Trigger from outbound communication
R
Ryan Hartigan
There is no way to trigger on outbound SMS/email and no way to wait for an outbound SMS/email. 90% of our clients now ask for a round robin to happen again after a certain period of time of no contact made from the salesrep. But we are not able to have anything trigger or stop an automation based on an action taken by the salesrep. Unfortunately, this means sometimes a salesrep’s leads is assigned to the next salesrep even though they did everything right in terms of getting to the lead as fast as they could
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J
Jason Rule
There is a the free app in the marketplace Outbound Message that will do what you need.
D
Divyam Bhadoria
Merged in a post:
Workflow Triggers off a Sent SMS or Email
B
Blake Petipas
Workflows at this time don't trigger off of SMS sent or email sent. I can get it to work when a phone call is made but not the other. Hopefully this can be added to triggers so i have better records for my sales team followup and outreach data.
C
Cooper Wilburn
I am trying to use this as sometimes a customer gets responded to with a text before the automated text happens. What issue I am running into is that when the text is manually sent by myself it will not remove them from the workflow where the automated text originates.
J
Jason Rule
Cooper Wilburn use the fee app in the marketplace Outbound Message Action
K
Keith Besherse
A
Ahmad Elesawy
Please for the love of God, implement this
J
Jason Rule
Ahmad Elesawy use the fee app in the marketplace Outbound Message
B
Brandon Burris
Same request, but a little more detailed:
But this is needed!
C
Chris Palumbo
NEEDED
T
Tommy Mutchler
Yes, This should also include manual/automated outbound messages as trigger options.
J
John Flaniken
Super valuable! MUST include filters for which user send the communication
J
Jacob Radcliffe
Also posted here https://ideas.gohighlevel.com/automations/p/user-replied-trigger
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