SaaS Mode

In the last 2 months, the app has been completely inaccessible for both us and all our subaccount clients, for 15-30 minutes. In the current downtime (just fixed as I was writing this), even forms on clients' pages weren't loading. Needless to say, this is extremely problematic because with tens of subaccounts, our support inboxes get overcrowded and we lose several clients if this happens frequently. Making the app run without hiccups is more important than any feature. Please prioritize this so that it doesn't happen.

It would have been nice for the team to prioritize Sub-Account Self Upgrade FIRST for v2 SaaS plans - as opposed to prioritizing Sub-Account Self Cancellations. This needs to be realized and priortized first prior to other non-Agency (Premium) features as Agency owners we pay a premium of $497+ per month.

Here's what happened. I upgraded to SaaS because GHL pushes it so much. Cool. Until almost immediately, i hired someone off Upwork to help me out, and he started asking a bunch of questions about what the other staff and i had created. Then i looked on his upwork screen capture (thank god) and realized that he was chatting with other people about how much the logic that i had spent $10,000 in labor fees to my staff to create would be worth. His plan was to slowly get upgraded to Agency User, which allows him to export the snapshot. This software operates like a cheap wordpress theme. There is nothing safe about it from a stability standpoint for a business. FIX: Only the owner should be able to export snapshots. SECURITY ISSUE #2. Did you know that if you don't want your agency sub account users, your SaaS clients, to steal the logic, you should turn off access to workflows? Makes sense. There's NO other software i can think of that gives the regular user access to the logic. Can you go in the back of Evernote and change it for yourself? Bucket? Facebook? No. But did you know that if that agency-admin that has workflows turned off adds a staff member, they can give their staff MORE PERMISSIONS THAN THEY HAVE? They can give their staff access to the logic, then take their time recreating it. We made a really amazing product on this platform, and now we're finding that every moment needs to be watched internally. I never would have gone down this path with GHL had i known it would all be so susceptible to theft. I'd never recommend GHL SaaS to anyone. Be careful who you hire.

If a user is upgrading to annual billing the system will still only charge monthly VAT amount in Stripe! (not sending correct VAT amount/parameter). Same problem when users upgrades/downgrades to another plan - GHL still sends the original (first) VAT amount even if plan is changed!

Right now if a user in SAAS mode has an LC Number and the auto recharge activated, it will keep paying monthly fee also if the subscription has been cancelled and the account has been paused. This is huge, people get mad at us

It has occurred to me that when a SaaS account changes plans, their rebilling values to not update to that of the new plan. Not sure if there's a reason for this, but I personally don't see one. When a plan is upgraded or downgraded, and that plan has different rebilling parameters, it should be updated to that of the new plan for that SaaS account.

Hey there I’ve been noticing ongoing issues with the phone system, and it’s becoming a serious concern. As of now, we’re unable to dial out, and this seems to be happening more frequently. A reliable phone system is crucial for any business, and this basic functionality feels lacking at the moment. Even when calls do go through, the connection quality is often poor, making it difficult to communicate effectively. I sincerely hope that addressing these issues becomes a top priority. Thanks in advance for your attention to this matter.

Things like the media library and the email builder seem to have some bugs when the lastpass extension is enabled on chrome. They don't work or cause errors. Require you to make the edits in incognito mode. The minute you disable that extension on chrome everything works fine. Many of our users have that myself and our entire team included. Should be an easy fix - Thanks!

We've been receiving feedback from new trial customers who signed up through Stripe regarding login difficulties. Upon investigation, we've identified three significant issues hindering their initial login experience: Upon clicking the activation email's Login button, customers are briefly shown the Set Password screen before being redirected to the login screen. This doesn't give them enough time to set a new password. Loading time is notably sluggish, creating frustration for new users. Upon entering the verification code and initiating login, customers are momentarily led to believe they've successfully logged in to the CRM, only to be redirected back to the verification screen. This cycle confuses users, leading them to attempt code confirmation repeatedly, only to receive an error message indicating the code has already been used. These issues are very crucial as it creates an impression that the system is unreliable and deter trial customers from continuing with their subscriptions.

Even if a SaaS Plan has every feature enabled in the SaaS Configurator (including Memberships), when a sub-account subscribes to that plan, the Certificates Feature for that sub-account is always disabled. This means we have to manually turn it on for every sub-account, which kinda defeats the purpose of the SaaS Configurator. Please fix this oversight to make sure it's enabled automatically for sub-accounts where the appropriate SaaS Configurator features are enabled.