Emails look awful!
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Amie Devero
Why can’t GHL provide a decent editor for emails? The fields make no sense. The previews are minuscule. The spacing and layout is wonky. ,Fonts look weird, scaling for mobile is mediocre—and no amount of design makes them look really polished and professional. Even the most remedial email marketing platforms can do this. It’s very frustrating, especially for a non-designer. But my lists are used to seeing a highly polished email since they’ve been getting Mailchimp emails for years. If I send from GHL they will assume I am downgrading.
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Charlie Stevenson
Currently, any HTML we input into GHL emails or signatures is aggressively rewritten. Example:
Inputting simple HTML like <div>text</div> gets converted to dozens of nested <div>s, <span>s and <table>s with forced inline styles, e.g., font-family: Inter, !important padding, and extra <p class="custom-newline"> wrappers.
All links, images, and spacing are wrapped and styled automatically.
Even if we manually correct inline styles, GHL immediately overwrites them.
This breaks any attempt at consistent branding or custom email design. For agencies or multi-location brands with multiple subaccounts, this is a major limitation — it makes email templates effectively uneditable beyond their pre-set styles.
Cannot fully control fonts, spacing, or colors.
Email signatures look broken when trying to replicate brand styles.
Inconsistent across multiple subaccounts/brands because GHL forces its own styles.
Inhibits professional, branded email communications.
Allowing an option to disable automatic style overwriting and let users insert raw HTML/CSS that GHL will respect, at least within a “code block” or signature field, would make custom templates usable and consistent across brands and subaccounts.
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Matt Perry
One of the most difficult things to adjust to when diving into GHL after being sold for all of its greatness is how horrible the responsive design is in both the web forms and email templates.
The standard on these two areas should be higher than anything else. Not lower.
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Erik Frits
I can't wait for GHL to get to Kit/BeeHiiv level of email builder.
The wonky drag and drop builders are so slow and distracting.
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Shreya Banerjee
marked this post as
planned
Hi Elizabeth Cole
We are working on Mobile view optimisation in design editor to -
- Alter the padding for mobile view
- Change font width and height
- Adjust line spacing
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Elizabeth Cole
It's Dec 15, 2025 and I just got off a support zoom where it was confirmed that there in "Design Editor - Visual, drag & drop editing" has basically NO fine-tune editing in mobile view. No adjusting alignment, line spacing... Please fix this. Don't have it there as an option if it doesn't actually do any of it. Mobile view is critical. Defaults are not looking good. Glad you're working on this.
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Brad Semp
Elizabeth Cole thank you for posting this. I've noticed that my center-justified email text is automatically left-justified in the mobile view (even when the center-justified button is highlighted). I just submitted a support ticket on this yesterday. Definitely an opportunity for huge improvements here.
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Cooper Stephenson
I agree, especially the way that outlook crunches down the line spacing, formatting etc. We need a responsive editor, and the ability to preview the emails across multiple email browsers, similar to how MailChimp has done by integrating with Litmus https://www.litmus.com/email-testing
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Silvia Ruiz Pérez
Please improve the email editor because they look horrible! A platform like GHL can't afford to have such a low quality of emails, it leaves a lot to be desired. The paragraphs look cluttered, there are hardly any formatting options, and you can't insert icons. Not to mention that the emails go to the spam folder. This deserves an urgent solution.
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Shreya Banerjee
marked this post as
in progress
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Irfan Khan
Shreya Banerjee Finally, after 1 year and 1 month, it went ahead from "Under Review" to "In Progress" stage.
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Matthias Loeffel
Irfan Khan Sounding promising! What about a native integration of Canvas newly introduced Email Designer (and its html export?) in an easy way?
This would be super efficient, and they actually have a ton of beautiful designs already. Check it out: https://www.youtube.com/watch?v=1_aD2jBcvyQ
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Jennifer Giannosa
Can we get an update on this since it was marked under review in..., Sept 2024? A year ago?
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Harry Gilliam
HighLevel is a tool we all use, and see ourselves. But email is arguably the most common and visible product produced by HighLevel, one which literally millions of our customers see--it's the most widespread, visible output and product of this software. Why it is still so time consuming to use, and format, even in its simplest form (Snippets), I cannot understand. Clearly it's still not a priority for the company.
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