Agency Onboarding

One improvement that would significantly reduce onboarding friction in GHL is the ability to send clients a secure invite link to connect their Google Business Profile without requiring them to log into GoHighLevel first. This connection should be part of an onboarding flow, where the process is guided step-by-step. For example: Client connects their Google Business Profile via secure link Once the connection is completed, they are automatically redirected to the next onboarding step (for example CRM setup or external CRM integration) This would make onboarding much more seamless, especially for agencies that need to connect multiple systems in sequence. It would reduce setup time, simplify authentication for clients, and eliminate unnecessary back-and-forth during onboarding. Overall, it would enable a more structured and automated onboarding flow from external systems into GHL.

Create a built in project manager that has a forward facing interface for the client.

The problem: When HighLevel pushes out updates, agencies and their clients often hit glitches with no warning (examples have included: subaccounts that won't load, login links that suddenly say "no longer valid," or the red flash across the top instead of the normal blue). We've noticed a clear pattern: small hiccups in the system, then a day or two later, a new feature or update appears. The issues line up with rollouts, but we only figure that out afterwards. Right now, there's no way to get ahead of it. The status page ( status.gohighlevel.com ) only reflects issues after they happen, and in our case, a real glitch our client experienced wasn't logged there at all. Support confirmed there is no advance notice and no release schedule; announcements only go out once a feature is already live. The impact: Because we can't see anything coming, we can't reassure clients, plan around it, or tell them "the client portal is being worked on today, so you may see brief issues." We end up troubleshooting problems that aren't actually broken; they're just mid-update. It makes us look less in control to the clients we support. The request: Please give users a way to know when updates or maintenance are coming. Any of these would help: An email or in-app notification ahead of scheduled maintenance and major rollouts (opt-in is fine). A published update/maintenance schedule or calendar showing what's being worked on and roughly when. Even a "heads-up" banner inside the account when a rollout affecting that area is in progress. For comparison, platforms like Kajabi email users in advance of changes. That small heads-up makes a big difference for agencies that have to manage client expectations.

Would be nice to have the ability to change the logo in each sub account. Would be a nice touch to provide even better experience for clients.

It would be a complete game changer to have a white label support suite like Godaddy offers for their resellers. It is a simple (custom value) (reseller name) system. That is branded to my brand. I can choose to have my customers contact me or Godaddy support (they answer the phone anonymously too) I send all my customers to my white label support page if they have any product questions about domains, website builder, email accounts, etc. This extensive support page answers 99% of all user based questions. Allowing me to focus on obtaining more new customers and upgrading the ones I have. The most important action I can do in my business is the actions that build a bigger customer base. I find that after having a few dozen customers with GHL I'm now in a training session with one of them at least 2 times per week for multiple hours. This is not sustainable. Here is my white label support suite which is a direct replica of Godaddys. https://www.secureserver.net/help?pl_id=545477&prog_id=545477

We would like place where we can add formatted documentation internal to Agency Admins and Agency Users at the sub-accont level, for example in a menu item above Launchpad. This would allow the following use cases: 1) Documentation of account history 2) Documentation of support actions our team has taken on the account 3) Log of special considerations for supporting the sub-account 4) Tracking technical information about the client such as domain registrar, email setup, website platform, etc for use in support processes Implementing this capability will save us from maintaining a file in Google Drive for every client that we have to go find every time we start a support ticket or interaction with our subaccount clients. Thanks you for considering this item.

🎯 Problem Currently, when navigating between sub-accounts within the system, all accounts are displayed - including those that have already been paused, canceled, or are no longer in use. In practice, this generates: Visual pollution when selecting sub-accounts Difficulty finding active accounts quickly Loss of operational efficiency on a daily basis Risk of accessing the wrong accounts by mistake In addition, it is often not feasible to delete these sub-accounts because: The customer can return in the future It is important to keep history and data preserved 💡 Proposed Solution Implement improvements in the management and visualization of sub-accounts, including: Filter by Status Allow you to filter sub-accounts by status, such as: Active Paused Cancelled Archived Smart Concealment Option to display only active sub-accounts by default, with the possibility to: Activate viewing all accounts manually Quickly switch between views Customizable Status Field Allow the user to manually set the status of the sub-account (e.g. active, paused, closed) Search Bar Improvement In the search for sub-accounts: Prioritize active accounts Possibility to apply filters directly to the search “Archive Subaccount” function (without deleting) Create an archive option that: Remove the sub-account from the main views Keeps all data intact Allows future reactivation 🧠 Actual Use Context Companies and agencies that manage dozens or hundreds of sub-accounts end up accumulating inactive accounts over time. Without an efficient organization system, navigation becomes slow and confusing — directly impacting daily operation.

I dont know why you removed this feature in the new interface! We should have the ability to choose if this is necessary for our clients! In my case this is not! HIGHLVL-I-5075

One of our clients logged to their sub-account and checked the source code of their sub-account and they asked what is gighighlevel. Since we do this with whitelabel it is harmful for our businesss and we request this to be changed immediately!!

We need to be able to enable/disable specific features for subaccounts (like in SaaS-Configurator)... 1) ...when manually creating subaccounts, not only after one was purchased through SaaS-Mode... 2) ...and edit these features after a subaccount has been created... 3) ...without needing to purchase the Pro Plan (SaaS-Mode).