Really urgent for EU SaaS customers

IMPORTANT! Please implement it quickly

🚀 Introducing Global Tax Compliance for Agencies

We’re excited to share that we’re actively working on Global Tax Compliance — a new capability designed to help agency owners seamlessly collect, calculate, and manage taxes from their sub-accounts in a compliant and scalable way.

For agencies reselling usage-based products, subscriptions, or services across regions, tax compliance has long been a major blocker. This release is built to remove that friction.

❗ The Problem We’re Solving

Agencies operating in markets like India, UK, EU, Canada, Australia, and beyond face strict tax regulations (GST, VAT, Sales Tax). Today, many agencies are forced to rely on manual workarounds such as:

Manually adding taxes in Stripe

Reissuing invoices via accounting tools

Managing tax logic outside the platform

Dealing with inconsistent or non-compliant invoices

This results in:

Compliance risk and audit exposure

Billing errors and disputes

Increased operational overhead

A hard limit on scaling SaaS and reselling businesses

PLEASE sort this out for us in the UK. Our accountant says we're borderline legal in the way we have to unnecessarily faff to do this. It's extra work that shouldn't be necessary, please resolve this natively in HL. Thank you.

Yes we need this. To accomodate the billing for the UK where we have to account for VAT I have had to build out a series of complex Pabbly Workflows to receiove data from Stripe via Webhooks, work out the tax and then create the client invoice in Xero. It works great, but was a tedious job and mind boggling set up. And now I have to maintain it.

Bumping this again. Still waiting for this non-compliance issue to be addressed. Invoices split between the charge and the relevant VAT is a tax requirement in the UK, EU and to the best of my knowledge, Australia and NZ too.

Setting the gross price in SaaS configurator markup is not enough. The sub-account client needs to receive an invoice that clearly splits out the charge and the VAT component. A Stripe receipt does not have the level of detail required by the tax authorities to make this compliant.

Please can this be expedited to ensure those businesses operating out of the US are able to be legally compliant. ,

You have all the systems in place to do this and you add tax to other invoices that are generated but yet these rebilling charges seem to have been missed.

It would be encouraging to see this completed and rolled out urgently, especially as this was requested 20 months ago and apparently went into planning 12 months ago.

Many thanks

I have spoke to support about this again today and been told to raise concerns here (again). This is an URGENT issue that needs resolving immediately. The original post for this was from 2023, it was marked planned in feb 2025 but is still no further ahead.

It is a legal requirement to split out tax where charged, and this should not be a difficult fix to add a line to a receipt to show the tax since you are already able to do this in other receipts/invoices.

Subaccounts are already asked to submit their tax information (see screenshot) so the information is available to you. I am no developer but this surely cannot be that difficult a fix since the tax information collection section has been built already and GHL already has capabilities to add tax to invoices.

Currently this is costing agencies money due to having to pay VAT out not being able to claim it back due to the invoices being incorrect and/or spending time and admin on manually creating VAT invoices.

PLEASE PRIORITISE THIS AS AN URGENT FEATURE UPDATE.

As of January 1st, we are legally required to implement e-invoicing.

This is creating a real operational issue, as there is currently no clear or finalized solution in place.

When can we expect a concrete implementation or guidance on this?