Within the 'Voice AI Agent / Call Transfer Action,' it would be highly beneficial to enable transfers to extensions.

Many businesses rely on existing phone systems where a single contact number connects to various team members using extensions. Currently, to forward calls to specific extensions, companies would need to purchase a separate DID for each extension, which is just another added cost.

To improve this, the 'Phone Number to Transfer to' field could allow for extensions by supporting commonly used symbols to separate the main number and extension, such as a comma (pause), semicolon (wait), or pound/hash symbol (e.g., +61 1234-4567,123). Adding this functionality would enhance flexibility and compatibility, and it may only require updating the field to accept these symbols.