App Marketplace

Currently, when a message is sent through a Marketplace App such as CloseBot, the Message Details panel displays: "Marketplace App (Only visible to agency): CloseBot" This information is only visible to agency users and is hidden from subaccount users. Requested Enhancement Provide an option for agencies to allow subaccount users to see message attribution from Marketplace Apps (such as CloseBot) within Message Details. Potential implementation options: Agency-level toggle: "Allow subaccount users to view Marketplace App message attribution" User permission: "View Marketplace App message sources" Display a simplified label such as: Sent by CloseBot Sent by AI Assistant Sent by Marketplace App Use Case Many agencies deploy AI-powered conversation tools like CloseBot inside client accounts. When venue owners, sales teams, and staff review conversations, they often need to know: Whether a message was sent by a human team member or AI Which messages were generated by CloseBot Whether the AI handled a conversation correctly How AI performance compares to manual responses Whether a particular response requires follow-up or intervention Currently, only agency users can see this information, creating confusion for subaccount users who are actively managing conversations. Business Impact This enhancement would: Increase transparency between agencies and clients Improve AI adoption and trust Reduce support requests asking who sent a message Improve troubleshooting and quality assurance Help teams audit AI-driven conversations Make Marketplace App integrations more valuable for end users Example Current: Message Details Marketplace App (Only visible to agency): CloseBot Proposed: Message Details Sent By: CloseBot Marketplace App: CloseBot (or) Message Details AI Generated: Yes Source: CloseBot Why This Matters As agencies increasingly deploy AI solutions through the Marketplace, subaccount users need visibility into how conversations are being managed. Providing message attribution at the subaccount level would improve accountability, transparency, and user confidence while maintaining agency control through permissions.

In our Apps, we need to be able to archive/delete old conversation providers without having to create a brand new application.

We need a proper brandkit for highlevel and leadconnector logos to use within applications for integration purposes.

We want to add usage so agencies can resell it, but we don't want to charge for the usage since we have a fixed price. This would allow us to generate revenue through a fixed subscription, but agencies can choose to charge based on end-user usage. Does this make sense?

Currently, the App Marketplace is defaulted to all apps. I am having to go in and manually disapprove many apps because they reference GoHighLevel. This is a HUGE no no for whitelabel. I have also noticed several apps that are in direct competition with the services that we offer to our clients. There should be a notification for agency owners of new apps and set all apps to disapproved by default to let us turn them on manually after review. It is taking a long time to investigate every app and turn them off.

Hubspot has a nice CLI that allows you to fully create marketplace applications and push changes. This is a convenient tool and helps to not fiddle with the user interface to build things. Especially with workflow actions this would be a big help to more easily change/update things. It also helps developers stay in touch with updates as there are formal changelogs and code level updates to ensure you have access to new fields or features.

FOR SaaS Models: It's gonna be a key feature for the activity and access to the community from any mobile device and it's going to for sure boost the time spent and the engagement into the community and it will for sure drive more revenue that way = happy GHL customers!

A lot of agencies don’t realize how much control they’re giving up when they rely on the native setup especially when it comes to pricing, deliverability, and scaling. That’s exactly why we built CRM Phone Pro now live on the GoHighLevel App Marketplace. It allows you to connect your own Telnyx account directly into your GHL system, giving you full control over your phone infrastructure without leaving the platform. With CRM Phone Pro, you can: • Use your own Telnyx account • Improve carrier flexibility • Optimize your call and SMS costs • Maintain full control over your setup • Keep everything running inside GoHighLevel If you're running any kind of volume, this becomes a game changer. Curious are you still using the native setup or have you explored other options?

Because settings up the mobile app is a challenge and more than most clients, I’d like the ability to include a set up fee in the cost of the branded mobile app reseller cost. I’d rather not have to negotiate this outside of what my clients see in the system.