Bypass Create new Contact Limitation in customer replied trigger workflows
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עידן זיואון
We have some clients who receive leads from external sources (websites or campaign managers) via Email, SMS, or WhatsApp.
We use custom code inside the workflow to parse the message content and extract the lead details (name, phone, etc.)
The problem:
When the workflow trigger is customer replied, the contact automatically attached to the workflow is the sender of the original message (for example, the campaign manager or lead distribution system).
When we try to use the "Create Contact" action inside the same workflow (for the extracted lead details), the system throws this error:
"Only one Contact per Workflow is allowed and one is already being referenced"
Suggested Solution:
Add an option in the "Create Contact" action that allows the creation of a new, separate contact, even if the workflow was triggered with a different contact.
Alternatively, provide a system-wide setting or workflow option to ignore the triggering contact for certain actions.
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M
Med-Wave Agenzia Marketing
Ashwin Raghunandan can we have this also fixed and not just merged in the other post?
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Ashwin Raghunandan
Merged in a post:
CREATE NEW CONTACT IN WORKFLOW
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Med-Wave Agenzia Marketing
I need to send to my contacts (actual customers) the possibility to submit a form with the datas of a friend of them that could be interested in my offer.
I've created everything but in automation I've created this workflow:
Trigger: Specific form submitted
Step 1: Create new contact with the data populated by the form.
Now every create contact fail because: "Only one Contact per Workflow is allowed and one is already being referenced"
Its needed to solve this issue as soon as possible
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Keith Besherse
Here is my demonstration of the issue. One Form = Two Contacts with only one workflow. Not sure if it solves the problem. https://youtu.be/EQIan3XQqaM
Adebayo Alex
I understand the issue you're facing in GoHighLevel. The error message indicates that the workflow is trying to create multiple contacts, which is not allowed.
I can find a solution to it if you don't mind dropping your mail to text you