SaaS Mode

This will be a game changer and so easy for you to implement. Your bot is fully functional, just let us whitelable its knowledge base so we can implement one ourselves.

This is a recurring issue, often raised during Town Halls, especially for agencies offering white-labeled SaaS. The core problem isn’t whether GHL is technically white-labeled. The issue is the lack of agency-level control when new features are pushed live to clients without our knowledge or consent. As white-label providers, we are the face of the platform. We are responsible for client experience, communication, and support. Yet when new features suddenly appear in sub-accounts, without warning, we’re forced into a reactive position, answering for changes we didn’t approve or even know about. What we’re asking for: ✅ 1. Centralised Feature Release Control ➕ Preview upcoming features ➕ Test in a demo account or sandbox ➕ Approve or reject feature rollout and the ability to select SaaS Plan ➕ Ability to delay/hold back features until we’re ready ✅ 2. More Granular Permissions / Packaging ➕ Let us define exactly which features and "sub-features" are included in our SaaS packages ➕ Keep the existing sub-account override system, but allow global-level defaults ➕ Much more granularity. So we can build clean, focused offers without feature bloat ✅ 3. International White Label ➕ Once the translation system is improved (a separate request), we want to control when new features go live based on language readiness ➕ This way, we can avoid launching untranslated features to clients, which breaks UX and looks unprofessional ➕ Even if it means delaying rollout until the translations are available We 100% respect that this is your platform, and you have full freedom to innovate and grow. But if the intention is to support true white-label SaaS resellers, then agencies must be able to control the product our clients see. This is a critical request for serious SaaS agencies who rely on GHL to deliver a stable, branded, and trusted platform experience. 👉🏼 Please add your opinion if you are a white labeled Saas Agency

Possibility to create a whitelabelable knowledge base inside of GHL connected with a ticketing support system.

It would be awesome to create Customized Launchpads. ➕ Add a "Customize Launchpad" tab in the Agency settings. ✅ Let us create several launchpads. ✅ Let us add a launchpad to a SaaS plan like we can with a snapshot. ✅ Let us select the steps / features in the launchpad. If you wanna go crazy with this (which would be awesome), create a High Level version of userflow.com .

Would like to be able to configure SaaS products based upon the number of users, with equal feature configuration otherwise.For extra credit, it would be spectacular to have 2 types of users. One which counts toward the user limitation for billing purposes, and another which does not count toward the user limitation for billing purposes.Use case: pricing based upon the number of lawyers in a law firm using the SaaS, but allow non-lawyers (e.g. client support staff, administrators, front desk staff, etc.) to use the platform without counting toward the user limitation, since they are not directly contributing to client revenues that are used to establish the ROI of the SaaS, yet are valuable to operations and proper use of the SaaS. HIGHLVL-I-4097

We need the ability to apply tax (GST/VAT) to re-billing charges, both SMS/email and AI. Without this re-billing is unusable to anyone outside the US that wants to be compliant for tax.

HIGHLVL-I-3692

We would like to see some options for optionally branding sub-accounts, such as the ability to override the agency logo in the top-left corner of HighLevel.Many of our clients don't mind having our branding but some of them would like to use their own logos so their team members don't have to know about how our company helps their business. HIGHLVL-I-1431

The biggest one for me would be able to limit the number of funnels. This would allow me to create a lower tier that's very limited and comes with one pre-built funnel, then encourage people to upgrade from there.Could also be helpful to be able to limit number of contacts, forms, and maybe even how much traffic their funnel gets per month HIGHLVL-I-7192

Here are a few ideas for upgrades to the current SaaS mode:1. More than 3 SaaS plans (preferably unlimited).2. Have a way for SaaS users to change their plan or cancel in their billing settings and let us make our own description of what is included in each plan to show here in billing.2a. Give us the ability to control what SaaS plans they can switch to in the billing settings.2b. Let us create a required form for SaaS users to submit if they are trying to cancel that includes the ability to downgrade to a cheaper plan. 2c. Agencies should be able to choose if users have the ability to change plans or cancel in settings, it should not be a required feature.3. Let us "impersonate" any SaaS user and see the app as they see it.4. Give us the ability to turn off some features completely so that no SaaS plan has them.5. Let us create our own banner popups that show for SaaS users.6. Give us the ability to disable certain settings in the settings menu for SaaS plans if we don't need our users to be able to access them. Also, I'd love to be able to add custom menu items to the settings menu, not just the main menu.7. There needs to be a way to fully disable features that SaaS accounts lose access to. For example, if a user cancels their subscription or downgrades to a plan that doesn't have workflows, they will not be able to view workflows anymore but the workflows will still actually work. This is not okay.8. We need some sort of system for managing and sorting our sub accounts. Filtering by SaaS plan would be a good start. Also, would love the ability to be able to select multiple SaaS accounts and bulk edit them (like adding or removing feature permissions). HIGHLVL-I-5285