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AI Employee

Voice AI Delay Removal

When call connects there is 4-5 second delay before voice AI starts talking. Please decrease it to seem more natural.

upcoming

Voice AI Agent needs to be aware of date and time.

We are using Voice AI to replace IVR and one of the common questions asked of my client niche is "Are you currently open?" Or "What time do you open today?". The Agent needs to be able to give intelligent answers like "Yes we are currently open but will be closing at 7pm" or "We are not open today. We will be open tomorrow at 9am". Thanks

Add training source via link or document

We need to be able to add greater amounts of training to all AI Employee via links and uploaded documents.

📅🤖 Cross-Platform AI-Employee Integration

It would make sense for the AI-Employee to function seamlessly across the entire GoHighLevel system. For example: • If a customer books an appointment via the Chat Widget, and later writes on WhatsApp, the AI-Employee should recognize the customer, know about the booked appointment, and continue the conversation contextually. • The AI should have cross-platform intelligence, meaning it can access and consolidate all customer data, interactions, and activities regardless of the communication channel. This ensures a smoother, smarter, and more unified customer experience.

Dynamic Voice AI to retrieve account data

The system should be dynamic and interactive. For example: Customers with an account can verbally provide their name and confirm details like their date of birth. The AI would then use this information to pull up their account data, such as payment balances or other relevant information.

Unlimited plan for the different AI features separately

Can we get an option to opt in for the unlimited plan for specific AI features but for a better price? Let's say I'm selling Website Chat widgets for Price + usage based and an Unlimited plan. I just need Conversation AI for that and before I could upgrade for the unlimited one for $49/ months. But now I need to opt in for $97/month plan to have the same and the client is not using all the other AI features. This cuts down my profit. Same would be if I'm selling only Reviews AI with unlimited plan. So I guess other people are effected by that too since the change. So my recommendation would be to have different unlimited plan option with pricing for each AI Features so we can opt in for specific one or for all with the AI Employee option.

Use Our Own Custom ElevenLabs Voices

Allowing us to enter our own ElevenLabs API key so we can use our own ElevenLabs voices would be great! This is also a solution for those who want to use voice clones since they can just clone their voice in Elevenlabs and use it.

Voice AI shouldn't answer "scam likely" and robo calls

We are getting automated tags for calls who might be scam, we could have an option if we don't want Voice AI to answer those calls and maybe even put them automatically to Incoming DND list. If the Voice AI recognize that the call is robocall, he should just hang-up and not continue to try to have a conversations with another bot.

🤖Combine Voice AI and Conversation AI Together �

It would be good to be able to combine the Voice AI and Conversation (text) together on one app that can be placed as a widget on a website just like the Chat Bot widget is now. Give an option to either talk to an agent or text with an agent.

Workflow Booking Bot - Reduce Lag Time between messages

Allow to customize delay time in workflow booking bot. Right now every message takes between 2-3 minutes to send. In conversation AI we can reduce that lag time to whatever we want. Add that same functionality to the Booking Bot workflow

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