Multiple Calendar Booking for Voice AI & Conversational AI
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Muhibbullah Munna
Right now, we can connect just 1 calendar, but we want to add multiple calendars under 1 voice AI and conversational AI. For example, we provide multiple services, and each service has a separate calendar. When customers call our hotline number to book an appointment, voice and conversational AI can only book for one calendar.
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Abhishek Kumar
Muhibbullah Munna till we release try this approach
create a workflow - and set the required customer replied trigger
- assign conversation ai q&A workflow actions , and create 5 branches with desired appointments. In the question section ask which service do you want
- then go to conversation ai create 5 bots and assign different calendar to each bot. you can have separate training for each bot as well
- now come back to workflow and under each branch assign a conversation ai bot using the action - update conversation ai bot and status
- attach a wait below to prevent contact reentry - wait for 24 hours
attaching a screenshot.
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Muhibbullah Munna
Abhishek Kumar Basically we need multi calendar booking feature urgently for voice ai.
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Abhishek Kumar
Muhibbullah Munna voice ai wont be possible now , it will take some time .
you can have conversation ai do this for time being