Users & Permissions

I am having issues selling sub-accounts because I have full access to the confidential data within sub-accounts. How can I turn that off? I should not be able to see the contact data from the sub-accounts unless authorized. I'm a realtor and I'm trying to sell my program but other realtors don't want to sign up because I get access to their entire database. And I should not have access to this. That is a massive breach of confidentiality.

I need to raise this as a critical issue rather than just an idea: It seems that whenever new features are introduced (or existing ones are enhanced), permissions are automatically being enabled across existing roles without the account owner being notified or given the choice. For example: We carefully roll out features like the AI Agent for clients, with strict role-based access in place. Later, we discover that team members or third-party users (who should have minimal permissions) suddenly have full access to make changes—simply because a new update gave them that ability by default. 📌 This has resulted in clients’ set-up work being disrupted multiple times a week. This kind of behind-the-scenes change creates: 📌 Operational risk (users unintentionally breaking workflows) 📌 Security concerns (granting privileges that were never intended) 📌 A heavy management burden (we have to manually re-check permissions daily to ensure nothing broke). Request: Please, moving forward, do not auto-enable new permissions across existing roles. Instead: 📌 Default new permissions to “off” unless explicitly granted by the account admin 📌 Provide clear release notes or alerts so account owners can decide how and when to adjust access Our customers are understandably upset when their workflows get disrupted, and it places avoidable strain on agencies and business owners trying to manage users responsibly. This feels like a bug in role/permission handling rather than a feature request. Thank you for taking this seriously and helping us protect both our clients and your platform’s stability.

Need a way to bulk edit users and set the same permissions to entire group of users. Or set up custom users categories that we can preset permissions to. Recently every time you guys update permissions it turns on a bunch of stuff that was turned off before and I have to manually fix for everyone. I have 100s of users it's a real pain and a huge oversight.

I am very frustrated that a personal calendar is created every time a user is added to an account (and also at the agency level, to every account you give them access to). This creates what my clients see as an unsecure and violation of their control on the platform. My clients do not need a VA who is building funnels to have a personal calendar, when they often do not even have access to the calendars. It makes no sense. AND the "XX's" Personal Calendar creation makes no sense overall because it literally does nothing. You still have to go in, fix the name and all the details and get it set up before you use it anyway. Please take this off to enhance the User Experience.

Recently when you guys created the "Launchpad" toggle in user permissions it automatically added the permission to all my agency and subaccount users. This is a no no. Every time High Level rolls out a new permission or changes how one works I can't have all my users getting automatic access to it.

I need a way to limit the number of employees that a sub-account owner can add to their account AND even prevent a sub-account owner from adding employees all together. I would also like the option to charge an incremental amount to the sub-account owner by how many employees they add. Even further, by including these settings in a snapshot, it would help automate the process of granting user permissions based on the SaaS plan or snapshot selected. By adding more granular control of 'User Permissions' within various sections and items under, this could be achieved. For example, the User Permissions for Settings could have sub settings to check on or off each of the items under each category. For example within Settings, we would have a toggle for each of the following items: MY BUSINESS Business Profile My Staff Pipelines BUSINESS SERVICES Calendars Phone Numbers Reputation Management Profile OTHER SETTINGS Custom Fields Custom Values Domains Media URL Redirects Integrations Email Services Conversation Providers Tags Labs Audit Logs

We need the ability to set user role permissions on a per-subaccount basis. Example: In Subaccount A, remove access to Automations, Forms, Sites, Funnels, and Surveys. In Subaccount B (and others), keep full access to these features. Currently, changing role permissions affects all subaccounts a user is part of, which limits flexibility for agencies managing multiple clients and internal teams. Benefit: This would allow granular access control, improve security, and prevent unnecessary workarounds like removing users from certain subaccounts entirely. Request: Please add the option to manage permissions individually per subaccount without impacting other subaccounts.

Ability to track email & sms sent as internal notifications seamlessly within the highlevel platform.

Small business owners also employ people and provide salary to them. If we add the HR features such as employee timesheet tracking and payroll processing for team members in Go high level, then our platform will be even more appealing to small business owners who wants to use our platform.

GoHighLevel currently handles user permissions individually within each sub-account — with Admin and User types, and manual permission toggles. As marketing agencies, multi-client setups, and education businesses with internal marketing teams grow, this gets tedious, prone to human error, and limits scalability. We need a smarter, team-oriented permission system. 🎯 Feature Request: Marketing Teams + Roles System 📌 Roles Predefined permission profiles like: Marketing Admin Marketing Manager Campaign Specialist Content Creator Ads Manager Each Role would define: What areas they can access (CRM, Conversations, Opportunities, Campaigns, Ads, Reporting, etc.) What actions they can take (View, Create, Edit, Delete) What records they can access (All, Owned, or Team-based) 📌 Marketing Teams Groups of users organized by team responsibilities and roles. Example: “Facebook Ads Team” → 3 users with the Ads Manager role “Lead Nurturing Team” → 2 users with the Campaign Specialist role “Marketing Managers” → oversight across all teams Teams can be assigned to: Pipelines Ad Accounts Campaign Projects Automations Opportunities Dashboards Leads and opportunities should be assignable to Marketing Teams as well as individual users. ✅ Why This Matters 🚀 Faster onboarding: Assign a role, drop them into a team 📊 Easier scaling: Manage permissions by role or team, not one by one 🏢 Multi-client and agency ready: Control who works on what without risking account-wide access 📈 Cleaner reporting: Track both individual and team marketing performance 🔒 Better security: Consistent, reliable permission structures, reducing errors and overexposure 📊 Comparison to Current System: Current GHL User-level manual permissions No teams, only individual users Lead/campaign assignment to individuals only User-based reporting only VS Proposed System Role-based permissions with inheritance Group users into Marketing Teams (e.g. Ads Team, Nurturing Team) Assign leads, opportunities, and campaigns to Teams Individual + Team-based performance reporting