'Contact Replied' Trigger does not fire on cold inbound emails
J
John Flaniken
The contact replied trigger states that it fires when a message is received from a contact. It doesn't fire when receiving a cold inbound email. Perhaps this is because they client isn't technically 'replying' to an email we sent them. Nonetheless, seems like a simple fix
Log In
P
Prasoon Dadhich
Merged in a post:
Workflow Trigger for Cold InBound Emails
J
Jeremy Shick
Note: We use our email domain in only 1 subaccount, so cold inbound emails come in property.
We like to advertise our LC email address on our website in case someone wants to email us. We would like to trigger automations on these incoming emails. But, right now, there is no way to trigger a workflow.
Customer Replied >> Channel >> Email DOES NOT WORK. It will only trigger when it is a reply to an email we have sent.
We need a workflow trigger for Inbound Cold email, or make the Customer Replied >> Channel >> Email work whether it is a reply or a new inbound email from a new contact.
Note: SMS Works this way. It will trigger whether the inbound SMS is a replied or a brand new contact.
P
Prasoon Dadhich
Merged in a post:
Allow cold inbound emails to fire in workflow triggers
D
David Ramos
User has set up a workflow to trigger whenever a contact sends them an email(cold inbound email) which contains the phrase "GIFT". The email conversation shows up on the contact and in conversations but the workflow does not trigger.We should be able to trigger a workflow based on an inbound email just we do for calls and texts.
HIGHLVL-I-4079
P
Prasoon Dadhich
Merged in a post:
incoming email trigger
R
Rebecca Davis
Trigger workflows off of incoming emails
P
Prasoon Dadhich
Merged in a post:
Trigger For Cold Inbound Emails
M
Matthew Lubbes
While cold inbound email is now possible with Mailgun, there isn’t a trigger that works with it. We need a trigger that can be used to tag a cold inbound email contact or add them to a campaign.
HIGHLVL-I-3795
M
Michael Fischer
This would be a HUGE value add. We have a client that receives leads form a corporate site that does not allow for a direct integration with High Level. We'd like to use inbound web form email submissions as a way to nurture leads. What do we need to have happen to push this feature over the finish line?
K
Keith Besherse
What I want to do with inbound emails is segment/sort/prioritize. Email triage.
In my mind this would now be an additional AI Employee feature. (Clearly that wasn't what I initially imagined when I got on the inbound email bandwagon.)
We should be able to prompt AI to suggest or autorespond to certain email characteristics/patterns/templates. (Not just parse a fixed email structure.)
Shaun Clark, Varun Vairavan. Robin Alex, Robin Alex, Chase Buckner, Prasoon Dadhich, Puru Bansal, Abhishek Kumar, Fer Patel, Shivam HighLevel, Core Platform, Sales, RevEx Group
K
Keith Besherse
Prasoon Dadhich, Thank you for merging in the related suggestions from 2021.
C
Chase Henderson
The lack of this grossly overlooked, and seemingly most important feature is the #1 reason we cant use highlevel. I can't believe that a company who has created so many awesome features....they have completely missed the mark by failing to address the #1 and most obvious thing Everyone needs....the ability to reapond to email overload! Come on Highlevel....get it together! This one missing feature renders all others useless.
K
Keith Besherse
Chase Henderson, Thank you! I have failed to express the "why it matters."
This is why the cold inbound email trigger with filters is important. We have the potential to automate email triage. Chase Buckner
B
Brian Del Terzo
Multi-Channel Email Inbound Monitoring to enable Conversational AI by inbox:
I've suggested a feature that allows emails to be separated based on the email address they are sent to, creating multiple inbound channels that can be monitored by assigned users. This would improve workflow efficiency and could also be a key step in enabling Email as a channel for Conversational AI within GHL.
Check out the idea and upvote here - https://ideas.gohighlevel.com/ad-reporting-and-attribution/p/multi-channel-email-inbound-monitoring
K
Keith Besherse
Shivam HighLevel, Sales & Marketing, Core Platform: Does it make sense now?
S
Steven Stein
YES - having a QR code set up to send a predetermined email so we can can automatically add email address/contacts into the system, and do a quick reply we got your email to avoid being marked as spam.
D
Dominique Lacerte
Actioning on a received email is very useful and would allow a lot of automated actions such as setting tags, assigning contacts, responding with the requested information, etc. which would also require looking for keywords in the email body.
Load More
→