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Busy vs Available doesn't seem to sync from Google
Right now I have google calendar entries that are set in google as "Available" but HighLevel is treating me as busy and not offering a time because there is an event. And then on the other hand I have some situations where High Level is offering a time when I have an event that is set to "busy" in google calendar entry. Can these syncs of calendar entries please be checked and fixed so we can reliably know the availability is correct. Doesn't look good when a client books in and we have to say sorry we're busy, or when someone goes to book and it shows no times available when we have plenty of spots.
4
Outlook connections should never expire
Every month or so, everyone in my company that has connected their Outlook account to GHL receive an email that the connection has expired and to reconnect Outlook to their account. Calendly and other programs never have this issue, once Outlook is connected it is connected for good - and so GHL shouldn't have this issue either, especially when we have clients using the software and they have to reconnect their Outlook every month, it is not a good experience.
1
Outlook Calendar should be synced with the clients same as Google Calendar
in the meantime, if you book an appointment outside of the CRM (on google calendar) it's syncing with the contact and the CRM understands that there's an appointment with this user, but when it comes to outlook calendar, it's not syncing with the contact
0
Collective booking calendar need to update linked calendar of ALL users attached
Collective booking calendar with 3 users attached to it is only blocking off a booked appointment slot in the linked calendar of the main user attached to the calendar. It is not blocking off the booked appointment slot in linked calendars of the other 2 users. It needs to block off appointment slot in all 3 users linked calendars.
5
Cannot select more than 1 equipment item for a service calendar
When creating a service calendar, it only allows you to link 1 piece of equipment to it. That basically means the entire equipment feature is useless for many service companies. For a pilates class for instance, you would want to book out a floor mat and a ball, but now can only do one of them, which makes it pointless.
0
Cancelled Booking Still Sending Reminders
When an appointment status is changed to cancelled, a notification is sent out to the client, however the client still receives reminders about their "upcoming appointment". These are not user-created workflows, they are the newer automated reminders set in the calendar notifications module. Because of this, I am not able to see where the bug may be. (The reminders are still sent even if the appointment is deleted, last resort. Reminders continue until the originally scheduled date and time is reached.) Can you guys fast track a fix for this? Thank you for all you do.
0
WARNING - Do NOT attempt Reoccurring appointments in the GHL Calendar
So if any of you have serviced based businesses WARNING I have spent the last month and around 5 hours or more trying to figure out something so STUPID simple like a cleaning business who has weekly, bi-weekly, and monthly reoccurring appointments - Sounds simple right? NOPE!!! After over 6 zoom calls and hours of back and forth with SR tech support here is how it works. I have had to build out over 30 different round robin calendars JUST to do reoccurring appointments!!! This is a TOTAL sh#$ show at this point not only in my wasted time but try explaining to a customer how to select the right calendar out of freaking 30+ options!!! At this point if they do not fix this to be a simple calendar to use (like Google Cal) then I will stop selling GHL to served based businesses. Hope to save you all LOADS of wasted time and frustration DO NOT USE GHL for reoccurring appointments it is a nightmare
3
User Availability not working properly
User availability is not being used properly at the calendar level when the calendar has availability wider than the user availability. Ex attached. The user is not available until 10AM on Tuesdays and 8AM availability is showing up on the booking link.
0
deleting an appointment does NOT notify user or trigger an automation
when an appointment is scheduled using the booking link, if the lead deletes the appointment, there is no notification or trigger created. this leaves the user not knowing the appointment is cancelled.
0
Fix Time Zone Selection Issue
Time Zone Selection is not apparent to 90% of users resulting in missed calls and confusion. Can it be set up as a mandatory selection option instead of having a default?
10
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