Agency Onboarding

The recent update for configurable Features and Limits for sub-accounts has a few notable bugs. If you believe support, it is 'Supposed to be that way'.. that sounds familiar. Currently switching off 'Reputation Management' and all related features will still leave the REPUTATION tab in the side bar and display a blank tab - Support claims it's supposed to be that way. Switching off 'Invoicing', 'Ecommerce', 'Text 2 Pay' and all other payment related options still leaves PAYMENTS tab, and TRANSACTIONS and PRODUCTS as accessible. Switching off all Marketing, Design and Content AI options still leaves MARKETING Tab and Brand Boards accessible. OPPORTUNITIES is off, yet I can see and add OPPORTUNITIES to the dashboard. ALL REPORTING is OFF but I can view the dashboard - Surely DASHBOARD counts as ALL REPORTING??? They include an option for a discontinued feature - Google My Business Messaging. Thats been gone for quite some time... Sums up the logic behind the design of this feature. There's probably a few other odd design choices that haven't found yet. More individual options would be good, but at least putting some common sense behind the ones that are already there would be a good start. Unfortunately it's a another case of poor User Experience on the part of GHL. It simply does not make sense. Same old approach from GHL - smash out as many features as possible in a short amount of time, changes are rolled out with very minimal UX testing, then leave the agencies to explain the odd design choices and dodginess to the clients. It's painfully obvious this system is built by coders, not by agency owners. It shows.

Would be nice to have the ability to change the logo in each sub account. Would be a nice touch to provide even better experience for clients.

interactive onboarding to explain each feature in a short pop up bubble

Hey GHL team! You guys have outdone yourselves in the latest service menu addition and I'm loving it. I found a crucial issue which seems to be happening on most mobile devices currently. After 1 service is added and you click to add another service, the mobile scroll is not working and only displays the top of the page without allowing the user to find the other additional add ons or services. See the attached image where I have the page scrolled up with one item in the cart. This is pretty urgent for some of my clients who make a bulk of their $$$ off addons. Thank you and hope this can be solved soon. Cheers Team!

Create a built in project manager that has a forward facing interface for the client.

For European businesses, who operate worldwide or just in Europe, this is a must. For accounting, a reconciliation. Being able to automatically check the VAT number and apply VAT of their receptive country or not. I have to continue using Thivecart for this matter, so GoHighLevel is a fully integrated software after all...

Right now there is no way to change the Agency currency from the initial currency that was set up. For sub-accounts you have to change the country in the Settings->Company. There are many reasons why this is not a good idea but the main thing is if you use the short codes to display that information anywhere on sites or use it in funnels, ect. the wrong information/country will display or be used so that is really NOT a solution. My issue is that I am not located in the US but want the currency for both my Agency account and my sub-account to display in USD as that is the currency I charge in and that is the currency my Stripe and PayPal is set up for. The request i have is allow us in Settings->Company to choose which currency the account should use. Don't default it from the country selected.

When clients send a voicemail greeting they recorded on their iPhone, it is an .m4a file that must be converted to .mp3 or .wav format. Please allow .m4a to streamline the process. Please also allow people to record directly from their computer using their onboard mic.

While GHL doesn't directly offer support to subaccounts, it would be nice to have the AI Support Assistant though.