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Voice AI

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AI Voice Cloning - Train or upload a custom AI voice
I have a client who would like his inbound AI employee to use his own voice so that his customer interactions are more personable. I would like to be able to upload an AI voice file that I've trained with external software, or be able to train the custom AI voice within GHL. Thank you for all you do for us! ie. https://elevenlabs.io/voice-cloning
6
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under review
Voice AI Flow Builder: let a Conditional Router branch on a mapped Custom API response field (e.g. result.verified)
In Voice AI Flow Builder, a Custom API action returns JSON that we map in Response Mapping (e.g. result.verified, a boolean). We need to gate the next node on it with a Conditional Router condition like: result.verified equals true. Problem: the Conditional Router's Variable picker never lists the mapped response fields. "Runtime Variables" is an empty leaf, and searching "result" or "verified" returns nothing. A hand-typed result.verified does not resolve at runtime — the router never takes the branch even when the field is true. We confirmed the Custom API fires (200 in our backend logs) and the field is mapped, but the gate never opens. Request: please add a supported way to reference a mapped Custom API response field in a Conditional Router condition — or, if a syntax already exists, please document it. This is essential for building deterministic identity/verification gates in flows (only proceed if verified = true); without it, a flow can collect a result but cannot branch on it. Happy to share the agent and a call ID.
0
AI Phone Transfer and Transfer Back
If the voice AI transfers a call but it either fails or no one picks up it will be routed back to the AI.
3
Improve Voice AI realism
With companies like Nedzo that have ultra realistic voices, I think the HL voice ai has a long way to go. Would be good if the voices could sound less robotic.
16
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under review
Voice AI Push-To-Talk widget that is embeddable to funnels/website
An ability to test or demonstrate the Voice AI by just clicking a widget or a button in a funnel/website.
26
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in progress
✅ Call ahead before transferring the call
It would be great if the AI could call internal numbers to alert us of incoming calls, before transferring the call. Maybe we don't want to take the call or we can engage the caller at a later time. Having the AI call approved internal numbers to let us know who is calling would be another great step towards a true assistant.
0
Use Call Transcripts to Train AI
As we work towards offering AI receptionists to clients, it would be super helpful if the AI could train based on previous call transcripts. For example if we have someone call in and ask to speak with Patty, the AI may not realize they're asking for Patricia. Or maybe industry jargon is used on calls, it would be helpful if the AI can learn what all those terms are so it can respond properly. Some of this stuff only turns up in client calls, and in an ideal scenario, after the call the AI would ask the sub account owner or admin to clarify or add context to what was discussed on the call.
4
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upcoming
Voice AI Warm Transfer
It would be great if the AI could route a transferred call back to the AI if the transferred call is not answered. The AI needs to listen if the transferred call goes to voicemail and then if it does go to voicemail it can return to the caller and take a message from the caller. The current capability of only transferring a call leaves too many customers upset that they get transferred to a voicemail
3
Allow transfers to another Voice AI bot without a phone number
We already have a caller on the line, why does the bot need to transfer them to another phone number so another bot can take over?
10
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upcoming
Recognize a caller in your contacts and say hello "name" when they call in
This would be great for 2 reasons. 1) When one of your contacts is calling using the AI phone number they would be recognized " Hi John" Thanks for calling, how can I help you? 2) When doing voicemail drops to sell AI voice the caller could call back, be recognized and have a demo of what their missing on their call back.
26
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under review
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