Automations

Just like when someone comments on a post, it would be nice to be able to send an automatic message to new followers on instagram and facebook

Problem Statement: Currently, when a contact enters a Wait step, the duration is "hardcoded" to their workflow state at that exact moment. If the user later edits the Wait step (e.g., changes 2 hours to 4 hours), active contacts already waiting continue with the original time. There is no UI indication that the edit will not affect these contacts, leading to confusion and failed campaign timing (e.g., webinar reminders sent too early). Current Painful Workaround (5 steps): To change wait time for active contacts, users must: Create a new Wait step with the desired time Navigate back to the original Wait step Select all contacts currently waiting Bulk-move them to the new step Delete the old step Instead of: Simply editing the existing Wait step and having changes reflect immediately. Proposed Solution: Option A (Preferred — Competitive Standard): Add a checkbox when editing Wait steps: "Apply changes to X contacts currently waiting at this step" If checked: Reschedule all active contacts to the new wait duration If unchecked: Keep current behavior (only affects new entrants) This matches enterprise automation platforms (HubSpot, ActiveCampaign, etc.) Option B (Minimum Viable): Add a prominent warning banner when editing: "⚠️ Changes to this wait time will NOT affect X contacts currently waiting. To reschedule them, create a new step and move contacts manually." Use Case / Scenario: Agency runs a webinar campaign. 500 contacts are in a "Wait 2 days" step before the reminder email. Organizer needs to delay the webinar by 1 day and wants to add 24 hours to the wait time. Currently, they must perform the 5-step bulk-move dance for 500 contacts, or those 500 people will receive the reminder at the wrong time. Business Impact: Time Savings: Reduces 5-step manual process to 1 click Reduced Support Load: Prevents confusion tickets like "Why didn't my wait time change work?" Campaign Reliability: Critical for time-sensitive launches, webinars, sales deadlines Competitive Parity: Standard feature in mature marketing automation platforms Priority: High — affects every agency managing live campaigns with dynamic scheduling needs.

Custom Objects in Workflows We do not have custom objects if we need to add them as trigger or an action in the workflow list, kindly add them to triggers as well as actions so we can create automations and actions based on the custom objects in CRM

I’d like to suggest an improvement to the Automations UI. Currently, when editing actions and triggers, the side panel where the fields and settings appear is fixed width. In many cases, you cannot see the full contents of a field (especially custom values, long URLs, JSON, prompts, or dynamic fields), which makes building and troubleshooting automations more difficult than it should be. Request: Please make the action/trigger edit panel resizable (click-and-drag width), or allow it to open in a wider modal/full-screen view. Why this matters: ⚡Easier to read long field values ⚡Better visibility when using custom values, webhooks, AI prompts, etc. ⚡Faster troubleshooting and fewer mistakes ⚡Better experience for power users building complex automations

Proposed Feature: Introduce an Action Stage within workflows that allows users to: Automatically mark a task as completed, or Delete a task based on specific workflow triggers or conditions. Example Use Case: If a workflow removes a tag from a contact (e.g., indicating that a process step is finished), there should be an option to automatically: Mark the related task as completed, or Remove the task entirely This ensures consistency and reduces the need for manual updates.

Pls ad option to validate phone number

Almost every automation platform offers this feature; it's really straightforward. Import/Export workflow JSON files. This makes backing up and transferring workflows super simple.

Need to be able to have folders for forms and trigger links to make more organized. Once you make too many it gets a little crazy looking. Same for when plugging into your workflows, when selecting which form or trigger link its easier to go to what folder first to narrow down selections.

Add trigger for Youtube comments for individual video and Channel as a whole. Filter by keyword and other options you usually have. Then Action to reply as a comment. Basically the same thing that you already have for Facebook, Instagram and TikTok. https://help.gohighlevel.com/support/solutions/articles/155000002055-guide-to-facebook-instagram-comment-automation-ai

Currently, workflows in GHL operate independently. This can result in a contact receiving multiple emails within a short time window if they are enrolled in multiple workflows (e.g., webinar, freebie, nurture). There is no native way to check when a contact last received any email and delay sending until a minimum spacing between emails is respected. This leads to: overlapping emails, poor user experience, and increased unsubscribes Could you add a workflow condition or wait step that allows: “Wait until this contact has not received any email in the last X hours” ?