api to support call tracking details
We would like to pull call tracking data via the api so that we could evaluate and report using our custom system. HIGHLVL-I-2826
Interactive Voice Response (IVR) enabled by AI generated voice
Have live voice chat bot as an action for Reply Channel = inbound phone call. Trained by the company website & FAQ. This is a 24/7/365(366) CSR! Use artificial intelligence to respond to both voice and text inquiries via phone, web chat/web form, email, messenger…
Call Tracking Please
Can we get Call tracking instead of using Call Rail? We want to run FB ads and IG ads with the Call text back feature. This would be very powerful!
Option to Set Call Status on Outbound calls, as the Manual Call Queue (Power Dialer) Offers
In the Manual Call Queue (Power Dialer), after an outbound call is made, it gives you the option to set the call status. The call status is routinely used in workflows. e.q. if call = completed, move to "engaged lead", etc. The problem is that when you call from the contact record (or anywhere else for that matter), and you reach a voicemail (and hangup on it), you don't get a status of "voicemail", you get "completed". This is not desired. You need to be able to set this status.
I would like to create a workflow based on call duration. For example, if a call is less than 10 seconds I would like to send a notification to a user prompting the user to go and listen to the call recording to determine why the call was so short. I would also like to send an automated text to the caller if the call duration was less than 5 seconds to verify if the call was intended or not.
I would like to see the ability to send an email notification from GHL when a lead calls a Twilio #. I would also like to be able to record a "whisper" message that plays on the customers phone when a lead calls in.."This is a new lead from dominate media". These feature would allow me to get rid of callrail/callfire and keep everything in one dashboard. HIGHLVL-I-155
Phone Country Code track for workflows
Automatically assign a contacts location based on their phone number country code when they enter the into software. Then, allow for workflows to use the phone country code/location of each contact to assign the correct phone number (USA, UK, etc) and automatically send workflow texts with the correct phone number. This way, you can have contacts from global locations all entering the same text workflow sequence, without creating separate one and assigning a different user with a different country code phone number.
Add ability to label the call tracking number so we can see at a glance where the calls are coming from
Makes it easy if we are using multiple numbers in various stages of campaign. That way we can see where the results are coming from HIGHLVL-I-160
Call Wrap Time Reporting
For sales representatives calling outbound, wrap time is important to see how long it takes to move on to the next call. Currently looking at the time between each call manually vs having an average in the call reporting section. Would be really helpful to have time average time between calls added into the call reporting section.
Announce Calls or Caller ID
It would be so great if there was some kind of caller ID associated with inbound calls. Right now it shows my high-level number calling which is fine but if it could announce "new incoming call and then say the name" if they are a contact or the phone number if they are not then we have an idea of who is calling instead of answering blind. With this day and age everyone has caller ID and it sounds silly when a client calls you back and you answer like you don't know who is calling.