans and other client-specific information. Ongoing accountability: Coaches and clients should be able to track agreed actions and progress without being restricted to a predetermined course structure. Client experience: Clients should log in and immediately see their own business information, documents, meeting history and outstanding actions in one organised location. Integration: Ideally, the portal would work seamlessly with existing GHL contacts, workflows, calendars and external document platforms such as Google Drive. I have already spent considerable time building a workaround using Memberships, individual client courses and Google Drive links. However, this feels like adapting a course delivery system to perform a completely different function. My suggestion is to introduce a dedicated Client Collaboration Portal designed for private coaching, consulting and other ongoing professional service relationships. This should support private client folders, two-way document uploads, shared files, meeting notes, action tracking and individualised client dashboards. Not every coaching business sells courses or group programs. Many of us provide highly personalised, long-term services where the client portal needs to function as a shared workspace rather than a learning management system. GoHighLevel already offers so many of the tools needed to operate these businesses. A genuinely collaborative client portal would make the platform significantly more valuable and eliminate the need for multiple external systems. I would love to see this considered as a priority for future development.
