SaaS Mode

This will be a game changer and so easy for you to implement. Your bot is fully functional, just let us whitelable its knowledge base so we can implement one ourselves.

This is a recurring issue, often raised during Town Halls, especially for agencies offering white-labeled SaaS. The core problem isn’t whether GHL is technically white-labeled. The issue is the lack of agency-level control when new features are pushed live to clients without our knowledge or consent. As white-label providers, we are the face of the platform. We are responsible for client experience, communication, and support. Yet when new features suddenly appear in sub-accounts, without warning, we’re forced into a reactive position, answering for changes we didn’t approve or even know about. What we’re asking for: ✅ 1. Centralised Feature Release Control ➕ Preview upcoming features ➕ Test in a demo account or sandbox ➕ Approve or reject feature rollout and the ability to select SaaS Plan ➕ Ability to delay/hold back features until we’re ready ✅ 2. More Granular Permissions / Packaging ➕ Let us define exactly which features and "sub-features" are included in our SaaS packages ➕ Keep the existing sub-account override system, but allow global-level defaults ➕ Much more granularity. So we can build clean, focused offers without feature bloat ✅ 3. International White Label ➕ Once the translation system is improved (a separate request), we want to control when new features go live based on language readiness ➕ This way, we can avoid launching untranslated features to clients, which breaks UX and looks unprofessional ➕ Even if it means delaying rollout until the translations are available We 100% respect that this is your platform, and you have full freedom to innovate and grow. But if the intention is to support true white-label SaaS resellers, then agencies must be able to control the product our clients see. This is a critical request for serious SaaS agencies who rely on GHL to deliver a stable, branded, and trusted platform experience. 👉🏼 Please add your opinion if you are a white labeled Saas Agency

Possibility to create a whitelabelable knowledge base inside of GHL connected with a ticketing support system.

We need the ability to apply tax (GST/VAT) to re-billing charges, both SMS/email and AI. Without this re-billing is unusable to anyone outside the US that wants to be compliant for tax.

🚨We need to be able to rebill our clients in another currency (€) and also add VAT with stripe tax features.

It would be awesome to create Customized Launchpads. ➕ Add a "Customize Launchpad" tab in the Agency settings. ✅ Let us create several launchpads. ✅ Let us add a launchpad to a SaaS plan like we can with a snapshot. ✅ Let us select the steps / features in the launchpad. If you wanna go crazy with this (which would be awesome), create a High Level version of userflow.com .

The biggest one for me would be able to limit the number of funnels. This would allow me to create a lower tier that's very limited and comes with one pre-built funnel, then encourage people to upgrade from there.Could also be helpful to be able to limit number of contacts, forms, and maybe even how much traffic their funnel gets per month HIGHLVL-I-7192

I think it would be a HUGE timesaver to have the capability to clone a SaaS plan

Pretty big new feature request, but having a workflow builder at the agency level that can connect with the agency sub account would be very helpful for managing subscriptions and account access.

We would like to have a true SaaS control panel where we can edit new and existing SaaS plans/sub-accounts. ✅ If I edit the subscription price - the new price should apply to both new and existing sub-accounts on that SaaS plan. ✅ If I Enable / Disable Products - the changes should apply to both new and existing sub-accounts on that SaaS plan. ✅ If I edit rebelling and reselling - the changes should apply to both new and existing sub-accounts on that SaaS plan. ✅ Same functionality for Complimentary Credit, User/Contact Limits, Subscription Settings, etc. If I want to overwrite a setting for a specific sub-account, I should check a box in the Manage Client settings to overwrite the global SaaS plan settings, not the other way around as we do now.