Automations

The contact replied trigger states that it fires when a message is received from a contact. It doesn't fire when receiving a cold inbound email. Perhaps this is because they client isn't technically 'replying' to an email we sent them. Nonetheless, seems like a simple fix

Right now, the inbound webhook cannot parse the column details from the lead form webhook from Google Ads. It parses everything else properly to map the sub-headings, just not the important stuff like FIRST NAME, PHONE, EMAIL, etc. This is the sample payload from Google Ads: { "lead_id": "TeSter-123-ABCDEFGHIJKLMNOPQRSTUVWXYZ-abcdefghijklmnopqrstuvwxyz-0123456789-AaBbCcDdEeFfGgHhIiJjKkLl", "user_column_data": [ { "column_name": "User Email", "string_value": " test@example.com ", "column_id": "EMAIL" }, { "column_name": "User Phone", "string_value": "+16505550123", "column_id": "PHONE_NUMBER" }, { "column_name": "City", "string_value": "Mountain View", "column_id": "CITY" }, { "column_name": "First Name", "string_value": "FirstName", "column_id": "FIRST_NAME" }, { "column_name": "Last Name", "string_value": "LastName", "column_id": "LAST_NAME" }, { "string_value": "Example answer", "column_id": "what_type_of_tree_services_are_you_needing?" } ], "api_version": "1.0", "form_id": 317442547680, "campaign_id": 22404897829, "google_key": "clickrdigital", "is_test": true, "gcl_id": "TeSter-123-ABCDEFGHIJKLMNOPQRSTUVWXYZ-abcdefghijklmnopqrstuvwxyz-0123456789-AaBbCcDdEeFfGgHhIiJjKkLl", "adgroup_id": 20000000000, "creative_id": 30000000000, "headers": { "host": " services.leadconnectorhq.com ", "cf-ray": "9be8f2217b73454f-ORD", "x-forwarded-for": "192.178.15.1,10.10.1.21", "cdn-loop": "cloudflare; loops=1", "cf-connecting-ip": "192.178.15.1", "accept-encoding": "gzip, br", "cf-ipcountry": "US", "x-forwarded-proto": "https", "content-length": "904", "content-type": "application/json", "cf-visitor": { "scheme": "https" }, "user-agent": "Google-Ads-Notifications", "x-envoy-external-address": "10.10.1.21", "x-request-id": "3bf4adb3-c1e8-40a2-8866-d589191df16c", "x-envoy-attempt-count": "1", "x-forwarded-client-cert": "By=spiffe: //cluster.local/ns/default/sa/default-automation-workflows;Hash=0d6e49a9aab5d0b610fb3aef36fcdf30411670fcf709a81ca10d83d4556868c0;Subject=\"\";URI=spiffe://cluster.local/ns/istio-system/sa/istio-ingressgateway-service-account ", "x-b3-traceid": "a6ef57e72e6a16f9f65a1ab266ec7f80", "x-b3-spanid": "1c53db2a4b82dcc4", "x-b3-parentspanid": "f65a1ab266ec7f80", "x-b3-sampled": "0" } }

When editing a workflow, if there are no other changes and we add a sticky note or update an existing sticky note, the Save button does not enable. The workaround is to make and undo a change to another action step to enable the save button so that the sticky note can be saved. This appears to occur regardless of the auto save setting.

We used the global pause settings to pause all our automations on christmas day and new years day so as to not bother people on the holidays and now everyone is STUCK at the same place and has not progressed as they should have when they were unpaused. this is now a nightmare. We have 100 thousand+ contacts across hundreds of subaccounts that are in 100+ automations. Please advise how to restart them so that they are getting messages again. How can we nurture leads if you turn everything OFF when we need to pause just for 24 hours?

In GoHighLevel, a custom field of type “Textbox List” cannot currently be selected or evaluated within the If/Else Condition action in Workflow Automations. Problem: Textbox List custom fields do not appear in the selection list of If/Else conditions and therefore cannot be used as decision criteria (e.g. empty / not empty, contains value X). Expected Behavior: Custom fields of type Textbox List should be available in If/Else conditions, for example to support: is empty / is not empty contains / does not contain exact or partial text comparisons Actual Behavior: The Textbox List field is visible and editable on the contact record The field does not appear in the If/Else Condition action As a result, logic-based workflow control using this field is not possible Without access to these fields in If/Else conditions, key automation logic is blocked or can only be implemented via workarounds (additional fields, tags, or duplicated data). Proposed Solution: Make Textbox List custom fields available in If/Else Conditions Support at least basic operators (empty / not empty, contains)

I tried to test a workflow. I even booked an appointment in the Calendar Group which is necessary as a Condition in the process. Is it possible to get the option to choose the starting point for the test in the workflow itself?

For Fb & IG workflows don't have a filter option for "Story Mentions" On Instagram, when somoeone mensiones someone else in a story, Instagram automatically adds that as a DM message as well as an Instagram notification. this messes up out GHL workflows if anyone is using an "Auto Reply" Workflow. What happens is every time someone on IG mentions the IG account that's connected to GHL, the GHL auto reply workflow triggers and sends a message like: "We'll be with you shortly. Is there anything else you'd like to add to the message? {{ custom_values.business_short_name }" GHL will send this message on every story mention and there is not way to stop it besides completely turning off the auto reply workflow. If the workflow is running like this the business looks really unprofessional and looks like they don't know how to run their computer systems in front of their IG followers.

In the workflows, when adding an email message, I'm trying to use HTML code to include <p dir="rtl">. However, after saving and returning to the code, I find that dir="rtl" is missing. It is crucial to use this property to ensure the correct arrangement of words, especially when combining two languages, such as Arabic and English. Without the dir property, the text arrangement becomes disorganized.

The email editor inside of workflows is super buggy. If you don't highlight the text you want to link perfectly, the highlight will disappear and you've unknowingly selected the entire email (at least that seems to be the case cause if you take an action like try to delete what you thought you highlighted, it deletes the entire email). But then, if you look at the code viewer it's still there. So you have to close the email editor and reopen it to see your email again. Adding links to existing images deletes the image. You have to add the link at the time of adding the image. When you try to update linked text, if it's not all selected it will re-add the text that was selected into the existing text. The ability to add a width to the email without having to wrap my email in html would be nice as well.