Voice AI

We have a lot of numbers and it would be great if we could select multiple numbers so we don't have to set up multiple bots.

Have multiple use cases but need the AI agent to be able to lookup certain values / table / range of values from within a Google Spreadsheet or an Airtable doc. This will allow us to give out realtime inventory status, pricing information for various products, used or free calendar slots or lookup specific information as required from time to time. Also, can we get the agent to perform advanced math calculations too in order to be able to process requests for a quote, for example.

I have a client who would like his inbound AI employee to use his own voice so that his customer interactions are more personable. I would like to be able to upload an AI voice file that I've trained with external software, or be able to train the custom AI voice within GHL. Thank you for all you do for us! ie. https://elevenlabs.io/voice-cloning

Currently, Voice AI uses structured prompts and logic to handle live phone conversations and guide callers through different questions and scenarios. My recommendation is to extend that same conversational framework into website forms, allowing a form itself to function as a chat window rather than a static set of input fields. ⸻ Conversational Form Window The idea is to embed a chat-style interface directly inside a form, using the same prompts, training, and agent goals that power Voice AI or Conversation AI. • Instead of a floating chat widget, users could interact with the AI directly within the form section of the page. • The AI would guide visitors through questions in a natural, message-based format, collecting the same information as a phone call — but through text. This would make forms feel interactive and human while maintaining the same conversational flow and data capture logic that already exists within the Voice AI system. ⸻ Benefits • Seamless user experience: Visitors stay on the page and interact within the form without pop-ups or distractions. • Professional appearance: The chat interface becomes part of the page design, matching brand aesthetics rather than relying on a floating icon. • Consistent data collection: The same prompts and workflows used in Voice AI can be mirrored here, ensuring uniform lead qualification across phone and web. • Higher engagement: Visitors who don’t want to speak on the phone can still complete a guided, conversational intake through the website. ⸻ This would give GoHighLevel users a way to create conversational, AI-powered forms that feel personalized and dynamic — not just another chatbot floating on the screen. It also keeps the logic unified across Voice AI, Conversation AI, and now interactive web forms. Thank you for considering this — it could be a major step forward in how businesses collect leads and communicate through AI on their websites.

It would be great if we could get a timeline on when Ai agent outbound calls will be permitted outside of the US.

DESCRIPTION Currently, within the Voice AI Agent settings, the “After the Call – Action → Update Contact Field” option does not allow selecting Date/Time–type Custom Fields. The system only supports updating text fields. This limitation prevents many important automation scenarios where the AI Agent collects structured date/time information from the customer. Why this enhancement is needed Voice AI Agents frequently ask users questions whose natural response is a date and/or time. For example: “When would you like us to call you back?” “What day works best for your appointment?” “When will you send the required documents?” The agent can understand and extract the date/time, but there is no way to store this information in a Date/Time Custom Field, because the action does not support that field type. Example use case If a customer tells the agent, “Call me tomorrow at 3 PM,” the agent can capture this information, but the system cannot store it in a Date/Time field—only as text—limiting the ability to use this value in downstream workflows or scheduling logic. Requested Enhancement Please enable Date/Time Custom Fields to be selectable inside the Voice AI Agent’s “Update Contact Field” action. This simple improvement would: Increase compatibility with more workflow scenarios Allow storing structured date/time values instead of plain text Enable more advanced logic for follow-ups, scheduling, tracking, etc. Improve the overall automation potential of Voice AI Agents This enhancement would make the Voice AI Agent system significantly more flexible and aligned with real-world business workflows.

This would be great for 2 reasons. 1) When one of your contacts is calling using the AI phone number they would be recognized " Hi John" Thanks for calling, how can I help you? 2) When doing voicemail drops to sell AI voice the caller could call back, be recognized and have a demo of what their missing on their call back.

Voice AI adoption in bilingual (English–Spanish) markets is currently limited by Spanish voice quality. Even when selecting Spanish language agents, the current TTS output sounds choppy and unnatural, which reduces trust for real callers. This is not a prompt or configuration issue — it’s a voice prosody limitation. To unlock wider adoption of Voice AI (auto dealerships, home services, healthcare, etc.), we need at least one of the following: Option A: • Add true Spanish-native neural voices (male & female), especially Latin American Spanish, with natural prosody and pacing. Option B: • Allow optional integration with external TTS providers (e.g., Azure, Google) for Voice AI, while still keeping core logic and call handling inside GHL. English voice quality is solid just needs a bit more human like realism — Spanish is the current blocker. Improving this would significantly increase usage in bilingual regions in the United States and expand Voice AI revenue opportunities. Happy to help test or provide examples if needed.

We already have a caller on the line, why does the bot need to transfer them to another phone number so another bot can take over?

An ability to test or demonstrate the Voice AI by just clicking a widget or a button in a funnel/website.