SaaS Mode

✅ Fully White-Labeled SaaS – Agency Feature Control & Pre-Launch Approval System
This is a recurring issue, often raised during Town Halls, especially for agencies offering white-labeled SaaS. The core problem isn’t whether GHL is technically white-labeled. The issue is the lack of agency-level control when new features are pushed live to clients without our knowledge or consent. As white-label providers, we are the face of the platform. We are responsible for client experience, communication, and support. Yet when new features suddenly appear in sub-accounts, without warning, we’re forced into a reactive position, answering for changes we didn’t approve or even know about. What we’re asking for: ✅ 1. Centralised Feature Release Control ➕ Preview upcoming features ➕ Test in a demo account or sandbox ➕ Approve or reject feature rollout and the ability to select SaaS Plan ➕ Ability to delay/hold back features until we’re ready ✅ 2. More Granular Permissions / Packaging ➕ Let us define exactly which features and "sub-features" are included in our SaaS packages ➕ Keep the existing sub-account override system, but allow global-level defaults ➕ Much more granularity. So we can build clean, focused offers without feature bloat ✅ 3. International White Label ➕ Once the translation system is improved (a separate request), we want to control when new features go live based on language readiness ➕ This way, we can avoid launching untranslated features to clients, which breaks UX and looks unprofessional ➕ Even if it means delaying rollout until the translations are available We 100% respect that this is your platform, and you have full freedom to innovate and grow. But if the intention is to support true white-label SaaS resellers, then agencies must be able to control the product our clients see. This is a critical request for serious SaaS agencies who rely on GHL to deliver a stable, branded, and trusted platform experience. 👉🏼 Please add your opinion if you are a white labeled Saas Agency
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SaaS Mode V2
Here are a few ideas for upgrades to the current SaaS mode:1. More than 3 SaaS plans (preferably unlimited).2. Have a way for SaaS users to change their plan or cancel in their billing settings and let us make our own description of what is included in each plan to show here in billing.2a. Give us the ability to control what SaaS plans they can switch to in the billing settings.2b. Let us create a required form for SaaS users to submit if they are trying to cancel that includes the ability to downgrade to a cheaper plan. 2c. Agencies should be able to choose if users have the ability to change plans or cancel in settings, it should not be a required feature.3. Let us "impersonate" any SaaS user and see the app as they see it.4. Give us the ability to turn off some features completely so that no SaaS plan has them.5. Let us create our own banner popups that show for SaaS users.6. Give us the ability to disable certain settings in the settings menu for SaaS plans if we don't need our users to be able to access them. Also, I'd love to be able to add custom menu items to the settings menu, not just the main menu.7. There needs to be a way to fully disable features that SaaS accounts lose access to. For example, if a user cancels their subscription or downgrades to a plan that doesn't have workflows, they will not be able to view workflows anymore but the workflows will still actually work. This is not okay.8. We need some sort of system for managing and sorting our sub accounts. Filtering by SaaS plan would be a good start. Also, would love the ability to be able to select multiple SaaS accounts and bulk edit them (like adding or removing feature permissions). HIGHLVL-I-5285
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