SaaS Mode

We need the ability to apply tax (GST/VAT) to re-billing charges, both SMS/email and AI. Without this re-billing is unusable to anyone outside the US that wants to be compliant for tax.

Here are a few ideas for upgrades to the current SaaS mode:1. More than 3 SaaS plans (preferably unlimited).2. Have a way for SaaS users to change their plan or cancel in their billing settings and let us make our own description of what is included in each plan to show here in billing.2a. Give us the ability to control what SaaS plans they can switch to in the billing settings.2b. Let us create a required form for SaaS users to submit if they are trying to cancel that includes the ability to downgrade to a cheaper plan. 2c. Agencies should be able to choose if users have the ability to change plans or cancel in settings, it should not be a required feature.3. Let us "impersonate" any SaaS user and see the app as they see it.4. Give us the ability to turn off some features completely so that no SaaS plan has them.5. Let us create our own banner popups that show for SaaS users.6. Give us the ability to disable certain settings in the settings menu for SaaS plans if we don't need our users to be able to access them. Also, I'd love to be able to add custom menu items to the settings menu, not just the main menu.7. There needs to be a way to fully disable features that SaaS accounts lose access to. For example, if a user cancels their subscription or downgrades to a plan that doesn't have workflows, they will not be able to view workflows anymore but the workflows will still actually work. This is not okay.8. We need some sort of system for managing and sorting our sub accounts. Filtering by SaaS plan would be a good start. Also, would love the ability to be able to select multiple SaaS accounts and bulk edit them (like adding or removing feature permissions). HIGHLVL-I-5285

It would be awesome to create Customized Launchpads. ➕ Add a "Customize Launchpad" tab in the Agency settings. ✅ Let us create several launchpads. ✅ Let us add a launchpad to a SaaS plan like we can with a snapshot. ✅ Let us select the steps / features in the launchpad. If you wanna go crazy with this (which would be awesome), create a High Level version of userflow.com .

I request the option of prepaid wallets where customers can purchase an advance balance (for example packages at Hotmart or another gateway) and that balance is automatically reflected as credits within the GHL sub-account. This would make it possible to use the AI system and other consumer services without the need for cards connected directly to HighLevel and with the possibility of real prepayment. Benefit: better management of prepaid services, package sales options (Hotmart, MercadoPago, etc.), and consumption control without charging cards every time AI or other use-based services (SMS, calls, etc.) are used.

HIGHLVL-I-3692

Pretty big new feature request, but having a workflow builder at the agency level that can connect with the agency sub account would be very helpful for managing subscriptions and account access.

We would like to see some options for optionally branding sub-accounts, such as the ability to override the agency logo in the top-left corner of HighLevel.Many of our clients don't mind having our branding but some of them would like to use their own logos so their team members don't have to know about how our company helps their business. HIGHLVL-I-1431

Would like to be able to configure SaaS products based upon the number of users, with equal feature configuration otherwise.For extra credit, it would be spectacular to have 2 types of users. One which counts toward the user limitation for billing purposes, and another which does not count toward the user limitation for billing purposes.Use case: pricing based upon the number of lawyers in a law firm using the SaaS, but allow non-lawyers (e.g. client support staff, administrators, front desk staff, etc.) to use the platform without counting toward the user limitation, since they are not directly contributing to client revenues that are used to establish the ROI of the SaaS, yet are valuable to operations and proper use of the SaaS. HIGHLVL-I-4097

To have an account where businesses can have their own sub-accounts within a sub-account. I would call this a Sub-Agency Account. I'm working with two companies and one has agents and the other has locations for which they want them to have their own accounts. They want to have access to these accounts to see how different locations are doing or assist their agents. It would be nice if their account portal allowed them to select each location/agent account in the same way we switch through our sub-accounts. Currently, I have to set them up with multiple different accounts and provide a primary admin, access to each. Currently, to do this they need to pay and set up each account separately which also complicates the sales process. Let me clarify the requirements and proposed solution: Current situation: These companies have multiple agents and/or locations Each agent/location needs its own account Company management wants to access and monitor all their sub-accounts Currently, we need to set up separate sub-accounts and provide admin access to each The system doesn't allow the purchasing of multiple sub-accounts at once. Desired functionality: A main company account that can access all their own sub-accounts Ability to have the primary company switch between sub-accounts easily, similar to how we switch between current agency sub-accounts Eliminate the need for Admins to log in and out of multiple accounts Proposed solution: Create a multi-tiered account structure with the following levels: Agency level-(top tier) -Sub Agency Level (Middle tier) -Sub Agency-Sub Account Level (bottom tier) Here's how this structure would work Main account for each business (Sub-Agency Account) Has an overview of all locations and agents (Sub-Account) Sub Agency Admin can access and switch between all their connected sub-accounts (locations and/or agents) Allowing Saas Agency Account the ability to group package sub-accounts. If it's already possible I would LOVE to know. Thanks.

Will you guys be adding a 'Favicon' option to customise for the app? Or even just the highlevel 3 bars. Would of course be awesome if we could link our own favicon for the browser tab. HIGHLVL-I-286