SaaS Mode

Pretty big new feature request, but having a workflow builder at the agency level that can connect with the agency sub account would be very helpful for managing subscriptions and account access.

This will be a game changer and so easy for you to implement. Your bot is fully functional, just let us whitelable its knowledge base so we can implement one ourselves.

Possibility to create a whitelabelable knowledge base inside of GHL connected with a ticketing support system.

We would like to see some options for optionally branding sub-accounts, such as the ability to override the agency logo in the top-left corner of HighLevel.Many of our clients don't mind having our branding but some of them would like to use their own logos so their team members don't have to know about how our company helps their business. HIGHLVL-I-1431

I would like to make the first tier of my SaaS plans $0/mo (not $1). Where I can just make my money on the texting and other rebilling items for certain customers. Can we please remove the SaaS minimum of $1.

This is a recurring issue, often raised during Town Halls, especially for agencies offering white-labeled SaaS. The core problem isn’t whether GHL is technically white-labeled. The issue is the lack of agency-level control when new features are pushed live to clients without our knowledge or consent. As white-label providers, we are the face of the platform. We are responsible for client experience, communication, and support. Yet when new features suddenly appear in sub-accounts, without warning, we’re forced into a reactive position, answering for changes we didn’t approve or even know about. What we’re asking for: ✅ 1. Centralised Feature Release Control ➕ Preview upcoming features ➕ Test in a demo account or sandbox ➕ Approve or reject feature rollout and the ability to select SaaS Plan ➕ Ability to delay/hold back features until we’re ready ✅ 2. More Granular Permissions / Packaging ➕ Let us define exactly which features and "sub-features" are included in our SaaS packages ➕ Keep the existing sub-account override system, but allow global-level defaults ➕ Much more granularity. So we can build clean, focused offers without feature bloat ✅ 3. International White Label ➕ Once the translation system is improved (a separate request), we want to control when new features go live based on language readiness ➕ This way, we can avoid launching untranslated features to clients, which breaks UX and looks unprofessional ➕ Even if it means delaying rollout until the translations are available We 100% respect that this is your platform, and you have full freedom to innovate and grow. But if the intention is to support true white-label SaaS resellers, then agencies must be able to control the product our clients see. This is a critical request for serious SaaS agencies who rely on GHL to deliver a stable, branded, and trusted platform experience. 👉🏼 Please add your opinion if you are a white labeled Saas Agency

I can't see anywhere that there's a limit of 20 to the number of SaaS plans we can create in the SaaS configurator. Can this limit be increased and/or include in the SaaS configurator area something that tells us how many SaaS plans we've created and what the limit it. For example, "You're currently using x of your 20 SaaS plan limit."

I think it would be a HUGE timesaver to have the capability to clone a SaaS plan

The ability to have automatically all receipts for the wallet charges into invoices or group them all in one monthly invoice for agency level. This is very required and important for legal accounting and bookkeeping in EUROP (Belgium) It means to be able to have any reciept as an invoice.

The ability to add our own help desk or live chat scripts would allow us to serve our customers better and provide the same awesome customer support you guys do. Also, just being able to add our own scripts in general would be very helpful. Google Analytics, Facebook Pixels, Intercom, Walkme, etc. HIGHLVL-I-220