Automations

Its great that we have a Lesson Completed Trigger, but can we also get a Lesson Complted &/ or Module Completed Action item as well? This would help those of us who have multiple modules (12+) in Courses develop 1 workflow for tracking student progress versus 12+ workflows.

When manually adding a contact into a workflow we should be able to choose any step in that workflow. For example you may want to skip the first few emails and just drop them into the appropriate email for that account. Reduces clutter and enhances user experience by putting them exactly where they need to be in the flow.

Can we make it so we can automatically add a pdf version of a form/survey that is submitted to an email/sms workflow?

It would be amazing to be able to create workflows at the agency level that could trigger from events or conditions at the location level, like sending a message when a location has not sent a review request in awhile, or when we are publishing a new workflow to an account but the account owner has not yet populated some required custom values. Alternatively, if we could identify which location is the agency location, and then build workflows in there that would be able to evaluate conditions pulled from other accounts. This would allow us to automate our customer service strategies, without constantly having to do it all in make.com or zapier.

It would be awesome to set a wait step in the workflows to a specific day of the week so we can set a recurring workflow that will run on that day. Also to be able to set it for the 2nd, 3rd. 4th day of the week etc.

Custom Objects in Workflows We do not have custom objects if we need to add them as trigger or an action in the workflow list, kindly add them to triggers as well as actions so we can create automations and actions based on the custom objects in CRM

GoHighLevel currently allows capturing inbound webhooks, but there is no way to send a response back to the original webhook request. Many modern API integrations require returning a JSON response on the same HTTP request, with headers such as: Content-Type: application/json Because GHL does not provide any “Response” or “Return to Webhook Source” action, these integrations are not possible today. Why this is important: Increasingly, external services expect automation platforms to: Receive an inbound webhook Process data Send back a synchronous JSON response to the same request A current example is the Fonio Voice Assistant, which personalizes phone calls based on data returned by the webhook consumer. If GHL cannot return a JSON response, the integration fails completely. Other platforms (Make, Zapier, n8n, etc.) support webhook responses — adding this to GHL would unlock many real-time integrations. Requested Feature: Add an action in Workflows: “Webhook Response” / “Return to Source” This action should: Return data to the original incoming webhook Allow setting HTTP headers (especially Content-Type: application/json) Support JSON bodies Ideally allow selecting status codes (200 default) Additional Enhancements Header editor (Content-Type, charset, custom headers) Ability to handle multiple response formats (JSON, text, XML) Logging of the returned response for debugging Example Use Cases: Voice assistants needing synchronous data responses Payment gateways requiring acknowledgment payloads SaaS tools that validate events based on returned JSON Real-time bot or messaging platforms Systems that require returning temporary tokens or challenge validations Impact Implementing this feature would: ✔ Enable real-time integrations ✔ Bring GHL in line with other automation platforms ✔ Prevent users from needing external servers or proxies ✔ Greatly expand GHL’s API interoperability This would be a high-value enhancement for agencies, automation builders, and SaaS integrators.

Right now it is not possible to combine the resource allocation feature of the service calendars with the assignment rules of the round robin calendars. The only way to change the appointments' assigned user is manually. Would it be possible to create a workflow action that allows changing the appointment owner?

There is no way to trigger on outbound SMS/email and no way to wait for an outbound SMS/email. 90% of our clients now ask for a round robin to happen again after a certain period of time of no contact made from the salesrep. But we are not able to have anything trigger or stop an automation based on an action taken by the salesrep. Unfortunately, this means sometimes a salesrep’s leads is assigned to the next salesrep even though they did everything right in terms of getting to the lead as fast as they could

Almost every automation platform offers this feature; it's really straightforward. Import/Export workflow JSON files. This makes backing up and transferring workflows super simple.