WHATSAPP MESSAGES SENT THROUGH THE COEXISTENCE SHOULD SEND THE BOT TO SLEEP AS WELL
planned
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Mario Gallardo
Currently, the conversational ai bot would go to sleep (if we activate the option) if we send a message or through a workflow.
The problem comes when we send the message through the whatsapp business app: clients that use coexistence can talk through the whatsapp app, but those messages are not taken into account, and the bot don't go to sleep (which leads to duplicated messages and a lot of chaos).
POTENTIAL SOLUTION: take into account inbound messages sent through the whatsapp business app so that the bot also goes to sleep when we send them.
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Alejandro Javier Pelaez
+1, this hurts us every day. Our team answers leads from the WhatsApp Business app (coexistence) and the bot keeps replying on top of them because those outbound messages arrive without a user and never trigger "send bot to sleep". In the last 7 days the bot replied after a human in 42 conversations. Please treat outbound messages sent from the WhatsApp Business app exactly like manual messages sent from HighLevel (same sleep + reactivate timer), and expose them to workflows as an outbound/manual message event so we can react to them.
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Jose Gerardo
Any updates?
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Alejandro Elizondo
This is a MUST! My client has been complaining about it.
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Mazen Elbendary
Following this closely.. we're on WhatsApp Coexistence and this is causing real problems for us. Our bot keeps firing right after the agent has already replied manually from the WhatsApp Business app, which creates duplicate/conflicting messages in front of live leads and makes us look unprofessional. This isn't an edge case, it's core to how Coexistence is meant to be used.
It's marked "planned", any update on an actual timeline? This has been open a while and it's a pretty significant gap for anyone using Coexistence with Conversation AI.
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Jose Gerardo
Mazen Elbendary RT... I see that there is basically a same ticket as this one but for native facebook messenger and instagram replies that is "In progress"... It would be awesome if this was released together.
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Michel Karam
please make it fast, we are loosing clients
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Melanie Sánchez
+1 This is definitely needed. If a team member replies directly from WhatsApp or Instagram, the AI should automatically go to sleep. It would make the handoff much smoother and prevent duplicate or conflicting replies.
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Alex Reyes
non contacts are also labeled as inbound messages, GHL would need to come up with a native coexistence solution.
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Alejandro Chiarilli
This is something that should be from v1.0.
We NEED this.
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Sales & Marketing
Merged in a post:
chatBot Understand and Goes to sleep when someone replies from direct channels
N
Nick Warrior
The current chatbot only goes to sleep if someone replies from GHL. However, if a person engages in the conversation and replies directly from the channel (e.g., Facebook, Instagram, WhatsApp), the AI Chatbot does not identify that manual reply and therefore continues to interrupt the conversation. It could be great if the chatbot could also identify when I send a message manually direcly in those channels.
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Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Dealing with this constantly. Our team will jump in manually on WhatsApp and the bot keeps firing messages right after. Super awkward for the client conversation.
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