Whatsapp

Whatsapp call are needed as it is the main form of contact abnd way to touch up base with latin population.

Please add feature that every Staff member can have their own WA number to chat from wihtin GHL

This should be no different to facebook, instagram, gmb (whatever it now is), tiktok etc and emails. WhatsApp should be included within the subscription cost!

My sub-accounts are using the Brazilian Portuguese language, but the section itself has no translation. It would be great if it could be properly translated for most languages.

Currently once verified, facebook side will show 2000/24hr message limit, but at our system it is still showing 1000/24hr

We need to see if the prospects reacted to one of our messages with an emoji, as they often do. Often the prospects use these reactions to confirm an appointment or other things, without writing anything back, so it's very important

Request: In GoHighLevel WhatsApp messaging (outside of workflows), we currently can: Reply to an incoming WhatsApp message (only after the contact messages us), or Send a WhatsApp template to initiate outreach But when sending a template, the content is too rigid—there’s no clean way to input a custom message at send-time beyond fixed placeholders. This forces us to create lots of near-duplicate templates just to change the wording for different scenarios. What I’m asking for: When we choose a pre-approved WhatsApp template, add a “Custom Variables / Message Input” section where we can: Fill template variables with custom text (not just single-word fields) Optionally have a dedicated variable like {{custom_message}} that opens a larger text box so we can type a contextual message at send time Keep it compliant by still requiring the outbound initiation to use the approved template structure Example: Template: “Hi {{name}}, {{custom_message}} Reply YES to confirm.” At send-time, we type: “Just confirming your appointment is tomorrow at 3pm—can you make it?” Why this matters: Other WhatsApp providers support this model: you initiate with an approved template, but you can customize the variable content (including longer free-text) per send. This reduces template sprawl and makes WhatsApp outreach usable for real sales/support scenarios. Impact: Initiate WhatsApp outreach cleanly without requiring inbound messages first Fewer duplicate templates Faster, more human personalization at send-time Better sales + support operations Implementation (what GHL would likely build) Add a large-text input for one or more variables in template messages (e.g., {{custom_message}}) Allow multi-sentence variable values (within WhatsApp limits) Keep approval/compliance intact by not altering the template structure—only variable values

Enabling webhook or API access to WhatsApp pin locations would unlock powerful, geo-aware automation capabilities across industries where on-site activity or movement matters. Key Applications Accurate address capture: Customers or staff can share their live location instead of typing details — ideal for service calls, deliveries, or field operations. Automated routing: Use coordinates to assign requests or leads to the nearest branch, technician, or representative. Proof of presence: Capture arrival and completion pins for verification, audits, or SLA reporting. Safety and assistance: Trigger workflows based on a user’s shared location (e.g., pickups, support, or emergencies). Operational insights: Build visual heatmaps or reports showing activity density, coverage, and efficiency.

Currently whatsapp personal and whatsapp business allows for group/ broadcast group creation. Please add this functionality to GHL whatsapp so we can add groups to our marketing strategies.