AI Employee

Separate the options for the AI Employee to stop when I send a message from when a workflow is activated. For example, I want it to stop when I intervene in the conversation, but not when a workflow for sending images is activated.

Allow for AI Training information to be marked as either just for this bot, or shared with specific bots, or shared with all bots. Basically, bots should be able to access knowledge just for them, knowledge shared with them, and company wide knowledge that all bots should know.

Hello GHL Team, I would like to request a major improvement to the Voice AI outbound calling functionality in GoHighLevel. Currently, Voice AI outbound calls can only be made to leads who have explicitly opted in. This restriction makes it difficult to use Voice AI agents for many legitimate outbound use cases such as cold outreach, sales prospecting, lead qualification, appointment setting, and market research. Other Voice AI platforms such as Retell and Vapi allow developers to initiate outbound AI calls without requiring prior opt-in, while still leaving compliance responsibility to the user depending on their local regulations. Requested Improvements Remove the mandatory opt-in restriction for Voice AI outbound calls Allow users to initiate outbound calls to any phone number. Compliance with local laws (TCPA, GDPR, etc.) should remain the responsibility of the account owner. Enable global outbound calling Allow Voice AI agents to call phone numbers in any country. Support international dialing for all regions. Allow usage of phone numbers from multiple countries Users should be able to purchase or connect phone numbers from different countries. These numbers should be usable for Voice AI outbound calling. Parity with modern Voice AI platforms Provide outbound Voice AI flexibility similar to Retell and Vapi. Enable scalable AI sales agents, support agents, and outreach agents. Advanced outbound campaign controls Bulk dialing lists AI conversation goals (qualification, booking, surveys) Call rate limits and compliance settings Why This Is Important This feature would unlock many powerful use cases for agencies and businesses using GoHighLevel, including: AI cold calling Lead reactivation campaigns AI appointment setters Global AI sales teams Automated prospect outreach Currently, users must rely on external platforms for these use cases, which reduces the value of the built-in Voice AI system. Adding these capabilities would make GoHighLevel a much stronger all-in-one platform for AI-powered communication and automation. Thank you for considering this request. Best regards

We tried a lot using prompt or additional instruction to let the AI answer in point form, which is shown in screenshot 3, and it always not working, then we checked the "AI Response Info", we found that the Original Answer composed by AI is exactly what we want, you can see the 1st screenshot, but when the AI answered in the chatbot, it is modified, I think this is done by GHL system, please check the 2nd screenshot. Can we just let the AI ChatBot reply to what the original AI answer is?

Please hurry! I know you are working on it.

It would be great to enable/disable AI Employee as a SaaS plan feature rather than have to go into agency or sub-account settings to do so. If chosen as a SaaS feature, it would automatically enable it and set as bill to agency so the cost could be included by the agency in the SaaS plan.

It would be good to be able to combine the Voice AI and Conversation (text) together on one app that can be placed as a widget on a website just like the Chat Bot widget is now. Give an option to either talk to an agent or text with an agent.

Once the conversation has ended be able to sendthe customer an email with the summary of the conversation. This is also nice as you could send a customer support email for training the AI. A feature that nearly all live chat software have. See: https://support.zendesk.com/hc/en-us/articles/4408829095706-Allowing-customers-to-continue-their-conversation-over-email https://support.zendesk.com/hc/en-us/articles/4408829095706-Allowing-customers-to-continue-their-conversation-over-email

It would make sense for the AI-Employee to function seamlessly across the entire GoHighLevel system. For example: • If a customer books an appointment via the Chat Widget, and later writes on WhatsApp, the AI-Employee should recognize the customer, know about the booked appointment, and continue the conversation contextually. • The AI should have cross-platform intelligence, meaning it can access and consolidate all customer data, interactions, and activities regardless of the communication channel. This ensures a smoother, smarter, and more unified customer experience.

I accidently deleted a chatbot before disconnecting the knowledge base and now I can't delete the Knowledge base, as it brings up a message saying it is still connected to the deleted chatbot.