Call Duration
planned
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Leonard Lorenc
I would like to create a workflow based on call duration. For example, if a call is less than 10 seconds I would like to send a notification to a user prompting the user to go and listen to the call recording to determine why the call was so short. I would also like to send an automated text to the caller if the call duration was less than 5 seconds to verify if the call was intended or not.
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Ronak Jindal
planned
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Evan Means
Ronak Jindal Thank You!! Looking forward to this.
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Andrew Eastoe
Ronak Jindal thank you. This is important when setting up a call tracking dashboard. Please look at Last Call Duration and Total Call Duration as two seperate values.
Ronak Jindal
Andrew Eastoe Interesting! What do you want to do with total call duration?
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Evan Means
Ronak Jindal I'm not sure if you are the right peron to address this but is it possible to trigger a call stat based on calls or even better duration to the funnel page stats? Currently funnel pages use opt-ins (forms) to determine a winner with no stats for calls. But most of our leads come from calls so we have to manually go to call reporting and look up landing pages for each call to see a winner from a/b testing. It would be nice to see the call stats on the funnel page so we quickly determine a winner there.
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Andrew Eastoe
Ronak Jindal Last Call Duration we know if a call is less than 10 seconds it's likely voicemail, we know if it's less than 2 minutes it's likely a reschedule or a "no", more than 10 minutes our team is having really good conversations. 20+ minutes is usually a conversion.
Total call duration we would track as both individual and team KPI for total minutes spent on the phone. Allows us to quickly establish (in conjunction with conversion rate) if offer is solid, or phone rep needs training.
Many other use cases here but that is just one example.
Ronak Jindal
Merged in a post:
Add Call Duration Filter To Triggers
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David Edwards
My idea is to add a call duration filter to the triggers. The use case would be if you wanted to create an email alert for missed calls. GHL is not able to accurately identify missed calls if the call status is technically completed.... for example if it rings all the way to the voicemail but they hang up. A filter for calls lasting 30 seconds or less could be helpful and more accurate. This filter could also possibly help identify higher quality leads
HIGHLVL-I-5812
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Evan Means
We really need this ASAP Shubham Gupta. I have been using a premium custom code but it's not consistently working and my campaigns are getting messed up on Google as the conversion data is inconsistent. This is really important for local service businesses that get most of their leads from phone calls. We can't count every call no matter how long and get good conversions. Is there anyway we can get some feedback on implementing a call duration trigger from High Level?
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Parham Nassiri
Oh, I request it again with more details
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Allen Seavert
I can't believe this doesn't already exist. Like this should be like HighLevel level 1 stuff
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Steven Haye
You could do this with a combination of the incoming call trigger, and custom code block. Custom code action allows you to have the call duration as an input.
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Evan Means
Steven Haye have you been able to get this to work? I have tried it and it's not working but not sure if my setup is incorrect.
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Andrew Eastoe
Steven Haye can you tell the exact code you are using here to get the desired result? Can you use code to add and make it total minutes from multiple calls? Thanks in advance Steven, Andy
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Steven Haye
Andrew Eastoe in custom code, you can select the call duration as one of your inputs, and then you can use a conditional action like the if action, and trigger other actions if the duration is over a certain amount of time in seconds.
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Susie Sun
Any update on this??
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Adam Skjervold (Owner)
There's already an app that does this -> https://streamlined.so
It has a trigger that gives you the call recording URL along with the call duration and direction.
Then you can choose what to do with it based on the call duration and direction
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Alexis Rico Cortes
Yes! Call duration is a must-have!
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Freddy Feldman
yes we need it as soon as possible
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