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Global Sub-Account Notes & Tasks (Internal Wiki & Admin SOPs)
Currently, notes and tasks in GoHighLevel are strictly tied to specific Contacts or Opportunities . There is no centralized space to store general information, configuration instructions, or administrative tasks that apply to the sub-account as a whole. I am proposing a Global Notes & Tasks module at the sub-account level. This would serve as an internal "Command Center" for the team, independent of the CRM contact list. ### Key Features * Account-Level Notes (Internal Wiki): A dedicated section to store SOPs, general account instructions, or technical documentation. * Global Task Management: The ability to create tasks related to account maintenance (e.g., "Update Domain DNS," "Monthly Workflow Audit") rather than individual leads. * Snapshot Instructions: When a Snapshot is deployed, it could include pre-loaded Global Notes. This allows Snapshot creators to provide step-by-step setup guides directly within the platform. * User Permissions & Access Control: * Granular permissions to control who can view, create, edit, or delete global notes/tasks. * Toggle visibility settings (e.g., "Admin Only" notes vs. "Team-wide" notes). ### Why this is important * Enhanced Onboarding: Agency owners can deliver "Turn-key" sub-accounts where the client finds all setup instructions inside a "Start Here" global note. * Team Collaboration: Eliminates the need for external tools (Notion, Slack, or Google Docs) to store account-specific details or credentials. * Operational Efficiency: Centralizes maintenance tasks that are currently "lost" because they don't belong to a specific contact. ### Use Case Example A Snapshot creator includes a "Global Note" with a video link on how to configure the funnels included in that snapshot. They also include a "Global Task List" for the new user to complete their API integrations.
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