Whatsapp

Please add feature that every Staff member can have their own WA number to chat from wihtin GHL

This should be no different to facebook, instagram, gmb (whatever it now is), tiktok etc and emails. WhatsApp should be included within the subscription cost!

As an addon to the upcoming WhatsApp integration - can we have the ability to receive form responses as WhatsApp messages from customers and build automated follow-up sequences based on field values. These do a good job in converting the form submission into a WA message for further conversation. https://whatsform.com/

Currently whatsapp personal and whatsapp business allows for group/ broadcast group creation. Please add this functionality to GHL whatsapp so we can add groups to our marketing strategies.

We’ve connected WhatsApp to GoHighLevel using the API, which is great for automating one-on-one messages. But it would be extremely helpful if: Group chats were supported through the WhatsApp integration, especially for internal cleaner/staff communication. If there's a way to sync or access the same WhatsApp Business number from the mobile app, so we don’t lose flexibility while using automation. Right now, we’re forced to choose between automation in GHL or group chats in the mobile app — but not both. If this could be added, it would be a game-changer for businesses like ours that manage teams and need both automation and group communication. Please upvote if you’d also benefit from this!

It would be fantastic to have the ability to build WhatsApp Flows directly within the platform, enabling features like charging users via WhatsApp, integrating with a shop, and more. Additionally, the capability to import flows into the system, customize them with dynamic values, and automate them effectively would greatly enhance usability. A seamless way to connect webhooks for receiving data and sending it to the flow would open up opportunities for creating lead generation forms, pre-qualification processes, event registrations, and other innovative use cases. These enhancements would significantly improve workflow efficiency and user engagement.

You can now create WhatsApp carousels in the business API. It would be great if we were able to do this here

Currently, when using multiple WhatsApp API numbers, all conversations with the same contact are grouped into a single chat, regardless of the WhatsApp number used to communicate. Even applying the available inbox filters, the message history remains unified and it is not possible to view separate conversations for each number. Request: Introduce the ability to separate conversations by WhatsApp sender number, so that each number has an independent chat with the same contact. Alternatively, add a filter (or dedicated view) within the chat that allows you to view only messages related to a specific WhatsApp number. This improvement would allow for more streamlined communication management, reducing confusion between departments, users, or dedicated numbers, and improving traceability and operational efficiency.

Currently, in GoHighLevel, we can schedule reports from Settings → Reports and send them to clients via email. However, many users (especially in regions like India, UAE, and SMB businesses globally) do not actively check emails. Most communication with clients happens through WhatsApp. It would be extremely useful if we could send these scheduled reports via WhatsApp as well, instead of only email. --- 🚨 Problem Clients often miss reports sent via email Many businesses rely primarily on WhatsApp for communication Agencies need to manually send updates via WhatsApp No native way to automate report delivery on WhatsApp --- 💡 Proposed Solution Add WhatsApp as a delivery option for scheduled reports. When scheduling a report, users should be able to select: Email (existing) WhatsApp (new) Reports can be sent as: PDF attachment Summary message with key metrics Link to full report --- ⚙️ Example Use Case An agency sends daily performance reports to clients: Number of leads Appointments booked Campaign performance Instead of email, the report is automatically delivered via WhatsApp, ensuring higher visibility and engagement. --- 🎯 Benefits Higher report open/read rates Better client communication Reduced manual work for agencies Stronger adoption in WhatsApp-first markets --- 🔥 Why This Matters WhatsApp is the primary communication channel for many businesses. Adding report delivery via WhatsApp will significantly improve usability and make GoHighLevel more powerful for global users. --- 🧩 Optional Enhancements Custom WhatsApp message templates Trigger-based reporting via workflows Interactive report summaries

WhatsApp chatbot is currently a global setting, not per-number. When you enable the AI chatbot for WhatsApp, it applies to all numbers on that sub-account. There isn't a toggle to disable it on just the second number while keeping it on the default. This is a limitation and it need per-number control.