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NEW SERVICE CALENDAR: Eliminate Duplicate Staff Selection & Move “Anyone Available” to First Screen
I’d like to submit feedback on the current booking flow for service-based businesses, specifically regarding staff selection and availability. The Problem: Right now, the booking process requires clients to effectively select an artist/staff member twice: -Client selects a service -Client is prompted to choose a specific staff member -Client is then taken to a second screen where they must again choose availability — and this is where the “Select Anyone Available” option appears This creates a confusing and redundant experience. Many clients don’t have a preference for a specific provider, but the system forces them into that decision too early. Then, presenting “Anyone Available” later in the process contradicts the initial step. From a client experience standpoint, this: -Adds unnecessary friction to booking -Causes hesitation or drop-off -Feels unintuitive and repetitive -Increases the likelihood of incorrect bookings Suggested Solution: Rework the booking flow so that staff selection is streamlined and happens only once. Specifically: Move the “Anyone Available” option to the first staff selection screen Allow clients to choose: A specific provider OR “Anyone Available” immediately Once selected, take the client directly to available time slots based on that choice Eliminate the second staff/availability selection step entirely Why This Matters: For service-based businesses like salons, PMU studios, and med spas, a smooth booking experience directly impacts conversion rates. Most clients prioritize: Convenience Fast booking Earliest available appointment I love using GHL and this change would make a huge difference for both business owners and clients. Thank you for considering!
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Enhancement
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