E-commerce Stores

URGENT: Add Customer Phone Number to Packing Slips for eCommerce Order Fulfillment
This is a business-critical requirement for every eCommerce store using HighLevel. Currently, packing slips do not support displaying the customer's phone number. This creates serious operational issues during order fulfillment and delivery. Real-world delivery scenarios happen every day: • Customer is not opening the door • Address is difficult to locate • Building, apartment, or society gate is locked • Delivery agent needs delivery confirmation • Customer entered incomplete address details In all of these cases, the customer's phone number is often the only way to complete a successful delivery. After discussing this with HighLevel Support, it was confirmed that: • Customer phone numbers are not supported on packing slips • No workaround currently exists • No alternative workflow exists • No documentation exists explaining how merchants should handle these delivery scenarios This is not a cosmetic enhancement or a nice-to-have feature. This directly impacts: • Order fulfillment success rate • Delivery operations • Customer experience • Merchant adoption of HighLevel Stores • Agency confidence when recommending HighLevel for eCommerce As an agency owner, I have already delivered a live eCommerce project for a paying client and am now facing pushback because delivery teams cannot access customer phone numbers from packing slips. Request: Please add a simple option to display the customer's phone number on packing slips. Even a basic toggle such as: ☑ Show Customer Phone Number on Packing Slip would completely solve this issue. This should be treated as a high-priority eCommerce requirement rather than a feature enhancement, as it affects the core order fulfillment process for merchants.
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