WHATSAPP MESSAGES SENT THROUGH THE COEXISTENCE SHOULD SEND THE BOT TO SLEEP AS WELL
planned
M
Mario Gallardo
Currently, the conversational ai bot would go to sleep (if we activate the option) if we send a message or through a workflow.
The problem comes when we send the message through the whatsapp business app: clients that use coexistence can talk through the whatsapp app, but those messages are not taken into account, and the bot don't go to sleep (which leads to duplicated messages and a lot of chaos).
POTENTIAL SOLUTION: take into account inbound messages sent through the whatsapp business app so that the bot also goes to sleep when we send them.
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A
Abhishek Kumar
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planned
M
Mario Gallardo
ANOTHER POTENTIAL SOLUTION: add as a workflow trigger 'INBOUND MESSAGE' (with filters like 'sent from whatsapp'....) so that at least we can then deactivate it and take more control over it.