Call Tracking

I would like to create a workflow based on call duration. For example, if a call is less than 10 seconds I would like to send a notification to a user prompting the user to go and listen to the call recording to determine why the call was so short. I would also like to send an automated text to the caller if the call duration was less than 5 seconds to verify if the call was intended or not.

Any native call system should have a system where leads can be put on hold until an available agent is ready to speak to them. Should be able to have music and eventually a voicemail if an agent cannot answer.

I’d like to request an advanced call center–style dialer system inside Go High Level, fully integrated with the automation builder and designed for high-volume outbound teams. The goal is to enable agencies and sales teams to run full outbound call center operations directly within GHL, without relying on external dialer tools. Key Features Smart Dialer Modes Power dialer (automatically calls the next contact) Predictive dialer (connects only answered calls to agents) Preview dialer (shows contact details before dialing) Full Integration with Automation Builder Add contacts to call queues via workflows Trigger actions based on call outcomes (answered, no answer, interested, etc.) Combine calling with SMS, email, and voicemail drops in one flow Automated retries and follow-ups Live Agent Monitoring Dashboard (Admin View) Real-time agent status: Available, On Call, On Break, Offline View active calls, call duration, and queue activity Full visibility of team performance in real time Agent Time Tracking & Activity Monitoring Track agent login and logout time Total time online vs offline Time spent on calls, idle, and on break Live monitoring of agent activity throughout the day Supervisor Tools Listen-in (silent monitoring) Whisper (coach agent privately during calls) Barge-in (join calls live when needed) Smart Lead Distribution Round robin assignment Priority-based routing (hot leads first) Performance-based distribution Agent Workspace Call scripts displayed during calls Notes and call dispositions (no answer, booked, not interested, etc.) Automatic activity logging Seamless transition to the next call Reporting & Analytics Calls per agent Talk time vs idle time Conversion rates Agent productivity tracking Daily and weekly performance reports Why This Matters This feature would transform Go High Level into a true all-in-one CRM and call center solution, eliminate the need for external dialer platforms, and unlock high-volume outbound capabilities for agencies and sales teams.

I LOVE the call reporting on GoHighLevel but the BIGGEST ISSUE with it is the fact that if I leave a voicemail it's counting as a "Completed" call when in fact it was a no answer. So the reporting is technically inaccurate when I want to see the total completed calls someone has made on my team. This also ruins my avg. call duration reporting as it's showing to be a lot lower than it actually use due to it counting 15 second voicemails. I'm suggesting to fix this so reporting is more accurate, OR, if that is not possible then to make a custom option to set if a call goes past a certain length then count it as completed call. That way, it's not counting 10-15 second voicemails and maybe a real conversation would only be counted past 1 minute or so (or whatever I set). I hope this makes sense, this would be a GAME CHANGER so I don't have to manually keep track of how many REAL completed calls I've made. Thanks, Tyler Uenaka.

It scares me to think about a potential client hanging up the phone just because there is no hold music option. It would be awesome to be able to have an option of uploading your own hold music when the line is busy.

Currently to use one phone number to both text and call via AI you have to move back to twilio for telephony provider because lc phone doesnt have the capability to zip trunk. Please give the option to do the zip trunking in LC phone and keep AI users in LC phone.

Being able to get the call recordings from a workflow as soon as a call is completed, to be able to send it to a sheet or elsewhere. Would be great for tracking and accountability

Would LOVE to have callrail integrated with GHL!!! It is a great call tracking platform and it will make everything along with GHL work perfect for my clients!!

Automatically assign a contacts location based on their phone number country code when they enter the into software. Then, allow for workflows to use the phone country code/location of each contact to assign the correct phone number (USA, UK, etc) and automatically send workflow texts with the correct phone number. This way, you can have contacts from global locations all entering the same text workflow sequence, without creating separate one and assigning a different user with a different country code phone number.

Have live voice chat bot as an action for Reply Channel = inbound phone call. Trained by the company website & FAQ. This is a 24/7/365(366) CSR! Use artificial intelligence to respond to both voice and text inquiries via phone, web chat/web form, email, messenger…