SaaS Mode

It would be awesome to create Customized Launchpads. ➕ Add a "Customize Launchpad" tab in the Agency settings. ✅ Let us create several launchpads. ✅ Let us add a launchpad to a SaaS plan like we can with a snapshot. ✅ Let us select the steps / features in the launchpad. If you wanna go crazy with this (which would be awesome), create a High Level version of userflow.com .

Many agencies and growing businesses are currently stuck between limited-user plans and expensive higher tiers. A $197/month plan with 10 users would perfectly fill this gap and support scaling teams without forcing early upgrades. Many growing teams need more users but are not ready for higher-cost plans. Proposed: 10 users $197/month Full access to core features This will support scaling agencies, reduce churn, and improve pricing flexibility. 👉 Please upvote if you need this option.

To integrate a native AI video generation platform within the Media Library that allows users to create professional, lip-synced avatar videos from text scripts. This feature would enable agencies to produce "in-house" UGC-style ads, personalized sales outreach, and internal training videos without leaving the CRM. Core Functionalities • AI Presenter Library: A diverse range of "human" avatars and the ability to upload a photo to create a custom "Brand Avatar." • Voice Cloning & TTS: Integration with GHL’s existing Voice AI to provide hyper-realistic narration in multiple languages. • Dynamic Personalization: Use CRM custom tags (e.g., {{contact.first_name}}) to generate personalized video messages for automated workflows. • UGC Templates: Pre-built scenes designed specifically for TikTok, Reels, and YouTube Shorts ads. Why This is Critical for GHL Users 1. Lead Generation & Conversion: High-quality video ads are the primary driver for leads in 2026. Native AI video allows for "A/B testing" different scripts and presenters in minutes rather than weeks. 2. Internal Training (L&D): Agencies can create "Clean" training modules for their clients or staff using consistent avatars, ensuring a professional brand voice. 3. Cost Efficiency: Replacing a $50–$200/month HeyGen subscription with a native HighLevel "rebillable" AI credit system adds massive value to the SaaS Pro plan. 4. In-House UGC: Agencies can fulfill the high demand for User Generated Content (UGC) by using realistic AI actors, making them more competitive in the ad space. Pro-Tip for your Request: When you post this on the GHL Ideas board, be sure to mention that this would fit perfectly as an action inside the Workflow Builder. Imagine a workflow where: • Trigger: New Lead Opt-in. • Action: "Generate AI Video" (using the lead's name). • Outcome: Send a personalized video via SMS or Email 5 minutes later. That specific "automation" use case is usually what gets the GHL developers most excited!

Pretty big new feature request, but having a workflow builder at the agency level that can connect with the agency sub account would be very helpful for managing subscriptions and account access.

When using the Voicemail Detect feature on a Call action, if the customer phone's voicemail answers, the call is considered complete even when Voicemail Detect is turned on. This seems to be happening specifically for numbers where the voicemail has an "announce" feature or may be a VOIP system. Either way, my client has more dropped leads than successful workflow completions due to this feature not working as documented. in the Help. https://help.gohighlevel.com/support/solutions/articles/155000003274-workflow-action-call Please fix asap!

Would like to be able to configure SaaS products based upon the number of users, with equal feature configuration otherwise.For extra credit, it would be spectacular to have 2 types of users. One which counts toward the user limitation for billing purposes, and another which does not count toward the user limitation for billing purposes.Use case: pricing based upon the number of lawyers in a law firm using the SaaS, but allow non-lawyers (e.g. client support staff, administrators, front desk staff, etc.) to use the platform without counting toward the user limitation, since they are not directly contributing to client revenues that are used to establish the ROI of the SaaS, yet are valuable to operations and proper use of the SaaS. HIGHLVL-I-4097

There is a HUGE disconnect when managing the agency from a sub-account. We need a way to manage our sub-accounts as an agency. When sub-accounts update their email address/log in email, this does not automatically pull through to the contact inside my sub-account (the one I manage my agency with). I've had an incident recently where important emails were sent to my sub-account clients, but they didn't receive them as the email address associated with their account was no longer the one I had inside my sub-account. An Agency CRM is a must!!

We would like to see some options for optionally branding sub-accounts, such as the ability to override the agency logo in the top-left corner of HighLevel.Many of our clients don't mind having our branding but some of them would like to use their own logos so their team members don't have to know about how our company helps their business. HIGHLVL-I-1431

Offer a section of a course to be available as a "free preview" and the rest of the course locked until purchased. For example, Ebook + Video Series... The Ebook module of the course would be free, The Video walk through would be a paid/premium upgrade. For now, I will create two versions of the course.. one with the FREE eBook and then the rest will be visible (but Greyed out), if they pay, then I will revoke membership of the free version and grant access to the full version. Thanks

It would be great to send a voice recording in the community, currently you can attach a link to it but if there was a mic icon to record and just upload it would be super helpful.