Conversation AI

In Conversation AI, add the option to use different models (not just open.ai ), just like in voice agents. Anthropic particularly.

I think it would be a good idea if Highlevel integrates a button selection sequence during the conversation in the live chat whenever the chatbot is talking to a potential customer, whether it is booking an appointment or asking qualifying questions. (Example in attached screenshot)

We are currently using Conversation AI for SMS communication, and we’ve encountered a consistent issue that affects both user experience and professionalism. When a contact reacts to a message (e.g. ❤️ 👍 😂 or similar reactions), Conversation AI treats this as a new incoming message and responds to it. This leads to unnatural and sometimes confusing interactions, since a reaction is not an actual reply or intent to continue the conversation. Example scenario: AI sends a message to the contact Contact reacts with 👍 Conversation AI sends a follow-up message as if the contact replied with text This creates unnecessary messages, breaks the conversational flow, and can feel awkward or even spammy from the customer’s perspective. Expected behavior: Conversation AI should ignore message reactions entirely and not trigger any response, workflow, or automation when a contact only reacts to a message. Suggested solution: Introduce a built-in filter or setting such as: “Ignore message reactions (likes, hearts, emojis without text)” Or automatically detect and suppress responses to reaction-type inputs Ideally, this should apply across all Conversation AI channels where reactions are possible (SMS, WhatsApp, etc.). Why this matters: Improves conversation quality and realism Prevents unnecessary or duplicate responses Aligns with how humans interpret reactions (acknowledgment, not a reply) Reduces risk of annoying or over-messaging leads This would be a highly valuable quality-of-life improvement for all users relying on Conversation AI for customer communication.

This new update allowing Conversation AI to book Service Calendars is a brilliant step forward and shows where things are heading. However, for many of us working with Rentals, the real opportunity is with the Rentals Calendar. Is there any update on whether Conversation AI will support bookings directly from the Rentals Calendar? For hospitality, guesthouses, villas, equipment hire and similar use cases, this would be a complete game changer. Being able to handle availability checks and bookings for rental listings directly inside conversations would unlock huge value. Would love to know if this is on the roadmap 🙌

Conversation AI is great but if it would be even better if specific phone numbers could be assigned to specific conversation AI bots. This would help with prompting for specific SMS campaigns and more.

I would like a final message to go from the Conversational AI bot to the contact when the maximum number of replies is reached. The AI assistant should not be having a two-way dialog with someone and then suddenly go silent. In the Conversation AI Advanced Settings for Auto-pilot mode there should be at least 2 fields for what happens when the max number of messages is reached: 1 - What do you want the bot to say before it goes to sleep? (Example answer: "Thank you for providing this information. It will help us determine how to best serve you. I will hand this conversation over to a human who will get back to you shortly.") 2 - What happens next? Possible options: Trigger a workflow. Notify the assigned user. Nothing (leave conversation marked unread). Mark the conversation as read.

It would be helpful if we could train conversation ai on previous conversations