When emailing a contact, the FROM address defaults to the address of the currently logged-in HL user, when it SHOULD default to the email address specified in Settings > Email Services for the account
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Victor Elkins
When emailing a contact via the HL UI, the FROM email address should always default to the email address specified in that account's Setting > Email Services configuration. Failing to do so is irrational, as defaulting to sending FROM the email address assigned to the currently logged-in user means SMTP authentication will fail, except in rare instances where it just so happens the currently logged-in user has the exact same email address as the one specified in Settings > Email Services. This is particularly egregious when one has an Agency with many subaccounts, all of whom are for different users. Example: Say my name is Bob Smith, email bob@smith.com, and I log into my account as an Agency admin. I have subaccounts for different staff members: Jim Johnson, jim@johnson.com, and Kevin Nations, kevin@nations.com. Each one of these users wants to communicate with their contacts using their own email address, so SMTP auth for each account is of course set up to use their respective email address (and, of course, their address will be used 95% of the time, since they will be the ones using the account). Because HL is configured illogically in-regards contact email FROM settings, every time I go to a specific subaccount, and attempt to send a contact an email, HL defaults to sending from bob@smith.com, my email, instead of jim@johnson.com, the email configured in Settings > Email Services.. So every single email I send to a contact on Jim Johnson's account, I have to edit the FROM field every single time. And every other user has to do the exact same thing any time they access any other subaccount that isn't their own.
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Jaya Phillips
this is basic email sofware functionality. I can't believe this is the case.
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Ardeena Scott
Absolutely agree with all this! Such a pain. I'd be happy if my log-in email could be different from the what automatically gets added as the sender (so I could add multiple emails, and assign them to different functions!).
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Houtan Hormozian
Very Important and needed, from CRM standpoint, we need major improvements in 3 different areas.
1) User Management Hierarchy: https://ideas.gohighlevel.com/ad-reporting-and-attribution/p/share-contacts-not-conversation
2) Conversation Management email functionality to be more like a standard email UI
3) Email Marketing to be more automated based on Assigned Users : https://ideas.gohighlevel.com/email/p/default-from-name-and-email-address-should-be-the-assigned-user-for-all-outgoing
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Kerry Moorse
This is causing quite a few problems for us, would love this to be considered!
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Lisa Garland
I noticed that when I am logged in and send an email to the client, MY email is showing in the "from" field, but when the email is received, it show sent from our company default email address.
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Wesley Rocha
Lisa Garland I found this too, which means the from name and email don't actually do anything.. seems this needs to be fixed.
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Zach Hall
Paul Smith This is a huge and critical issue. Would you be able to update the default for individual emails to the subaccount system email please? 🙏🙏
Many clients have issues and don't remember to overwrite the from email and then it doesn't get delivered.
Or at least have a drop down that they can select for system/subaccount email as default and their profile email?
Also, this is for anything else other than LC email.
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Zach Hall
This is CRITICAL for mailgun users!! Please implement as this impacts all of our clients.
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Keith Besherse
For Automations (Workflows), Opposite side of the same coin: https://ideas.gohighlevel.com/automations/p/pick-a-phone-number-to-send-workflow-texts-and-pick-an-email-to-send-workflow-em
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Steph Middleton-Foster
This is a huge problem for our virtual assistant customers who regularly log in and send emails from multiple subaccounts. They need t email from the subaccount hello@ email address, not their logged in user email address
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Spencer Grimes
This impacts 90% of our users.
We really need this because almost all of our users user their personal/business domains for their user, but we're creating email subdomains for them and sending through our mailgun account so they don't have to set up DNS records.
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