Call Duration
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Leonard Lorenc
I would like to create a workflow based on call duration. For example, if a call is less than 10 seconds I would like to send a notification to a user prompting the user to go and listen to the call recording to determine why the call was so short. I would also like to send an automated text to the caller if the call duration was less than 5 seconds to verify if the call was intended or not.
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Christian Allen
I've created a free private app in the marketplace to address this issue. Can only have 5 agencies use it (while its private). I'll make it public once the 5 agency limit has been hit.
Download link:
There will be a new 'Call Completed' trigger for workflows once you download the app. Use that trigger, then you'll be able to use if/else paths with a call duration variable.
Hope this helps some of you! Please reach out with any other requests you all would like. I'm just getting into developing for the GHL ecosystem and I'd like to tackle as many widespread problems as I can. Reach me at christian@umijelly.com
Thanks everyone!
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Dan Ramos
Here's a pretty elegant solution:
1) the trigger is the call status. You can filter for whatever works well for you. I just did for all incoming calls
2) Add a custom code action. I provided the code example below. This essentially just gets the duration of the call and passes it to the if-else statement in the next step.
3) for the if-else statement, check if the previous custom code had a call duration that is greater than or equal to 60 seconds.
4) If it does, then you can send a Google Ads conversion or whatever event you want.
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Tristan Stier
Dan Ramos God Send!
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Ryan Kilgallon
After seeing this was planned a few months ago, I figured it would be done already! This is key for making sure conversion tracking doesn't fire on unqualified spam calls.
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Tristan Stier
GHL. This is super important.
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Alejandro Niño
please I need this.
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Mark Petree
Guessing this will be out soon? Super important, I didn't even realize this wasn't possible. I just switched from CTM and now I'm thinking maybe I should've just waited as this will mess up the Google Ads conv tracking.
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Jay Martin
This wont work because they dont have call intelligence to know if the person even answered the phone, you're going to get a bunch of calls that are just going to voicemail. If you have people making calls that short thats a rep problem, fire them.
Create a widget for outbound calls, and scroll through their calls for the day and look at Duration.
If tracking calls for ads and reporting then ya that wouldn't be a good call to track so I get tracking duration for these reasons.
There could be a built in Call duration to see if they actually answer or its a voicemail, then from the point of the call being answered how long the call is. That would be more useful.
Any call that is received and goes to a voicemail is counted as "Answered" currently. Even worse call recordings occur for all the voicemails we make too and we get charged for that.
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Matt Gerchow
happy to see this as planned! Go GHL!!!!
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Mike Lombardo
We need this!
Ronak Jindal
marked this post as
planned
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Evan Means
Ronak Jindal Thank You!! Looking forward to this.
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Andrew Eastoe
Ronak Jindal thank you. This is important when setting up a call tracking dashboard. Please look at Last Call Duration and Total Call Duration as two seperate values.
Ronak Jindal
Andrew Eastoe Interesting! What do you want to do with total call duration?
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Evan Means
Ronak Jindal I'm not sure if you are the right peron to address this but is it possible to trigger a call stat based on calls or even better duration to the funnel page stats? Currently funnel pages use opt-ins (forms) to determine a winner with no stats for calls. But most of our leads come from calls so we have to manually go to call reporting and look up landing pages for each call to see a winner from a/b testing. It would be nice to see the call stats on the funnel page so we quickly determine a winner there.
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Andrew Eastoe
Ronak Jindal Last Call Duration we know if a call is less than 10 seconds it's likely voicemail, we know if it's less than 2 minutes it's likely a reschedule or a "no", more than 10 minutes our team is having really good conversations. 20+ minutes is usually a conversion.
Total call duration we would track as both individual and team KPI for total minutes spent on the phone. Allows us to quickly establish (in conjunction with conversion rate) if offer is solid, or phone rep needs training.
Many other use cases here but that is just one example.
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Evan Means
Ronak Jindal is there any time frame around this? We could really use this for several things like reporting, better conversions etc.
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Evan Means
Ronak Jindal is there any time frame around this feature? This is badly needed for those of us that get a lot of leads from phone calls. Could really use it for more accurate conversions, and reporting as well as automations triggered off call length. It's been requested for over 2 years now and it's been planned for 4 months.
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