SaaS Mode

It would be awesome to create Customized Launchpads. ➕ Add a "Customize Launchpad" tab in the Agency settings. ✅ Let us create several launchpads. ✅ Let us add a launchpad to a SaaS plan like we can with a snapshot. ✅ Let us select the steps / features in the launchpad. If you wanna go crazy with this (which would be awesome), create a High Level version of userflow.com .

Within the SAAS Configurator, add the ability to charge per user and a different charge per admin rather than just the monthly or annual amount for sub accounts. In addition, add the ability to charge a one-time set-up fee or a one-time set-up per user/admin. Without to much detail, our setup requires 80% outside of GHL on a very robust product, and an excess amount of zaps and webhooks back into GHL is required, which easily justifies the cost per user/admin for a sub-account.

Will you guys be adding a 'Favicon' option to customise for the app? Or even just the highlevel 3 bars. Would of course be awesome if we could link our own favicon for the browser tab. HIGHLVL-I-286

I hope this message finds you well. I wanted to raise a potential enhancement that I believe could add significant value to the GoHighLevel platform, particularly for agency users like myself and the clients we serve. My Use Case: As an agency, I provide GoHighLevel services to a variety of clients, helping them set up their systems, workflows, automations, and marketing tools. A potential client has expressed interest in using GoHighLevel but has concerns regarding my ongoing ability to access their sub-account after the initial setup is complete. While my clients appreciate the support I offer, some have requested the ability to block or limit agency access when it’s not needed, especially when they want full control over their data and account operations. Feature Request: I’d like to suggest a feature enhancement where sub-account owners are given the option to block or revoke agency access to their sub-account directly from their own dashboard, without impacting the agency’s overall functionality. How It Could Work: Agency Access Toggle: A simple toggle or permission control for the sub-account owner to temporarily or permanently disable agency access to their account. Granular Permissions: This feature could allow the sub-account owner to control which sections of the system the agency has access to (e.g., CRM, automation, funnels, etc.). Reversible Access: The option for clients to re-enable agency access at any time if they need further support, making the feature flexible while maintaining control over their data. Why This Is Important: Privacy & Security: As more businesses prioritize data security, providing sub-account owners with the ability to manage access control is in line with modern SaaS trends and industry standards. This would reassure clients who may have strict privacy policies. Client Trust & Retention: Giving clients the ability to control access builds trust and could improve client retention. Clients would feel more secure using GoHighLevel knowing they have the power to manage who can access their data. Alignment with Other Platforms: Many leading SaaS and CRM platforms offer similar granular permission settings, and implementing this would help GoHighLevel remain competitive and align with evolving customer needs. I believe that implementing this feature would enhance the flexibility and security of the platform while maintaining the ease of use and support that GoHighLevel is known for. Please let me know if you’d like to discuss this further or if any additional details would be helpful. Thank you for considering this suggestion, and I look forward to hearing your thoughts!

When an account is set up, paused, saas turned off etc an email goes to every Agency User which is unnecessary. Having the ability to limit who receives this email seems like a logical option for business owners. As an Agency owner my entire team doesn't need to received these emails every time a new account is created, or paused, or cancelled etc.

Here are a few ideas for upgrades to the current SaaS mode:1. More than 3 SaaS plans (preferably unlimited).2. Have a way for SaaS users to change their plan or cancel in their billing settings and let us make our own description of what is included in each plan to show here in billing.2a. Give us the ability to control what SaaS plans they can switch to in the billing settings.2b. Let us create a required form for SaaS users to submit if they are trying to cancel that includes the ability to downgrade to a cheaper plan. 2c. Agencies should be able to choose if users have the ability to change plans or cancel in settings, it should not be a required feature.3. Let us "impersonate" any SaaS user and see the app as they see it.4. Give us the ability to turn off some features completely so that no SaaS plan has them.5. Let us create our own banner popups that show for SaaS users.6. Give us the ability to disable certain settings in the settings menu for SaaS plans if we don't need our users to be able to access them. Also, I'd love to be able to add custom menu items to the settings menu, not just the main menu.7. There needs to be a way to fully disable features that SaaS accounts lose access to. For example, if a user cancels their subscription or downgrades to a plan that doesn't have workflows, they will not be able to view workflows anymore but the workflows will still actually work. This is not okay.8. We need some sort of system for managing and sorting our sub accounts. Filtering by SaaS plan would be a good start. Also, would love the ability to be able to select multiple SaaS accounts and bulk edit them (like adding or removing feature permissions). HIGHLVL-I-5285

Would like to be able to configure SaaS products based upon the number of users, with equal feature configuration otherwise.For extra credit, it would be spectacular to have 2 types of users. One which counts toward the user limitation for billing purposes, and another which does not count toward the user limitation for billing purposes.Use case: pricing based upon the number of lawyers in a law firm using the SaaS, but allow non-lawyers (e.g. client support staff, administrators, front desk staff, etc.) to use the platform without counting toward the user limitation, since they are not directly contributing to client revenues that are used to establish the ROI of the SaaS, yet are valuable to operations and proper use of the SaaS. HIGHLVL-I-4097

We would like to see some options for optionally branding sub-accounts, such as the ability to override the agency logo in the top-left corner of HighLevel.Many of our clients don't mind having our branding but some of them would like to use their own logos so their team members don't have to know about how our company helps their business. HIGHLVL-I-1431

Currently, agency owners have to manually check each sub-account to see who is active, who is successfully converting leads, and who is "at-risk" of churning. There is no bird's-eye view to rank or score sub-account performance based on specific KPIs across the entire agency. Implement a Scoring System at the Agency Level that allows owners to set "Success Rules." The system would assign a score to each sub-account based on customizable triggers.

Ability to have a different welcome email for the SAAS categories!! Simple, yet NEEDED 🙏