SaaS Mode

Will you guys be adding a 'Favicon' option to customise for the app? Or even just the highlevel 3 bars. Would of course be awesome if we could link our own favicon for the browser tab. HIGHLVL-I-286

It would be awesome to create Customized Launchpads. ➕ Add a "Customize Launchpad" tab in the Agency settings. ✅ Let us create several launchpads. ✅ Let us add a launchpad to a SaaS plan like we can with a snapshot. ✅ Let us select the steps / features in the launchpad. If you wanna go crazy with this (which would be awesome), create a High Level version of userflow.com .

Would like to be able to configure SaaS products based upon the number of users, with equal feature configuration otherwise.For extra credit, it would be spectacular to have 2 types of users. One which counts toward the user limitation for billing purposes, and another which does not count toward the user limitation for billing purposes.Use case: pricing based upon the number of lawyers in a law firm using the SaaS, but allow non-lawyers (e.g. client support staff, administrators, front desk staff, etc.) to use the platform without counting toward the user limitation, since they are not directly contributing to client revenues that are used to establish the ROI of the SaaS, yet are valuable to operations and proper use of the SaaS. HIGHLVL-I-4097

I think it would be great to offer specials/coupons for Saas plans in order to attract more users. I do believe this is something High Level is currently working on, but I'm not sure.

Have a way set up for when sub accounts cancel their subscriptions to make them authorize to release all of their phone numbers and have the numbers automatically released. Currently when they cancel their phone numbers remain and still received inbound calls/texts which results in a charge - then results in us getting a complaint or a dispute.

Here are a few ideas for upgrades to the current SaaS mode:1. More than 3 SaaS plans (preferably unlimited).2. Have a way for SaaS users to change their plan or cancel in their billing settings and let us make our own description of what is included in each plan to show here in billing.2a. Give us the ability to control what SaaS plans they can switch to in the billing settings.2b. Let us create a required form for SaaS users to submit if they are trying to cancel that includes the ability to downgrade to a cheaper plan. 2c. Agencies should be able to choose if users have the ability to change plans or cancel in settings, it should not be a required feature.3. Let us "impersonate" any SaaS user and see the app as they see it.4. Give us the ability to turn off some features completely so that no SaaS plan has them.5. Let us create our own banner popups that show for SaaS users.6. Give us the ability to disable certain settings in the settings menu for SaaS plans if we don't need our users to be able to access them. Also, I'd love to be able to add custom menu items to the settings menu, not just the main menu.7. There needs to be a way to fully disable features that SaaS accounts lose access to. For example, if a user cancels their subscription or downgrades to a plan that doesn't have workflows, they will not be able to view workflows anymore but the workflows will still actually work. This is not okay.8. We need some sort of system for managing and sorting our sub accounts. Filtering by SaaS plan would be a good start. Also, would love the ability to be able to select multiple SaaS accounts and bulk edit them (like adding or removing feature permissions). HIGHLVL-I-5285

The ability to add our own help desk or live chat scripts would allow us to serve our customers better and provide the same awesome customer support you guys do. Also, just being able to add our own scripts in general would be very helpful. Google Analytics, Facebook Pixels, Intercom, Walkme, etc. HIGHLVL-I-220

We should be able to show/hide literally anything in the system based on the SaaS plan a customer has signed up for. It seems odd that I am unable to remove access to some things based on which SaaS plan my customer has - that's kind of the whole point of SaaS reselling. I keep running into issues where I have to manually hide things from individual users (after they've signed up) instead of hiding those things automatically based on the plan they chose. For example, I made a plan called Website Builder and I only want users on that plan to be able to access the website builder. Seems simple enough, but I've gone back and forth with support and they've confirmed it is impossible to hide these things for people that sign up for that Website Builder plan: AI Agents, App Marketplace, and the little phone icon at the top right. People using this plan should not have access to any other features such as AI Agents or CRM/making phone calls. It is also frustrating that someone signing up for this plan lands on the Launchpad prompting them to set up things that are not relevant to them such as multi-channel comms with phone numbers, email config, lead gen & messaging with with Facebook & Instagram. In short, many features can be shown/hidden based on SaaS plan, but we cannot control ALL aspects of what is shown. That's a major problem for those of us that want to reduce customer confusion, support requests, and manual tasks to go back in and hide things after someone has signed up. So, we should be able to edit visibility of ALL visible sections/tabs/assets based on the SaaS plan the user selected.

It would be amazing to have like a GHL Bible that we can feed our bot so it can handle any support message.

The point of SAAS mode is to automate account creation and cancellation. If I have to manually create A2P registration, AND I continue to be charged for A2P and phone numbers after cancellation, it undermines the purpose. It would be better if there was a setting that allowed the agency owner to automatically disconnect and turn off A2P registration and numbers.