Voice AI

This would be great for 2 reasons. 1) When one of your contacts is calling using the AI phone number they would be recognized " Hi John" Thanks for calling, how can I help you? 2) When doing voicemail drops to sell AI voice the caller could call back, be recognized and have a demo of what their missing on their call back.

With companies like Nedzo that have ultra realistic voices, I think the HL voice ai has a long way to go. Would be good if the voices could sound less robotic.

The AI Voice Agent could experience spam phone calls. Could there be a way to block incoming numbers - I see this as being a problem with my GHL (business number). This could disrupt Automation and Workflow with bad information and fake contacts.

As we work towards offering AI receptionists to clients, it would be super helpful if the AI could train based on previous call transcripts. For example if we have someone call in and ask to speak with Patty, the AI may not realize they're asking for Patricia. Or maybe industry jargon is used on calls, it would be helpful if the AI can learn what all those terms are so it can respond properly. Some of this stuff only turns up in client calls, and in an ideal scenario, after the call the AI would ask the sub account owner or admin to clarify or add context to what was discussed on the call.

We already have a caller on the line, why does the bot need to transfer them to another phone number so another bot can take over?

It would be great if the AI could route a transferred call back to the AI if the transferred call is not answered. The AI needs to listen if the transferred call goes to voicemail and then if it does go to voicemail it can return to the caller and take a message from the caller. The current capability of only transferring a call leaves too many customers upset that they get transferred to a voicemail

Hi there, I'm currently experiencing a high-level limitation that I believe may affect other businesses using this software. Currently, the Voice AI sends the summary in the contact section specifically to that contact, however there is no option to show the AI summary using this logic: CALENDAR VIEW>CLICK ON APPOINTMENT>VIEW DETAILS> NO OPTION TO SHOW THE AI SUMMARY THERE. It's a limitation because business owners don't like to jump back and forth from one section to another, the information collected by the AI needs to be diplayed easily for them. I've attached some screenshots with the HOPE that someone from High Level IT deparment will take a look at it and hopefully do something about it, thank you for your understanding.

One feature that would be incredibly valuable for businesses using HighLevel AI Voice Agents is automatic language detection and response. Currently, AI agents appear to be configured with a single language. However, many businesses serve customers from diverse backgrounds and would benefit from an AI agent that can automatically detect the caller's language and respond accordingly. Suggested Functionality: Detect the caller's language within the first few seconds of the conversation. Automatically switch to that language without requiring the caller to press a button or choose from a menu. Continue the conversation, answer questions, collect information, and schedule appointments in the caller's preferred language. Support all languages available through HighLevel's AI infrastructure. Example: Caller: "Hola, necesito programar una cita." AI: "Con mucho gusto. ¿Me puede dar su nombre por favor?" No language selection. No friction. Just a natural conversation. Business Benefits: Better customer experience Increased appointment bookings Higher lead conversion rates Greater accessibility for multilingual communities Competitive advantage for businesses serving diverse demographics This would be especially valuable for industries such as healthcare, home services, legal, real estate, insurance, and customer support where language barriers often result in missed opportunities. As AI continues to replace missed calls and improve customer communication, multilingual support should be seamless and automatic. Businesses shouldn't lose customers simply because the caller speaks a different language. Catheryn Gutierrez Butler Connections

How can I setup call forwarding so my voice ai agent can answer the call without paying a huge amount in international call minutes as a result of call forwarding? is there a simple way of overcoming this? creative solutions also welcome

OUTBOUND VOICE AI SHOULD BE ABLE TO CALL DIFFERENT LISTS OF CONTACTS TO ASK THE SAME QUESTIONS AND COLLECT ALL THEIR RESPONSES. i, e, call all mechanics to get the their individual prices and select the ones in a particular price range if you want (or to use that data in a calculation like: take the average, median, least or max).