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Whatsapp

Integrate WhatsApp into Conversation AI and Workflow AI

I would like to recommend integrating WhatsApp into Conversation AI and Workflow AI. This is especially important in countries where users don't really use SMS or in some regions where GHL doesn't support SMS. This will be a gamechanger.

in progress

WhatsApp Buttons in Workflows

Please add the ability to send WhatsApp Custom Message with Buttons (not template) from automations/workflow. It is super needed as this can help create a real functioning bot like experience. Those buttons should have the options to continue the workflow depending on the user's choice and also it should include the ability to have custom variables inside it for example in a url button, or a file if this feature is available in the future.

Whatsapp Calls received via LeadConnector App

Can we get Whatsapp calls in the LeadConnector app. Great for user retention and ease of use for both users and their clients

under review

🟢 Group Chats for WhatsApp

It could be awesome to be able to message many people on a group so it could be efficient for those who makes webinars or events and need to send a single message to many people.

Urgent: Attachments in workflow WhatsApp replies!!!

Add attachments to WhatsApp messages in workflow responses!!! At the moment it is only possible in the chat function when replying to the customer but not an option in the workflow

in progress

Ability to Use WhatsApp for Review Request.

Can we include WhatsApp as an option to send review requests please.

in progress

Whatsapp Internal Notifications

Ability to send internal notifications via Whatsapp

in progress

Create Whatsapp Groups

Currently whatsapp personal and whatsapp business allows for group/ broadcast group creation. Please add this functionality to GHL whatsapp so we can add groups to our marketing strategies.

under review

WhatsApp Web Connection using QR CODE (by scanning)

99% of Latin Americans use WhatsApp as their main business channel. We would like to have an option for those who do not use the official API to connect to the WhatsApp channel.

URGENT - Replies received through emoji reactions

We need to see if the prospects reacted to one of our messages with an emoji, as they often do. Often the prospects use these reactions to confirm an appointment or other things, without writing anything back, so it's very important

planned

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