PROBLEM: When a contact sends a file attachment (image, PDF, document) via WhatsApp during a Conversation AI interaction, there is currently no way to automatically store that file in a File Upload custom field on the contact record. The only available method is manual: staff must click the three-dot menu on each message and select "Add to Documents." This is not scalable for businesses processing high volumes of document-based workflows such as recruitment, insurance, lending, real estate, or healthcare. USE CASE: We run an overseas recruitment agency. Candidates send their passport photo via WhatsApp to our Conversation AI bot. The bot can already read the image and extract data from it using Image Response. However, we cannot automatically save the actual file to the contact record for compliance, audit, and document management purposes. Our current workaround requires staff to manually download and re-upload every passport image, which defeats the purpose of automation. PROPOSED SOLUTION: Option A — Bot Action: Add a new Bot Action type called "Save Attachment" that allows the Conversation AI bot to automatically save incoming file attachments to a specified File Upload custom field on the contact record. Option B — Workflow Action: Add a new Workflow Action called "Save Incoming Attachment to Custom Field" that triggers when a Customer Reply contains a file attachment, and automatically uploads it to a designated File Upload custom field. Option C — Workflow Trigger Filter: Enhance the existing "Customer Reply" trigger with a filter for "Message contains attachment: Yes/No" and provide the attachment URL as a usable custom value that can be passed to a File Upload custom field via an Update Contact action. Any of these options would close the gap between receiving documents via WhatsApp and storing them in the CRM without manual intervention. WHO BENEFITS: Any business that collects documents from contacts via WhatsApp: recruitment agencies, insurance companies, real estate agents, healthcare providers, legal firms, lending companies, and service businesses requiring signed documents or ID verification. ADDITIONAL CONTEXT: The GHL API already supports uploading files to File Upload custom fields (POST endpoint with buffer). The infrastructure exists — it just needs to be exposed as a native Workflow Action or Bot Action so users can automate the process without relying on external tools like Make or Zapier.