Automations

Right now in GHL there is a trigger called "Customer Replied." It fires when a customer sends us a message. That part works great. But there is no trigger for when a user (a team member, a staff member, an agent) replies back to the customer. This is a huge problem. Here is the problem in simple words: A customer messages us. We are supposed to message them back. Sometimes our team does. Sometimes our AI does. Sometimes nobody does — and we don't find out until the customer gets angry and leaves. We have no way to know if a user replied or not. GHL does not tell us. What we want to build (but can't): Customer sends us a message Wait 5 minutes Check: did a user reply? If YES → great, do nothing If NO → send an alert to the owner: "Hey, nobody replied to this customer!" Step 3 is impossible right now. There is no "User Replied" trigger. What we need GHL to build: A simple new trigger called "User Replied" that fires when any team member sends a message to a contact. With filters for: Which user replied Which channel (SMS, email, WhatsApp, Instagram, Facebook, Live Chat) Which assigned user it was meant for Also please add "User Reply" as an option on the Wait action, the same way we already have "Contact Reply." Why this matters: AI agents are everywhere now. When the AI misses a message, we have no way to catch it. Sales teams need SLA tracking — "did my rep reply in 5 minutes?" is impossible to answer today. Drip sequences keep firing even after a human has already replied, which makes customers angry. Shared inboxes need this to know who is handling what. This idea has had hundreds of votes for two years. Please build it. It is the single biggest missing piece for anyone running AI or team-based customer conversations on HighLevel. Thank you.

Almost every automation platform offers this feature; it's really straightforward. Import/Export workflow JSON files. This makes backing up and transferring workflows super simple.

Currently in workflows there is no native trigger or condition that detects when a manual outbound message is sent by a user in the Conversations inbox. It would be very useful to have a trigger such as: “User Sent Message” or “Manual Outbound Message Sent” This would allow workflows to react when a team member manually replies to a lead. Example use cases: 1. Stopping automations when a human replies If a team member starts a conversation with a lead, we want to automatically remove the contact from intro or follow-up workflows to prevent automated messages from continuing. 2. Lead response SLAs Businesses often want to ensure leads are replied to quickly. Example workflow: • Assign lead to staff member • Wait 10 minutes • If no outbound message was sent by the assigned user → reassign the lead to another staff member. 3. Tracking team response times Being able to detect manual replies would allow reporting and automation based on how quickly team members respond to customers. Current limitation: The only related trigger is “Customer Replied,” which detects inbound messages but does not allow workflows to detect when a user replies manually. Because of this, many workflows require manual tags or workarounds, which are unreliable in fast-paced lead handling environments. Requested feature: A native workflow trigger or condition such as: • User Sent Message • Manual Outbound Message Sent • Filter options like: • message channel (SMS, WhatsApp, Instagram, etc.) • user who sent the message • automation vs manual message This would greatly improve lead management automation and SLA enforcement. Business impact: Many businesses using GoHighLevel rely on fast response times to convert leads. Without a trigger for manual outbound messages, it is difficult to enforce response SLAs or automatically stop automations when a human takes over a conversation. Adding this trigger would allow teams to build reliable lead-handling systems, improve response times, and ultimately increase lead conversion rates.

Add trigger for Youtube comments for individual video and Channel as a whole. Filter by keyword and other options you usually have. Then Action to reply as a comment. Basically the same thing that you already have for Facebook, Instagram and TikTok. https://help.gohighlevel.com/support/solutions/articles/155000002055-guide-to-facebook-instagram-comment-automation-ai

We would like to request a feature enhancement to add a new workflow trigger for “Group Access Revoked”. Currently, there is no automated trigger available when a user/contact loses access to a group. Adding this trigger would allow us to automate follow-up actions such as notifications, internal alerts, or updating contact status when group access is removed.

Custom Objects in Workflows We do not have custom objects if we need to add them as trigger or an action in the workflow list, kindly add them to triggers as well as actions so we can create automations and actions based on the custom objects in CRM

There is currently no workflow action that can create a coupon code on the fly. If you want to send a customer a unique one-time-use discount code as part of a referral program, loyalty reward, or win-back campaign, you have to manually create the coupon in Payments → Coupons first and then hardcode it into your messages. What we need: A new workflow action called "Create Coupon" (or "Generate Coupon Code") that lets you define the discount type (fixed or percentage), discount amount, usage limit (one-time per customer), validity window, and eligible products/services — then outputs a unique auto-generated code that can be inserted into SMS and email messages using a merge tag like {{coupon.code}}. Use case: A referred customer enters your system through an affiliate link. A workflow fires and generates a unique one-time-use code (e.g., "REF-7X9K2") for $25 off their first booking. That code is sent to them in a welcome SMS. They use it once at checkout and it's done — no one else can use it, and it can't be shared online. This would eliminate the need for shared codes that can be abused, allow true personalized promotions at scale, and make referral programs, birthday discounts, and loyalty rewards work the way every business owner expects them to. Upvote if you need unique per-customer coupon codes generated automatically in workflows.

Currently we can create new custom fields in the "opportunity object " vs just standard fields (contact object). However, when creating a new custom fields in opportunity object they are not showing in WF/Actions The idea is to make them as available for automation [Triggers and/or Actions] similar to the standard fields so we're able to build WF around - Example: Opportunity Custom Field = "DATE PICKER"= Build WF for upcoming reminder just like we would have done it un Standard Fields. I know the same can be done in "Contact/Standard" but the functionality of it is more powerful when used in the Opportunity Window (object) especial when tracking "Future Closing/Sale Date" for that particular "opportunity"

Our team relies on approval-based workflows within the Opportunities pipeline, where certain stages require a team member’s approval before progressing. One key requirement for us is to track who approved or last modified a record—without needing to manually input their name each time. Currently, there is no straightforward way to capture the user who last updated a record within automations. This makes it difficult to automate fields such as “Proposal Reviewer” or “Approved By,” and introduces manual steps that are prone to error. Ideally, we would like the ability to: Access the “Last Modified By” (user) as a variable within automations Automatically populate a custom field (e.g., “Approved By”) based on the user who made the update through automation Trigger workflows based on which user performed the modification

Having Custom Values for "Product Name" and "Product Description" would allow us to include the product name and description in our email templates.