Emails look awful! | Voters

Emails look awful!

planned

Amie Devero

Why can’t GHL provide a decent editor for emails? The fields make no sense. The previews are minuscule. The spacing and layout is wonky. ,Fonts look weird, scaling for mobile is mediocre—and no amount of design makes them look really polished and professional. Even the most remedial email marketing platforms can do this. It’s very frustrating, especially for a non-designer. But my lists are used to seeing a highly polished email since they’ve been getting Mailchimp emails for years. If I send from GHL they will assume I am downgrading.

October 18, 2023

Shreya Banerjee

marked this post as

planned

Hi Elizabeth Cole

We are working on Mobile view optimisation in design editor to -

Alter the padding for mobile view
Change font width and height
Adjust line spacing

Elizabeth Cole

It's Dec 15, 2025 and I just got off a support zoom where it was confirmed that there in "Design Editor - Visual, drag & drop editing" has basically NO fine-tune editing in mobile view. No adjusting alignment, line spacing... Please fix this. Don't have it there as an option if it doesn't actually do any of it. Mobile view is critical. Defaults are not looking good. Glad you're working on this.

Brad Semp

Elizabeth Cole thank you for posting this. I've noticed that my center-justified email text is automatically left-justified in the mobile view (even when the center-justified button is highlighted). I just submitted a support ticket on this yesterday. Definitely an opportunity for huge improvements here.

Cooper Stephenson

I agree, especially the way that outlook crunches down the line spacing, formatting etc. We need a responsive editor, and the ability to preview the emails across multiple email browsers, similar to how MailChimp has done by integrating with Litmus https://www.litmus.com/email-testing

Silvia Ruiz Pérez

Please improve the email editor because they look horrible! A platform like GHL can't afford to have such a low quality of emails, it leaves a lot to be desired. The paragraphs look cluttered, there are hardly any formatting options, and you can't insert icons. Not to mention that the emails go to the spam folder. This deserves an urgent solution.

Shreya Banerjee

marked this post as

in progress

Irfan Khan

Shreya Banerjee Finally, after 1 year and 1 month, it went ahead from "Under Review" to "In Progress" stage.

Matthias Loeffel

Irfan Khan Sounding promising! What about a native integration of Canvas newly introduced Email Designer (and its html export?) in an easy way?

This would be super efficient, and they actually have a ton of beautiful designs already. Check it out: https://www.youtube.com/watch?v=1_aD2jBcvyQ

Jennifer Giannosa

Can we get an update on this since it was marked under review in..., Sept 2024? A year ago?

Harry Gilliam

HighLevel is a tool we all use, and see ourselves. But email is arguably the most common and visible product produced by HighLevel, one which literally millions of our customers see--it's the most widespread, visible output and product of this software. Why it is still so time consuming to use, and format, even in its simplest form (Snippets), I cannot understand. Clearly it's still not a priority for the company.

Sales & Marketing

marked this post as

under review

Tom Street

There is problem with formatting particularly. The return and carriage return although looks formatted before you send, when you send it is all bunched with no paragraphs. In order to make it work you have to do two carriage returns to get a paragraph. This isn't user friendly. Please can you fix?

Dominic Tancredi

Or they could just add an integration for Gmail etc. so you can email directly from your normal email client and sync to GHL.

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