Users & Permissions

There are a number of users with access to multiple sub-accounts, some they use more than others. They can pin their favorite or most used locations to their list from the dropdown but can't set a default to open when they open their dashboard, so it will open one they rarely use but still need access to. Allowing a user to select their default sub account so that one opens first would avoid this.

It should be possible to give a user just the permissions to view and manage their own campaigns, workflows, and funnels. Meaning, I don't want the user to be able to view or manage campaigns, workflows, and funnels created by or owned by other users. I need them to be able to send out to specific smart lists of contacts and communicate with them via only their own campaigns, workflows, and funnels or ones we give them access to. Example - having to give access to literally everything just so a copywriter can send out one email. That's crazy.

Small business owners also employ people and provide salary to them. If we add the HR features such as employee timesheet tracking and payroll processing for team members in Go high level, then our platform will be even more appealing to small business owners who wants to use our platform.

An amazing new feature would be just to allow the agency to hide specific menu items from locations. Currently we can do this but only via custom css

There should be an option to make certain custom fields lockable once information has been input (manually or through an automation). There are a lot of use cases for this but the most obvious one for me is to lock the custom attribution fields we have created (not the standard GHL ones) so that this information cannot be updated after it is entered. In my use case we track both first and last attribution and I want the "first" fields to be locked once info have been input so that no team member or automation can update this after the fact. The reason the this is important is that: A. I want accurate data, and... B. I want to make sure no team member can edit these as my team are compensated on commission based on where the lead was originally generated from. If you would like any further info on this shoot me a message and I will happily get on a call to walk the team through my personal use case.

Currently, only admins of a sub-account can delete contacts (see: https://help.gohighlevel.com/support/solutions/articles/48001078296-admin-vs-user-permissions ) It would be beneficial to enable a permission for a "User" to delete contacts as well. Here are two main reasons why: If a spam call comes in for example, this contact needs to be deleted. I, as the agency owner, do not want to come in and delete these contacts for all of my clients' sub accounts on their behalf. This is too time consuming. (The same applies for spam leads from Facebook lead forms (for example), or simply highly unqualified leads). Though I can grant my client Admin access, granting them admin access also allows them to change their own permissions. Namely, they could change their own permission to see and edit workflows and sites. I do not want them to see workflows and sites I have built (because i don't want them to accidentally break what i've built and also to protect intellectual property).

Ability for admins, or at least agency owners, to see user activity (e.g. login, logout, WF updates, site updates, etc.). Important to see which users are engaged and which are dormant. Bonus: WF trigger on user engagement level, i.e. if a user's engagement level drops below x or rises above y, etc.

I would like to request a notification setting that allows users to receive updates whenever HighLevel releases new features, UI changes, Labs features, system changes, or important product updates. Right now, HighLevel is constantly improving and releasing new tools, which is great. However, many agencies and users are not clearly notified when something changes. Sometimes features are added, moved, renamed, tested in Labs, or updated in the UI, and agencies are left trying to figure out what changed after the fact. There should be a setting under: Staff Settings > Notification Settings that allows each user to choose whether they want to receive product update notifications. Suggested notification options: HighLevel Product Updates Notify me when new features are released Notify me when Labs features are added or changed Notify me when major UI changes are made Notify me when existing features are updated Notify me when important workflow, AI, calendar, CRM, or messaging changes are released Suggested delivery options: Email SMS In-app notification All of the above This could be enabled for: Agency admins only Sub-account admins Individual users Optional staff-level subscriptions This would help agencies stay ahead of changes instead of being surprised by them. It would also reduce confusion, support tickets, client frustration, and the need to constantly relearn parts of the system without warning. For agencies, this is especially important because we often have to train clients, staff, contractors, and support teams. When HighLevel changes something without clear user-level notifications, it creates friction across the entire agency. The goal is simple: Give users the option to receive official HighLevel update notifications by email, SMS, or in-app alerts, so agencies and teams are not left in the dark when the platform changes. This would make product updates easier to understand, easier to train around, and much smoother for agencies managing clients at scale.

I would like to request a Do Not Disturb or Silent Mode option for each staff member based on their user availability. Right now, staff members can have availability hours set inside their user profile, but calls and notifications can still ring or alert them outside of those hours. This creates an issue for employees, team members, and non-admin staff who do not want their phones ringing after work hours. There should be a setting under either: Staff Settings > User Availability or Staff Settings > Notification Settings that allows calls, app notifications, and related alerts to be silenced automatically when the staff member is outside their available hours. Suggested setting: Do Not Disturb Outside Availability Hours When enabled, the system would automatically silence or stop routing calls and notifications to that staff member when they are marked unavailable. This would help with: Preventing staff phones from ringing after hours Respecting employee work schedules Avoiding burnout for non-admin staff Reducing the need for staff to manually log out Making user availability actually control when staff can be contacted Improving call routing for teams with different schedules This is especially important for agencies and businesses with employees who are not owners or admins. A regular employee should not have to log out of the app every day just to stop after-hours calls or notifications. Helpful options could include: Silence incoming calls outside availability Silence mobile app notifications outside availability Allow emergency/admin override Apply only to assigned conversations or calls Set different rules for calls, SMS, and app notifications Show staff as unavailable for routing purposes The goal is simple: If a staff member is outside their set availability, HighLevel should have an option to automatically stop ringing or notifying them until they are available again. This would make staff availability more useful and help teams operate without everyone’s phone turning into a haunted doorbell after hours.

The ability to create custom fields/values for our users. Our team members have unique links for their clients, such as an application link that is tied specifically to that team member. We're currently having to make separate emails with their link for each user. Compared to making one email that has a link with the value of {{user.unique_link}}.