SaaS Mode

Have a way set up for when sub accounts cancel their subscriptions to make them authorize to release all of their phone numbers and have the numbers automatically released. Currently when they cancel their phone numbers remain and still received inbound calls/texts which results in a charge - then results in us getting a complaint or a dispute.

Possibility to create a whitelabelable knowledge base inside of GHL connected with a ticketing support system.

Here's what happened. I upgraded to SaaS because GHL pushes it so much. Cool. Until almost immediately, i hired someone off Upwork to help me out, and he started asking a bunch of questions about what the other staff and i had created. Then i looked on his upwork screen capture (thank god) and realized that he was chatting with other people about how much the logic that i had spent $10,000 in labor fees to my staff to create would be worth. His plan was to slowly get upgraded to Agency User, which allows him to export the snapshot. This software operates like a cheap wordpress theme. There is nothing safe about it from a stability standpoint for a business. FIX: Only the owner should be able to export snapshots. SECURITY ISSUE #2. Did you know that if you don't want your agency sub account users, your SaaS clients, to steal the logic, you should turn off access to workflows? Makes sense. There's NO other software i can think of that gives the regular user access to the logic. Can you go in the back of Evernote and change it for yourself? Bucket? Facebook? No. But did you know that if that agency-admin that has workflows turned off adds a staff member, they can give their staff MORE PERMISSIONS THAN THEY HAVE? They can give their staff access to the logic, then take their time recreating it. We made a really amazing product on this platform, and now we're finding that every moment needs to be watched internally. I never would have gone down this path with GHL had i known it would all be so susceptible to theft. I'd never recommend GHL SaaS to anyone. Be careful who you hire.

HIGHLVL-I-3692

Ability to have a subscription Action changed using a workflow. Tag added. Sub Paused.

When HL systems go down we can sometimes find a mention on a status page like Better Uptime, other times we need to go through the FB Group to find a post that might mention what is happening. The last few days with Cloudflare outages is a good example...also when updates are pushed and things break. Our customers would like to be able to know what's wrong when things don't work, and an Uptime or Status page mentioning various core services and systems with their status and uptime would be very helpful for them to reference. (a page we can link to from our own sites or embed or host on a subdomain)

Could there be a provision to have a portal for end customers (i.e customers of our agency clients) so they can manage bookings, payments, send documents and communicate with our clients. vcita.com has a portal solution for agency clients. So we must also have something similar if not better. Also could the portal be used for multi-purpose based on the client business/niche. i.e. a tenant portal for landlords or property businesses to manage tenants, payments, submitting issues, uploading & managing files, images, agreements and documents etc. Here's a sample screenshot.

When you have multiple brands, currently the only option is to subscribe to multiple Agency accounts if you want to provide custom branding for different tradenames (DBA) tied to the same legal entity. In the real world, you would operate as separate public brands, so having only one legal entity as the main brand does not work. It would be great to have the ability to create API links, domain links, logos, etc. per DBA brand for the same legal entity instead of having to purchase multiple Agency accounts to provide branded app logins.

Currently, in order to create a SaaS plan in a subaccount, it requires selecting a Category to assign the plan to. This did not used to exist, but now it is required and this is a problem when the categories cannot be edited, deleted, or managed. There should be a way to save a SaaS plan without selecting a category.

We would like to see some options for optionally branding sub-accounts, such as the ability to override the agency logo in the top-left corner of HighLevel.Many of our clients don't mind having our branding but some of them would like to use their own logos so their team members don't have to know about how our company helps their business. HIGHLVL-I-1431