The goal, have Conversation AI handle Live Chat and book appointments, 100% hands-off. In short, it almost does. The Conversation AI provides suggested times to visitors for booking an appointment, but when the user picks a time the AI just says that the appointment has been booked without ever asking for and collecting their name email address, or phone number. How I set it up. I enabled Conversation AI for Live Chat as the supported channel, enabled Auto Pilot, and Appointment Booking under Configure Intent.