WHATSAPP MESSAGES SENT THROUGH THE COEXISTENCE SHOULD SEND THE BOT TO SLEEP AS WELL
in progress
M
Mario Gallardo
Currently, the conversational ai bot would go to sleep (if we activate the option) if we send a message or through a workflow.
The problem comes when we send the message through the whatsapp business app: clients that use coexistence can talk through the whatsapp app, but those messages are not taken into account, and the bot don't go to sleep (which leads to duplicated messages and a lot of chaos).
POTENTIAL SOLUTION: take into account inbound messages sent through the whatsapp business app so that the bot also goes to sleep when we send them.
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E
Edu Iglesias
+1. It's a key feature for our customers who want to keep their WhatsApp and not operate from GHL.
It would be very helpful if it could be implemented as soon as possible please, thank you very much
S
Satyen Vishnoi
updated the status to
in progress
T
Tarek Moussalli
Any updates on when this will be resolved?? this is way too big of an issue to postpone...
S
Satyen Vishnoi
Tarek Moussalli: We will be launching this soon
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Renan Soares CIMO
Satyen Vishnoi any deadline, Satyen? And thank you very much for the update, it will be excellent.
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Proxima AI SRL
This is an issue we are also encountering with our own clients; we have received several complaints regarding this problem, we have already lost a number of clients. This needs to be resolved as soon as possible. I see that it is marked as "scheduled," but is there a specific date for when this change will be implemented?
Thank you.
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Alejandro Javier Pelaez
+1, this hurts us every day. Our team answers leads from the WhatsApp Business app (coexistence) and the bot keeps replying on top of them because those outbound messages arrive without a user and never trigger "send bot to sleep". In the last 7 days the bot replied after a human in 42 conversations. Please treat outbound messages sent from the WhatsApp Business app exactly like manual messages sent from HighLevel (same sleep + reactivate timer), and expose them to workflows as an outbound/manual message event so we can react to them.
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Jose Gerardo
Any updates?
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Alejandro Elizondo
This is a MUST! My client has been complaining about it.
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Mazen Elbendary
Following this closely.. we're on WhatsApp Coexistence and this is causing real problems for us. Our bot keeps firing right after the agent has already replied manually from the WhatsApp Business app, which creates duplicate/conflicting messages in front of live leads and makes us look unprofessional. This isn't an edge case, it's core to how Coexistence is meant to be used.
It's marked "planned", any update on an actual timeline? This has been open a while and it's a pretty significant gap for anyone using Coexistence with Conversation AI.
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Jose Gerardo
Mazen Elbendary RT... I see that there is basically a same ticket as this one but for native facebook messenger and instagram replies that is "In progress"... It would be awesome if this was released together.
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Michel Karam
please make it fast, we are loosing clients
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Melanie Sánchez
+1 This is definitely needed. If a team member replies directly from WhatsApp or Instagram, the AI should automatically go to sleep. It would make the handoff much smoother and prevent duplicate or conflicting replies.
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