Calendar

This is one of the most important additions for all service-based businesses with multiple locations. The absence of this feature is one of the main reasons we are unable to close clients. For example, consider a Plastic Surgery Clinic with two locations offering the exact same services. Currently, we have to set up 2 separate service calendars and duplicate staff profiles for each location, here's an example: Location 1 Service Calender: Breast Augmentation BBL Liposuction Location 2 Service Calender: Breast Augmentation BBL Liposuction Additionally, we must set up multiple staff members for each location: Location 1 Staff: Sarah Jane Mark Location 2 Staff: Sarah Jane Mary This creates confusion, especially when staff manually try to book clients at the clinic. They encounter multiple instances of the same staff names and calendar names, making the process cumbersome and confusing. Now, imagine this process if a business has five locations—it just becomes a mess! To simplify the entire process, here's what we could do: Setup and add a switch to move between multiple locations. Enable the same staff member to be assigned to multiple locations. Create a single service calendar where you can select the desired location and staff member. On the backend, staff can easily set their availability for each location, all managed through one calendar. I have attached 5 screenshots below 2 screenshots showing how other booking platforms manage to have multiple locations and only having 1 staff member 3 screenshots of our current setup through HL, its an absolute mess with 2 locations, you can see here when staff go to book in a treatment they are met with the same service name multiple times, when they go in to view their calendar they are met with multiple service names, multiple staff names If this is built you'd be able to wipe out most booking software in one update, a true masterstroke from the HL team. I know this is going to get a lot of votes but please also drop a comment down below so HL can get this done as soon as possible!

If contact has the ability to add more than 1 guests to the class booking calendar, it could be used as an activity booking calendar. It will show available slots, then we can add multiple guests and payment is taken according to the number of guests added to that event.

Airbnb, Booking, etc.. take 20% cut and I want to build a rental object funnel where you can select your timerange on a calender and get an price depending on the pricerange of the season.

We’re seeing confusion when contacts who already have appointments interact with the Conversational AI. Currently, the AI doesn’t check for existing bookings before suggesting new ones, which can lead to: Double-bookings Broken customer experiences Unnecessary rescheduling attempts Example Use Case: A lead booked a call via through converstional AI. When she reached out minutes prior to the appointment to say she was ready, the AI didn’t recognize her upcoming appointment and tried to book her a second time. This caused confusion and created back-and-forth friction that could have been avoided. 💡 Feature Suggestions: AI Calendar Awareness: Before the AI offers scheduling options, it should check whether the contact already has an appointment, especially within a short time window (e.g., today or next 1–2 hours). Contextual Response: If an appointment exists, the bot could respond with something like: “Looks like we’ve already got you on the calendar! Looking forward to speaking with you soon. If you need to reschedule, just let me know.” Optional Trigger Logic: Let us configure whether the bot should pause the booking flow, offer to reschedule, or skip entirely, depending on whether a booking is present. 🧠 Why This Matters: Preserves trust and professionalism in the AI experience Prevents duplicate events and admin cleanup Reduces no-shows caused by confusion or miscommunication This may require attention to this important request found here regarding the need to prevent double booking: https://ideas.gohighlevel.com/scheduling-calendar/p/prevent-double-booking

If we could bulk update calendars across groups that would save so much time. I work with a lot of people who have multiple different services and if one tiny thing needs to be changed I have to go in 30 - 40 times to change this one thing. Really slows down my process.

We need a waitlist to compete with vagaro. A lot of clients use them, but want something more branded, with more features, at a better price so they go with us… Waitlist to have clients receive automatic notification when slot opens.

Ability to have zoom as a meeting location for class booking (ie I am scheduling a meeting with contacts and want it to automatically create the zoom link for this meeting)

With single and multiple ticketing purchases options

On Calendar, add "Tasks" as option instead of just appointments, to be used in similar manner as Google Tasks. This will give users an opportunity to schedule tasking for future dates to follow up on something. Currently, tasks are only on the tasks dashboard and within contact portion. If another solution and or option has been created to work around this topic, please let me know. Thank You. HIGHLVL-I-2424

Develop a comprehensive Dispatching feature to help businesses efficiently manage schedules and adapt to changes seamlessly. Key functionalities could include: ➕ Efficient Scheduling: Create and optimize schedules to assign the right technician to the right job every time, considering location, skillset, and job priority. ➕ Real-Time Adjustments: Enable easy handling of unexpected scheduling changes or emergencies with drag-and-drop functionality and automated notifications. ➕ Resource Allocation: Visualize technician availability and workloads to ensure optimal resource utilization. ➕ Profitability Insights: Track performance metrics, such as on-time arrival rates and job completion efficiency, to identify opportunities to improve profitability. ➕ Integration: Sync with CRM, job costing (see my comment under the Project Management idea), and billing systems for a seamless workflow from scheduling to invoicing. This feature would help us streamline operations, improve customer satisfaction, and drive profitability by ensuring jobs are completed efficiently and on time.