Reply to email address
upcoming
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Michael de Blok
I'd like to see a normal REPLY TO option when emailing from conversations, AND from automation workflows.
Right now in conversations I can quasi reply, but it doesn't auto fill the subject line from what I'm replying to, and it doesn't have the body of the message I'm replying to.
This also goes the same for responding back to email from an automated workflow. There's absolutely zero option to find what the subject was from the GUI, or even the API.
TL-DR; Need an actual REPLY-TO email option that works.
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Keith Besherse
I think several requests on the Ideas Board are symptoms of the same underlying issue: HighLevel currently treats multiple types of email as though they belong to the same sending architecture.
In practice, there are at least three distinct categories of email:
> Personal or one-to-one communication written and sent by a user.
> Transactional or system-generated messages triggered by workflows, notifications, receipts, reminders, etc.
> Marketing or bulk email sent to larger audiences through campaigns.
Each serves a different purpose and carries different deliverability considerations.
Personal email should support natural business communication, route replies back into Conversations, and allow users to work from within the CRM instead of managing separate systems.
Transactional email should prioritize reliability and consistency, and can often be separated onto a dedicated sending domain or subdomain.
Marketing email carries the greatest reputation risk and is typically best isolated from business-critical communications so bulk sending activity does not impact day-to-day correspondence.
I encourage the product team to think about this as an email classification and sending architecture problem rather than a simple sender-address feature request. Solving it at that level could address multiple deliverability and workflow requests across the platform at once.
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Ricardo Gomez
Karthik Anand (HighLevel) Very disappointing. This basic, highly requested feature still hasn’t been implemented, even with the new UI. Three years since it was first requested and more than 500 votes later, it’s still missing.
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Sales & Marketing
Merged in a post:
Reply to Email Address
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Oliver Rivers
I find it very confusing the way email replies are handled. We send from one domain and reply to is a completely different one. Would be very confusing for my clients.Please see how freshdesk and zendesk and all other major platforms handle it using mail forward.Additional benefit, the client has a copy of the email in his email account / ticket system.
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Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
This drives me crazy too. We get clients forwarding screenshots of emails because they can't figure out what the original message was about. Basic email threading should be standard by now.
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Scott Brennan
Yes! - This setup can be confusing for larger teams because all responses to workflow emails are directed to a single inbox. Ideally, replies should go to individual users, similar to how ActiveCampaign automations correctly 2 way sync with Outlook.
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Keith Besherse
Ticket# 3705163. Replying to an outbound email from the HighLevel account, Gmail says address unable to receive. When we send emails from our marketing communication system, we expect people to reply, yes? Or am I confused about why HighLevel exists?
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Seth S
Any Updates?
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Dejan Krivec
Very important feature. It's upcoming status right now. What it means? week, month?
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Keith Besherse
Dejan Krivec yes. Or a quarter, year, decade, century, millennia... Honestly, we don't know!
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Alex Pitcher
+1! - please don't forget the "Internal Notifications" action as well
Anywhere that anyone can send any email should have all the usual options:
CC, BCC, Reply-to etc
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Keith Besherse
Alex Pitcher, yes, and forward
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Keith Besherse
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Connor MacNeil
Keith Besherse what you linked here is far more important
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Keith Besherse
Connor MacNeil I agree!
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